Winkworth Putney reviews in Wandsworth

★★★★★ 1/5

Trustpilot

Poor experience

This review has taken me a while to write because the experience we had with both Winkworths and the landlords was incredibly disappointing. As tenants, we genuinely felt we were treated very poorly. We initially found a lovely property advertised through Winkworths and enquired about whether pets were allowed. Linda called almost immediately and arranged a viewing, which was great. After viewing, we felt the asking rent was too high given what was included. There was no outside storage and, unusually for a rental property, no cooker installed. When Linda called for feedback a few days later, we explained our concerns and said we didn't feel it was right for us at that price. The following day, Linda called to say the landlords really liked us and our dog and wanted to meet again to discuss our concerns and see if they could meet us somewhere in the middle. We met the landlady and discussed the rent and what was included. She was upfront that they had previously tried to sell the property and therefore were initially only looking to rent it for around a year. This was a concern as we had been completely honest that we were looking for somewhere long term and didn't want to invest money into a property only to potentially have to leave after a year. After several emails, the landlady told us, “We really want you as tenants, we like you and can see you living in the area and going to the pub for a drink together.” We therefore felt reassured and agreed to rent the property. We agreed that a shed would be installed and a range cooker provided. My partner works in the retail trade and could get the landlady a good deal on the cooker. We also agreed to initially rent for two years and then discuss the future. Everyone seemed happy with this the landlady finished our discussion by saying "I bet your landlord is gutted your leaving" We met again to discuss moving dates and measure up for made-to-measure blinds, which we were prepared to purchase ourselves. At this point, we genuinely believed everything was agreed. Fortunately, we had not yet given notice to our existing landlord. Around a week later, Linda called to say the owner had received a viewing from a potential buyer, agreed a sale and the property was no longer available to us. Had this happened a few days later, we would already have given notice and potentially been left without a home. What made matters worse was that the landlady then stopped responding to our emails, texts and calls. We simply wanted to understand what had happened and whether she wanted the made-to-measure blinds we had ordered specifically for the property. Winkworths also seemed to step away from the situation and left us to communicate directly with the landlady. We were particularly concerned to discover that the same property had been advertised for sale with Winkworths since June, while it was simultaneously being offered to us as a rental. This was never disclosed to us during the process, despite us being encouraged to commit financially to the move. After several unanswered messages and having sought legal advice, we eventually received a voicemail from the landlady's partner saying: “Stop messaging my partner, she has done nothing wrong and she is stressed. If you don't stop I will find you, so this ends now.” We found this extremely threatening, particularly as we had simply been trying to get a response regarding the blinds. Thankfully, we were able to cancel the wardrobes without losing money. The landlady eventually agreed to take the blinds and reimbursed us for them, which we appreciated. I appreciate that circumstances can change and that a landlord is entitled to sell their property. What I find difficult to accept is the way this was handled, particularly after we had been actively encouraged to commit to the property and spend money preparing for the move. Based on our experience, I would not recommend Winkworths. What started as a very positive experience ended with poor communication, considerable stress and a complete loss of confidence in the process.

James · 27 August 2026

★★★★★ 5/5

Trustpilot

Professional, responsive, and easy to deal with from start to finish

I recently worked with John and Guy at Winkworth and had a very positive experience throughout the process. Both were professional, responsive, and easy to deal with from start to finish. Their communication was excellent, and they provided clear guidance at every stage. I would happily recommend Winkworth, and particularly John and Guy, to anyone looking for a knowledgeable and reliable estate agent.

Benjamin · 4 June 2026

★★★★★ 5/5

Trustpilot

Excellent communication and progression service instrumental in ensuring we secured our forever home

From viewing our first house, to finding our forever home, John knew exactly what we were looking for. He did a great job communicating with us and the vendors and we always knew where we stood throughout the process. The team at Winkworth work as one, as demonstrated by Guy who was the one who communicated our offer to the vendors in John’s absence. During the conveyancing process, the team excelled at liaising with all parties in the chain and Guy was instrumental in ensuring successful completion before Christmas. We would not hesitate to use Winkworth in the future, their service stood out compared to other estate agents we have dealt with.

