Crest Nicholson Coventry reviews

★★★★★ 1/5

Trustpilot

Horrible experience!

Had a horrible time buying a house through Crest. Crest where very helpful and happy to help until you give them your money. Our initial snagging list was ignored and it literally took them 2 plus years to sort it out.After living in the house for 3 years we started to notice a damp patch. We suspected it was a leak so got a plumber to come around to investigate. He found that there wasn't a leak l, the issue was because Crest had installed our water pipes in the wall and plastered directly over over them. The water regulations say that you are supposed to have either a chase or duct on these pipes so they can be removed but they don't. They have also not been lagged so they condensate and as they have been directly plastered over this is making my walk damp and mouldy.I have repeatedly said that they have not followed regulations and literally quoted the regulations that they have ignored but they refuse to accept they have done anything wrong in fact they are insulting and rude.I really feel like I should report this on here so people can be weary before parting with Thier hard earned cash. Personally I would neither recommend them nor ever buy from them againUpdating on the 28/3/24 No one has tried to contact me to try and help me. They just say they are un able to assist me. I will be going to trading standards!One other thing I wanted to point out. Although their star rating is 4.1 out of 5 I just wanted to highlight that as of this date 26% of the customers have given a rating of 1 star. It doesn't look good that 26 people out of 100 have had a horrendous experience. My personal view is 1 star is too good!

Brian · 8 March 2024

★★★★★ 1/5

Trustpilot

Highly stressful and ongoing first home purchase

This is has been an extremely stressful experience buying from Crest. This issue is still ongoing, back in July 2022 we bought a flat in the nightingale fields development - Plot 192, Flat 6 and were told it would be built in December due to the help to buy scheme. It has been delayed to JULY this year! We bought it at the Arborfield Nightingale Field branch.We are first time buyers and all our life savings is tied up in the deposit therefore we cannot look for properties elsewhere. There has been little to no support/communication where we have to constantly chase for information. For example, we spoke on the phone with them asking when the property will be built they replied stating on track for December/January to then have 10 minutes later our financial advisor call through saying Crest has been touch to say it’s been delayed to March/April with no explanation. As said previously, it has been delayed AGAIN to July. This has been a total nightmare. What started out as something exciting has now completely transformed into something else. Our life savings are stuck with them, our mortgage is going to run out in June. We can’t even see where our money has gone. Completely unsupported and feel very disappointed. It has been a dire experience and now we are unsure if we can even afford the place because of the amount of time it has taken.We can’t afford to rent anywhere due to all our money now being tied up in the property and soon our home circumstances will change. Sadly a lot of uncertainty surrounding our first every property purchase considering Crest always claim to be “stress free”, in particularly for first time buyers.

Jacob · 9 January 2023

★★★★★ 5/5

Trustpilot

Albany Wood Bishops Waltham

Steve Smith based at Albany Wood has helped me through , what could have been a daunting process of purchasing a new home. I’m looking forward to moving in as soon as possible. The development seems to be a really cared for site . Lovely green areas. Trees etc. The houses are gorgeous. Really stylish , warm , with appliances built in. Lovely carpets and flooring throughout . The garden is a great size. Ready for summer !

Lee · 15 April 2024

★★★★★ 5/5

Trustpilot

Crest Nicholson Claybourne Development

Claybourne, Steeple Claydon Development. Lesley has been great throughout so far, very engaging, communication has been great and faultless. We have been working with her for quite sometime right up to reservation stage to date , and the experience has been very impressive. Thanks Lesley and look forward to continuing to work with you through to completion.

Paul · 27 November 2021

★★★★★ 5/5

Trustpilot

Thank you Sophie

Sophie was very friendly, professionally and knowledgeable. Nothing was too much trouble. She made it a very enjoyable useful experience. Thank you

Michelle · 4 September 2024

★★★★★ 5/5

Trustpilot

The beginning of our home buying…

The beginning of our home buying journey has been very smooth so far, it was a big decision to make but Carol has been extremely supportive and helped us along, we’re looking forward to the next stage now that we’re through the post reservation stage!Nine Acres is a great location and has a lot to offer.

