Every review we hold for the Warwickshire office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotNiraj Shah's help
I found Niraj Shah, who works in the Lettings department of SBK really helpful. I am between tenants - the flat needed to be re-painted, the place cleaned and the electricity restored. The resotarion of electricity, especially given Ovo's abysmal performance, has been stressful and unimaginably long - it took three days and several visits by Niraj. Throughout this period, Niraj has been patient and worked through each hurdle even though he was sometimes on leave. His dedication and passion sone through. Thank You Niraj!
Prof · 31 July 2026
Agent replied · 24 September 2026
Hi, thank you very much for taking the time to leave a review. We're very grateful for your kind words and glad we were able to help you with the outcome you needed.
★★★★★ 5/5
TrustpilotI'm a long term renter with this…
I'm a long term renter with this company and i have never had any problems, Ethan is always extremely quick to help, he is very respectful and always goes above and beyond. Any issues are quickly resolved. Individual needs are always prioritised and worked around. Ethan from Coventry is only a message away to assist and help
LAURA · 18 September 2026
Agent replied · 24 September 2026
Hi Laura, we’re delighted to hear this. Thank you very much for taking the time to leave a review.
★★★★★ 5/5
GoogleI just want to say a big thank you to Will Glendenning, Jessica Lewis, Patrick Wison,Amy Nicholson, and the whole teams in Stratford upon and Shipston on Stour. You were all amazing.
Selling my mothers home was a very stressful time for the family, you were all professional, supportive you kept me up dated with
everything, and the client portal was great and always updated.
I would reccommed you to everyone and use you again in the future.
Thank you All.
Jacqui Duggan
Jacqui · 16 January 2026
Agent replied · 16 April 2026
Hi Jacqui, thank you very much for taking the time to leave us a review. Comments like this really do mean so much to us. We're delighted we could help.
★★★★★ 5/5
TrustpilotJo Egan's response to a previous tenant…
Jo Egan's response to a previous tenant made them the first stop for letting my property out, Josh viewed and was upbeat, i felt confident with his estimation and that's what the team managed to find me for my letting period, many communications, thanks to the whole team who i had many emails from and spoke to Isabell who found the new tenant and managed the process, many thanks guys, appreciate your hard work!! cheers
Mr · 16 January 2026
Agent replied · 24 September 2026
Hi Mr Doughty, we take real pride in the service we provide so this is wonderful to hear, thank you.
★★★★★ 5/5
TrustpilotI’d like to extend my thanks to Niraj…
I’d like to extend my thanks to Niraj at SBK’s Leicester branch for his support during a challenging tenancy checkout. The tenant was reluctant to acknowledge the poor condition in which the property was left, but Niraj handled the situation with professionalism and care. His calm approach and clear communication helped guide the process to a fair resolution regarding the deposit. I appreciated his expertise and would confidently recommend his services to anyone seeking reliable property management assistance
Riaz · 31 October 2025
Agent replied · 23 December 2025
Hi Riaz, thank you for taking the time to leave this review. We're delighted to hear you were very happy with the service you received.
★★★★★ 5/5
TrustpilotJust the job
Just the job! Kate, Hannah and Lisa were really good during our purchase of a flat in Stratford upon Avon. They all were reliable, cheerful and effective, so thank you to all three. Based on our experience, this seems a good estate agents with a good friendly and professional ethos. Thank you.
Stevie · 10 March 2026
Agent replied · 31 May 2026
Hi Stevie, that's wonderful to hear. Thank you very much. We hope you're very happy in your new home.
★★★★★ 5/5
TrustpilotWe just visited the house and Jasmine…
We just visited the house and Jasmine was very helpful through the viewing. She answered all of our questions and was very friendly.
Калоян · 21 September 2026
Agent replied · 24 September 2026
Hi, we’re delighted to hear this. Thank you very much for taking the time to leave a review.
★★★★★ 5/5
GoogleWe have just sold our property through Sheldon Bosley Auctions and they have been a pleasure to deal with.Will especially has been so helpful through the whole process ,he is so friendly,knowledgable and has kept me updated from the day we instructed them.Weekly progress updates from him were invaluable and we were really pleased with the price achieved at the auction.Everything was plain sailing, all left in their capable hands and they got the job done.What a top guy Will is,a credit to the company, many thanks Sheldon Bosley.
