Every review we hold for the Gainsborough office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotEnormous thank you to Robert Hurst and…
Enormous thank you to Robert Hurst and the team. I know how hard they worked to achieve the best possible price for my parents house in these tough times. The moment I gave Robert the keys 🔑 he also took responsibility and I confidently stepped away. He didn't rest until he was sure he could do no more. Thank you Robert
Gaye · 28 September 2023
Agent replied · 23 October 2024
Hi Gaye, thank you for such kind feedback. We'll be sure to pass this along to Robert too. All the best - Sam
★★★★★ 5/5
TrustpilotGreat service and result.
The service received from Chris and the team was 1st class. Faced with selling my late brothers house, which could have been a nightmare, Chris made it straightforward and pretty easy, The outcome achieved was very good. Throughout I was impressed and reassured by Chris's experience and knowledge of the local housing market. He ensured there were prospective genuine buyers at the auction.
Mick · 24 July 2023
Agent replied · 23 October 2024
Hi Mick, thank you for your kind feedback. We'll ensure this is passed on to Chris too. All the best - Sam
★★★★★ 1/5
TrustpilotFrom a buyers perspective
Being as honest as I can with regard to this company, I would say this... If you are a seller, Auction House would be a good option to sell your property. I give them credit, they work hard on behalf of the seller. If however (like me), you are a buyer I wouldn't expect much in the way of service.Some pointers to look out for based on my own personal experience....1. Go and see the property, the videos aren't a fair or accurate representation of the property itself. 2. Read everything VERY carefully. I was caught out as some additional costs are written in words and others in figures. Difficult to spot with the lack of consistency. There were also conflicting timescales in the pack as to when the deposit needed to be paid. You have to firstly spot, and then consider the additional costs before bidding! 3. Don't expect much in the way of communication or co-operation. They chased me like mad to get my deposit, threatening all kinds of action if I didn't pay within 48 hours, (even though the contract of sale stated 5 days, this apparently was wrong and therefore completely disregarded by AHL). However, when I tried to then view the property after I had paid my deposit, I chased like mad but all to no avail.4. Check the person who's selling it is the legal owner. Evidently, the person who sold it to me wasn't the legal owner at the time of auction. The person who I thought was just a tenant was actually the owner! She had to endure people coming round to look at the property when she thought she had already sold it. The new owner decided to put in up for auction prior to completion of his sale.5. Ensure there is a provision for you to collect keys, I had to chase the seller on this only to receive a text back saying 'Why don't you go round there with a locksmith, get him to get you in'. Firstly he claimed he'd posted them, then he had to check, then he clearly hadn't. When I replied, I'd rather open the front door with the key, I received no response. Very disappointing, from start to finish! Just be very careful, make sure you read everything and read it all again. And know that once the gavel has dropped, you're pretty much on your own.
Scott · 9 August 2021
Agent replied · 23 October 2024
Thank you for your comments and I’m sorry you haven’t had a pleasant buying experience. Your advice to other buyers is excellent and mirrors all the advice we give buyers too. With regards to the costs in the legal pack, this is why we implore bidders over and over again to read the special conditions extremely carefully. They are prepared and uploaded by the seller’s solicitor so we have no involvement with them, but we do not allow anyone to bid until they have ticked a bidder’s declaration stating that they have read the special conditions and noted any fees detailed therein. As for access between exchange and completion, again this is detailed in the notice to bidders, but it is entirely at the discretion of the seller. We always do our best to obtain access for winning bidders. Re the buyer’s deposit. This should be paid immediately after the gavel has fallen. Buyers should never use up the 48 hour window unless they absolutely have to. Like any auction, the deposit should be paid as soon as the auction is over. We never sell a property that the seller does not have a right to sell. Auction properties are often sold by people who have either recently acquired the property or in some instances, have exchanged but not yet completed their purchase yet. This is common and there is nothing untoward about this. As for the keys, I cant comment on that particular situation. Perhaps the seller no longer had their own set or maybe never had a set to start with. Either way, it’s always prudent to change the locks on any new property a buyer has purchased. I hope this answers all your points and again, I’m sorry you are one of the very few unhappy buyers we have from the 500+ delighted buyers we have already sold to this year. Andrew Binstock, Auction House London
★★★★★ 5/5
TrustpilotAuction House came to my rescue
Auction House came to my rescue! My property had previously been advertised with a rival agent but after months they had failed to find me a buyer. Guy Leeder secured a purchase within days with successful completion within weeks. There is no better endorsement!
