Berkeley Homes North East London Ltd Watford reviews

★★★★★ 1/5

Trustpilot

“ A tale of two cities” Berkeley Westminster/ Lambeth

“ A tale of two cities” I lived in Westminster through “Dolphin intermediate housing in a 60+ apartments where some were affordable housing with the same super quality fitting. (I agree equal chances) in a brand new building where I stayed I a quality built which was cleverly designed with huge space and lots of quality workmanship & materials .. hats off to Berkeley & Dolphin who treated people equally from application to end of 7 year lease. We have now purchased a two bedroom property in Lambeth so excited at the time but sadly home it maybe one day for us in the experience of buying to today (Easter 2023) with Berkley home through Peabodys has been an experience you do not want. We would persuade anyone (but we are all different so their choice & I hope a good one ) to avoid Peabody shared ownership (this is my experience only) now merged with “Catalyst”.I’m not sure it’s the merger or change in how people are treated/customer service (I admit gladly we have the most amazing concierge service I have met ….. it we found out they are temporary !) *The quality fittings & design are badly designed & poor. *Catalyst/ Peabody, the whole selling process (longer for various reason & ill-health was appalling & threatening. *After being forced to move in ( 2 x rents mortgages payable when agreed as they said “ to help me”. As their deadlines looked so did the way they used threatening tactics and as mentioned it was a longer process & whatever hea* I moved in & that’s when you find out the quality, snagging, everything was none-urgent issues. * sound proofing between the bedroom next to the kitchen/lounge due to no door or section is opening (no privacy either) but you cannot knock a nail or change as that voids your warranty in the first 24 months. * there are two white cheap light fittings just dangling (not LED spots) in both bedrooms. * None of the doors for & poorly finished (unlike previous Berkeley that had contemporary inner doors) no doors fit or close properly. * just yesterday the shower (wall system not not water system ) broken. * again yesterday the toilet either barley flushes or does not. * only one bedroom has fitted wardrobes .. er why…. Even though it’s the larger of the two bedrooms. * the bathroom cabinets has half a door on the smaller side & the only way you can change height of glass shelves is to dismantle the door … & why have one door anyway with dated holders that hold the mirror in place which are known for going rusty. * No under or upper LED’S around bathroom cabinets. * The built-in wardrobes in the one of the bedroom, the middle securing screws (with few cloths hanging ) have come completely out. * a common resident issue is the thermostat (which should be “smart” & entry phone are the most confusing the entry thermostat is at waist level! Why ? (While the fridge top shelf is too high to reach .. go figure. * I was told & informed in front of numerous first time viewers that we had air conditioning & this would be the only block up “ever” get it.it’s an air flow system. * the bedroom with no built in wardrobes does not have a TV inlet/out let plus no USB plugs which the other bedroom has lots on either side of the bed, while the poker on has sockets but sold & marketed as a two bedroom apartment.. why the minor cost to install such things not included. * maybe this is normal or a Peabody thing that Berkeley designers were told to cut cost………* No Berkeley project site manager has even contacted us, the last place they were there on site for 12 months checking & rectifying until it was problem free & Berkley along with Dolphin living were exceptional on every level. * there was room to extend the kitchen by one short or long unit, instead they left a blank space … for what . We already have built-in appliances. * THE GOOD THINGS: as there are : the concierge team are too, the views with a hope of no high rise is wonderful, the top floor garden is professionally & well designed, stil not finished so a hope for water & a meadow like area would be forward thinking, the entrance is week furnished & welcoming, if they take away all concierge then it will lose its welcome & safe spot as the small entrance is on the main road (you don’t want it to turn into a poor man’s entrance (now banned) like companies have exploited. ** the main sadness is the quality of the finish & the poor design thought , for a place that cost a lot of money Berkeley & Dolphin offered a first class experience from reserving to leaving what was a “Home”.* why did I buy this place, I believed in the Berkeley product and the way Peabody used to care & I have been waiting for this development for many years from planning to completion.., Would I buy, who owns the failures lay as I still cant contacts to escalate the more important issues.Maybe the next “Zone” at Oval will be a good one for you.

