Every review we hold for the Wandsworth office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotStay away
I’ve been a tenant in a flat under Hamptons for over 5 years. They are rarely timely with their responses on queries, have to follow up multiple times and good luck if any appliances break or if you want help and guidance when checking out! Stay away if you want to keep your sanity!
Sebastian · 8 February 2021
Agent replied · 26 October 2024
Thank you for your feedback, we are naturally disappointed to hear you feel this way and would like to address some of the shortcoming you have identified. Please do email customercare@hamptons.co.uk with your full name and property address for us to investigate further.
★★★★★ 5/5
TrustpilotHamptons Blackheath were great
I chose Hamptons Blackheath to sell my house based on the interest shown by Joe in getting the property on the books. He was prompt in communication, open to a tiered fee structure and quick to get pictures/ marketing materials. Peter, Cat and Lucy organised and conducted viewings and following an open day with several iniquities buyers, we accepted an offer. Hamptons appointed Jessica as the sales progressor and she followed up with us, our buyers and solicitors to keep us all updated. The team was respectful, helpful, considerate and responsive all through. From marketing to completion at a price point we were happy with in under 100 days including Christmas and people being off sick due to COVID - Hamptons definitely earned their commission - which isn’t something one often hears about Estate Agents. I would definitely recommend them.
Reviewer · 8 March 2022
★★★★★ 5/5
TrustpilotI am very satisfied with my Management…
I am very satisfied with my Management Service from Hamptons. April Keane is my Property Manager and is always very responsive and happy to help whenever needed. A very efficient and pleasant service has been received.
J.Choi · 28 June 2021
★★★★★ 5/5
TrustpilotGreat teamwork from Sevenoaks office!
The Sevenoaks team at Hamptons pulled all the stops out to sell my house. Special thanks go to Christian Bigwood who was so professional and reassuring after two of my sales had fallen through and managed the whole process exceptionally well. Thanks also to Deborah and Laura who provided invaluable advice and assistance.
Elinor · 9 April 2021
Agent replied · 26 October 2024
Thank you for leaving us a review, we are delighted to hear the Sevenoaks team provided such a positive service.
★★★★★ 5/5
Trustpilotwhen my remote key is broken
when my remote key for my garage is broken, my property manager Patryk Lehmann sort out as soon as he can and deliver the new remote soon. while calling with him, he communicate very politely with me and moved to sorted out very soon. It was very helpful.
D · 12 August 2024
★★★★★ 5/5
TrustpilotHamptons is such a great letting…
Hamptons is such a great letting company. If we need anything repaired or replaced they react immediately and are so helpful in assisting us. Not like our previous letting company and that is why I will stay with Hamptons, it makes such a difference knowing someone is readily available to help. Thank you!
G · 15 May 2024
★★★★★ 4/5
TrustpilotOverall Good Service
Overall a good experience from Hamptons - being a landlord & tenant it has been interesting to see both sides! My only critique would be to make sure they give prospective tenants better information about the property before they agree and sign - (we had a few ‘surprises’ come moving in day!) however, we cannot fault the excellent service from Katie Tucker (Property Manager) always ready to help and super professional - she is a credit to Hamptons! :)
Emma · 30 March 2022
★★★★★ 5/5
TrustpilotMr J Frankiewicz
Laura Stronghill look after my apartment for several years . She was always proactive nothing was too much. Hamptons are lucky to have her. My experience with other agents on some of my other properties did not come close to the service provided by her and her colleagues
Red · 4 August 2024
★★★★★ 5/5
TrustpilotFantastic experience with Hamptons Godalming
We are just about to complete on moving house and we have been fortunate enough to have the Godalming branch handle both our purchase and our sale. The team have provided us with a very friendly, approachable and professional service - from Pippa who showed us around our new home and responded quickly to our queries, to Jason and Ross who provided us with excellent advice and guidance throughout the complicated process of moving house. I would highly recommend working with the Godalming branch of Hamptons. Thanks team!
Tom · 24 January 2022
★★★★★ 5/5
TrustpilotExcellent Service
I was about to rent a flat in Westbourne Park and Annie Thorp from the Maida Vale office assisted me. She was kind, attentive and highly efficient. I made an offer that was disadvantaged as I have a dog and Annie helped us negotiate better conditions so that me and my husband would have more chances on getting the flat. It worked and we did. Sadly at the end we didn’t move forward due to personal reasons but we will absolutely use Hamptons next time. Annie, as someone who works with customer service I can tell you did a 10/10 job. Thank you so much.
Julio · 8 January 2022
★★★★★ 4/5
TrustpilotDealt with Owen at Hamptons in…
Dealt with Owen at Hamptons in Stratford upon Avon when buying a house. They and he were very efficient and dealt with things quickly to ensure the purchase was dealt with as smoothly as possible.
Mr · 4 July 2021
★★★★★ 1/5
TrustpilotBeware when offering!!
Similar to another reviewer. They were very attentive in order to get an offer ‘in writing’ from us, but subsequently used our offer to push up an offer from another party. The email declining the offer was crass and you would expect more from a professional organisation.
I · 27 February 2022
Agent replied · 26 October 2024
Thank you for leaving us a review, customer service is very important to us and we are naturally disappointed to read your feedback. We would welcome the opportunity to address your comments further and kindly ask you to contact customercare@hamptons.co.uk with your details so we can investigate. Thank you again.
