Stirling Ackroyd Earlsfield reviews

★★★★★ 5/5

Google

I Should like to provide an excellent reference for Maria Sanchez. I registered with over 10 letting agents recently but she was the only one who actively searched for and sent me property details culminating in eventually succeeding in finding me suitable accommodation. When Maria was away from work, I’d like to pay a special mention too for Samantha Aguilar who was also very helpful. Likewise, the director Diana Korvacheva was equally efficient. Overall, between them they made the whole search for accommodation a pleasant process. I can only thank them for their professionalism and help in securing for me accommodation as my present flat had been sold and there was a frustrating and urgent need to move.

Alastair · 15 January 2024

★★★★★ 5/5

Trustpilot

Highly competent firm

I have used the firm twice in the past 3 months to survey a potential house move. Vicky Newby was the Surveyor. She was so thorough, supportive and knowledgeable. A really lovely communicator, explaining the issues without using jargon. She allayed my anxieties regarding the whole house move. So appreciated, thanks Vicky.

Sandra · 24 February 2026

★★★★★ 5/5

Google

Anna was an absolute star throughout our rental search! Her communication was outstanding. She kept us informed every step of the way and went above and beyond to ensure all our questions were answered. The whole process was smooth and stress-free, thanks to her professionalism and attention to detail. Highly recommend Anna!

Charlotte · 4 April 2025

★★★★★ 5/5

Trustpilot

Briana is a 5 star Property Manager

Overall, my experience with Sterling Ackroyd was positive. A particular thank you to our property manager, Briana Trejos Mantinan. Briana was wonderful to deal with, prompt to queries, great at keeping us informed and very polite and kind. She’s an asset to the Sterling Ackroyd team!

Kate · 30 March 2026

★★★★★ 5/5

Google

Well, the only thing i can say is that this was a very challenging journey to find my new property to rent in this current crisis. But luckily i came across Sterling Ackroyd and their lettings assistant Sam Aguilar Caceres. Big thank you to Sam as you were such a great help and an absolutely amazing star. Process was never so easy. Sam was able to help me with all my queries, as well as she was supporting me throughout almost on a daily basis! Thank you Sam!!!!

Vl · 11 November 2023

★★★★★ 5/5

Google

Sam has been a delight to deal with, staying late on a Friday to allow me and my partner to view a home which turned out to be the perfect property. She then forwarded our offer to her manager on her day off helping us secure the property. Not only has she been lovely to speak to, but her communication has been fantastic, constantly keeping us updated. Diana has also been very helpful throughout our search. The lettings team here are brilliant and would highly recommend to landlords and tenants alike. Thank you so much Sam and Diana!

Rhys · 11 November 2023

★★★★★ 1/5

Trustpilot

I consider this agency unprofessional

I consider this agency unprofessional, after having made an offer for a commercial space, we discovered that the space was still available on their site, and when we reported it to them they told us that our offer was in competition with other offers.. Again more serious because I never received an email telling us this. Then they told us that the owner asked the agency for 3 months to rent this space. Which was not communicated to us when we visited the commercial property. And this makes it even more unprofessional... Because if this information is not acquired first by the tenant, this agency probably doesn't know how to do its job.Their lack of pressure lies in not having communicated all these things beforehand. In addition to calling me only to say in threatening tones to remove this review,. Truly an unprofessional agency..

Andrea · 5 November 2023

★★★★★ 5/5

Google

Absolutely brilliant services , Anna is a super star , kept me updated through out from viewing till getting all the process done , Stirling is highly recommended

Qasim · 16 November 2025

★★★★★ 1/5

Trustpilot

Landlords abroad: beware!