Paul · 10 April 2023

★★★★★ 5/5

Trustpilot

Choosing Berkeley is an endorsement a pleasant journey to buy property in UK

Confirmed Berkeley is a very experienced developer, the property is good with central location, building at a high quality and considerate design. Sales team is also very considerate, and Sarah keeps updating me with the construction progress, status photos and prepared answering all my questions in detail and clear manner. The handover process last Monday was also very pleasant. The team showed me more than my expectation. I feel so grateful to choose Berkeley for my first property purchase in UK.

Jessie · 1 February 2023

★★★★★ 5/5

Trustpilot

Updated from one star to five star due to the helpful professional nature of Tim

Updating my review as I had originally written a one star review but it turned out to be a case of mistaken identity. Tim reached out from Berkeley, was very friendly, professional and looked into manners further for me so that he could get this resolved. I liked how he was very quick to try and resolve my issues. Thank you Tim :)

Daisy · 10 April 2024

★★★★★ 1/5

Trustpilot

The product design is terrible and totally UN-friendly

The product design is terrible and lack of user mind, the marketing is bragging and the customer service is trying. This is the whole brand and company achieving right now. The opposite way of “designed for life”

Yang · 12 July 2026

★★★★★ 5/5

Trustpilot

The entire process was streamlined

The entire process was streamlined very well. The staff was friendly and attentive. I did not ever need to strive to sort out anything.

Mehmet · 1 October 2026

★★★★★ 5/5

Trustpilot

Berkeley ensures to make you feel like home

After raising some concerns, they were very fast at responding to them (within the week). In terms of quality, I have realised that they have high standards compared to other developers and have great sales people. In terms of area, Southeast London is a regeneration area and makes me feel insecure, despite the CCTV and concierge. But it is something I already knew by picking this place. Shoutout to Grace Wong, she makes sure you feel welcomed and special for your new place

Clara · 29 December 2022

★★★★★ 5/5

Trustpilot

No matter what is required Bekeleys…

No matter what is required Bekeleys always came across ! Excellent Graham Orrick and team in sales and customer services team including Alex, Damien ! Thankyou for your continued support!

Derek · 16 July 2025

★★★★★ 4/5

Trustpilot

A job well done by Berkeley Homes, but a small gap to becoming perfect.

In our journey to purchase an off plan property in Sunningdale Park from Berkeley Homes spanning over a period of some 14 months from reservation to completion in October 2022, our overall experience with the sales team and the post contract exchange support provided by Customer Relations was great. In particular, our request for the legal completion of the purchase to be effected on a specific date was nicely accommodated to fit in our special circumstances. However, there were some rooms for improvement on the post completion customer services provided so far. In particular, the lack of understanding on the issue and implication of proposing to install a joint mounting post for the two EV chargers serving our freehold detached house and our neighbour’s freehold detached house in order for Berkeley Homes to fulfil their obligation making “provision for EV charging” in the sales specifications. The issue has subsequently been resolved after going through a number of email exchanges with Customer Services, including escalation to their more senior officer. Also, the follow up actions in response to our enquiries could be cosier. In the 5-star scale, we would rate the post completion customer services that we have received so far is 3-star.

Ricky · 5 December 2022

★★★★★ 5/5

Trustpilot

The aftercare at Berkeley homes is…

The aftercare at Berkeley homes is exceptional. There is nothing the team won’t do to help or accommodate. Even the smallest thing is ever too much. Yes there were a few small issues when we moved in (very minor and not worth mentioning) but they were sorted immediately. From the moment we moved it we were made to feel part of the Berkeley family. A beautiful hamper full of local produce, a bouquets of flowers and a stunning candle. And just recently Christmas calendars for the children and a New Home decoration for our tree. It’s the small touches that make a big difference.

Claudia · 2 December 2022

★★★★★ 5/5

Trustpilot

Great sales team!

