Every review we hold for the Warndon Villages office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleOur experience as sellers echoed a lot of the issues highlighted in the recent BBC Panorama documentary and not putting the interests of their customers first.
Our experience with Connells/this branch was frustrating from start to finish. Extremely poor communication and constantly chasing for updates. It felt like there wasn’t any real effort to sell our home - despite being in a highly desirable area, we went 11 weeks without a single viewing!
We were effectively "sold a dream" at the beginning (as we were initially interested in another Connells property) with impressive talk and promises that our home would “fly off the market”. It soon became clear that the initial enthusiasm was a sales tactic rather than a genuine commitment to selling our property.
When we made the decision to come off the market, rather than respect our wishes, we were met with an ignorant response to remind us of our 28-day notice period (that we were already aware of) - “I can assure you that we will still be doing all that we can to achieve a sale within that.” We were appalled by this, yet at the same time it was laughable given the lack of action to date. Our emails/phone calls were then ignored and they continued to organise viewings without consulting us first. Clearly, our needs as customers came second to their agenda.
We also want to warn others about the 26-week contract. Most estate agents offer far more flexible terms (typically 4 weeks or rolling contracts), so this should raise immediate red flags. The lengthy tie-in feels more like a trap than a service agreement!
If you're thinking of selling your home, we strongly advise looking elsewhere.
**UPDATE IN RESPONSE TO CONNELLS’ REPLY**
To claim that you ‘secured an offer that was initially declined and later reconsidered’ is simply not true. For starters, there was nothing ‘secure’ about the offer. You came to us with an offer that we declined as it was well below asking. However, we made a counter-offer straight away - we did not ‘later reconsider’. There was a bit of momentum at first but the buyer ghosted us soon after, so it was clear they weren’t really interested after all.
Sophie · 28 July 2025
Agent replied · 27 December 2025
Thank you for taking the time to share your feedback. We’re genuinely sorry to hear that your experience did not meet your expectations, and we understand how frustrating the sales process can feel, especially when outcomes don’t align with initial hopes. We would like to reassure you that we take our commitment to clients seriously and always strive to act in their best interests. While we appreciate your concerns, we are confident that our team followed all procedures professionally and worked diligently to market your property in line with the current market conditions. Regarding the 26-week contract and notice period, these terms are clearly outlined at the beginning of the agreement and are standard for many estate agencies offering a full-service marketing strategy. However, we always try to communicate these details transparently so there are no surprises later in the process, this is in line with the obligations set out by The Property Ombudsman, so it would be remiss of us not to remind you of this. We did secure an offer during your time with us, which was initially declined. When you later reconsidered, we made several attempts to re-engage with the interested party, but unfortunately, they could not be reached despite our best efforts. We kept you informed throughout. Regarding the 28-day notice period, this was clearly set out in the agreement signed at the start of your instruction. While we understand this may have been disappointing, we were simply honouring the terms of the contract, and our team continued to market your property right to the end, as we are committed to doing for all of our clients. We’re sorry to hear that you felt let down, as we genuinely aimed to support you through each step of the process. That said, we appreciate your feedback and will continue to look at ways to improve both communication and customer experience moving forward.
★★★★★ 5/5
GoogleI have just sold my house with Connells, we were lucky that it only took one viewing. However, I was so impressed with the professionalism demonstrated by Connells, communication was brilliant and they have streamlined the whole processed with brilliant staff and who appear to know exactly what they are doing. I would struggle to find fault and if I needed
To resell I wouldn’t go with anyone else give the perfect experience I had. I am really really happy thank you to everyone especially Lucy Holland who went above and beyond for us and got the process started quickly and progressed quickly!
Miranda · 25 July 2025
Agent replied · 23 September 2025
Hello Miranda,
Thank you so much for your wonderful 5* review! I'm thrilled to hear that you had such a positive experience with Connells and that our team, especially Lucy Holland, was able to assist you so effectively. We truly appreciate your kind words and look forward to helping you again in the future.
Best regards,
Lucy, Customer Relations Team
★★★★★ 5/5
GoogleWe had an exceptional experience working with Tom Wallace and Olivia at Connells. From the very beginning, they were incredibly knowledgeable, professional, and approachable. Olivia has a great customer service skills and answers my email promptly.
Tom took the time to explain every step of the mortgage process clearly and answers questions with patience and clarity.
What really stood out was his dedication, he went above and beyond to secure the best deal for us and made sure everything stayed on track right up to completion. Thanks to Tom’s expertise and support, we managed to purchase the house in 3 months! (could have been less if not for some challenges). Tom is really a client advocate and will highly recommend him to anyone wanting to secure a mortgage.
