Every review we hold for the Watford office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotThe referencing arm of this company are…
The referencing arm of this company are incapable of logical thinking, common sense and even making a decision. Avoid if you can, which is backed up by other reviewers on this site.
Penelope · 15 July 2024
Agent replied · 24 August 2024
Hello Penelope,Thank you for getting in touch to provide some valuable feedback on the service you received during your recent reference, we are really dissappointed to hear you didn't feel that the referencing wasn't carried out to our usual high standards.Our team are trained to work with tenants and agents within policy and process and in select cases outside of them to ensure that we do all we can to accommodate a potential tenants circumstances, however there is always the occasions where we are unable to deliver the result we would all want.I have been unable to locate your application using your details supplied but would welcome the opportunity to take a detailed view into your application and provide you with clarity on the processes followed. If you could email to rltcomplaints@rightmove.co.uk, I will endeavor to full investigate the referencing carried out.Thanks
★★★★★ 3/5
Trustpilotfilters, honesty, pictures & floorplans needed. & info such as distance to college
More filters needed such as distance to College. Park homes residential or holiday? & age/pet holiday or residential restrictions clearly stated in search criteria. Also flats, which floor? Is there a lift? & parking, down the road af asda, seriously? Ive spent hours on RM. Its frustrating but doesnt have to be. Estate agents need to use it properly too.
M.S · 1 June 2022
Agent replied · 17 June 2024
Morning,Thank you for taking the time to send us feedback.I have shared your feedback with our development teams so they can take this into consideration in the future, we are always looking for new ways to make home moving easier.If you need anything else, please get in touch at talk-to-us@rightmove.co.uk or 01908 712300Thanks, Rightmove.
★★★★★ 1/5
TrustpilotNew user interface to draw a search is dog sh*te. Why would you change something that isn't broken wtf???????
New user interface to draw a search is dog sh*te
Ollie · 30 March 2026
★★★★★ 1/5
TrustpilotRightmove have created ‘lists’…
Rightmove have created ‘lists’ excellent. However I cannot share my list with my wife. You can only share one property at a time. There are 8 properties. Please can you update your new feature to allow sharing of more than one property on the list at the same time. Many thanks.
Hywel · 26 April 2023
Agent replied · 17 June 2024
Hi There, Thank you for taking the time to leave us a review. I have shared this feedback with our development teams so they can take this into consideration in the future. If you need anything else, please get in touch at talk-to-us@rightmove.co.uk or 01908 712300 Thanks, Rightmove.
★★★★★ 1/5
TrustpilotAs a landlord I would stay well clear…
As a landlord I would stay well clear of this Company. Nobody works as you can never speak to anybody which is also the case when emailing them. If it wasn't so unprofessional and rubbish it would actually be laughable. I suppose their employees are all working from home sunning themselves. Companies like this do not deserve to be in business.
Paula · 23 March 2022
Agent replied · 17 June 2024
Hello Paula, thank you for taking the time to leave us a review. Our referencing was carried out according to our standard process and from what we can see all communication was received and responded to. I apologise for any breakdown in communication, if you wish to raise anything further, please do reach out to us and email RLTScomplaints@rightmove.co.uk. Many thanks, Rightmove
★★★★★ 1/5
TrustpilotJust rung Rightmove for a viewing
Just rung Rightmove for a viewing. I was told me and partner must be earning £55k a year to even get a viewing so don't meet the criteria. We earn £30k a year but have over £100k in the bank what a joke. If your not a bank investor or a millionaire I won't even bother looking at the website
Daniel · 10 May 2022
Agent replied · 17 June 2024
Hi Daniel. Thank you for your review. We're sorry to hear of the experience you had with this Estate Agent. At Rightmove we're not Estate Agents, we're an online website for Estate Agents to advertise their properties, we have no involvement in the selling or renting process as we're not agents ourselves. We wouldn't have any involvement in the calling of properties that is being sold or rented. This is something you will need to get in touch with the Estate Agent about and tag the review to them.If you need any help in finding which Agent advertised this property please get in touch. You can give us a call on 01908 712300 or, email us on talk-to-us@rightmove.co.ukThank you, Rightmove.
★★★★★ 5/5
TrustpilotOur experience with Van Mildert was…
Our experience with Van Mildert was great! Whole process took less than 4 days and they were super helpful throughout.
Irem · 26 November 2020
Agent replied · 17 June 2024
Hi Irem,Thank you so much for leaving us a positive review; we are so pleased to hear your experience was great! If there's anything else we can help you with, please don't hesitate to get in touch.Kind regards,Jenny
★★★★★ 5/5
TrustpilotThe person who helped me was…Danni Ord
The person who helped me was professional and knowledgeable. She took time to explain things to me and was easy to deal with.
