Crest Nicholson West Midlands reviews

★★★★★ 4/5

Trustpilot

Generally good

We found the sales team helpful and professional at all times. Everyone on site has been very accommodating during and after our move in despite a lot of ongoing work around us. Generally we are very pleased with our purchase although a little disappointed that some aspects of the build were the cheap options, particularly the kitchen, which we will be replacing immediately. What a waste.The amount of planted shrubs in the landscaping is also ridiculous, these shrubs will grow huge and shouldn't be planted so close together.

Felicity · 20 October 2023

★★★★★ 1/5

Trustpilot

Biggest regret of my life

Biggest regret of my life choosing a crest Nicholson home. 2 years of putting plasters over snags, I’ve done most of them myself. Now they’re just fobbing me off with “snags should have been raised within the first 2 years”. Not how it works crest. Now I’ve just changed the flooring in one of my rooms, I paid nearly £500 for laminate. It’s cheap, crap vinyl… wish I realised within the 2 year mark as this will be fobbed off too. Thanks Crest. Do yourself a favour people, go anywhere else

Rebecca · 17 October 2023

★★★★★ 5/5

Trustpilot

Crown Meadows

We visited for the launch weekend of The Crown Meadows site in Faversham. Chatted with a friendly sales advisor who showed us details of the properties within our budget. I was disappointed not to see show homes as details on paper are not the same, and can be seen online. It was promoted as a big launch weekend but was not what I was expecting.

Lisa · 13 August 2024

★★★★★ 1/5

Trustpilot

Poor customer serivce

Experienced intermittent blockage of our drainage pipes since moving in over two years ago. After lots of extra cost to sort and investigate we found a block of wood and debris from build stage blocking the external sewage pipe. Taken over a month to receive a response to this issue and still yet to hear anything to compensate for the cost we have had to pay. Initially told there was nothing they could do as we were past our guarantee date (despite this not being our fault) and were also told that the development despite completion still hasn't been past across to the local water perovider, therefore they were also unwilling to try and resolve the issue for us, hence having to pay the cost ourselves.

Lee · 10 October 2023

★★★★★ 1/5

Trustpilot

Crest Nicholson’s customer service

Crest Nicholson’s customer service after buying a property is shocking! I have read the other one star reviews and can see we all have had the same problems with lack of communication and moving things forward! Auto emails advise they will get back to you in 5 working days but can’t stick by this! Emails sent advising they will get back to you by a certain date are not met so another date is given and guess what also not met! I do not require a reply asking for more information as you have been sent multiple times the issues I have and you can search by my name!

Stacey · 9 October 2023

★★★★★ 1/5

Trustpilot

More issues

Unfortunately we have had to escalate to the necessary ombudsman. We have an issue that could cause serious damp issues and affect the structural integrity of our property, plus a kitchen which needs to be entirely refitted. Official complaint raised in June and still no plan to sort it out. Lucky if you get any response. Really disappointed and would urge anybody to be cautious. It’s not that the issue is there, anybody buying a new build should prepare for that - it’s the lack of support, interest and willingness to resolve.

Nadia · 6 October 2023

★★★★★ 5/5

Trustpilot

Friendly and professional team at the Walton development

Dylan was great to work with. As a first time buyer I had a lot of questions and Dylan was quick to make me feel at ease, answering all my questions and being generally really helpful throughout the whole process. I would definitely recommended working with him!

Caroline · 16 May 2022

★★★★★ 1/5

Trustpilot

AWFUL

AWFUL! After sales from Crest is absolutely shocking, especially communication! Never reply to our emails/ calls. Snags have still not been completed and we moved in a year ago. Crest have changed their site managers at least 4 times since we’ve been here, so the snags that were started get left when a site manager leaves. Would not recommend to anyone! Very dissatisfied and disappointed.** EDITED**So they show that they have responded to my review, asked for my information which I provided! Still no response two weeks later…. JOKE

Customer · 3 October 2023

★★★★★ 5/5

Trustpilot

Hansford Park

I just wanted to say a massive thank you to Katie, Sales Team at the Hansford Park development. She is informative, patient and very efficient. Jamie was also helpful when Katie was on a day off and sorted our reservation, thank you. We are looking forward to moving into our new home.