18/09/2023: As predicted, following check out the tenants have come back disputing the amounts proposed by the independent check out Clerck and Stirling have just forwarded this for me to handle!I've had my house in Townends, then Stirling Ackroyd's books for rent since 2005, so 18 years of frustration and anger. I have explained on countless occasions that it was NOT a money making business, it is MY house and I needed an agent to look after it and be my eyes and ears. Over the years, I have had lots of problems, I found that living abroad meant that agents don't care, don't represent you and the tenant (being there) was ALWAYS given preference! This was proven to me times and times again! This year however, the tenancy problems went TOO far! Tenants complained about numerous problems. In dealing with it all, I realised that the agents are NOT managing the property, they are just LIAISING between different parties (tenants, contractors, landlord). That is not what I call managing a property. Recently, they sent me a quote of over £1000 for a 1m2 flooring! Any idiot could see that was way too expensive but not them! £380 material + £673.83 labour I wasted time telling them that was outrageous and to get them to send someone else!I complained over their complaint procedure several times on very different things but all relating to the same problem really (lack of management). Each time I'm contacted by some supposed manager of sort, who gives me the sales chat and tells me they have taken my complaint VERY seriously and will allocate a property manager (lucky me!) so that I only have 1 person to deal with! Rubbish!!! Of course, that's not true, I still got tons of different people contacting me on different issues! The last property manager was useless, to the point that Stirling Ackroyd sacked her, I was told, although they had told me she was extremely professional and been with them for a few years!!! Why didn't I change Estate agents? Living abroad makes things complicated and as they say better the devil you know....! This year, the property has been so badly managed that I have had to fly over to sort things out, get rid off the tenants and I have ended the contract with this company! I am surprised to see that they get some good reviews, perhaps the ex-Townends branches (Egham) need to be investigated as the customer service there is poor! Oh, I was told: "Now that we have physically met and moving forward, I will make sure your property is looked after properly...."To which I replied: "there won't be any moving forward..."

Hinda · 18 September 2023

★★★★★ 1/5

Trustpilot

Is this the way you manage the property

Is this the way you manage the propertyAwful check in and checkout experience with the property managed by Sterling Ackroyd 70-80 percent of these issues were resolved 2 weeks after check in. I have handed over the flat in much better condition at checkout and they are not happy and claiming cleaning expenses.And they claim they provide professional cleaning service. such an awful experience There was several issues noted below during checkin.First of all, they won't tell you where the keys are. No appropriate communication. They keep you waiting for hours and hours at door of new property. They don't answer your calls. Oh my god, such a terrible experience1. Bulb replacement - 5-6 Bulbs are not working. 2. Fixing Bathroom sliding door which is not working. 3. Fixing TV door stand - which is not in proper working order4. Fixing Lounge main window - which was broken5. Fixing table stand in bedroom 1 - which was broken inside6. Kitchen Sink tab replacement or fixing as it is damaged7. Kitchen sink water clogging8. Lounge ceiling bulb shelf broken 9. one of the Kitchen shelf inside desk broken 10. Kitchen table wrap was teared near hob Hygiene Issues:1. Commode (Toilet seat) is so dirty and full of limescale which looks very ugly. 2. There are stinky marks on the floor and on most of the table stands & tv stands especially the one which is in the lounge area. 3. There are 3-4 used cigarettes on the floor, I had to remove by myself4. Oven and Bread toaster are in worst condition.5. Hob is not cleaned. 6. Lounge Large windows from inside looks very dirty.7. Wall crack under the sink 8. Old tenants used masks are kept on tv stand9. Old tenants used items were not removed and left them in the house.10. Fridge has evil smell

Phanindra · 31 August 2023

★★★★★ 5/5

Google

Excellent agents, everything goes smoothly with them, all process are clearly explained and their services is five star. Special thank you to Ana for showing the property and Melissa for her efficient support as property manager. You are the best!!

Samuel · 13 April 2026

★★★★★ 5/5

Google

We were lucky enough to be contacted by Anna Unger, and her guidance and support were decisive in making the process smooth and stress-free through the renting process. She took the time to speak with us beforehand, explaining everything clearly and helping us know what to expect before viewing the property. Her professionalism, kindness, and attentiveness made a big difference, and we truly appreciated having her help throughout. Highly recommended!

Aránzazu · 16 December 2025

★★★★★ 5/5

Google

Dottie has been supporting us with our property for several years, she is communicative and helpful and we feel confident that she is on top of all the issues that need attention. We enjoy working with her.

Elaine · 10 July 2025

★★★★★ 5/5

Google

I had a very good experience with Stirling Ackroyd in Earlsfield! Anna was wonderful in finding us a flat to rent and the whole process was smooth and efficient. She kept us updated throughout and was very pleasant to deal with :) Would definitely recommend!!

