5/5
GoogleFirst class service. Would highly recommend when looking at property’s as the staff is extremely friendly and helpful for all query’s!
Trusted Agent profile
Montgomery & McCleery reviews
★★★★★
96 reviews across 2 platforms
82 Duke Street, Waterside BT47 6DQ
Montgomery & McCleery's Waterside office at 82 Duke Street is rated 4.0 out of 5 across 96 reviews on two platforms, including 79 Google reviews rated 3.8. The 17 Facebook count is for the whole business. Checked 9 October 2026.
Reviews
Every review we hold for the Waterside office, from every platform, shown as written. First names only.
Google5/5
GoogleVery very happy with the service provided for our recent successful sale of our house. Ben was always available and the entire staff were fantastic to work with! Would recommend to anyone!PositiveResponsiveness, Quality, Professionalism, Value
5/5
Facebookit was a pleasure dealing with Ben when purchasing our new family home. A very professional service from start to finish. Would highly recommend. Thank you Ben and the team. Kevin & Karen
5/5
GoogleCouldn't have asked for better. Just moved into the area for work and was living out of AirBnBs in the meantime. Walked into the office hoping to collect an empty tenancy application form and somehow walked out of there 90 minutes with a contract signed and keys in hand! The team were absolutely fantastic! So kind and enthusiastic about what they do and just really eager to help.
5/5
GoogleThe best estate agent in town.I would recommend them a million times.Keep up the good work 👏 …
1/5
GoogleTerrible. Tried and failed to hold on to £200 of our deposit. Horrible attitude to tenants. Very unprofessional
Agent replied · 22 November 2024
Thank you for sharing your thoughts with us. We’re sorry to hear that your experience hasn’t been ideal. We’d really appreciate the opportunity to discuss your concerns in person and see how we can better assist you moving forward. Feel free to visit us at our office by appointment, or let us know if there’s a convenient time for us to arrange an appointment or call to discuss these matters.
5/5
GoogleI moved from outside the country and found this agency to be the best to deal with when looking for a property. Very good communication and really supportive to special circumstances when it comes to renting an apartment with them. Very straightforward process and the staff in the office is always keen to help if you have any question or need for any sort of document from them. Highly recommendable.
1/5
GoogleNever fixed the leaks in the house and was charged absurd amount of cleaning fee from deposit
Agent replied · 22 November 2024
Thank you for sharing your thoughts with us. We’re sorry to hear that your experience hasn’t been ideal. We’d really appreciate the opportunity to discuss your concerns in person and see how we can better assist you moving forward. Feel free to visit us at our office by appointment, or let us know if there’s a convenient time for us to arrange an appointment or call to discuss these matters.
5/5
GoogleCouldn’t possibly rate this Estate Agent any higher (From the perspective of a tenant). Right from the get go my partner and I felt very welcome to the agency. Our agent Matthew, was very considerate of our requirements and arranged viewings for us in properties that could not have been more perfectly suited. We were given our own space to view the properties and any questions we had were answered in full. The application process was straightforward and the agency couldn’t possibly have helped any more, the application forms come with all the details you could possibly need. The response time for questions was great. Anytime my partner and I had questions they were answered within such a short space of time. We’ve dealt with a lot of agency’s throughout our lives but none compare with the service we received with Montgomery & McCleery and I could not recommend them high enough. It is a pleasure to deal with this agency and Long may it continue.
5/5
GoogleExcellent always looked after us with a good property 😀 …
5/5
GoogleHighly recommend renting with Montgomery and Cleery. Felt completely safe and comfortable in our rental home. All staff were supportive, warm and helpful. Huge thanks to all of them for making our first rental experience positive.
1/5
GoogleRented from this crowd and the property was in very poor condition upon moving into it, required deep cleaning with mould everywhere. I didn´t argue so much about this as I knew from the viewing that it required cleaning. However, after leaving the apartment, there was a deduction from the deposit for cleaning. As far as lease conditions come ´return the apartment as you got it´, they should have paid us 80 pound. It felt like a spit in the face and a sly move for a few extra quid. Be weary of that and cover yourself as much as possible if you do opt to rent one of their properties, they´ll leech otherwise.
5/5
GoogleVery grateful for Colette and Matthew. Nothing was ever a bother. Very professional and helpful
5/5
GoogleWe have been renting a house through Montgomery and McCleery estate agents for four years now. The application process itself was far more straightforward than what we had previously encountered. All of the staff whom we had contact with were all very courteous and very helpful and helped us so much when repairs were needed. Thank you all for your professionalism.PositiveResponsiveness, Quality, Professionalism
5/5
GoogleExcellent estate agents. Very responsive and pleasant.
5/5
GoogleColette and Anne have been very kind and answered my questions precisely and with care.
5/5
GoogleExcellent estate agent. Repairs generally carried out promptly. High quality apartments. And very helpful: I left my keys inside my place on a Saturday evening, and a member of staff took time out of his personal schedule to let me in. Not only that, but he was extremely courteous, friendly and funny. Unbelievably good customer service. Highly recommended.
5/5
GoogleI have used Montgomery & Cleery for over 7 years and I have to be honest they run a very good operation. This company do everything by the book which does not suit a lot of people but if you want the job done right then they will be perfect for you, The people who complain generally are the non payers!
5/5
GoogleI chose Montgomery & McCleery to help sell a property and they have completely surpassed my expectations of an Estate Agent. They kept me up to date, gave me advice, and were professional at all times. I cannot fault them in any way. Thank you!PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleVery friendly staff a pleasure to deal with highly recommend five stars from me
5/5
GoogleI have rented for years from this company and they never fail to be amazing!!!!!!. Any issues are dealt with expediently and it's always a friendly service
5/5
GoogleWas a wonderful experience..
5/5
Facebookexcellent service from ben, Matt and all the staff iv been renting properties of this estate agent for a few years now and they sold a house for me aswel. I would recommend this estate agents to anyone, 10/10 for customer service and satisfaction
5/5
FacebookGreat punctual, dedicated and friendly service! Attentive customer care!
Agent replied · 22 May 2026
5 stars👏!!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Montgomery & McCleery
How many reviews does Montgomery & McCleery have?
Montgomery & McCleery's Waterside office has 96 reviews across two platforms: 79 on Google, 17 on Facebook (across the whole business). Reviews may appear on more than one platform. Checked 9 October 2026.
What is Montgomery & McCleery's rating?
Montgomery & McCleery is rated 4.0 out of 5 across all 96 reviews, and 3.8 out of 5 on Google from 79 reviews, checked 9 October 2026.
Where is Montgomery & McCleery's Waterside office?
Montgomery & McCleery, 82 Duke Street, Waterside BT47 6DQ.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.