Maxine · 14 May 2025
Agent replied · 10 August 2025
Dear Maxine, thank you so much for your lovely review. I will pass your comments on to Will, who I am sure will be delighted. Thank you again!
★★★★★ 1/5
TrustpilotNothing personal, but be cautious with Sheldon.
I hope that those who read my review about Sheldon can actually see how manipulative they are. How can you lead someone on for 2months, and turn around and say the landlord chose another application that was introduced. In your email, you said the landlord went with another estate agency, not yourselves and that before you could even do anything, he had moved with them. We all know that’s a lie, and that NEVER happens. There can’t be another estate agency in the picture.
Another offer cannot be introduced to a landlord when a client has been given the go ahead to apply for planning permission. We were already in the process when you did a turn around asking for 9grand- something that wasn’t agreed upon in the beginning. You want to save your company’s reputation and claim my review is not fair, but my review was even much reserved to not damage the little reputation you have left. Should I talk about what happened when we had a booking to visit the property to get a closer look at dimensions for the planning and no one turned up? Should I talk about the fake apology on the phone and a subsequent rebooking and this time the person (Declan) who was sorry he didn’t turn up the first time, didn’t turn up again to the other rebooked meeting and another lady we’d never met was there showing another client the venue at the same time of our booking?
If your estate agency is transparent and fair, why are you doing viewings on a property you have agreed with another party to do planning permission.
The thing about a company with rotten values is, it’s just a matter of time.
We hardly give bad reviews, but I hope people can be advised when dealing with you.
Absolutely shocking company. Nothing personal, just looking out for genuine people out there who may come across you.
Jesse · 9 July 2026
Agent replied · 24 September 2026
Dear Jesse, further to our communication with you today, we look forward to speaking to you on Monday.
★★★★★ 5/5
GoogleThanks to these guys especially Samantha, Will and Matt my house sold as quickly as I had hoped and when it did boy it was a fast process, 2pm accepted the offer sold by 4.50pm.if your struggling with a property get in a auction with these guys.
Glyn · 16 March 2026
Agent replied · 16 April 2026
Dear Glyn, thank you for your lovely review. We are so pleased to hear you had such a great experience with Matt and the team.
★★★★★ 1/5
TrustpilotDon't use them
7Lee, the valuer, was very good and professional but, once we were signed up and passed on to their sales team and then their progressions team, they were more than useless. We have now exchanged contracts and completion is this week but had very little communication from them since selling.
Bet they soon come running to collect their undeserved commission though 😤
Update 23/07/26 - Following the reply from Gary Simpson requesting more details - I wrote to him inviting him to call me and I would gladly go through the details with him. 2 weeks later and no response or a call - why am I not surprised! 🤔
Colin · 4 July 2026
Agent replied · 24 September 2026
Hi Colin,
Thank you for taking the time to speak with me. I really appreciate you sharing your feedback so openly.
I will be looking into the key points you raised to ensure we continue to improve as a business and learn from this experience. Your feedback is invaluable in helping us identify where we can do better.
I genuinely hope that, should you need an estate agent again in the future, you would consider giving us another opportunity. We are committed to learning from our mistakes and providing the level of service our clients deserve.
Thank you again for your honesty, and I wish you all the very best for the future.
Gary & The Sheldon Bosley Knight Team
★★★★★ 5/5
GoogleFrom the outset, the team at SBK were wonderful. a truly personal service but always being professional, honest and realistic in order to manage our expectations. We had a really difficult sale due to issues outside of our control and Samantha and Matt were exceptional in listening and advising us on our options and possible outcomes. In particular I have to give a mention to Samantha who was our go to person and never failed us. They got our sale over the line against the odds and we are so thankful. If we could give them 6 stars we would.
Lydia · 13 March 2025
Agent replied · 24 April 2025
Hello Lydia,
Thank you for leaving us a five-star review. I am delighted to hear that you had a good experience, here at SBK we pride ourselves on providing excellent service. I am glad to hear Samantha and Matt were able to sort the issues you were facing. I will ensure to pass your feedback onto the team. If there is anything you need from us in the future, please do let us know.