Glaiza · 25 July 2025
Agent replied · 23 September 2025
Thank you for your thoughtful 5* review and recommendation! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleWe had the pleasure of dealing with Alfie viewing a number of properties. Alfie was reliable quick with responses and as first time buyers made our experience looking for a first home comfortable and easy throughout
Billy · 10 April 2026
Agent replied · 17 April 2026
Thank you for your kind review! It was a pleasure to assist you in finding your first home. Our team strives to provide a comfortable and easy experience for all first-time buyers. We are so glad that you found Alfie to be reliable and quick in responding. Best wishes, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleLucy and the team at Connells took the stress away from selling my family’s property. As I don’t live locally I imagined that the process was going to very stressful but Lucy and the team handled the situation superbly. They dealt with all the viewings, kept me informed before, during and after every step. I would highly recommend.
Mark · 25 July 2025
Agent replied · 23 September 2025
Thank you for your kind words! We are so glad to have made the selling process stress-free for you. Our team at Connells works tirelessly to ensure excellent service and we're happy to have exceeded your expectations. Thank you for recommending us!
Kind regards, Lucy Mawer, Customer Feedback and Support Team
★★★★★ 5/5
GoogleI would like to Thank Neha who took all the stress off me regards to my re-mortgage. She kept me updated and the whole process was complete within a couple of weeks. Would recommend to any home buyers.
Bal · 25 July 2025
Agent replied · 23 September 2025
Thank you for your brilliant 5* review and thank you for your recommendation. Best wishes, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleFrom the moment we met Alfie at our first viewing of a property he was very reassuring with the processes on a potential purchase and very friendly and understanding of what we wanted etc. Following this we have had great support from Olivia, who has made everything so much easier and understandable for us as first time buyers!
Ethan · 3 April 2026
Agent replied · 17 April 2026
Thank you so much for your kind review! We're thrilled to hear that Alfie and Olivia were able to assist you with your first-time home buying process. It's our goal to make it as seamless and stress-free as possible for our clients. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
Google5 star service from this estate agents! Lucy and James were on top of my house purchase from start to finish without me needing to do any chasing which I know is rare when buying, and if I did ever call the office, they were always very helpful and would deal with my query very quickly. Tom the Mortgage Advisor was also really helpful and professional and knows his stuff. If you're looking for an all in one where you can get mortgage/purchase/sale/solicitors all sorted together with great service, I would highly recommend Connells Warndon!
Rachel · 14 June 2020
Agent replied · 13 June 2024
Hello Rachel, thank you so much for taking the time to provide the Connells Warndon team with a 5-star review.
We are so happy to hear Lucy, James and Tom are were all on hand to help you. If you ever require anything else from our team, we will be more than happy to help.
★★★★★ 3/5
GoogleBeware of first impressions. We were very impressed by the manager who visited to value the property. We agreed that there would be a planned open day to market the property and create interest. Something that was important to us. The very next day these agents were showing people round.
We had two failed sales before finally agreeing to sell to the buyer who they said were “ready to go and could complete early December” but in reality could not and our Lawyer said hadn’t even got their mortgage in place.
On the plus side they are very approachable and always answer the phone.
Unfortunately they also recommended Premier Property Laywers who were a complete shambles, were extremely hard to speak to, didn’t represent our interests at all when agreeing dates with the buyers lawyer, didn’t verify identification until the day of exchange and would not have exchanged on that day if I hadn’t threatened to pull out.
Sue · 15 June 2019
Agent replied · 13 June 2024
Hello, we are very concerned that you were not overly impressed with the service provided by our Warndon Villages team.
We always aim to provide the best customer service possible and if we have not done so then please get in touch on
socialmedia@connells.co.uk and we will be more than happy to help you.
★★★★★ 5/5
GoogleHighly recommend arranging your mortgage through Jade Wichmann! She’s very knowledgeable, checks in regularly and keeps on top off the best rates. Thanks for making the process so painless Jade!
Becs · 17 March 2026
Agent replied · 17 April 2026
Thank you for the amazing review! We're thrilled to hear that Jade provided an exceptional experience and helped make the mortgage process painless. We pride ourselves on our knowledgeable team and staying on top of the best rates. Kind regards, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleConnells have sold a number of houses for us over the last 2 years and we have felt really supported by Lucy and all the staff throughout the whole process. They are very professional, keep you up to date and work very hard. Thank you all for your effort, much appreciated.
Mark · 25 July 2025
Agent replied · 23 September 2025
Thank you for taking the time to share your positive experience with us! We are thrilled to hear that Lucy and our team provided you with outstanding support and professionalism during the selling process. We truly appreciate your kind words and look forward to continuing to exceed your expectations. Thank you for choosing Connells! 🎉
Kind regards, Lucy Mawer, Customer Feedback and Support Team
★★★★★ 5/5
GoogleVery good so smooth, with the help from the Warndon branch. Can't that them enough, for all they have done.