Jill · 21 August 2024
Agent replied · 23 October 2024
Hi Jill, great to hear about the quick sale of your property through Auction House Lincolnshire! Best, Auction House
★★★★★ 5/5
TrustpilotThis was truly wonderful purchasing My journey purchasing a property
The experience was truly wonderful, purchasing a property on an auction site was scary but the gentleman I dealt with Dan put me at ease straight away. He was so helpful and answered all my questions including what to do next.He was always only a phone call away
Lesley · 12 June 2024
Agent replied · 23 October 2024
Thank you for your review of Dan & Auction House. We are so pleased to hear you found the experience to be wonderful. All the best - Lauren
★★★★★ 5/5
TrustpilotExcellent service Northampton Auction House
We sold a property through the Northampton Auction House in June 2024Richard Greener and his team were professional, thorough and helpful at every stage of the Auction process and we were very pleased with the outcome.I would thoroughly recommend them to anyone considering the Auction Route
Moira · 16 July 2024
Agent replied · 23 October 2024
Hi Moira, thanks for your excellent review of Richard and the Auction House Northamptonshire team! Best, Auction House
★★★★★ 5/5
TrustpilotWe had a VP very smooth transition from start to finish. A little stressful but Brian was very reassuring.
We had a VP very smooth transition in purchasing a property . Brian was very helping us complete the sale of a property and was very professional all the way through .
Sean · 12 February 2025
Agent replied · 22 February 2025
Hi Sean, thanks for taking the time to leave this fantastic feedback! It's great to hear you were supported throughout the process of selling your property. Best, Auction House
★★★★★ 5/5
TrustpilotThank you to Dean Fenton and all at Manchester auction house
thank you to Dean Fenton and all the staff at Manchester Auction house for your hard work getting every last detail of my sale sorted for me i know it was not easy but every step of the way you were all their to help
Sly535 · 30 July 2024
Agent replied · 23 October 2024
Hi, it's lovely to hear that you had a good experience with Dean and the staff at Manchester Auction House, thanks for the positive review regarding your sale! Best, Auction House
★★★★★ 5/5
TrustpilotHouse Sale
The entire process was conducted professionally and with a personal consideration for circumstances. There was no hurry with telephone calls, all aspects were discussed fully, and I would happily recommend this company for property auction sales.
MAT · 17 December 2024
Agent replied · 25 December 2024
Hi Mat, thanks for recommending East Anglia for property auction sales, it's lovely to hear of your positive experience! Best, Auction House
★★★★★ 5/5
TrustpilotCatherine was excellent from start to…
Catherine was excellent from start to finish explained everything as we went along a pleasure to do business with would recommend selling your home this way had a massive increase of interest in the property compared to estate agents
Alan · 31 October 2024
Agent replied · 25 December 2024
Hi Alan, thanks for this excellent review and the recommendation! Best, Auction House
★★★★★ 5/5
TrustpilotSmooth process even for a novice seller.
Had had many offers on property in the past which had fallen through, even at the point of exchange of contract. The Auction House made life simple and straight forward and we got a very acceptable result. Catherine was always prompt with communications and happy to help at any time. Thank you.
Wren · 17 March 2024
Agent replied · 23 October 2024
Thank you Wren for your review of Catherine & Auction House. We are thrilled to hear the process was made straight forward for you. We look forward to working with you in the future - Lauren
★★★★★ 5/5
TrustpilotEfficient and professional
From beginning to end Gary Davison, regional manger, Peterborough made the whole experience of auctioning my father’s house really hassle free. I am very grateful for all his help and advice and would thoroughly recommend this company for their efficiency and professionalism.
Sarah · 13 September 2024
Agent replied · 23 October 2024
Hi Sarah, thanks very much for taking the time to leave a review. It's great to hear you had a good experience with Gary in the East Anglia team. Best, Auction House
★★★★★ 5/5
TrustpilotStraightforward East Anglia team did a…
Straightforward East Anglia team did a great job handling pre-auction offers and sale
Benjamyn999 · 30 September 2026
Agent replied · 10 October 2026
Hi there, thank you for your wonderful five-star review! We are delighted to hear that our team provided excellent service throughout the pre-auction and sale process. Best, Auction House
★★★★★ 5/5
TrustpilotVery proactive service
Very proactive service, which makes a very pleasant change when dealing with people in the purchasing of properties....