Kind regards
Ana Lemos
Director's Office
★★★★★ 5/5
GoogleI have recently purchased a property through Sheldon Bosley Knight and have to say it was dealt with brilliantly. All the staff are very knowledgeable and friendly on the phone.
Will Glendenning dealt with my purchase from start to finish and he definitely went the extra mile to achieve exchange on the property, he also kept in touch with me as often as he was able to.
Special mention to Matt who got exchange completed at speed which was greatly appreciated.
I would highly recommend anyone to use SBK to buy or sell, they are extremely professional.
Sue · 23 February 2025
Agent replied · 10 August 2025
Hello Sue,
Thank you for taking the time to leave us a five-star review. I am pleased to hear that your property purchase went smoothly and that Will and Matt were able to support you throughout the process. We pride ourselves on offering excellent service, and it's great to know that we met your expectations. Your recommendation means a lot to us, and we truly appreciate you taking the time to share your experience. If you ever need anything else, don't hesitate to reach out!
Kind regards
Ana Lemos
Director's Office
★★★★★ 1/5
TrustpilotLandlords beware
We asked Gavin Stokes from the Nuneaton branch to let our flat. We wanted the full management package.
He arranged to value the property with tenant. Tenant has been in touch to say he never showed up. No email to us explaining why.
This is after us waiting for him to come back after annual leave. So much time wasted. We're pretty shocked.
Matthew · 30 July 2025
Agent replied · 24 September 2025
We are so sorry this happened. It was a genuine mistake on the part of our agent. We are sincerely sorry.
★★★★★ 5/5
TrustpilotRental Property
When I initially contacted them about the rental they had available, they were extremely professional and answered all my questions and queries. They went through the whole process with me (as I had not rented before) and were extremely patient when I asked a lot of questions either over the phone or by email.
When the initial rental process was completed, there was a further delay in moving in as asbestos was found in the property so I had to wait another couple of months before this was removed from the property and also for it to 'made good'.
Throughout this, the team at the Oadby office were amazing and kept me up to date with everything that was going on, despite my constant 'badgering', but they took it in their stride and did a lot of chasing on my behalf with the insurance company and contractors to get me into the property.
I cannot fault the Oadby team at all! They were courteous and professional and I would recommend anyone to go to them if they are looking to rent, or indeed if they were selling a property.
Mrs · 17 April 2026
Agent replied · 31 May 2026
Hi Kimberley Anne, we take real pride in the service we provide so this is wonderful to hear, thank you.
★★★★★ 5/5
GoogleA Huge thank you to Jessica Lewis, Tasha Blackmore and will Glendenning for all the first rate help and advice in what was a very complicated and time consuming property sale
First class service
Adam · 16 March 2026
Agent replied · 16 April 2026
Hi Adam, we're delighted to hear how you feel about the service you received. Thank you very much for taking the time to leave the review.
★★★★★ 5/5
TrustpilotWhen James showed us around this…
When James showed us around this property me and my partner fell it in love with it! After viewing it the landlord accepted us and said we could move it on the 14th November! Never been happier, hoping it’s our forever home! Thank you James 😃
Terry · 1 December 2025
Agent replied · 23 December 2025
Hi Terry, this is wonderful to hear. Thank you very much for your review and we hope you're very happy in your new home.
★★★★★ 5/5
GoogleUnbelievable service…
Will is a gentleman, very professional, honest and always prompt at returning calls.
I can’t praise him enough.
Fantastic experience purchasing through Will and the team.
Thanks again.
Lee Galvano
FG & FG Properties LTD
Lee · 16 February 2026
Agent replied · 16 April 2026
Dear Lee, thank you for your wonderful review. It's great to hear!
★★★★★ 5/5
GoogleExcellent customer service. Thank you very much to Matt Burrows, Will Glendenning and everyone else who dealt with the auction of Mum’s cottage. Communication was absolutely brilliant - telephone calls and emails - with the whole process clearly explained from start to finish.
The prospect of selling at auction was daunting but Matt put me at ease right from the start. Everyone was very friendly and professional. I wouldn’t hesitate to recommend your company.
Gail · 26 March 2026
Agent replied · 16 April 2026
Dear Gail, we're so pleased to hear how you feel about the service you received. Thank you for taking the time to leave the review and for recommending us.