Pritesh · 23 December 2025

★★★★★ 5/5

Trustpilot

Aaron and his team at Winkworths Kensal…

Aaron and his team at Winkworths Kensal Rise came highly recommended so I initially approached him just to compare the rental market just for peace of mind as I was on the cusp of renewing my existing arrangement. I quickly realised I had not been enjoying his level of professionalism and was comparing "apples to pears" and quickly had a change of heart!

Helen · 29 April 2026

★★★★★ 5/5

Google

I had the good fortune, for the second time, of having Ben Goddard and his team in the lettings depart get me new tenants for my flat in Putney. They have all done an exemplary job, from beginning to end. They have gone above and beyond what one might expect, and all done over the Christmas. Thank you all VERY much, and I wish you all continued success in 2026.

JAMES · 16 January 2026

★★★★★ 5/5

Google

Brilliant. Russell , Flora and team provided us with a superb service when we sold our Putney apartment in 2025. They provided a realistic initial valuation based on their long experience of the local property market and current market conditions and acted as a critical intermediary with the buyer. This intermediary role is essential as the conveyancing process is complex and can drive a wedge between seller and buyer. So Winkworths are very highly recommended by us.

Will · 21 October 2025

★★★★★ 5/5

Trustpilot

John and Guy were really so helpful

John and Guy were really so helpful to me as a first time buyer, organising multiple viewings for me at the flat, helping me to measure walls, answering all my many emails, chasing for updates from solicitors, and being so helpful when the solicitors went radio silent on the days leading up to exchange. Really reduced stress levels knowing that I could give them a call/email to chase things from their side.

Grace · 21 July 2026

★★★★★ 1/5

Trustpilot

Not great at check out

Crap for some tenants. We’ve had nothing but drama after attempting to break the lease. First problem was a round and round conversation to explain we were all leaving. They accepted with two months, which is the new standard, fine! Everyone was happy. Sort of.. We were told by the caller: ‘well you can’t apply/offer on new houses, you’ll get rejected, ’ - our response was okay, we won’t do that, we’ll remove our offer on another rental we viewed with them. Theirs? ‘You’ll get rejected if you apply… and so on and so forth. We withdrew the offer… the first time. However round and round and round we went. Yes we will remove the offer. But you can’t make more you’ll get rejected. Okay we will remove the offer yadda yadda. We did put in an offer, with a different agency, and we did indeed pass, with a 2 month overlap. Then it was the prechecks! Easy, you’d think! Straightforward enough, but had one director guy come, with a little lady? I have no idea who she was, she just shouted there was a cat… and he complained about how we needed to clean the oven hood. We cleaned the unit, and replaced the filter. They ordered an entire new unit. Landlords beware - that fee wasn’t necessary! New one didn’t pass the tissue test, either. Then they tried to attend on my (one of 4 tenants’) moving day. They didn’t know, they had ‘thought we had all moved out’. Pretty sure they still need permission to enter? They had ‘tried to call all of us so many times and sent multiple emails.’ To be fair, they did send one email, the day before, which no one responded to/gave permission to. And no one had missed calls. So the sales guy had a great idea! Show the house - with a mattress blocking the living room all the way to the garden. Clothes, black sacks, bits of dismantled furniture everywhere! While someone else was in the shower. We had the offered they wait 30 mins, but that was declined. Interesting way to sell/let a house After that, wasn’t really involved. They fixed some things, replaced some bits. Their installers for the dishwasher and hood left a state, again. We’d all moved out within a month, about 1 month before the official handover day. Then came the complaint we’d ordered a cleaner a couple days before the official handover keys day. No one lived there, we chose that day just in case the cleaner had to come back, and we wanted to check and take videos.. Then, about 4 days after returning keys, they lost the keys! Big A4 grey envelope, with front back and misc keys in their own pouches. Called us. No idea how we were supposed to help? How can we help?? Called back not long after - turns out someone had been in the property, after checkout, but before the check out report was done. That’s where the keys were! They maybe let people view the property after the check out, but before checkout report was completed - hard to tell because that’s what we were told on the phone… however they won’t confirm that over email. But that’s where their ‘lost keys’ were - any tenant, with any sort of history, remember to record the calls if you’re unsure. They called us, 2 weeks after leaving - this time about the cleaner. They recommended us a cleaner. We know we don’t have to pay, but we did to make sure they wouldn’t be upset with the standard, we went direct to avoid extra fees. They have now complained about the cobwebs? Would assume less the cleaners fault, more the agency for not booking the check out report til a week later. This was of course until we mentioned it was one of theirs, and then the attitude became very snarky as we didn’t know which cleaning company the guy who gave us a quote worked for. I’m sorry, I guess..? We sent the invoice. Very much got the impression he thought I was lying. You deal with about 8 different people so never really know who does what, they don’t really talk to each other either. Been waiting almost a week for the checkout report and are now getting deductions because of. They gave us a two hour window to pick up stuff we assumed was okay to leave. Is it trespass if we had attended the property anyways, we didn’t have direct permission from the landlord? Not 100% sure but sounds off and not something I’d like to find out. They said the tenant was moving in tomorrow. That’s cool, not my problem. We told them to just stick it on the tenancy deposit thing, any deductions, and we could dispute if necessary. They told us we couldn’t dispute. I said I’d rather do it through that. They didn’t want us to do that. I have no idea what to do. It got aggro, I’m just tired of receiving calls about things like this that I don’t have to deal with, I’m not your tenant, raise it with the scheme. To streamline the process, and avoid these guys, we’ve now had to claim directly from the deposit scheme. This way, we THINK, will keep it professional and above board. No more calls, no more shouting matches, no more drama