Pearce · 27 November 2024
Agent replied · 27 December 2024
Hi Pearce,Thank you for taking the time to leave us a review.It's wonderful to hear about your experience with Rightmove.If you need anything else, please get in touch 01908 712300, or email us on talk-to-us@rightmove.co.uk Thanks, Rightmove
★★★★★ 5/5
TrustpilotGreat customer service
Paul C was very professional, friendly and informative. Everything was taken care of quickly. Overall my experience was excellent.
Ryan · 10 February 2021
Agent replied · 17 June 2024
Hi Ryan,Thank you so much for taking the time out to leave us such a wonderful review! We really appreciate the feedback, and always love to hear you've had a positive experience with a member of our team! :)Kind regards,Vicki
★★★★★ 5/5
TrustpilotGuy was extremely helpful and sorted…
Guy was extremely helpful and sorted everything for me with no hassle!
Laurence · 29 April 2022
Agent replied · 17 June 2024
Hi there, Thank you for taking the time to leave us a review. Its wonderful to hear of your experience with Rightmove. If you need anything else, please get in touch at talk-to-us@rightmove.co.uk or 01908 712300. Happy Home Hunting! Thanks, Rightmove
★★★★★ 5/5
TrustpilotVery informative and great…
Very informative and great communication. Emily was pleasure to deal with. A+ service.
Michael · 11 March 2022
Agent replied · 17 June 2024
Hello, thank you for taking the time to leave such a great review. We'll make sure Emily receives your feedback. If you have any further feedback, or suggestions on how we can improve, do drop us an email at talk-to-us@rightmove.co.uk, or give us a call on 01908 712300 - we'd love to hear from you. Many thanks, Rightmove
★★★★★ 1/5
TrustpilotVery poor new website
The new website really is dire compared to it's predecessor, I have always looked at Rightmove's site as being the one the others should aspire to, but, it has gone from a fast easily navigated sales tool, to a third rate office juniors first effort. Please let us that spend a lot of time on property sites revert back to the previous, user friendly and seemingly professional website!
Thomas · 1 November 2020
Agent replied · 17 June 2024
Hi Thomas,Thank you for your review and we're sorry to hear you don't like the recent update to our website.We make thousands of big and small changes to Rightmove every year so that it stays quick and easy to use to find your next home. We know how important the property listing pages are and we took extra care when redesigning them, and they went through lots of testing with home-hunters. We’ve given them a fresh new look, and the pages are faster to load. Our aim for the new look page is to give home-hunters a better view of a property’s features all on one page. We’ve been switching on the page to people using the site gradually so that we can make changes as we go based on people’s feedback, as we know we don’t get it right first time. Your feedback has been shared with our specialist Development Team to take into consideration.Many Thanks,Rightmove
★★★★★ 5/5
TrustpilotMegan was brilliant
Megan was brilliant! Very kind and very helpful - thank you
Jack · 13 June 2022
Agent replied · 17 June 2024
Hello Jack, Thank you for taking the time to leave us a 5-Star review. I am glad you had a pleasant experience, and I will be passing your feedback on.If you need anything else, please do get in touch at talk-to-us@rightmove.co.uk or give us a call on 01908 712 300. Happy home hunting! Many thanks, Rightmove
★★★★★ 5/5
GoogleLauren White assisted in my flat purchase, she responded to emails in a timely manner and I really appreciated how honest she was, as a first time buyer she helped me understand the process and expectations. And was a huge help when dealing …
Pre · 16 April 2022
★★★★★ 5/5
TrustpilotCompletely Happy
Sam was extremely helpful,not at all pushy,she explained everything clearly and was very courteous and knowledgeable,would definitely recommend her.
Terry · 11 January 2021
Agent replied · 17 June 2024
Hi Terry, Thank you so much for leaving such a positive review and for your kind words about Sam, we all really appreciate it!
★★★★★ 5/5
TrustpilotAs an older couple
As an older couple, my husband are not great with technology and were a bit dubious of the referencing process, especially after reading some of the reviews.Our minds were changed after speaking with Kate who was so patient, understanding and friendly with us both and was very knowledgeable of the process!She really put our minds at rest and we are very happy with the efficiency of company. Very well done.
Mrs · 12 February 2020
Agent replied · 17 June 2024
Hi Mrs B, Thank you so much for taking the time to leave positive feedback of your experiences with the Van Mildert referencing process, and more importantly, your experiences with Kate, who is a valued member of our team.Positive feedback means the world to all of us here at Van Mildert, so thank you again for taking the time to let us know how Kate supported you through the referencing process. Kind regards,The Van Mildert team
★★★★★ 5/5
TrustpilotVery quick and efficient service
Very quick and efficient service. Emails were answered promptly and were very helpful.
