Every review we hold for the Wandsworth office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotAwful company. Severe lack of professionalism and etiquette.
Awful company with a severe lack of professionalism and etiquette. We purchased a property through this agent, and their rudeness, constant threats, unprofessional emails, false accusations, and overall treatment of buyers are terrible. When raised with their area director, our email was ignored. In addition, their description of the property was inaccurate and they refused to hand over the keys on the day of completion, forcing us to go to the property and speak to the previous owners directly. I would never use or recommend this company. They turned what should have been an exciting period into a more stressful, anger-inducing experience. To add, they even contacted our estate agent and criticised us, the buyer, referring to us as liars. I have reported their actions to the Property Ombudsman.
Tom · 12 August 2026
Agent replied · 22 September 2026
Dear Tom,
We value your feedback and sincerely appreciate you taking the time to share your experience with us. Our goal is to provide exceptional service, and we take any concerns from our customers very seriously. We apologise for falling short of your expectations on this occasion and truly appreciate you bringing this to our attention.
Best regards, Customer Care Team
★★★★★ 5/5
TrustpilotVery impressed and highly recommend.
We sold our house via the Egham team last year. Mark, who is the Regional Manager, and Harry who was our Sales agent were both excellent, very professional. We had three valuations and Stirling gave us the highest of the three. Normally the advice is to not just go with the highest price, but Mark, Harry and Ben who came to see the house, all genuinely had such enthusiasm and confidence in finding us a buyer, we took the leap. They did not disappoint and we sold for just 5k under our asking price, far more than we expected. Harry kept in regular contact and always called me back if he was out of the office. If you are selling in the Egham area I would highly recommend Stirling Ackroyd over the other prominent agent in the area who did not even bother to to call us back after their much lower valuation.
Smilerswife · 22 March 2026
★★★★★ 1/5
TrustpilotNever again
There were a few shining stars. On the whole - awful. So many problems -I was meant to thankful for. them doing their job. I'll never do business with them again.
ALCOHOL · 2 July 2026
Agent replied · 22 September 2026
Dear Alcohol Reconsidered Ltd,
We value your feedback and sincerely appreciate you taking the time to share your experience with us. Our goal is to provide exceptional service, and we take any concerns from our customers very seriously. We apologise for falling short of your expectations on this occasion and truly appreciate you bringing this to our attention.
Best regards, Customer Care Team
★★★★★ 5/5
TrustpilotLetting agents
We’ve had Stirling Ackroyd as our letting agent twice and they never disappoint. They are very reachable and easy to work with. Briana is the best property! She replies promptly to our emails and always has answers with our questions. All that we need fixing in our flat, she sorts it out immediately. We are very happy to have worked with her from beginning till the end of our tenancy!
Arrianne · 29 April 2026
★★★★★ 1/5
TrustpilotHolding Deposit without reason
We were in a non-deposit scheme, and opted for leaving it. The company accepted our deposit, but at the end of the contract, they retained the money equivalent to as if we were to keep paying it. They recognize that it was a mistake, but after 3 months, there is no payment still. Every time we go there they say that they will solve it, but never happens.
Guilherme · 15 August 2026
Agent replied · 22 September 2026
Dear Guilherme Félix,
We truly appreciate your feedback and thank you for sharing your experience with us. Providing excellent service is our top priority, and we take customer concerns very seriously. We apologise for not meeting your expectations on this occasion. If you’d like to reach out to us at customercare@lrg.co.uk we would be happy to look into this for you.
Best regards, Customer Care Team
★★★★★ 1/5
TrustpilotI would say this is the worst agency in…
I would say this is the worst agency in my whole life with whom I have to deal. We rented an apartment 5months ago. The condition in which apartment was given to me was inhabitable. There was mould dampness all over the apartment. Inventory was not even provided as promised. There agent lied to us on so many levels, and when we raised complaints they were ignored as it was verbal discussion.
Arshiya · 11 March 2026
★★★★★ 5/5
TrustpilotOur experience with this Surveying…
Our experience with this Surveying Company was excellent. Not only did they do the survey quickly, but the report was emailed to us within 2 days. The Surveyor (Jeff) did a very thorough survey and we couldn't have been happier. Thank you very much - we would recommend you to anyone wanting a survey.
Clive · 17 June 2026
★★★★★ 5/5
TrustpilotA good job well done…
Anthony Wilkinson-Denny and his team have been absolutely brilliant handling the sale of my flat. The communication from start to finish was clear and timely. It was a difficult and stressful time due to unavoidable circumstances but Anthony saw us safely through to completion. Thank you.
Lesley · 8 August 2026
★★★★★ 5/5
Trustpilot5 star
I have my property let through Stirling Ackroyd. I have been with the company a number of years. The past few years Sarah Jones has been my property manager and she has been outstanding. She always phones me to explain any issues and then keeps me updated until any issues are resolved. She had to deal with quite a big issue over a year ago and had to deal with the tenants on a daily basis for some time. She did so professionally and kept me updated every step of the way offering advice. I would recommend her to anyone looking for a 5 star property manager!
Angie · 23 October 2025
★★★★★ 5/5
TrustpilotAlex was amazing
Alex was amazing. Gave me tremendous insights and guidance regarding the properties. He showed me the property and personally assisted me throughout the process. That had been really helpful. He was also very approachable and friendly. Great work!
