Connells reviews

★★★★★ 1/5

Google

Avoid this agency at all costs. My experience was extremely disappointing, and after speaking to others, it’s clear this isn’t an isolated issue. The management, particularly Chantelle, came across as unprofessional, disorganised, and lacking basic knowledge. The way staff are treated is also concerning and creates an uncomfortable atmosphere that is immediately noticeable when you enter the office. I went in genuinely ready to purchase my first property, but instead of being supported, I was made to feel like an inconvenience. My needs were not listened to, and there was a complete lack of communication and effort. The only positive aspect was a staff member named Annabell, who at least attempted to be helpful and maintained a polite and professional attitude, something that was otherwise missing. Overall, the service was poor from start to finish. If you’re looking for a professional, supportive, and trustworthy agency, I strongly recommend going elsewhere.

Lucy · 19 March 2026

★★★★★ 1/5

Google

We had a horrible experience with Connells. We were continuously sent inexperienced agents. Once, we watched one of them walk around the grounds of our flat with a viewer, trying to find the property, as she had no idea where it was. One of the agents arrived in a belly top, late and unprepared. Agents were often late. When I complained about this, I was told they have a lot of appointments and may be late. This lateness often meant viewers waited far too long for a viewing. It is also shocking that lateness is the norm for them. As a standard, Connells agents will arrive at your property with viewers and not beforehand, which can be really awkward. I contacted other agents in the area, who advised me this is abnormal for estate agents. I asked this to stop and was made to feel like I was the problem. I tried to raise concerns about the above and other problems we were having. The branch manager reassured me that she would do the viewings herself, forgot she had said that, then booked the problematic agent back in again. When we were previously with them to buy, we were continuously cold-called with literally anything they had on and couldn't sell at the time. It got so frustrating we stopped looking. At the time, the viewing we did have was pointless, as the agent was literally playing Clash of Clans on his phone as we walked around.. Just absolute trash. Avoid, avoid, avoid.

Joseph · 16 March 2026

★★★★★ 5/5

Google

Emma and Chantelle and all the girls who work on connells in Warwick , were absolutely amazing throughout the entire process of selling my home. From the very beginning, they were professional, patient, and incredibly supportive. They helped find the right buyer quickly and guided me through every step with clear communication and genuine care. It truly felt like they had my best interests at heart, not just completing a transaction. They were always helpful, responsive, and reliable, which made what could have been a stressful process feel smooth and manageable. I would highly recommend Emma and Chantelle to anyone looking to sell or buy a property. Thank you both so much for everything! Azi

Azadeh · 16 February 2026

★★★★★ 5/5

Google

Very professional with letting me know on my purchase and me informing them of sale of family home. Only downsize, no fault to Connells, was lengthy delay on the completion of selling my family home (30-Sept-24 SSTC to exchanging on 12-Jun-25)... Good thing was the Vendor, Mr Jeffries, was kind enough to wait for me and not put property back on the market (Thanks Ron!!!). :-)

Mark · 25 July 2025

★★★★★ 5/5

Google

There really isn't enough stars to rate our experience with Naz Devshi at the Warwick branch. We couldn’t have asked for a better mortgage advisor for our daughter who is in the process of purchasing her first property. He has gone above and beyond to make the process as smooth as can be. He is very efficient, knowledgeable and nothing is too much trouble. He has such a lovely energy about him too which has made us feel at ease during each appointment. Thank you Naz!

Tricia · 25 January 2025

★★★★★ 5/5

Google

Selling your home is very stressful at the best of times, but when there’s a deadline to meet it’s even harder. Chantelle and her team were there for us to take the pressure off. Sandra was …

Claire · 16 February 2026

★★★★★ 5/5

Google

Used the Warwick branch of connells to purchase our first property and used their morgage broker as well. We had such a positive experience with them! They were amazingly supportive throughout the whole process and so helpful and friendly. They went above and beyond to help us when we encountered problems throughout the process. They made a very stressful experiance easier and had our backs throughout. Will definitely use them again in the future. Thanks for everything!!

Nikki · 26 March 2026

★★★★★ 4/5

Google

Emma Stevens from Connells in Warwick has been amazing and has gone out of her way to help sell my property. She has kept in contact with emails, phone calls every step of the way . Thank you Emma !