Thankyou
Philip · 3 April 2026
Agent replied · 17 April 2026
Thank you for your kind words! We are thrilled to hear that our Warndon branch provided such a smooth experience for you. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 1/5
GoogleAwful service, booked a viewing for 4.30, multiple other viewers turned up at the same time, was told it would be just us. Turned up 20 mins late and no knowledge of property. No answer from the office phone, really terrible service. Avoid.
Joe · 25 January 2025
Agent replied · 13 April 2025
Hello Joe,
I'm sorry to hear about your recent experience with us. We strive to provide excellent service, and it's disappointing to learn that we fell short in your case. Please reach out to us at complianceresidential@connells.co.uk so we can address your concerns directly.
Best regards, Lucy, Customer Relations Team
★★★★★ 5/5
GoogleConnells sold a number of properties for us over the last 12 months. Lucy and her colleagues provided a really good service and I would recommend them
Peter · 25 July 2025
Agent replied · 23 September 2025
Hello Peter,
Thank you so much for your wonderful 5* review! We're thrilled to hear that you were pleased with the service provided by Lucy and the team at Connells. Your recommendation means a lot to us.
Best regards,
Lucy, Customer Relations Team
★★★★★ 5/5
GoogleSold my house with Warndon Villages recently.
Great team, knowledgeable and communicated with myself throughout.
Thank you
Chris · 28 October 2025
Agent replied · 27 December 2025
Thank you so much for choosing Warndon Villages to sell your house! We're thrilled to hear that you had a positive experience with our team and that we were able to keep you informed throughout the process. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 2/5
GoogleI try to keep an eye out for properties that are empty and vulnerable close to my house but sadly am instead treated like I'm being nosy. Shame as I used to work st Connells. Also so many rented properties are not being maintained and are dragging areas down.
Moira · 18 May 2024
Agent replied · 13 June 2024
Hello Moira Groves, I am sorry you feel this way please email me at complianceresidential@connells.co.uk if you wish to discuss this further. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleLucy Holland has successfully sold several properties for us, some easy but some difficult, all very professionally done!
Ron · 25 July 2025
Agent replied · 23 September 2025
Thank you for taking the time to leave us this great 5* review Ron. Kind regards, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleGreat experience with Connells! Very professional and really good communication. Would highly recommend!
Alex · 24 July 2025
Agent replied · 11 August 2025
Thank you for taking the time to leave us this great 5* review and recommendation. Kind regards, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleI had the pleasure of having my mortgage arranged through Connells, it was a tricky one to arrange due to me having one years of accounts but Thomas Wallace was a fantastic Broker and highly recommended.
He dealt with all the ins and outs, and went way above expectations. Very happy with him and Connells.
Ben · 15 June 2019
★★★★★ 5/5
GoogleWe are currently buying a house through Connells warndon villages and I have been absolutely overwhelmed by the professionalism and dedication to get the job done from Courtenay ! She’s been nothing but helpful the whole way through, she rings me with regular updates and helps me with anything I need, nothing is to much trouble! When we move in the future I will 100% be contacting Courtenay!
Sophie · 14 April 2023
★★★★★ 1/5
GoogleVery dissappointing service, not sure how they're selling anything. I called 3 times, once every for 3 weeks to arrange a viewing and no one's ever got back to me. Over 2 months later the same property is still on the market. Good luck selling it.
Emilija · 14 June 2020
Agent replied · 13 June 2024
Hello, thank you for taking the time to provide our team with feedback. We are concerned about this branch review and we would like to get further information so we can look into this. If you would like to get in touch with us on socialmedia@connells.co.uk then we will be more than happy to help you.
★★★★★ 5/5
GoogleWe recently listed our home in Warndon through Connells and the level of service received has prompted me to leave this review. Buying and selling a home is stressful at the best of times and we are so grateful to the team at Connells, Warndon for their utmost professionalism, honesty, transparency and very good advice even when it put our interests before theirs. They delivered exactly the service Nick promised on his first visit and were very generous with advice, keeping us fully informed. Having worked with numerous other agencies in the area before, I highly recommend Connells.
Dawn · 15 June 2018
★★★★★ 2/5
GoogleDid not respond to requests for viewing
Martin · 13 April 2024
Agent replied · 13 June 2024
Thank you for making us aware of your experience, please do contact us via complianceresidential@connells.co.uk should you wish to discuss further. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleWe have recently had our mortgage arranged through Connells at Warndon, where we were very fortunate in having the services of Tom Wallace, their mortgage adviser. Though our situation was unusual he searched out an excellent mortgage deal. It took some time to arrange because of its special circumstances but throughout the process Tom’s professionalism, knowledge and tenacity proved invaluable. We cannot recommend him high enough.
David · 14 June 2020
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