Isabella · 2 April 2025

★★★★★ 5/5

Google

Sam was extremely helpful during our search for a new flat. She offered me a visit on the day of my enquiry via Rightmove and was really supportive and encouraging during that first visit. We viewed for a second time which she happily accommodated. Throughout the whole process, Sam's communication has been excellent. She is really friendly and helpful. I will definitely be recommending her to friends and family in the future!

Alice · 15 January 2024

★★★★★ 5/5

Trustpilot

A Truly Supportive and Professional Estate Agent

We’d like to say a huge thank you to Anthony at Stirling Ackroyd for all his help in selling our house. From start to finish, we genuinely felt he was on our side and guiding us through the process with care and integrity.

IreDan · 11 February 2026

★★★★★ 5/5

Google

Sam has been very helpful during our flat hunt as she always kept us informed about viewings opportunities and appointments. She has also been a great support during the application and confirmation process, making sure we had the best chance to get the flat we wanted (which we did) and she always kept us up to date about the status and next steps, in a friendly and professional manner.

Marie · 15 January 2024

★★★★★ 1/5

Trustpilot

Very unprofessional and uncaring people

These guys are a joke, which might be an understatement.We had a 1-year rolling contract with a pay review at the end of the 1st year, in July 2022. In November 2022, they emailed us that there was an unexplainable system glitch and that we should back pay them for four months based on the RPI of July, which was 12.3%. There was no negotiation involved. Just a demand to pay the extra £2,695.20 for 4 months. Since when does pay review mean automatic readjustment??? 🤯🤯After that day, they were harassing us to pay for the extra money almost every day. On the other hand, when we were chasing them to fix a serious health and safety issue on our flat, THEY WERE NOT EVEN ACKNOWLEDGING OUR EMAILS for 6+ weeks. Little to say that the issue was fixed after 10 months pretty much! 😳😳Very unprofessional people in general and would highly avoid having them as property managers

Dimitrios · 15 March 2023

★★★★★ 5/5

Google

I’ve worked with many agents over the years and Nicole and Marco stand out as truly exceptional. As a surveyor and both a commercial and residential landlord I have high standards and they exceeded them at every turn. Not only are they incredibly responsive and professional but they are also warm, friendly and genuinely a pleasure to deal with. Nothing has been too much trouble. They have gone out of their way to help with post development snagging, arranged access without fuss and handled tenant matters smoothly and efficiently. It is rare to find agents this capable and personable and I could not recommend them more highly.

Mandev · 13 July 2025

★★★★★ 1/5

Trustpilot

Incompetent agents and service

I purchased a property with the tenants after one week the letting department only knew this was not managed by them because I was chasing the deposit and back rent, both me and the tenant have been chasing this for weeks, if you try calling the phone it is never picked up or calls returned absolutely useless we are now approaching one month into the purchase and still not sorted this issue has also been highlighted to customer services and still not resolved, SA are withholding other peoples money and have no urgency on releasing 4 weeks on a very disappointing service.

Customer · 27 April 2026

★★★★★ 5/5

Trustpilot

Ms Georgia Ellis Buckle has been very…

Ms Georgia Ellis Buckle has been very professional in our discussion with her regarding the leasing of an apartment. She is prompt with her responses to our text messages, thorough and clear with her explanations. She is also interested in understanding my needs or concerns, and comes across as wanting to help me achieve what I am aiming for.

Josie · 18 June 2024

★★★★★ 4/5

Trustpilot

Sarah Jones has been extremely helpful

Sarah Jones has been extremely helpful, professional and pleasant to deal with.

Ibrahim · 2 September 2026

★★★★★ 1/5

Trustpilot

Concern regarding privacy and professionalism

Terrible agents with absolutely no respect for privacy. I have never used their services, yet their staff contacted me on WhatsApp saying they wanted to arrange a viewing of a property I stayed once. I am neither the landlord nor the tenant, so I have no idea how they obtained my number or why they thought it was appropriate to contact me.

Kurapika · 20 August 2026

★★★★★ 5/5

Google

We were very fortunate to have Anna assisting us. Her support at every stage was invaluable, helping us feel informed and confident throughout the process. She took the time to explain things clearly and made what can be a stressful experience much easier. Anna’s professionalism, kindness, and dedication made a real difference, and we are very grateful for her help. Highly recommended!

Raúl · 16 December 2025