Trusted Agent profile · Wandsworth
★★★★★
1,657 reviews across 2 platforms
350-352 Garratt Lane, London, SW18 4ES, Wandsworth, SW18 4ES
Part of Hamptons, see every office.
Hamptons's office in Wandsworth, at 350-352 Garratt Lane, is rated 4.3 out of 5 across 1,657 reviews on two platforms, including 235 Google reviews rated 5.0. It won Trusted Agent in The Trusted Agent 2026 awards, one of seven awards Hamptons won in 2026.
Tell us what you need and we'll put you in touch. Hamptons Earlsfield & Southfields Sales hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Wandsworth.
The Trusted Agent 2026 results for Hamptons, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Wandsworth office, from every platform, shown as written. First names only.
5/5
TrustpilotMillie and Clapham
Millie and the team in the Clapham Office have been a huge support through selling my home. Their advice and marketing was superb; Millie kept me calm if there were any problems along the way. She was wonderful, positive and a pleasure to work with. She ensured I was updated regularly until we completed. Thank you
5/5
TrustpilotHamptons Maida Vale
We've rented through Hamptons and predecessor companies for nearly a decade. Selen Hurbas who was our last Property Manager has been great. She is very responsive, professional and has kept us updated when issues have arisen.
5/5
TrustpilotBath property management
Melanie has been looking after management of our house in Bath since the start of the year. She deals with any issues as they arise, efficiently and smoothly, keeping me in the loop as and when needed. She has made the whole process hassle free for us, and I have comfort knowing that the management is in safe hands. It's a great service, thanks Melanie.
5/5
TrustpilotWe have Rented through Hamptons for the…
We have Rented through Hamptons for the last 3 years. My husband and I have always dealt with David Whiting who is the senior property manager. He is excellent! No problem too big or too small. Always friendly and chatty and always deals with any issues we have very quickly we are just hoping he stays there for a while yet! Great service!
5/5
TrustpilotBig thanks to Ross at Hamptons…
Big thanks to Ross at Hamptons Godalming. Whilst acting for the sellers of the house we’ve purchased, Hamptons we’re excellent in terms of communications, efficiency and certainly very diligent. Really good experience and would certainly consider their services for any future move.
Thank you for your feedback about Ross, we are delighted to hear you have had such a positive experience and we look forward to making her aware of your review.
5/5
GoogleWe recently rented our house at Earlsfield through Hampton Earlsfield Office. Throughout the renting and moving process we felt very comfortable, Caroline and Tori from Hamptons Earlsfield have been very helpful, they listened our needs and arranged a wide range of properties for viewing that matched our needs. We rented the house that met our needs, thanks to the Hamptons team. We are very happy with the service they provided that enabled us to happily move to our new house .
Hi there Cemil, thank you for leaving such a wonderful review. We pride ourselves on our customer service and are pleased to know that we provided you with the best. We wish you many happy memories in your new home.
5/5
GoogleWe used Hamptons in 2008 when we rented our home out when our family was expatriated. They were amazing all the way especially when it came to renegotiation of the rent. We did not hesitate one second when we decided to put our house up for rent again Caroline Ryan has patiently and professionally found the perfect tenant and the perfect timing We are again absolutely certain this was the right thing to do as I simply would not have found this tenant elsewhere... We are quite sure we have a great tenant in place for many years to come.
Thank you for your wonderful review Celine. We are happy that you entrusted us with your property needs and that we fulfilled them with the high level of service the Hamptons provides!
5/5
GoogleWe recently bought our first home with Hamptons and we couldn't be more satisfied. Alex and Mark have been amazing at keeping us up to date throughout the process from offer to completion, always being available to help with any questions and addressing issues quickly. Hamptons did a great job at working with us to get to the agreed completion date without delays. We truly recommend them whether you are looking to buy or sell your property, and we will definitely work with them again in the future.
Hi there Giuseppe, thank you for leaving such a wonderful review. We pride ourselves on our customer service and are pleased to know that we provided you with the best. We wish you many happy memories in your new home.
5/5
TrustpilotExcellent support from Hamptons (Bath)
After recently experiencing a leak in our property, our property manager (Melanie) was outstanding. Her response was swift and effective and helped us resolve the issue very quickly. We really appreciate Hamptons swift response and thank Melanie for all her help !!
