Regency Lettings & Property Management reviews

Hi Bill, Thank you for sharing your concerns with us. We're really sorry to hear you feel this way about our valuation model. The Zoopla house price estimate is based on data fed through an automated valuation model (AVM), which analyses property information on all 29 million UK homes on a continuous basis. Our data comes from multiple sources based on a number of data points relating to property sales, values and home characteristics throughout the UK, including publicly available data such as that from HM Land Registry and Registers of Scotland. The accuracy of Zoopla estimates is influenced by a number of factors such as the current market values of homes, the quality of the information available on the given property and the availability of comparable properties in the area. This means that unique properties or those where the housing market is slower, may experience less accurate estimates. We receive new data all the time and above-average variations will be largely a result of changing property characteristics and the comparability of the property to the local market. Therefore, discrepancies and/or increases or decreases such as you have outlined are not unusual. Here is a Help Centre article that will give you more information on where we get our data from: https://help.zoopla.co.uk/hc/en-gb/articles/360005677897 Many thanks, Zoopla Support

Hi Elena, Thank you for your review. We're sorry to hear of your negative experience with an agent on our site. We would like to assure you that all estate and lettings agents advertising on Zoopla Property Group portals are required to be compliant with applicable laws, regulations and codes of practice in the United Kingdom. All agents undertake several checks before they are accepted as a Zoopla agent. We would like to help and resolve this matter for you and so, we will DM you for more details. Many thanks,

Hi Jonathan, Thank you so much for taking the time to leave us your feedback and we're sorry to hear about your negative experience. We'd like to discuss this further with you and we'll DM you shortly for more information. Many thanks, Zoopla Support

Hi Diana, Thank you for your review. We're sorry to hear of your negative experience with an agent on our site. I can confirm that our Compliance team are investigating the issue and will be in contact with you once the investigation is complete. We would like to assure you that all estate and lettings agents advertising on Zoopla Property Group portals are required to be compliant with applicable laws, regulations and codes of practice in the United Kingdom. All agents undertake several checks before they are accepted as a Zoopla agent. We would like to help and resolve this matter for you and so, we will DM you for more details. Many thanks, Zoopla Support

Hi Ryan, Thanks for getting in touch and for your feedback. We're sorry to hear you feel this way. Many of the features on our site & mobile app are continually being developed and we recognise that things aren't perfect. Zoopla aims to provide users with an advantage in the property market by creating a transparent marketplace, and our tools and services improve and become more effective with feedback and data from our users. I have provided this feedback to the team who look after our property experiences. Many thanks,

Hi Holly, Thank you so much for taking the time to leave us your feedback and we're sorry to hear about your negative experience. We'd like to discuss this further with you and we'll DM you shortly for more information. Many thanks, Zoopla Support

Thanks so much for leaving us a 4 star review. We're happy to hear you are pleased with our service and we hope Zoopla continues to be useful for you in all things property related. If there's anything else we can do to help you, be sure to visit our Help Centre where you may find many useful articles as well as a designated section for property seekers & home owners: https://help.zoopla.co.uk/ Wishing you all the best! Many thanks, Zoopla Support

Hi Eddie, Thank you so much for taking the time to leave us your feedback and we're sorry to hear about your negative experience. We'd like to discuss this further with you and we'll DM you shortly for more information. Many thanks, Zoopla Support

Hi Jay, Thanks for getting in touch and for your feedback. We're sorry to hear you feel this way. Many of the features on our site & mobile app are continually being developed and we recognise that things aren't perfect. Zoopla aims to provide users with an advantage in the property market by creating a transparent marketplace, and our tools and services improve and become more effective with feedback and data from our users. I have provided this feedback to the team who look after our property experiences. Many thanks, Zoopla Support

Hi Chris, Thank you for sharing your feedback. We're sorry to hear about the difficulties you’ve had with an agent on our platform. Please be assured that all estate and lettings agents advertising on Zoopla Property Group portals must comply with the relevant laws, regulations, and codes of practice in the UK. I’m sorry the agent you tried to reach hasn’t responded yet. We suggest trying to contact the agent directly by phone using the number shown on the property listing or next to their profile in the 'Find agents' section here: Find and compare local estate agents | Zoopla (https://www.zoopla.co.uk/find-agents/) We want to assist you further and will send you a direct message to gather more details. Many thanks, Zoopla Support

