Trusted Agent profile · Wandsworth
★★★★★
341 reviews across 2 platforms
Unit 5 - 3, East fields Avenue, Wandsworth, SW18 1FG
James Pendleton's office in Wandsworth, at Unit 5 - 3, is rated 4.7 out of 5 across 341 reviews on two platforms.
Every review we hold for the Wandsworth office, from every platform, shown as written. First names only.
5/5
TrustpilotHelpful and proactive
Suzan was a great help, organised and proactive. Definitely made the process easier than it often can be.
Dear Helen,Thank you for leaving us such a wonderful review. We are delighted to read that you loved your experience with James Pendleton. Customer experience and satisfaction is our priority, and your review has reaffirmed this. Thank you for your kind words.
1/5
TrustpilotAvoid - Told would be evicted for asserting legal right.
We are currently a tenant in a property that James Pendleton manage, we have reached the end of the fixed term tenancy agreement on a AST.We were told that market rent is not relevant on what the landlord can charge for rent on the property, and that their lettings director is very accurate. So according to James Pendleton our flat should be rented out at £200 more per month than a flat in the same block that was being advertised at.... We asked to go onto a statutory periodic tenancy (one months notice) which is the legal default position, the person dealing with this completely ignored that request. Then told us, we have created a new agreement so you need to sign that one (with two months notice) as that is what the landlady has signed (not that we have agreed to this). The upshot is that we were emailed saying "it is likely that the landlord will issue notice unless you sign". NB: The landlord has categorially denied that the instruction came from them. I was told that all of their 700 tenancy agreements have agreed to have two months notice, so if you don't want to be threatened with eviction for trying to assert your legal rights I would recommend that you try and steer clear of a property managed by them.
Dear Richard,I am sorry to hear of your unhappiness with our renewal process. During a renewal there are several conversations between tenants, landlords and our renewals team, during this time negotiations and discussions are had in order for a result that everyone is happy to proceed with and paperwork is then issued. I understand your renewal has now been completed, however, if you wish to discuss this matter further please contact chris@jphomes.co.uk
5/5
TrustpilotToby and Suzan went above and beyond to…
Toby and Suzan went above and beyond to deliver excellent client service and I have been very pleased with the whole process provided by James Pendleton when letting my property
Thank you for taking the time to let us know how your journey this far has been with James Pendleton. Customer service is so important to us and we are so pleased to hear you have had a positive experience with our team, Toby and Suzan will be thrilled with your feedback. Wishing you all the best for the future.
5/5
TrustpilotSharon has been really helpful guiding…
Sharon has been really helpful guiding me through a changing of tenant process, always being available to answer questions large or small throughout
Dear Ash,Thank you for leaving us a 5* review. We are thrilled to read that you loved your experience with James Pendleton. Sharon will be over the moon with your feedback. Wishing you all the best for the future.
5/5
TrustpilotGreat Team
James Pendleton has been amazing in helping us secure a house to rent, always very responsive to questions and especially thank you to Matt and Suzan!
Dear Emma,Your feedback is very much appreciated, thank you, Matt and Suzan will be thrilled.We know that moving can be stressful at times and here at James Pendleton we take pride in our levels of customer service and area knowledge - when this is appreciated it makes all of our efforts even more worthwhile. We hope you are very happy in your new home and we look forward to working with you in the future.
5/5
TrustpilotWorking with Samuel Philips and the…
Working with Samuel Philips and the team has been exceptional. I would highly recommend Samuel and this company to any local or international person looking for quality properties and professional and respectful service.
Dear Gelvin,Thank you for leaving us a 5* wonderful review. We are thrilled to read that you loved your experience with James Pendleton. Sam will be over the moon with your feedback. Customer experience and satisfaction is our priority, and your review has reaffirmed this. Thank you for your kind words and we look forward to working with you again in the future.
5/5
TrustpilotRental property
We found our rental property through James Pendleton. Suzan and Thomas were very helpful at every turn, would highly recommend them for their professionalism and excellent customer service.