Thank you for your feedback about Melanie, we are delighted to hear you have had such a positive experience and we look forward to making her aware of your review.
5/5
TrustpilotException service
Daniel Johnson @hamptons Harpenden has always been diligent and follows up with me on anything I raise. Exceptional service and really polite while a very patient person. I am very grateful and very thankful that he manages the property. Thank you Daniel.
5/5
TrustpilotSarita Sainsbury has been an…
Sarita Sainsbury has been an exceptional Property Manager for many years for our portfolio of flats held with Hamptons. She is extremely professional, knowledgeable, diligent, proactive and trustworthy. All this plus an all important sunny disposition and sense of humour! Sarita truly understands the client relationship and is able to push back constructively in a sensitive way as and when required. We have a great working relationship and I respect her abilities enormously.
1/5
TrustpilotAwful experience dealing with Hamptons…
Awful experience dealing with Hamptons and especially Rebecca Voller at the fleet office. Hamptons need to think about the experience of the customer and the agent was truely offer in her dealings. Quite frankly I would never deal with Hamptons for buying and selling houses.
5/5
GoogleI recently sold my property through Hamptons in Earlsfield - it was not an easy chain and without Alex's help, hard work and perseverance I'm not sure we'd have ever reached exchange! One of the best and most professional estate agency teams I have ever dealt with - I wouldn't hesitate to recommend them.
Thank you for your review Beth. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team!
1/5
TrustpilotAvoid to use Hampton as a tenant or landlord
The worse Letting agency that I have used in UK. When I make my offer and we have agreed for the price with confirmation email from them, they have informed after 5 days that they had better offer, they never remove from advertisement. According my tenancy they never fix the heating problem in the flat and they said me to buy a heater. Before the check out they advice me to use their own professional cleaning charging me £265 for one studio (after a research on online it's only £130). and at the end they try to charge me for FWT and when I informed them that I will send for dispute they increased the amount. Avoid to use this agent.
Thank you for leaving us a review, customer service is very important to us and we are naturally disappointed to read your feedback. We would welcome the opportunity to address your comments further and kindly ask you to contact customercare@hamptons.co.uk with your details so we can investigate. Thank you again.
5/5
TrustpilotKellie Williams has been managing my…
Kellie Williams has been managing my property for the past year and at all times is professional and efficient. She is always quick to respond to queries and uses initiative when required. I’m lucky to have her managing my property. Thank you Kellie.
5/5
TrustpilotElle Seaby - Great Property Manager
We've been with Hamptons for a while, and they've always provided a great service. Our property manager Elle Seaby is a superstar. She is extremely patient, knowledgeable and is always happy to help. We previously had some issues and challenges with tenants, and she was so helpful and professional throughout. We don't worry about our portfolio with her as they're in good hands!
5/5
TrustpilotSuperstar Agents!
I honestly can not recommend Hamptons Godalming highly enough. From start to finish they have been professional, wonderfully helpful, supportive and incredibly kind. Their advice was spot on throughout the marketing and eventual sale of my late father’s house and I cannot thank them enough. Big up Jake and Jason, who was fantastic and basically made this all happen. Thank you to Lyn and Sue too! Top job! Especially navigating it home during a pandemic and lockdown!
1/5
TrustpilotNOT RECOMMENDED
NOT RECOMMENDED. These people will charge you a fortune in management fees for absolutely nothing. I have had to do all the emailing and sorting out from overseas despite paying for a full management service. I have complained but been ignored. I have asked for my complaint to go into the formal complaints procedure but I am still ignored. Classic attitude of companies these days. They just ignore your complaint. No customer service at all.
Thank you for leaving us a review, customer service is very important to us and we are naturally disappointed to read your feedback. We would welcome the opportunity to address your comments further and kindly ask you to contact customercare@hamptons.co.uk with your details so we can investigate. Thank you again.
1/5
TrustpilotI caution anyone planning to buy/sell a…
I caution anyone planning to buy/sell a property with Hamptons Chelsea, especially using Nick Hubner, Senior Head of Sales Chelsea after Mr Hubner sold me a flat without running water in the kitchen and refused to help in sorting problem. In his own words: 'I can only sympathise. I wouldn't have a clue'. To which I fully agree. Big talker, no action, arms 'length, unhelpful, grab the money and run, is how I would describe Mr Hubner. Terrible experience. Great shame.