Hi Angus, Thanks so much for leaving us a 4 star review. We're happy to hear you are pleased with our service and we hope Zoopla continues to be useful for you in all things property related. The Zoopla house price estimate is based on data fed through an automated valuation model (AVM), which analyses property information on all 29 million UK homes on a continuous basis. Our data comes from multiple sources based on a number of data points relating to property sales, values and home characteristics throughout the UK, including publicly available data such as that from HM Land Registry and Registers of Scotland. The accuracy of Zoopla estimates is influenced by a number of factors such as the current market values of homes, the quality of the information available on the given property and the availability of comparable properties in the area. This means that unique properties or those where the housing market is slower, may experience less accurate estimates. We receive new data all the time and above-average variations will be largely a result of changing property characteristics and the comparability of the property to the local market. Therefore, discrepancies and/or increases or decreases such as you have outlined are not unusual. Here is a Help Centre article that will give you more information on where we get our data from: https://help.zoopla.co.uk/hc/en-gb/articles/360005677897 Many thanks, Zoopla Support

Hi Melissa, Thank you for sharing your concerns with us. We're really sorry to hear you feel this way about our valuation model. The Zoopla house price estimate is based on data fed through an automated valuation model (AVM), which analyses property information on all 29 million UK homes on a continuous basis. Our data comes from multiple sources based on a number of data points relating to property sales, values and home characteristics throughout the UK, including publicly available data such as that from HM Land Registry and Registers of Scotland. The accuracy of Zoopla estimates is influenced by a number of factors such as the current market values of homes, the quality of the information available on the given property and the availability of comparable properties in the area. This means that unique properties or those where the housing market is slower, may experience less accurate estimates. We receive new data all the time and above-average variations will be largely a result of changing property characteristics and the comparability of the property to the local market. Therefore, discrepancies and/or increases or decreases such as you have outlined are not unusual. Here is a Help Centre article that will give you more information on where we get our data from: https://help.zoopla.co.uk/hc/en-gb/articles/360005677897 Nevertheless, we would like to discuss your property estimate further with you and we will now message you privately for more information. Many thanks, Zoopla Support

Hi, Thanks for getting in touch and for your feedback. We're sorry to hear you feel this way. Many of the features on our site & mobile app are continually being developed and we recognise that things aren't perfect. Zoopla aims to provide users with an advantage in the property market by creating a transparent marketplace, and our tools and services improve and become more effective with feedback and data from our users. I have provided this feedback to the team who look after our property experiences. To help with your alerts you ccan use the keyword filter on your alerts: 1. Use the Keywords box to tailor your results. Search for single words by typing them in, comma separated, e.g. garage, garden, bath.  Search for phrases by adding quotations marks, e.g. "Detatched". You can exclude terms too by prefixing them with '-' e.g. -semi-detached, -terraced, etc.  2. Click Update results Many thanks, Zoopla Support

Hi Simon, Thanks for getting in touch and for your feedback. We're sorry to hear you feel this way. Please provide us with as much information/evidence as you can to investigate this issue for you. Our dedicated Compliance team works closely with agents to ensure their listings are compliant and address any concerns that arise.  Agents that repeatedly fail to meet our high standards will have their right to list properties removed. We'd like to discuss this further with you and we'll DM you shortly for more information. Many thanks, Zoopla Support

Hi Fraser, Thanks for getting in touch and for your feedback. We're sorry to hear you feel this way. Unfortunately, we cannot manually change the information (tenure, EPC ratings & floor area) we show about your property. Many of the features on our site & mobile app are continually being developed and we recognise that things aren't perfect. Zoopla aims to provide users with an advantage in the property market by creating a transparent marketplace, and our tools and services improve and become more effective with feedback and data from our users. I have provided this feedback to the team who look after our property experiences. Many thanks, Zoopla Support