★★★★★ 5/5
TrustpilotHighly Recommended
My wife and I were very impressed by the professionalism and efficiency of all the staff we came into contact with in selling our home. All the staff operated as a team in securing the best sales outcome that could be expected and ensured an effective relationship was maintained with our buyer.
Gerry · 8 April 2021
Agent replied · 26 October 2024
Thank you for leaving us a review. We are delighted to hear you had a positive experience working with us and hope we are able to do so again in the future.
★★★★★ 5/5
TrustpilotGreat customer service from property manager
Our senior property manager, April Keane, has been amazing. She’s been very communicative and quick to handle and sort out any concerns or queries we have regarding our apartment. Renting with Hamptons has been a great experience so far, they are very communicative and transparent, no complaints.
Aby · 13 August 2024
★★★★★ 5/5
Trustpilotexcellent service and approach
Honey was helpful, supportive and knowledgeable through the whole process. The buying experience was painless and her superb communication helped to keep everything on track and to complete on time
Nicky · 9 April 2022
★★★★★ 5/5
TrustpilotEllie Masters is really excellent
Ellie Masters is really excellent. Always keeps me informed, always sorts out things quickly and well. She is very helpful and great to deal with
Geoff · 4 November 2022
★★★★★ 5/5
TrustpilotThank you Hamptons
Since I moved to the UK I have heard a lot of bad things about renting here and how renters have trouble getting things fixed.This is not the case with Hamptons’s Lettings and specifically their Property Management department. Because the property I am renting is old and rather unique I have had issues with leaking, electrical and the hot water. My property manager calls the appropriate repair people as soon as I let her know and continues to follow up until things are fixed.Also, because I am new to the UK and letting, I don’t always understand all the lease paperwork and how things work. My property manager has always been friendly, patient, and knowledgeable with me.Thank you Hamptons Property Management for how well you have taken care of me during these difficult times. I consider myself very lucky to be renting with you 🥰
Lizzy · 9 December 2021
★★★★★ 5/5
TrustpilotExcellent Service from Daniel Johnson…
Excellent Service from Daniel Johnson and the team at the Harpenden Branch whenever we have needed to contact and quick to resolve any issues.
M · 8 December 2022
★★★★★ 5/5
TrustpilotI have been renting my house through…
I have been renting my house through Hamptons for over 3 years. All my dealings in relation to any issues with the property have been with Rebecca. She knows everything about my property eg I've just contacted her about a roof leak that happened over a month ago. She knew exactly what had happened and how it had been rectified - all that information being at her fingertips without having to refer to any notes or anything. She is always available to discuss any issues and is unfailing courteous. What I really appreciate more than anything is that she always provides solutions to any problems with my property with the least amount of hassle.
Alex · 7 December 2021
★★★★★ 5/5
TrustpilotDedication to a true customer experience in the face of adversity
I have been renting from my landlord via Hamptons for the past 12 years and can genuinely say the customer service and professionalism has been second to none. Even during covid when resources were clearly testing they remained calm and managed to fix a myriad of unfortunate property maintenance issues that required addressing.I have had one point of contact, Melanie Hudson for as long as I can recall and I have found her to be very capable and professional in resolving issues when I have called upon her services. Melanies communication and dedication to problem solving has been truly welcomed in some awful moments, such as boil breakdown, leaking bathroom, oil tank requiring replacement in the grip of winter.The last couple of years during the pandemic I have really seen great dedication and customer service shine through, when I have as a tenant having to shield and deal with ill health.I am truly grateful as a tenant for the support and services provided and after 12 years as a tenant I feel a great deal of trust in their delivery of service.Thank you, it's not been easy for anyone but you have provided a great service.
Kerry · 7 December 2021
★★★★★ 5/5
TrustpilotWonderful service
Wonderful service! The professionalism and knowledge throughout the sale of my Aunt's home has been exemplary. From the moment Andrew stepped through the door we knew Hamptons would be dealing with the sale right through to its completion. We cannot fault the team, Andrew, Ross, Pippa, Jason and Sue; they showed great kindness, care and dignity towards to my Aunt and always kept me informed as I live in The Midlands. Thank you all for a very smooth transaction. We have absolutely no hesitation is recommending Hamptons.
Faith · 1 December 2021
★★★★★ 5/5
GoogleWe worked with the Hamptons team (Alex, Mark, Patrick) and were delighted with the whole process!
Would definitely recommend.
Will · 25 May 2024
Agent replied · 22 October 2024
Thank you for your review Will. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team!
★★★★★ 5/5
GoogleWe would like to leave some glowing feedback for Ryszard from the Earlsfield branch who from the moment he greeted us went out of his way to provide an exceptional service. We have been speaking to a number of agencies lately but Ryszard stood out head and shoulders above the others for his care and attention.
Rob · 24 October 2019
Agent replied · 22 October 2024
Thank you for leaving us a review. Customer service is very important to us and we are thrilled to receive such fantastic feedback about Ryszard! We take great pride in our people and are particularly pleased to hear that he stood out against other agents. We very much look forward to sharing your review with Ryszard and the whole team, thank you again.
★★★★★ 5/5
TrustpilotOur property manager Saima is…
Our property manager Saima is wonderful. We've had a few things that needed repairing since moving in last April and all of them have been addressed quickly and are now fixed.Thank you Saima
Teresa · 2 September 2021
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