Caryl · 31 July 2021

★★★★★ 5/5

Trustpilot

Mulberry View- Amazing service from sales to post completion

We could not be happier with our experience with Crest Nicholson. Carly and Natalie in the Sales Team were brilliant throughout and kept us well informed and guided us through the purchase of our first home. Our solicitors were awful and Carly and Natalie were the ones to keep us on track and made it as stress free as they could. Post completion Ray and Natasha on site have been amazing. They checked in regularly in the beginning, took care of all the snags within a few weeks and nearly 9 months later are only a phone call away if we have any needs or concerns. We love our new home and wouldn’t change anything about it and daily we are grateful we chose Crest Nicholson Mulberry View

Grace · 21 March 2022

★★★★★ 5/5

Trustpilot

Smooooooth

Claybourne. From first contact and engagement (over a year ago) to the reservation meeting, Lesley has been a great support, knowledge base and confident. So far everything has gone brilliantly and the site team have been engaging and open.House moves made that bit less stressful by Crest Nicholson.Thanks so much

David · 29 November 2021

★★★★★ 5/5

Trustpilot

Thank you very much

Christine and Kelly was very very nice,patient and helpful. Thank you very much

Tunahan · 6 October 2024

★★★★★ 5/5

Trustpilot

Wyckle place

Experience was very pleasant and wasn’t rushed in any way. Sophie was very knowledgeable about both the site and the properties that we viewed.

Anne · 24 March 2024

★★★★★ 5/5

Trustpilot

Amazing experience so far!

We are at the early stages of purchasing our new home at Crest Sketchley Gardens and have just completed the reservation. We’ve had the absolute pleasure to be looked after by Anita, she has been incredible and friendly. She has provided us with lots of information, helps us along the way so far and has been extremely accommodating allowing us the view the property when needed without any delays. Anita’s customer service and down to earth personality has made helped make this journey exciting and gave us great peace of mind buying our new home.

Jack · 22 September 2023

★★★★★ 1/5

Trustpilot

All I can say is ‘stay away’

All I can say is ‘stay away’! Leaving aside the small annoyances of not replying to emails, having to chase them down countless times and their fixes after snagging reports taking ages, the work that they have done on our building is shockingly poor.After 4 years living in the building, 4 flats are heavily affected by water leaks from the poor insulation on the roof. What’s worse is that the building is timber frame, so a big part of the structure is now compromised and needs replacing.All this has been going on for more than 1 year now and Crest and their contractors have still to agree on a plan to fix all of this.Meanwhile, all the people in the affected flats need to live with holes in our ceilings, buckets to catch the drip water, mould and damp everywhere and unusable balconies.I am sure there are other worse builders out there, but Crest should not be allowed to continue building anymore. And definitely do not trust their ‘high quality builder’ image that they are trying to push.

Dan · 21 September 2023

★★★★★ 5/5

Trustpilot

Carly is very professional, great customer service

Carly is very professional, friendly and always happy to answer questions. We liked the area and he house, we just need to assess our finances

M.D · 22 February 2024

★★★★★ 5/5

Trustpilot

Becky at Malabar is the best 💯 💯

Jake · 11 December 2024

★★★★★ 5/5

Trustpilot

Good customer services

Good customer services. Good staff.

Daniel · 13 May 2026

★★★★★ 5/5

Trustpilot

Stowmarket- Hard Hat Event

I recently visited the Aspen Grange site during the Hard Hat Event at the weekend. I found it very useful and informative, thanks to the lovely staff. Great customer service. My questions were handled and answered well. I got a great feel for the place which is reassuring as a potential customer. I am looking forward to my next visit once the show home is ready.

Anon · 1 July 2024

★★★★★ 5/5

Trustpilot

Nikita and Emily were lovely and…

Nikita and Emily were lovely and welcoming. They made two first time buyers feel really at ease and gave us all the information we needed to make informed decisions.

Shannon · 20 November 2023

★★★★★ 5/5

Trustpilot

Harborne Manor

Team at Harborne Manor , Luke & the team very help full all the way from choosing the appropriate house and selections of add on's , Luke is very detailed and transparent which made our lives much easier in deciding the most important decision in our lives ,highly recommend Luke's expertise .

Rakish · 11 May 2021

★★★★★ 5/5

Trustpilot

Walton Court Gardens

Had an excellent experience so far at Walton Court Gardens having reserved a flat as a first time buyer. The sales team, especially Dylan have been very friendly and helpful and always on hand to answer any questions, making the process as easy as possible. Thank you!

Amelia · 12 March 2022

★★★★★ 5/5

Trustpilot

Perfect experience

Can’t fault Crest throughout the process, all the way from the initial showing to the date of completion 😊 we were having a really rough time throughout the process with chains and poor solicitors, and without Steph from Crest going more than above and beyond, we would never have completed, let alone sold our flat. They have been exceptional and I would recommend to anyone.

Viki · 12 July 2024

★★★★★ 5/5

Trustpilot

I have reserved a flat on the…

I have reserved a flat on the Brightwells development in Farnham. The sales team have provided excellent customer service where they have really spent time with me whilst I was trying to make the decision. I was able to see the flat a couple of times and the team answered my many questions as I had some concerns about buying a place right in the town centre. I really appreciate the advice and making the process easy to deal with.

Customer · 29 August 2023