Dear Phoebe,Your feedback is very much appreciated, thank you, Thomas and Suzan will be thrilled.We know that moving can be stressful at times and here at James Pendleton we take pride in our levels of customer service and area knowledge - when this is appreciated it makes all of our efforts even more worthwhile. We hope you are very happy in your new home and we look forward to working with you in the future.
5/5
TrustpilotTenants' Perspective
As a flat of three young professionals, we were consistently impressed with the service provided by James Pendleton during our three-year tenancy. Between us we have rented through numerous estate agents and it is no exaggeration to say that James Pendleton has proven to be far and away the best. Every member of staff that we encountered was responsive, efficient and accommodating. Not only this, but the pragmatic and fair way the property (and tenancy) was managed was first class. We would have no hesitation in recommending James Pendleton to friends, and would happily use its services again ourselves.
Hello,Thank you for taking the time to inform us of the positive experience you have had with the James Pendleton Lettings and Property Management Departments. Customer satisfaction is extremely important to us and we pride ourselves on providing this to our clients. It is great to hear from you and thank you for echoing it in your review. Wishing you happiness for the future.
5/5
Trustpilot5 Stars
Both Brooke and Suzan were really friendly and helpful during the entire move in process
Dear Jack,Thank you for your 5* review of the recent service you received from our James Pendleton team. We are delighted to hear of your positive experience and cannot thank you enough for taking the time to feed this back to us. We wish you all the best for the future.
5/5
TrustpilotLorna was great with our offer and move…
Lorna was great with our offer and move in experience!
Dear Sophie,Thank you for your 5* review of the recent service you received from our James Pendleton Lettings Department. Lorna will be thrilled with your feedback. We are delighted to hear of your positive experience and cannot thank you enough for taking the time to feed this back to us. We wish you all the best in your new home.
5/5
TrustpilotHelpful and Efficient Estate Agent
James Pendleton have been so helpful with our search for a new rental property. Mitch especially was extremely responsive and provided a very personalised service that meant we were able to find somewhere that we loved quickly and stress free. We can't thank him enough for his assistance and would highly recommend him and James Pendleton for the future.
Dear Rose,Your feedback is very much appreciated, thank you, Mitch will be thrilled.We know that moving can be stressful at times and here at James Pendleton we take pride in our levels of customer service and area knowledge - when this is appreciated it makes all of our efforts even more worthwhile. We hope you are very happy in your new home and we look forward to working with you in the future.
5/5
TrustpilotPendletons sold me my house 12 years…
Pendletons sold me my house 12 years ago and James Smith has very successfully managed it's letting ever since.Recently Sharon Chattalis handled the renewing of the letting agreement with very considerable professional ability and patience for which I'm grateful.This sense of professionalism is why I'm more than happy to continue cooperation with Pendleton's.
Dear Mr DS Clarke,Thank you for taking the time to let us know how your journey this far has been with James Pendleton. Customer service is so important to us and we are so pleased to hear you have had a positive experience with our team. Thank you for your continued custom. Wishing you all the best for the future.
5/5
TrustpilotAll very quick and easy toeasy complete…
All very quick and easy to complete thanks to Suzan Salih
Dear James,Thank you for taking the time to let us know how your journey this far has been with James Pendleton. Customer service is so important to us and we are so pleased to hear you have had a positive experience with our team. Wishing you all the best for the future.
5/5
TrustpilotGood response time to queries
Good response time to queries - thanks Suzan and Matt
Dear Ingrid,Thank you for your 5* review of the recent service you received from our James Pendleton team. Thank you enough for taking the time to feed this back to us. We wish you all the best.
4/5
TrustpilotSpeedy service and slick set up
Speedy service and slick set up - very professional. The only reason it is not 5* is that there are perhaps too many individuals involved in dealing with a property (I am a landlord) which can get a little confusing and things can get lost in communication.
Dear Claudia & Jim,Thank you for taking the time to let us know how your journey this far has been with James Pendleton. Customer service is so important to us and we are so pleased to hear you have had a positive experience with our team. We will take on board the feedback regarding the process, this is very helpful to us, thank you. Wishing you all the best.