We had a great experience dealing with Sales team with regard to TGQ. Allen was the first guy we had contacted with, extremely friendly and professional. Later down to the process Poonam took it over most of time while Allen was engaged with other projected she was a brilliant star and we love the team very much! Melissa certainly does a great job at managing such a high performing team! Highly recommended!

Hui-Ju · 11 June 2023

★★★★★ 5/5

Trustpilot

Great service, thoughtful people 👍🏽

Our overall experience was absolutely amazing from sales through completion to settling in. There was great communication every step of the way and the transition was quite seamless. Both the sales and aftercare teams were cordial, helpful and very responsive. They put a special touch every step of the way and they were always happy to help. I was most impressed by their personalized welcome cards, the very thoughtful gift left for us in the apartment and the support provided to help us settle in without any hitches. I would definitely recommend their services to everyone looking to buy a home.

Sola · 8 September 2022

★★★★★ 5/5

Trustpilot

We were helped by St James Group for…

We were helped by St James Group for our facilitation of the purchase. From the start to the current day everything was amazing. No questions were left un-answered. The staff are professional and friendly. I would strongly recommend St James/Berkeley

Tuna · 18 May 2026

★★★★★ 5/5

Trustpilot

My overall experience with Berkeley has…

My overall experience with Berkeley has been very satisfied. Right from the beginning during the buying process the Sales Representative was very helpful. Although there were some hiccups on the material of facade of the property we had chosen, it was finally resolved by the customer service team. They have done a very good job in keeping communication with us on the progress of construction and willing to spend extra effort to help. They have given me the impression that they take customers satisfaction seriously. As such I have no hesitation to recommend Berkeley to friends.

Edmond · 6 June 2022

★★★★★ 4/5

Trustpilot

Except the payment and completion…

Except the payment and completion experience, I am very satisfied with the customer service. There was no special consideration on my payment progress to be deferred given my medical condition during hospitalization period (ICU), on compassionate ground. I was upset and reminded by your team of strict adherence to the deadline to make second 10% payment promptly and also complete the unit timely otherwise deposit of 20% will be forfeited. That forced me to struggle through the hospitalization period to ensure the second 10% payment successfully released to you and also due to the delay in my mortgage loan application, I was further pressed to sign a supplemental agreement with the developer to ensure completion. What I am trying to say is this, sometimes rules are dead but people are living and if you want to please your customers you got to consider your purchasers difficult situation and support be given without using the contractual term to press your purchaser who was hospitalized.

Chew · 19 May 2022

★★★★★ 5/5

Trustpilot

Overall

Overall, a very positive experience with Berkeley. The team was professional, responsive, and supportive throughout the purchasing process. I’m very happy with my new home and appreciate all the help I received along the way.

Talip · 3 June 2026

★★★★★ 1/5

Trustpilot

Horrofic build quality- Nothing but a…

Horrofic build quality- Nothing but a NIGHTMARE of TROUBLE and HEADACHES!!!DO NOT WASTE YOUR HARD EARNED MONEY ON BERKLEY BUILT HOUSES.No standard fitings used.Lightbulbs are 3 pin bayone bulbs.Spot light fittings are some obscure "sgu10"Plumbing does not work correctly - cold water stops for days at a time in the bath.Sink Taps are not fited with correct uk sandard flexi pipe - instead Berkley use an elaborate setup of down-sizing adapters to attach their weird taps flexi pipes. so new taps cannot be direcly installed.Washing machine broke after 3 years, boiler broke a few months later. Boiler was fitted with non standard 2 flue pipes which had to be changed to get a new boiler!Bathroom door handle & lock broke after 4 yearsYou cannot just walk into B&Q or Screwfix and pickup parts for a straight replacement on a broken anything!!!

DoctorPhysics · 5 March 2022

★★★★★ 5/5

Trustpilot

King’s Road Park is a development…

King’s Road Park is a development worthwhile for me to wait for more tha 2 years. Not only the amenities here, but also everyone (customer service, contractor, pod management) is working hard and trying to achieve the best for the occupants, they handle the issues professionally and I will surely recommend St. Williams if there are any chances that I need to.

