5/5
Bridgfords, Sale
Katie Leslie from the Sale Branch, dealt with the letting of our property, she was very professional and helpful, answered all our queries and kept us up date all the way through.
Trusted Agent profile · Washington
★★★★★
634 reviews across 2 platforms
48-49 The Galleries Washington Centre, Washington, NE38 7SD
Bridgfords's office in Washington, at 48-49 The Galleries Washington Centre, is rated 2.8 out of 5 across 634 reviews on two platforms, including 180 Google reviews rated 4.6.
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Every review we hold for the Washington office, from every platform, shown as written. First names only.
5/5
Bridgfords, Sale
Katie Leslie from the Sale Branch, dealt with the letting of our property, she was very professional and helpful, answered all our queries and kept us up date all the way through.
5/5
First time using Bridgfords and I had the fabulous Grace as my agent, she was amazing getting my other halfs brother into his property and sorting everything out, she definitely went above her job role... #AmazingPositiveProfessionalism
Thank you for your thoughtful 5* review! I will make sure your kind words are passed on to the local team. Best wishes, Scott @ Customer Relations.
1/5
Terrible agency
Terrible agency. Moved into the property in November and waited months for repairs to be done. Some repairs are still not done now. Everybody that works at Bridgfords takes ages to reply or just ignores your email. Spoke to a manager on the phone who was extremely rude and did not have the time of day to speak to me. Overall, the Hacienda branch have been very disappointing and have made my move not enjoyable.
5/5
Washington branch are always a pleasure to deal with. Seem to go above and beyond, shout out to connor whos seemed to solved on goin issues in 3days which have taken months from other branches.
Thank you for your wonderful 5* review. Kind regards, Lucy, Customer Relations.
1/5
A deplorable and unscrupulous business
A deplorable and unscrupulous business. Tenants have to chase and chase for their bond monies to be repaid and during the chase, Bridgfords lie,lie and lie.
5/5
Absolutely brilliant! Our previous agent were extremely awful which had made me very nervous about renting again altogether. However these guys are absolutely brilliant!! Awesome. No problems, all smoothly. Worth every penny. Constant communication and they have even followed up with me about how we were doing a few weeks later - i have had no issues with them whatsoever and we are very glad to be dealing with such a brilliant team of agents :)!
1/5
Don’t waste your time
Their agent failed to turn up to a property viewing. We called the agent and the office several times and no one picked up so we went to their office and booked another appointment for later that day. They then failed to turn up to the second appointment and when we went to the office again, showed no remorse and did not apologise. Will never ever book with them again. They’re rude and unprofessional.
1/5
Stay Away !!
Stay Away !!Untrustworthy and remember NO verbal agrements of repairs etc are kept.Cause they will charge you and then ignore you.In my experience No cleaning and No repairs will be carried out after you have signed your contract and paid them your hard earned money.STAY AWAY !!
1/5
Dealt with a guy called zahid should…
Dealt with a guy called zahid should have known really never to go ahead, once they had the sale wasn’t interested, pushed into putting the house on the market telling me I’ve spent a lot of time at your house! Very proffesional, was asked to reduce price after 2 weeks, long story with the rest of it but I would stay clear, hence I took my house off the market with them,
1/5
It's like bingo if they don't like you on paper your not getting in advise is go somewhere else peoples life are not bingo
Hello, I am sorry if you were not happy in your experience with us. If you wish to share any further comments about your experience, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.
5/5
First time using Bridgfords and I had the fabulous Grace as my agent, she was amazing getting my other halfs brother into his property and sorting everything out, she definitely went above her job role... #AmazingPositiveProfessionalism
Thank you for your thoughtful 5* review! I will make sure your kind words are passed on to the local team. Best wishes, Scott @ Customer Relations.
5/5
I found Connor Ramshaw extremely helpful during the new tenancy process. He kept me up to date with the progress throughout the changeover.PositiveResponsiveness, Quality, Professionalism
Thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Relations.
1/5
Horrendous end of tenancy experience
Horrendous end of tenancy experience, we started a complaint process with them, really unprofessional, they don't respond to emails or calls, do yourself a favour and look elsewhere
1/5
Accepted property and then they rang to say they’ve accepted someone else!!
I was accepted a property by them and I sent all paperwork over and two weeks later they phoned saying I was accepted as a higher bidder was accepted. Why accept me and my offer to disappoint two weeks later. Do not use this estate agent very bad service and not happy at all. They are useless I will be using somewhere else.
5/5
Connor at bridgfords was brilliant with setting us up in our rental property. Responded quickly and was a great help throughout. Would 100% recommend to anyone.
Thank you for your wonderful 5* review and recommendation. Best wishes, Scott @ Customer Relations
5/5
Georgia brilliant
I had best service , and kept up to date with the process. From Georgia , and communication was seamless. Always let me know what was needed every step . Excellent work . !! Thanks RegardsDean
1/5
It's like bingo if they don't like you on paper your not getting in advise is go somewhere else peoples life are not bingo
Hello, I am sorry if you were not happy in your experience with us. If you wish to share any further comments about your experience, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.
1/5
Rude
Rude, unhelpful and abrupt. They don't care about the tenant. All they care about is keeping the landlords happy and not losing the landlords custom. They could give no s#*ts about the people actually paying money. Stay away because they are not helpful. I got upset about a job that needed doing and was told that "you took the house as it is, there's nothing we can do". Just Wow
1/5
Not the best experience over a two year…
Not the best experience over a two year period. During our stay in their letting they were the most inconsiderate bunch. If there was a problem it was your fault. The landlord was always right. At the end of the tenancy their deposit holding arm Countrywide did their very best to withhold some of it, even though the property was in a better state when we left it.
3/5
Bridgford Didsbury was ok
Bridgford Didsbury was ok, felt a little rushed in the viewings but at least they answered their phones unlike some other letting agencies
1/5
Terrible customer service, will happily take your deposit but never give it back
Terrible customer service. Been waiting over a month for my deposit back after getting the checking out report (which came back fine) keep getting told it’s the landlords fault. Will be seeking legal advice and charging them the deposit, legal fees and their standard late payment fees as detailed on there account if I was to have paid my rent late (which I never did)
1/5
I want to let you know that I am…
I want to let you know that I am complaining to you because you are careless. my husband called for a house yesterday and you were going to call us back, you didn't do that. today when he came back to you with a phone call, you tell us that there are no more places to see the house. I do not recommend.
1/5
Poor service. I would not recommend using this agent.
Hi Robert, Please contact us via review@countrywide.co.uk so that we can understand your experience and rating. Kind regards, Scott @ Customer Care.
5/5
I have an amazing experience with…
I have an amazing experience with Bridgfords sale , in special with Caroline Edwards, wich was very receptive and help us to move in our property as soon is possible ! Thanks very much and i will recomend Bridgfords sale for rent or sale your house 😊
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