Mr · 30 December 2021

★★★★★ 5/5

Trustpilot

The brief info pack we received via…

The brief info pack we received via Carly was so helpful. She answered all of our questions with patience.

Ali · 7 October 2024

★★★★★ 5/5

Trustpilot

Review is for the interaction with Sales - No purchase made

Review is for the interaction with Sales executives and I appreciate the effort even though we could not strike a deal due to other factors... Jay was very knowledgable and helpful. I recommend his professionalism and enthusiasm. Keep up the good work...

Vijay · 11 June 2023

★★★★★ 1/5

Trustpilot

Purchased one of their homes in April…

Purchased one of their homes in April 2022 and had some snags, at first they did some of the corrections but since then very few. We currently have the ensuite in bits as they couldn't line up the tray and tiles without messing this up. Still waiting for this to be fixed, Our kitchen carcass overall is very poor. The plinth is too tight can't get it off easily to access the filter on the washing machine. The base units and doors are all tight rubbing against each other. The stone worktop itself is unlevel with packers jammed in it. Our roof flashing has still not been resolved after 3 three trades have looked at this. We have an email list of other minor things. They don't reply to emails or answer the phone and when they do they fob you off. It's a terrible housing firm to buy from and you can see why they have lost 70% of profits and the CEO has stepped down. Sort your customer service out/quality of the interior and you may be able to recover.Update 10th Feb - we are still chasing this useless firm. Do not buy one of their homes.

Customer · 10 February 2024

★★★★★ 5/5

Trustpilot

Friendly Video appointment to view…

Could not make the appointment to view a home today in Steeple claydon.Joy was fantastic and did a video viewing for us.She was very helpful and informative. Keep it up Joy.Job well done

Jyotika · 18 January 2024

★★★★★ 5/5

Trustpilot

Nine Acres

We reserved our house at the Nine Acres site in Tiptree just a few weeks ago. Carol has been fantastic at making the process as easy and straightforward as possible so far, with everything explained so well. We are so excited to see our completed house in hopefully just a couple of months time!

Chloe · 27 February 2022

★★★★★ 5/5

Trustpilot

I am buying a property from westvale…

I am buying a property from westvale park in Horley. So far, Jill and Alistair has been amazing and made the process so exciting. Looking forward for the next steps as the major decissions are coming. Giving 5 stars for the time being for Jill and Alistair alone, will do further review as the process move forward.

Jerome · 5 September 2021

★★★★★ 5/5

Trustpilot

The experience with Katrina was great

The experience with Katrina was great, very welcoming, explained everything about the side and house types, loved 3 of them but unfortunately in wrong position, but Thank you Katerinap

Darling-dogs · 1 April 2024

★★★★★ 5/5

Trustpilot

We had a very good experience with the…

We had a very good experience with the Crest Nicholson team at Montague Point. The interaction with Diane is great, she is very helpful and has accomodated our needs in a professional manner. Looking forward to be moving into our new house.

Customer · 22 May 2023

★★★★★ 5/5

Trustpilot

Becky

Becky, Hazel, Amy and Lauren were all extremely helpful and supportive through the stages of me and my partner reserving our first home on the First Homes scheme. Nothing but positive things to say about our experience with them so far. Becky has made us feel extremely welcome and comfortable in every meeting we have had with her to discuss our future home. We’re very grateful for her patience and enthusiasm and ability to make our nerves and questions feel valid!