Elliott · 18 February 2022
Agent replied · 17 June 2024
Hello, Thank you for taking the time to leave us a 5-Star review. If you need anything else, please do get in touch at talk-to-us@rightmove.co.uk or give us a call on 01908 712 300. Many thanks, Rightmove
★★★★★ 5/5
TrustpilotI needed some assistance with the price…
I needed some assistance with the price of a sold property and Caz was an immense help to me. - many thanks
Sarah · 6 February 2020
Agent replied · 17 June 2024
Hi Sarah. Thank you for taking the time to leave us a five star review. It's amazing to hear you had such a positive experience with our specialist Caz and we'll absolutely share your comments with her. We're always looking for ways to improve and make home moving easier so we're really pleased you got in touch to share your feedback.If there's anything we can do to help in the future, please don't hesitate to get in touch. Our email address is talk-to-us@rightmove.co.uk and our contact number is 01908 712300.Happy home hunting.Many Thanks,Rightmove.
★★★★★ 5/5
TrustpilotLovely Customer Service
Just spoke to a chap in the customer service team, I’d sent proof of affordability in and my current statement still had my old address on…. 🤦🏻♀️🤦🏻♀️🤦🏻♀️ We had a giggle because it’s been like that for nearly 2 years. But thank you made me feel so comfortable and yes I’ve now changed it thanks to the lovely chap. ☺️
Nikki · 6 April 2022
Agent replied · 17 June 2024
Hello, Thank you for taking the time to leave us a 5-Star review. I am glad to hear you had a good experience when calling us, I will pass on your feedback.If you need anything else, please do get in touch at talk-to-us@rightmove.co.uk or give us a call on 01908 712 300. Happy home hunting! Many thanks, Rightmove
★★★★★ 2/5
TrustpilotWhile search is fast
While search is fast, there are very few filters that make searching time consuming and ineffective. Map view of different properties on the same location will show as overlapping dots make it unclikable. Also, agents can hid listings from public and release later but won't show up in "last 24hrs" filter.
Blue · 22 March 2023
Agent replied · 17 June 2024
Good Morning Blue,Thanks for reaching out and taking the time to leave us a review. If you have any suggestions to add additional filters to the Rightmove site, please email these over to talk-to-us@rightmove.co.uk, and I'll be able to pass your suggestions onto our developers so they can take this into consideration for future changes to the site.In regards to the properties showing in the last 24 hours, if an agent hides a property and then brings it back to market in a short space of time, the property will keep the original date. This is to make sure that all properties get a fair exposure. If a property has been on the market previously, it would be misleading to include these in properties added in the last 24 hours.If you have any further questions, or suggestions, please do email talk-to-us@rightmove.co.uk.Many thanksRightmove.
★★★★★ 5/5
TrustpilotVery impressed with the speed Bobbie…
Very impressed with the speed Bobbie was able to deal with my request to remove photos from a property on your site.
Sarah · 17 December 2019
Agent replied · 17 June 2024
Hi Sarah, Thank you for taking the time to leave us a 5 star review. We're please to hear you had a good experience with one of our specialists and will absolutely pass the feedback on. Happy home hunting. Many thanks, Rightmove.
★★★★★ 5/5
TrustpilotCaz was super helpful and courteous…
Caz was super helpful and courteous getting me started on the website and quickly found many properties to review.
Toh · 26 November 2020
Agent replied · 17 June 2024
Good Morning, Thank you for the 5 star review. We're so pleased to hear Caz was very helpful with getting you set up on the website, this is exactly what service we lik to provide for all of our users. We will make sure Caz gets your lovely feedback on how she helped you. If there's anything we can do to help in the future please don't hesitate to get in touch on 01908 712300 or talk-to-us@rightmove.co.ukMany Thanks,Rightmove.
★★★★★ 5/5
TrustpilotNikita was very polite
Nikita was very polite, quick and efficient. Amazing customer service :)
Greta · 4 May 2022
Agent replied · 17 June 2024
Hi there, Thank you for taking the time to leave us a review. Its wonderful to hear of your experience with Rightmove and personally Nikita. If you need anything else, please get in touch at talk-to-us@rightmove.co.uk or 01908 712300. Happy Home Hunting! Thanks, Rightmove
★★★★★ 5/5
TrustpilotI contacted Rightmove to ask ....
I contacted Rightmove to ask if there was a way to delete properties which come up in a search, which for my own reasons was not actually suitable, as there was a way to Save properties, but no obvious way (to me at least) of getting rid of them. Next day, a Consumer Experience Specialist from Rightmove emailed me to show me how to achieve what I wanted.Result!Well done Rightmove
Roman · 22 November 2019
Agent replied · 17 June 2024
Hi Roman,Thank you for taking the time to leave us a 5 star review.We're so pleased you had a great experience with one of our specialists and they were able to help you find what you were looking for. We'll share your feedback with them.If there's anything else we can help with, you can get in touch by email on talk-to-us@rightmove.co.uk or, by phone on 01908 712300.Happy home hunting.Many Thanks,Rightmove
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