Theresa · 27 November 2025

★★★★★ 5/5

Google

I had the pleasure of working with Naz Devshi as my mortgage advisor, and I couldn’t be more impressed. From start to finish, Naz was highly professional, proactive, and deeply involved in every step of the process. He consistently went the … More

Octavian · 28 October 2025

★★★★★ 5/5

Google

Caitlin was so helpful and super friendly showing us both houses, any information she didn’t know she said she could find out for us so we really appreciate her time.

Danielle · 16 February 2026

★★★★★ 5/5

Google

I had an amazing experience working with Naz Devshi as my mortgage advisor. As a first-time buyer, the process felt quite overwhelming at times, but Naz made everything so much easier. He was fantastic at communicating, always clear, … More

Hatty · 28 October 2025

★★★★★ 5/5

Google

Great experience with Connells Warwick especially Naz and Heather. Always happy to help with the most basic or complex enquiries we had and always quick to respond back to us. Even when other things went wrong (nothing to do with connells) they were brilliant in sorting out the issues as best they could and making us feel more comfortable. Very friendly and engaging people who feel they genuinely want to help and have successfully got us into our home! Special thanks to Naz helping us through the process from start to finish especially when we were in our more stressed moments and needed to talk things out on the phone!

Max · 8 August 2025

★★★★★ 5/5

Google

Emma and the team at Connells have been absolutely brilliant in managing our purchase. I don't think it would have happened without them. They have even helped us with queries after the purchase completed. Huge thanks.

Helen · 27 November 2025

★★★★★ 5/5

Google

Sandra has been an absolute pleasure to work with for my house purchase. Her kind and genuine professionalism has been reassuring at every stage, and her approach has made a complex process feel smooth and calm. I wouldn’t hesitate to … More

Anna · 28 September 2025

★★★★★ 5/5

Google

Thank you Naz! From start to finish we had an excellent experience working with Naz. He was incredibly responsive, always quick to answer our questions, and consistently kept …

Jodie · 16 January 2026

★★★★★ 5/5

Google

I used Connells Mortgage Services and I have to say Naz was brilliant. He was very helpful and friendly and made the whole process easy to follow. Definitely recommend using their mortgage services.

Joshua · 27 November 2025

★★★★★ 5/5

Google

We had an absolute nightmare with our re-mortgage because of our developer’s solicitor not removing the Unilateral Notice from our new build. Because of this, we had to move onto a variable tariff until it was removed. Isabella was on it, even through the festive period, keeping us up to date with what was going on. We’re now sorted on a rate that wasn’t too dissimilar from the offer we would have gone on to if it weren’t for the UN and we’re incredibly appreciative and grateful of all the hard work Isabella did for us. Thank you! ⭐️

Roderick · 14 January 2024

★★★★★ 5/5

Google

Caitlin has been a wonderful person and guide in mu property search journey

Barjesh · 15 April 2026

★★★★★ 5/5

Google

We recently purchased our First home through Connells in Warwick, and we couldn’t be more grateful for the outstanding support we received from Naz and the team. …

Jamie · 16 November 2025

★★★★★ 5/5

Google

Chantelle,Emma and the rest of the connells team were incredibly helpful. We sold and bought our house through Connells. They valued our house very competitively and our house sale initially fell through but Connells supported us throughout and sold it again straight away. We had a great experience overall with nothing negative to note and would recommend using Connells Warwick

TylerJA92 · 26 March 2026

★★★★★ 5/5

Google

Caitlin was lovely showing us round properties, thank you!

Rebecca · 16 February 2026

★★★★★ 5/5

Google

All the staff are lovely and helpful, especially Heather and Chantelle who worked with me until the sale was completed.

Samantha · 28 October 2025

★★★★★ 5/5

Google

Caitlyn was very helpful, informative and professional.

Craig · 16 February 2026

★★★★★ 5/5

Google

Mysti was absolutely magnificent. A very nice young lady, with a wonderful sense of humour and a really good estate agent and I look forward to some more property viewings with her. Please both pass on my thanks and give her the credit she deserves. Greg Weston

Gregory · 14 April 2024