Maureen · 1 November 2023

★★★★★ 5/5

Trustpilot

My experience buying a new home from…

My experience buying a new home from Berkley Homes in London E14 has been exemplary from start to finish. Everyone I’ve encountered from Berkley without exception is well-trained, knowledgable, with a can-do attitude and happy to go the extra mile to make me feel I’ve made a great decision, coming to live here. A few minor snagging issues, all resolved promptly and to my satisfaction. Apartment specification and finish as good as anything I’ve seen in - and infinitely superior to competitor developments nearby. And the amenities, including pools, spa, gym and residents’ lounge are all outstanding. Hugely recommended! Special thanks to Melissa, Ian, Shaan, Shannon, Martin B, Martin C, Chris, Zoran the magnificent French Polisher, Lyntton, Kev, and all at Concierge & the Quay Club who have made me feel so welcome. Thank you.

Karen · 4 February 2022

★★★★★ 5/5

Trustpilot

Great customer service

Great customer service, helpful staff, super organised and the information provided was both clear and comprehensive.

Lina · 28 September 2026

★★★★★ 5/5

Trustpilot

Timely delivery

Timely delivery, client focused approach, excellent customer service and really helpful Berkeley’s application.Would be great if the mortgage advisory is added to the deal. Your customer service manager, Tiago was amazing and we could not have managed to take over. furnish and rent out the property without his professional assistance because we could not travel from Pakistan due to Red list country.Also, special thanks to Fahd Samad for smooth coordination and expediting solicitor’s queries throughout the process.Overall great experience with Berkeley’s.

Tariq · 2 November 2021

★★★★★ 5/5

Trustpilot

My home plus feedback

The only thing I was not satisfied is the My home account. It is not user friendly at all. Newsletter put into the Reservation to exchange category and some in the Exchange to completion. This made me confused. And every time you clicked the Construction progress, it shown Coming soon with nothing inside. Until the property completed, the web is still showing nothing and the Buying Process is still in Exchanged status. I can only contact services manager to know the building progress instead of login and get the information by myself. I suggest that you can keep taking photo around the development and post it in the Construction Progress page would help a lot already.

West · 18 August 2021

★★★★★ 1/5

Trustpilot

Most Arrogant untouchable developer in…

Most Arrogant untouchable developer in London if not in the UK, Read well Berkeley leaseholder agreements you will understand that you shall not even consider Berkely homes for a Chicken Pen! for Example: if in the same development  Flat A runs into legal trouble with the management agent or developer and Sold the flat leaving unpaid legal bills and cost, Flat B , C , D, etc must pay the bills! how ridiculous is that?  and I am not Joking. Ground Rent is a Typical Rip-off by Berkley group one of the most expensive in the UK.60 sqm flat GR is £ 850 PA ???Building defective Walls, structures, and cladding, and pushing the costs on leaseholders alone.   Pathetic Avoid at any cost!  there is no Zero Star on Trust pilot

ADEP · 1 June 2021

★★★★★ 5/5

Trustpilot

Appreciation- King's Tower

I had great experiences with my purchase and recent completion/handover of an apartment at Chelsea Creek King's Tower. I am particularly satisfied with the Relationship Manager Ms. Maggie Xu, who has been assigned to my case two years' ago. Maggie is very professional, she always taking initiatives providing services.

Leslie · 7 May 2024

★★★★★ 5/5

Trustpilot

Overall a great experience

Overall a great experience. From reservation to Exchange took exactly 3 months. Despite a few delays that could have been avoided the whole process was really smooth. Particular highlight was the few weeks after exchange when the customer success team were extremely helpful. Sarah Coyle, Nick and team. They attended to any queries we had, checked in regularly without being intrusive and constantly offered to support where ever they could to help us settle into the flat.

Laju · 6 December 2021