5/5
TrustpilotExcellent Company
I have used the services of James Pendleton for several years now on different properties. I have found them to be very professional and reliable. I’m currently working with Suzan Salih and she is a pleasure to deal within and always one step ahead of me and taking care everything so well. She really is a great asset to the company.Thank you for all for your great assistance
Dear Andy,Thank you for leaving us such a wonderful review. We are thrilled to read that you loved your experience with James Pendleton. Suzan will be over the moon with your feedback. Customer experience and satisfaction is our priority, and your review has reaffirmed this. Thank you for your kind words and we look forward to working with you again in the future.
5/5
TrustpilotJames Pendleton is simply the best
James Pendleton is simply the best! A special mention to Marcus Battrum and Suzan Salih who made the changeover of tenant a really easy process.
Dear JF,Thank you for your 5* glowing review of the recent service you received from our James Pendleton team. We are delighted to hear of your positive experience and cannot thank you enough for taking the time to feed this back to us. We wish you all the best for the future.
5/5
TrustpilotExcellent Customer Service
As a landlord, I have used the services of James Pendleton for ten or more years in securing tenants and the related on-going administration services. We have an excellent relationship and they have always provided exemplary service. In particular, the financial support and reporting services, administered by their Lettings Account Manager, Hana Winklerova, have always gone to great lengths to ensure the highest standard of customer service.
Dear Peter,Thank you for leaving us such a wonderful review. We are thrilled to read that you loved your experience with James Pendleton. Hana will be over the moon with your feedback as will the whole Lettings team. Customer experience and satisfaction is our priority, and your review has reaffirmed this. Thank you for your kind words and we look forward to working with you again in the future
5/5
TrustpilotGreat service!
The James Pendleton colleagues (Suzan and William) were friendly, communicative and very easy to deal with. Our move in process was smooth with easy instructions provided by the agency at every step. I would recommend James Pendleton to others looking to rent as their service was great!
Dear Lucy,Thank you for taking the time to let us know how your journey this far has been with James Pendleton. Customer service is so important to us and we are so pleased to hear you have had a positive experience with our team. Wishing you all the best.
5/5
TrustpilotDanny Duran provided an outstanding…
Danny Duran provided an outstanding service for a property in vauxhall. I would Highly reccomend him and his team.
5/5
TrustpilotGood experience with tenancy renewal
Good experience with tenancy renewal. Sharon was super responsive and helpful throughout the process.
Dear Anezka,Thank you for your 5* review of the recent service you received from our James Pendleton renewal team. We are delighted to hear of your positive experience and cannot thank you enough for taking the time to feed this back to us. We wish you all the best for the future.
5/5
TrustpilotBig thanks to Sharon C for making our…
Big thanks to Sharon C for making our move-in seamless, great service and comms! Thanks Sharon
Dear Nyall,Thank you for your 5* review of the recent service you received from our team at James Pendleton. Sharon will be delighted to hear of your positive feedback and we cannot thank you enough for taking the time to feed this back to us. We wish you all the best in your new home.
5/5
TrustpilotSharon was wonderful in my recent…
Sharon was wonderful in my recent experience renewing my tenancy - thank you!
Dear Kate,Thank you for your 5* review of the recent service you received from our James Pendleton renewals team. Sharon will be delighted with your feedback and we cannot thank you enough for taking the time to feed this back to us. We wish you all the best.
5/5
TrustpilotA little note to thank JP for the…
A little note to thank JP for the smooth ride in finding a tenant and subsequently engaging with both sides to ensure a smooth handover; Suzan Salih played a big role in this delivery.All in all, JP has always been personable and efficient. Thank you, Jill
Dear Jill,Thank you for leaving us such a wonderful review. We are thrilled to read that you loved your experience with James Pendleton. Suzan and the team will be over the moon with your feedback. Customer experience and satisfaction is our priority, and your review has reaffirmed this. Thank you for your kind words and we look forward to working with you again in the future.
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