Customer · 1 November 2022

★★★★★ 1/5

Trustpilot

Customer care lacks

I remain of the view that customer care for crest is something they dream of. To tie this is to the prev review, flexing shower plate, I had the visit from the plumber who advised that it’s not a plumbing issue but a “settlement issue” ok as he left I called crest at 2 pm and was diverted to and overflowing line where I was told they might be still at lunch - wow maybe I’m in the wrong job.. if you can lunch till way past 2 pm, anyhow, left a message asked to be called back, to discuss the next steps after what the plumber said. At 3.15 pm I called again I spend 15 min explaining the whole thing and the young girl says “ you’ve come through the after hours support” at 3.15 in the afternoon I said.. again maybe I’m in the wrong job. Again left a message to be called back. Meanwhile the shower has been out of action for the past week, nothing was resolved today once more words fail to really describe how painful dealing with crest is. For something that is fully documented, and tried to fix in the past with no luck the sheer lack of ownership in solving the problem is gigantic. Perhaps it’s taken for granted on crest’s part that we can all meander aimlessly like them. And so ladies and gents, the saga continues. Meanwhile to give one star is paying them a very flattering compliment, because here it should be ZERO.

Alex · 26 January 2024

★★★★★ 5/5

Trustpilot

Sales

My daughter has already bought one of your properties and I’m very satisfied with the build quality also the aftermarket care

Paul · 9 October 2026

★★★★★ 5/5

Trustpilot

Blythe Valley development 21 and 22 JAN 2024

I attended Blythe Valley development on two occasions this week. The sale representative was knowledgeable and helpful. For a young person she was very patient and recognised the challenges one has when trying to find a new home. I was impressed with the attention to detail, the health and safety adopted on site, the politeness of the building team, the professionalism of all of the staff on site and the choice of properties, their spaciousness , innovative designs etc the back gardens were small but there were garages for each house I saw

Jacquie · 22 January 2024

★★★★★ 5/5

Trustpilot

Blythe Valley development 21 and 22 JAN 2024

I attended Blythe Valley development on two occasions this week. The sale representative was knowledgeable and helpful. For a young person she was very patient and recognised the challenges one has when trying to find a new home. I was impressed with the attention to detail, the health and safety adopted on site, the politeness of the building team, the professionalism of all of the staff on site and the choice of properties, their spaciousness , innovative designs etc the back gardens were small but there were garages for each house I saw

Jacquie · 22 January 2024

★★★★★ 1/5

Trustpilot

Same issue that reappeared after it was supposed to be fixed

Very difficult here to convey the overall disappointment. The issue that was sorted has reappeared again, we are talking about a flexing shower plate on the on-suite bathroom, the silicon/mastic detaches itself from the tile thus creating the gaps and this leak creates a patch on the living room sealing. It took weeks to get the plumber that they used to get this ( we thought resolve) but here we are 6 months down the line with the same issue. Further all the toilet flushes have a life span of 6 months to a year. Once again 2 out of 3 flushes have gone wrong and need replacing. I have no idea as to why a flush fail this regularly As mentioned at the start of this review, I don’t get why the quality lacks so much, people want to take pride on their newly built homes. But these guys make it very very very difficult.

Alex · 20 January 2024

★★★★★ 1/5

Trustpilot

Paul (site manger) Natalie haigh ( head…

site manger and head of sales have failed to complete my snag list after 1 year and have now stopped responding. customer service ignores email even thou they have sla of 5 days to respond. I have not had a professional clean and my kitchen is not completed nor has my bathroom been completed. Saddle row, hawley, Camberley, Hampshire. So disappointed by the service given. It’s now jan 2024 and I purchased the property on 12dec 2022.Don’t trust these people - they do not follow process!

Elaine · 19 January 2024

★★★★★ 5/5

Trustpilot

Viewing was a great experience

Viewing was a great experience, I arrived 30 mins before my appointment however I was accommodated. Staff was friendly and supported with all answers for my queries

Sunila · 29 April 2024

★★★★★ 5/5

Trustpilot

Great viewing experience

Great viewing experience, Katrina was polite, knowledgeable and very helpful. I felt confident with the information she was providing me.

Bryan · 30 August 2024

★★★★★ 4/5

Trustpilot

Very helpful good design l was looking…

Very helpful good design l was looking at 3 bedroom detached was dissapointed that there was no utility room & would have liked a higher oven. Sophie was very helpful

CustomerMerry · 25 February 2024