Yugam · 5 September 2026
★★★★★ 5/5
TrustpilotI had a very pleasant experience with Stirling Ackroyd
I had a very pleasant experience with this agency, they were attentive from the beginning and were very communicative, even in my abrupt departure due to unforeseen circumstances they were very helpful in handling the process to ease my transition. Alaa was very responsive and had a very helpful attitude that made it very easy during my stay.
Salma · 2 April 2026
★★★★★ 5/5
TrustpilotWe have lived in a flat managed by…
We have lived in a flat managed by Stirling Ackroyd for a year and a half. Our property manager David Umney has been great. Luckily we have not had to contact him often, but whenever we have had an issue David and team have been super helpful and professional.
Tim · 21 May 2026
★★★★★ 5/5
TrustpilotThe Stirling Ackroyd team in Bermondsey…
The Stirling Ackroyd team in Bermondsey have been great people to work with, especially Daniela, Onal, and Max during the viewing and checkout processes. We stayed almost two years in our flat and the team have been very effective points of contact with the landlord.
Franklin · 5 May 2026
★★★★★ 5/5
TrustpilotHighly competent firm
I have used the firm twice in the past 3 months to survey a potential house move. Vicky Newby was the Surveyor. She was so thorough, supportive and knowledgeable. A really lovely communicator, explaining the issues without using jargon. She allayed my anxieties regarding the whole house move. So appreciated, thanks Vicky.
Sandra · 24 February 2026
★★★★★ 5/5
TrustpilotBriana is a 5 star Property Manager
Overall, my experience with Sterling Ackroyd was positive. A particular thank you to our property manager, Briana Trejos Mantinan. Briana was wonderful to deal with, prompt to queries, great at keeping us informed and very polite and kind. She’s an asset to the Sterling Ackroyd team!
Kate · 30 March 2026
★★★★★ 5/5
TrustpilotA Truly Supportive and Professional Estate Agent
We’d like to say a huge thank you to Anthony at Stirling Ackroyd for all his help in selling our house. From start to finish, we genuinely felt he was on our side and guiding us through the process with care and integrity.
IreDan · 11 February 2026
★★★★★ 1/5
TrustpilotIncompetent agents and service
I purchased a property with the tenants after one week the letting department only knew this was not managed by them because I was chasing the deposit and back rent, both me and the tenant have been chasing this for weeks, if you try calling the phone it is never picked up or calls returned absolutely useless we are now approaching one month into the purchase and still not sorted this issue has also been highlighted to customer services and still not resolved, SA are withholding other peoples money and have no urgency on releasing 4 weeks on a very disappointing service.
Customer · 27 April 2026
★★★★★ 4/5
TrustpilotSarah Jones has been extremely helpful
Sarah Jones has been extremely helpful, professional and pleasant to deal with.
Ibrahim · 2 September 2026
★★★★★ 1/5
TrustpilotConcern regarding privacy and professionalism
Terrible agents with absolutely no respect for privacy. I have never used their services, yet their staff contacted me on WhatsApp saying they wanted to arrange a viewing of a property I stayed once. I am neither the landlord nor the tenant, so I have no idea how they obtained my number or why they thought it was appropriate to contact me.
Kurapika · 20 August 2026
★★★★★ 5/5
TrustpilotReview of property manager
The property manager David Umney was so good and responsive. Everytime we had a problem, David was quick to respond and it was so refreshing to see his quick responsiveness and care.
Sid · 3 April 2026
★★★★★ 1/5
TrustpilotWe rented a property managed by this…
We rented a property managed by this agent, which was in poor condition. Damp in bathroom with no ventilation installed and they expected us to keep windows open during winter to improve ventilation. Mice and RAT droppings found in kitchen and bedrooms. Holes in door leading from utility room to garden which is probably how the rats got in. Poor plumbing. E rated efficiency. And the maintenance manager was rude and abrupt.
Sonia · 2 June 2026
★★★★★ 1/5
TrustpilotI had a deeply disappointing experience…
I had a deeply disappointing experience with this estate agent. From the moment I submitted my offer to purchase a property, I was repeatedly given misleading information. When significant issues were raised by the surveyor, the agency continued to be evasive rather than transparent. Their handling of the entire process felt highly dishonest and left me unable to trust anything they said. I ultimately withdrew from the purchase because of their behaviour, and I would strongly advise others to approach this office with caution.
Adrian · 23 February 2026
★★★★★ 1/5
TrustpilotDo not instruct them to let out your property
Their purportedly fully managed letting services involved no inspections (automatically or after asking for one to be undertaken), resulting in 6 people residing in my flat - as opposed to the 2 people named on the tenancy agreement - who trashed everywhere and stole my belongings. Stirling Ackroyd's lack of advice or proper service meant I could not claim back a fraction of the damage and loss from the deposit. They also failed to serve notice to terminate the tenancy on time. Stirling Ackroyd committed serious failings, causing me an immense amount of misery and loss.
Nat · 21 February 2026
★★★★★ 5/5
TrustpilotFantastic Estate Agents and even better staff - Thanks Sarah!
I do want to say, genuinely, that I've loved living in my property and having Sarah Jones as my property manager with Stirling Ackroyd. It's been a great place and I've been really happy in it. More than that though, I want to thank you for everything over the course of the tenancy. You've been brilliant to deal with throughout and I really do appreciate it, Sarah!
David · 1 June 2026
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