Thank you for leaving us a review, customer service is very important to us and we are naturally disappointed to read your feedback. We would welcome the opportunity to address your comments further and kindly ask you to contact customercare@hamptons.co.uk with your details so we can investigate. Thank you again.
1/5
TrustpilotIncompetent Staff with no concern to service delivery
I am not one to usually complain in a public forum, unless the experience has been so horrendous that it warrants such action. We are owners of properties that used Hamptons for a few years on two units within our portfolio. They used to be great! However, at the latest renewal, I have never experienced such incompetence from what should be a "professional estate agent."Mentioned to them that our colleague who usually handled renewals was on maternity leave (on two occasions) and to update their system with an alternate email address for communications and renewals. Confirmed this is done on both occasions and yet when it comes to sending documents, they continue to send to the colleague on maternity leave. To makes this worse the documents are protected so no-one else but the recipient can view. How difficult can it be, to update a system with a new contact detail?Emails never get responded to or take about 1-2 weeks. When they do come, apologies are frivolous with no real action on resolving but rather just a generic "sorry".In the end we had to inconvenience our colleague (who had just given birth) to access her emails and authorise a renewal as waiting for Hamptons would have either never happened or would have delayed our renewal beyond expiry. Absolutely shocking service delivery, and to date no apology instead they send an invoice for their fees! Would definitely not recommend this agency to anyone who is looking for a professional firm that values clients small or big with respectable service. Many better options available else where with better fee structures too. I hope this helps anyone else who is considering a good estate agent.
Thank you for leaving us a review. Customer service is very important to us and we are naturally disappointed to read your feedback. We would welcome the opportunity to address your comments further and kindly ask you to contact customercare@hamptons.co.uk with your details so we can investigate. Thank you again.
5/5
GoogleI would highly recommend Hamptons in Earlsfield. I was buying a house through them and Alex and James went above and beyond the call of duty especially when things started going pearshaped 2 days before exchange and completion. They helped find a rental property when we thought the sale of the house would fall through. Luckily it didn't and I am loving my new house! They kept me informed throughout the whole business and they really couldn't have done more to facilitate the process.
1/5
TrustpilotI would leave zero stars if I could
I would leave zero stars if I could. Had my property on the market for 8 weeks with them, 3 of which were over the summer holiday. They undervalued initially then asked me twice to reduce the price despite an identical house selling for £75k more than they had valued mine at. Did nothing to pro actively market and seemed interested only in the commission they wanted to make. Then sent me an email telling me as I would not reduce the price any further they were withdrawing their services. Just abhorrent behaviour. DO NOT USE.
5/5
TrustpilotHamptons Godalming - Superstars!
We recently bought a house through Hamptons Godalming and the service was wonderful. From the viewings with Pippa, to all the support from Jason to get everything finalised in under 10 weeks!! Fab team all around and would certainly recommend and use again - though maybe not for a while! We love our new home!! Thank you Jason, and all the team at Hamptons Godalming
1/5
TrustpilotInefficient and opportunistic
Hamptons has been very punctual and helpful when it comes to sign contracts and seal the deal for renting apartments. We had a terrible experience,after that, as the agents wouldn’t respond to us in an efficient manner when it comes to fix things at the start of the tenancy. After 3 weeks we still believe that the flat we moved in to wasn’t sufficiently cleaned properly, which was promised at the start of the tenancy and no one seems helpful in fixing this issue. We are in disbelief of the inefficiency of the office in Paddington. When it comes to send money or finish contracts they are super responsive, however after, we had the worst customer experience I have ever seen . The day of our move in, WE had to contact them in order to get keys for the new flat, and never received any help after that. At this time, after 3 weeks of moving in, we still haven’t received any help to solve minor issues.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Hamptons, Wandsworth won Trusted Agent; Hamptons, Cherwell won Trusted Agent; Hamptons, Richmond won Trusted Agent; Hamptons, Kingston Upon Thames won Trusted Agent; Hamptons, Waverley won Trusted Agent; Hamptons, St. Albans won Trusted Agent; Hamptons, Winchester won Trusted Agent.
Tell us what you need and we'll put you in touch. Hamptons Earlsfield & Southfields Sales hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Wandsworth.