★★★★★ 1/5
TrustpilotA terrible company to manage your property
A terrible company to manage your property.
I live abroad and since May 2024, Loveitts (as they were then known) and Sheldon Bosley Knight have since managed the property. SBK are supposed to visit and assess the property every six months - never happened. I have had to remind them to do this. In the 18x months SBK have managed my property, there has been ONE site visit (when it should be three)! Their third party contractors have no warranty on works, when there is a 2nd and 3rd recall on defective work. SBK do not internally document work orders - as they are contracted to do so. This makes guaranteeing work impossible and filing for UK taxes difficult.
I have tenants that are destroying my property. SBK do nothing about this. They never follow-up with communications. Emails to SBK are not properly read. Makes overseas communication far harder than it should. In the 18 months I have been using SBK, my property has decreased in value (due to bad tenants), 80% of the accumulated rent goes back into fixing and repairs of the property; and I have ZERO idea what the state of my property looks like, as SBK do not visit the property to be my 'eyes and ears' let alone 'manage' the property.
Customer · 15 January 2026
Agent replied · 31 May 2026
We are sorry you felt the need to post this review. We have been trying to contact you directly to try to resolve the issues you have raised. Inspections at the property were carried out in 2024 and 2025. Any maintenance issues and work needed to the property have been discussed, documented and agreed with you at the time of the inspections or the tenants making us aware. The rental income has generally been stable each month aside from the months where approved maintenance work has taken place. We pride ourselves on the level of service we give to our landlords and tenants and would be grateful if you could get in touch with us at your convenience so we can rectify this situation.
★★★★★ 5/5
TrustpilotGreat service from Niraj
Niraj was absolutely amazing in helping with the tenant check-out of my rental property and sorting out some outstanding issues. He was pro-active, responsive, efficient and professional in every way. He kept me informed with the process, undertook the urgent tasks and resolved all the issues on time. Would definitely recommend dealing with Niraj.
Johanna · 28 May 2025
Agent replied · 24 September 2025
Hi Johanna, we're delighted to hear that. Thank you very much.
★★★★★ 5/5
GoogleHaving never been involved in a property auction before, from the moment we spoke to a representative of Sheldon Bosley Knight, all of our concerns about how we were going to sell our property quickly and easily began to melt away. From initial concerns about timings (they were flexible) to advice on pricing and expectations (they were realistic) to explaining exactly how the process worked, and what we needed (and didn't need) to do, they were there for us.
They were able to maximise marketing opportunities, and arranged for multiple viewings of the property during the marketing period, kept us fully informed of what was happening, and passed on any feedback they got, and helped us to make decisions during the process.
We were thrilled at the positive outcome at the auction, and would definitely recommend using SBK to friends and family.
Caroline · 11 November 2025
Agent replied · 16 April 2026
Hi Caroline, we're delighted to hear you feel that way about the service you received and thank you very much for recommending us.
★★★★★ 5/5
GoogleWhere to start ,well of course at the beginning myself and my husband didn't have a clue about the auction process and had been trying to sell the property for some time we'd inherited the property from parents that had passed so we where emotional attached but from day one Matt helped us with paperwork always explaining everything and putting a package in place including getting intouch with solicitors always adding he was there if we needed to ask anything at one point i felt he was on holiday with us when I think we near enough rang him every day but he always answered or if he missed our call would ring back he definitely went above and beyond and not forgetting Will his advice when we where not getting any interest was impeccably it worked they both knew exactly what they where doing thank you to you both for making our experience easier and showing empthay for it not just been another property in your auction but our parents home
Lyndzi · 13 October 2025
Agent replied · 12 November 2025
Hi Lyndzi, thank you very much for your review. We're very happy to hear how you felt about the service you received.
★★★★★ 5/5
Googlefrom a purchaser perspective and on top from somebody abroad it was a very positive experiance. The team helped to understand the procedure and were assisting very passionate for all my questions. Thanks to the team Will Glendenning, Jessica Lewis and Matt Burrows. First choice if I have a property for sale within the UK. Take care.
Peter · 2 April 2026
Agent replied · 16 April 2026
Hi Peter, we're delighted to hear that. Thank you very much indeed.
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