Kaye · 3 September 2026

★★★★★ 5/5

Trustpilot

Excellent service

Guy and John were both incredibly helpful throughout our sale and purchase process. They kept us updated and informed, made themselves available when we needed to speak and worked incredibly hard under tight timescales to get our sale and purchase over the line. They were honest and transparent with us throughout and we are very grateful for all their hard work.

G · 28 August 2026

★★★★★ 5/5

Google

As a first-time buyer, I was naturally quite nervous about the whole process, but my experience with Winkworth Estate Agents was absolutely fantastic. Bell Groves was exceptional from start to finish, professional, approachable, and incredibly supportive throughout. What really made a difference was how speedy and super efficient everything was handled. Bell guided me through each step with clear communication and prompt updates, making the entire journey feel far less overwhelming than I had expected. I always felt reassured and well-informed, and nothing was ever too much trouble. Bell went above and beyond to ensure everything progressed smoothly and on time. I couldn’t have asked for a better experience as a first-time buyer and would highly recommend Winkworth, especially Bell Groves, to anyone looking to purchase a property. Truly a five-star service!

Laci · 16 April 2026

★★★★★ 5/5

Trustpilot

A huge thanks to Toby and his team for…

A huge thanks to Toby and his team for the sale of my flat in Brighton, it was extremely stressful but Toby was always reassuring honest and very professional at all times. I bought my flat through Winkworth in 2022 and I did not hesitate in using Toby once again for the sale. Again thank you.

Kate · 4 February 2026

★★★★★ 5/5

Trustpilot

Thanks Dan!

Dan Hosseini was so helpful in our flat buying process in Stoke Newington. We called and emailed with so many questions over the many months and he was always so happy to help and super thorough. Thank you so much Dan!

Aleah · 4 March 2026

★★★★★ 5/5

Google

I can’t thank Ben, Elle, Russell, and the team enough for the amazing job they did. They were always responsive, friendly, and incredibly helpful throughout the entire rental process. I truly couldn’t have asked for better service and would highly recommend.

Holly · 16 February 2026

★★★★★ 5/5

Trustpilot

I am a landlord in the Willesden Green…

I am a landlord in the Willesden Green area many years and would like to give a positive review of the superb service I receive from the Winkworth. The team in the Kensal Rise and Queens Park office are always extremely supportive and always on hand to provide guidance especially with the current changes in the private rental sector. This service extends to dealing with any maintenance issues, prompt statement sending and tenant changeover, so basically the whole package for a landlord. I would also like to give a name mention of my main contacts at the office, Aaron, Fabian, Stanislava, Michael and Yanick who are always so pleasant and accommodating to do business with.