Mr · 28 August 2026
Agent replied · 23 September 2026
Hi Gordon, thank you for your five-star review! We are pleased to hear our service made a positive difference in your property purchasing journey. Best, Auction House
★★★★★ 5/5
TrustpilotExcellent experience - highly recommend.
We had a fantastic experience with the Auction House. Dan was exceptional, helping us secure a great price. His communication throughout the process was outstanding, making the entire experience smooth and stress-free. Highly recommend!
SR · 6 January 2025
Agent replied · 22 February 2025
Hi there, thanks for your excellent review! It's great to hear you had a fantastic experience and recieved constant communication from Dan throughout the process making it smooth and stress-free. Best, Auction House
★★★★★ 5/5
TrustpilotGeorge was excellent at dealing with
George was excellent at dealing with George was fantastic to deal with. Very easy to get on with and always on hand to answer any questions.He knows the local area like the back of his hand as he has lived there all of his life.He was professional at all times and wasn't "smarmy and slippery" like some other agents.He is 100% genuine, and I can not recommend his services highly enough.
Duncan · 9 September 2022
Agent replied · 23 October 2024
Hi Duncan, Thank you for taking the time to leave a review. We're delighted to read about your experience with George and the team at Auction House Scotland. All the best - Abi
★★★★★ 5/5
TrustpilotExcellent service
Lukas Chetwyn kept us informed at all times, held an open house and was always available to go to all viewings. Couldn't of asked for a better service. Wish we had placed the property on this auction site instead of initially an Estate agent. I would recommend them to anyone trying to sell
Dee · 8 February 2024
Agent replied · 23 October 2024
Thank you Dee for your review of Lukas & Auction House. We are so pleased to hear Lukas provided you an excellent service. Thank you for recommending us, we look forward to helping you again in the future - Lauren
★★★★★ 5/5
TrustpilotI’m a first time buyer and had no clue…
I’m a first time buyer and had no clue what I needed to do etc ! Auction house Norwich is the most professional team I have ever dealt with and made life easy for someone like me that struggles with modern technology etc , extremely helpful and made the transaction a breeze , can’t prise all at auction house Norwich enough!!!
Customer · 27 July 2023
Agent replied · 23 October 2024
Thank you for your great feedback. We're so glad you had such a positive experience. All the best - Sam
★★★★★ 5/5
TrustpilotSourcery Success!
I have recently completed a deal with Auction House through their Sourcery programme. I sourced a deal off market which didn’t work for my investors so passed the seller onto John who was able to find a buyer pre-auction. John, George and the rest of their team were brilliant to deal with throughout and I look forward to many more deals together in future. This is a great exit option for any sourcers out there and creates a win for everyone.
Connagh · 24 January 2025
Agent replied · 22 February 2025
Hi Connagh, thanks for your excellent review! We will pass your feedback on to the team. Best, Auction House
★★★★★ 5/5
TrustpilotGreat Service
Great Service! Dealing with Lukas has been very professional and stress free. The team are great and each transaction has been smooth and quick. I look forward to working with them again.
Jas · 16 January 2025
Agent replied · 22 February 2025
Hi Jas, thanks very much for your review of Lukas in the Staffordshire team, it's great to hear of your experience with them! Best, Auction House
★★★★★ 5/5
TrustpilotVery pleased kept in touch all the way…
Very pleased kept in touch all the way to the sale
Michael · 1 October 2026
Agent replied · 10 October 2026
Hi Michael, we're pleased to hear that our communication throughout the sale was appreciated. Thank you for your kind words. Best, Auction House
★★★★★ 5/5
TrustpilotExcellent friendly staff made the…
Excellent friendly staff made the process very easy.
Would highly recommend.
Peter · 1 October 2026
Agent replied · 23 October 2024
Hi Peter, we're so glad our friendly staff made your experience easy and positive. We appreciate your kind recommendation! Best, Auction House
★★★★★ 5/5
TrustpilotI was satisfied how my purchase…
I was satisfied how my purchase transaction was conducted
Ibeabuchi · 12 October 2026
Agent replied · 13 October 2026
Hi Ibeabuchi, thank you for your positive feedback. Best, Auction House
★★★★★ 5/5
TrustpilotExcellent speedy service
The staff were polite, knowledgeable and generally a pleasure to deal with
Sarah · 23 September 2026
Agent replied · 23 October 2024
Hi Sarah, thank you for your wonderful review! We are so pleased to hear that our staff provided you with such a positive and pleasant experience. Best, Auction House
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