Hi Dan Thanks for getting in touch and for your feedback. We're sorry to hear you feel this way. Many of the features on our site & mobile app are continually being developed and we recognise that things aren't perfect. Zoopla aims to provide users with an advantage in the property market by creating a transparent marketplace, and our tools and services improve and become more effective with feedback and data from our users. I have provided this feedback to the team who look after our property experiences. Many thanks, Zoopla Support

Hi Sam, Thank you so much for taking the time to leave us your feedback and we're sorry to hear about your negative experience. We'd like to discuss this further with you and we'll DM you shortly for more information. Many thanks, Zoopla Support

Hi David, Thank you so much for taking the time to leave us your feedback and we're sorry to hear about your negative experience. I have raised this issue with our technical team to investigate and update the system. If there's anything else we can do to help you, be sure to visit our Help Centre where you may find many useful articles as well as a designated section for property seekers & home owners: https://help.zoopla.co.uk/ Many thanks, Zoopla Support

Hi Hugh, Thank you so much for taking the time to leave us your feedback. Unfortunately, it is not possible to amend the Sold price data that we receive from the Land Registry, however as soon as the updated information is sent to us, it will automatically get updated on the website. If you need any further assistance and wish to contact us directly with your feedback, you may do so via our designated Help Centre: https://help.zoopla.co.uk/ Many thanks, Zoopla Support

Hi Ernestas, Thank you so much for taking the time to leave us your feedback and we're sorry to hear about your negative experience.  We'd like to discuss this further with you and we'll DM you shortly for more information. Many thanks, Zoopla Support

Hi Anna, Thank you for your review. We're sorry to hear of your negative experience. We would like to assure you that all estate and lettings agents advertising on Zoopla Property Group portals are required to be compliant with applicable laws, regulations and codes of practice in the United Kingdom. All agents undertake several checks before they are accepted as a Zoopla agent.; however, we have no control over their daily business.  You may call the agents on the number displayed on the website to gain advice who can help you: http://www.zoopla.co.uk/find-agents/ If there's anything else we can do to help you, be sure to visit our Help Centre where you may find many useful articles as well as a designated section for property seekers: https://help.zoopla.co.uk/ Many thanks, Zoopla Support

Hi Neil, Thank you for your review. We're really sorry to hear you feel this way about our valuation model. The Zoopla house price estimate is based on data fed through an automated valuation model (AVM), which analyses property information on all 29 million UK homes on a continuous basis. Our data comes from multiple sources based on a number of data points relating to property sales, values and home characteristics throughout the UK, including publicly available data such as that from HM Land Registry and Registers of Scotland. The accuracy of Zoopla estimates is influenced by a number of factors such as the current market values of homes, the quality of the information available on the given property and the availability of comparable properties in the area. This means that unique properties or those where the housing market is slower, may experience less accurate estimates. We receive new data all the time and above-average variations will be largely a result of changing property characteristics and the comparability of the property to the local market. Therefore, discrepancies and/or increases or decreases such as you have outlined are not unusual. Here is a Help Centre article that will give you more information on where we get our data from: https://help.zoopla.co.uk/hc/en-gb/articles/360005677897 Many thanks, Zoopla Support

Hi Petia, Thanks for getting in touch and for your feedback. We're sorry to hear you feel this way. Many of the features on our site & mobile app are continually being developed and we recognise that things aren't perfect. Zoopla aims to provide users with an advantage in the property market by creating a transparent marketplace, and our tools and services improve and become more effective with feedback and data from our users. I have provided this feedback to the team who look after our property experiences. Many thanks, Zoopla Support

Hi John, Thanks for getting in touch and for your feedback. We're sorry to hear you feel this way. Many of the features on our site & mobile app are continually being developed and we recognise that things aren't perfect. Zoopla aims to provide users with an advantage in the property market by creating a transparent marketplace, and our tools and services improve and become more effective with feedback and data from our users. I have provided this feedback to the team who look after our property experiences. Many thanks, Zoopla Support