Mark · 22 March 2026

★★★★★ 1/5

Trustpilot

Avoid this agency if you value your…

Avoid this agency if you value your deposit. The end-of-tenancy process was is a nightmare. They submitted a fraudulent invoice as evidence in a TDS deposit dispute. I contacted the company named on the invoice directly and they confirmed in writing they had never attended the property and the invoice number belonged to a completely different property for a job dated 7 months ago. I reported them for fraud.

Bettina · 24 May 2026

★★★★★ 1/5

Trustpilot

A masterclass in poor comms

If you enjoy chasing your management team, repeating yourself, and talking to an AI in the guise of a team member- you're in luck- Winkworth is the estate agent for you! What should have been a straightforward bog-standard rental turned into an ongoing saga of piss poor communication, missed details and an impressive ability to make every issue somehow become my problem to chase up on for updates. Which begs the question, is their inbox a black hole or they just don't care? I’ve dealt with estate agents before. I'd say I'm pretty familiar with the usual level of nonsense. But I must congratulate Winkworth who have managed to take it to another level. Would I use them again? Absolutely not. Would I recommend them? Also absolutely not.

Coni · 6 October 2026

★★★★★ 5/5

Trustpilot

Fabian is great!

Fabian was exceptionally, responsive, proactive and kind, which was all required to get me moved in to my new flat. Thank you

R · 7 May 2026

★★★★★ 5/5

Trustpilot

Highly recommend Aaron and the Winkworth team

I'm so glad I trusted Aaron and the Winkworth team to find a tenant for my home. Aaron knows the Queen's Park and Kensal Rise area inside out, and is extremely knowledgeable about tenancy regulations and contracts. He was responsive and proactive throughout, and often picked up the phone rather than relying on text, which made a stressful process feel calm and manageable. The wider team, Michael, Stanislava, Ayallah and Fabian, have been equally professional and quick to respond. A breath of fresh air compared with other estate agencies I've used. Highly recommended!

Mrs · 30 September 2026

★★★★★ 5/5

Trustpilot

Winkworth and Arrun…thank you

Winkworth were really helpful during my property search. Arrun Padda was especially responsive to support the search over a number of weeks across a wide area. Arrun was flexible with time, showed high quality property listings to me, and was prompt to help communication with landlords. This stood out to me all while he maintained a relatable yet professional manner and I really appreciated his work. If I’m searching for properties again I’d be reassured to have Arrun’s help at Winkworth.

Che · 8 September 2025

★★★★★ 5/5

Google

I recently purchased a property in Putney with the help of Flora and the team, and had a really great experience, I highly recommend them as an agency. They were always so responsive, detailed, helpful, and thoughtful. They even got me a …

Amy · 17 October 2025

★★★★★ 5/5

Google

We had the pleasure of appointing Winkworth Putney team after having a great experience with them as tenants. Ben and team are super professional, attentive and knowledgeable. We couldn’t be happier and highly recommend them.

R · 16 December 2025

★★★★★ 1/5

Trustpilot

NO ELECTRICITY FOR 3 DAYS

I am extremely disappointed with my experience renting through Winkworth. When I moved into my new flat, the agent failed to provide me with the gas card/key. I moved here from the US so I did not know that was something that I needed. As a result, my electricity was cut off for almost three days during my very first weekend in the property. I had no light, no heating, and no hot water for close to 72 hours.

Rainice · 12 December 2025

★★★★★ 5/5

Google

We were travelling from up north to view a property in Putney and unfortunately hit extreme traffic - twice. Ben Goddard was incredibly generous, rearranging our viewing both times (the second after business hours), when it would have been …

Ben · 17 August 2025

★★★★★ 5/5

Google

This is the fourth property I’ve bought in my life and can say that Winkworth Putney were the best agents I’ve worked with. Bell the individual agent I worked with was helpful and very good with communicating with me and the vendors on a …

Robert · 17 June 2025