Every review we hold for the Wandsworth office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotSiannie Clayton
Siannie Clayton was our property manager. She provided an excellent service and always responded quickly to queries and issues, the only negative is she has moved on within Chestertons and is no longer our point of contact. Thank you Siannie for all your wonderful help.
Joanne · 10 November 2023
Agent replied · 31 October 2024
Thank you for your review Joanne, it's lovely to hear that you enjoyed Siannie as your point of contact. Although she has moved internally, your new property manager will be more than happy to help should you need anything. Best wishes!
★★★★★ 5/5
TrustpilotChestertons South West Lettings, Jasmine
A quick review on our experience with Chestertons South West Lettings and their handling of our property in Kew Gardens and our dealings with Jasmine Birungi. We live in Asia so it has been a great relief to find Chestertons was able to manage the property for us and Jasmine has been especially helpful and professional at all times. We feel we're really in safe hands!Aidan
Aidan · 20 August 2021
Agent replied · 31 October 2024
Thank you for sharing!
★★★★★ 5/5
TrustpilotRosie was super helpful and patient
Rosie was super helpful and patient. She’s also responsible and I enjoyed my time with her at chestertons. We found a lovely 3-bed flat. At the beginning there are some small issues but it solved pretty quickly and all the staff are super supportive and helpful.
Daisy · 10 October 2023
Agent replied · 31 October 2024
We love this feedback, thank you Daisy! Wishing you all the health and happiness in your new home!
★★★★★ 5/5
Trustpilot"I am completely blown away by the…
"I am completely blown away by the exceptional service I've received from Laverne, my daughters property manager. As a fellow property manager myself in Bath, I can confidently say that her dedication, communication, and efficiency are truly outstanding. She went above and beyond to resolve the issues at my daughter's rental property, which was left with a leak upon move-in, causing significant disruption and distress. Despite the challenges, Laverne worked tirelessly to get everything sorted, booking contractors and keeping me updated every step of the way. Her professionalism, empathy, and problem-solving skills have been invaluable. I'm so grateful to have had her on our case - she's a huge asset to your company and a credit to the industry. If there were more property managers like Laverne, the world would be a better place!"
HAZELL · 25 July 2024
Agent replied · 31 October 2024
Hi Hazell, thank you for such a glowing review. We're happy to hear that Laverne has resolved the leak and kept you informed along the way. Should you need anything else, please feel free to get back in touch. Wishing you and your daughter all the best!
★★★★★ 5/5
TrustpilotWe’ve worked with Sharon several times…
We’ve worked with Sharon several times and always appreciate her promptness in resolving matters and her clear, effective communication. Many thanks for your time and dedication, Sharon!
Georgia · 13 October 2024
Agent replied · 31 October 2024
Hi Georgia, thank you for taking the time to leave a review for Sharon. Should you need anything else, please do let us know.
★★★★★ 4/5
TrustpilotGood 3 years Rent experience
We rented a flat in Primrose for 3 years with Chestertons, and we were very happy with the way it was managed. Specially Ryan Briggs, our main contact, was very helpful and efficient in dealing with any details that came along.
Macarena · 24 November 2025
Agent replied · 26 November 2025
Thank you for your kind words, Macarena! We're thrilled to hear you had a positive experience renting with us. Ryan is indeed a star, and we appreciate your feedback on our management. If there’s anything else we can assist you with in the future, just let us know!
★★★★★ 5/5
TrustpilotExceptional experience with Juliette
We had an exceptional experience working with Juliette from Chestertons. Juliette was very helpful throughout the process, always being prompt to respond to any queries and advise us of any developments.
Kiran · 8 August 2024
Agent replied · 31 October 2024
Hi Kiran, thank you for taking the time to write a great review. We are so glad Juliette was helpful and prompt to respond. We appreciate the support and are always here to help.
★★★★★ 5/5
TrustpilotIoana S has been a great help when…
Ioana S has been a great help when managing a few issues with the property I am currently renting. She listened and helped me sort something very quickly.
Amelia · 15 March 2026
Agent replied · 21 March 2026
Thank you, Amelia, for your wonderful feedback! We're thrilled to hear that Ioana provided great support and resolved your issues promptly. Our team is dedicated to ensuring a smooth experience for our clients, and your kind words mean a lot to us.
★★★★★ 4/5
TrustpilotThe letting team at Chestertons has…
The letting team at Chestertons has been great, especially Jack who has gone out of his way to help to let our flat and provided much valuable advice along the way.
Amelia · 3 August 2024
Agent replied · 31 October 2024
Hi Amelia, congratulations on letting out your property and thank you for sharing your experience with Jack and our Hyde Park team. Please do let us know if you need any further help.
★★★★★ 4/5
TrustpilotI was really well received and taken in hand by Kurt Steinmetz and all the other collaborators and agents of the Real Estate Chestertons. Kurt Steinmetz is a Senior Negotiator whom I'll recommend
I was really well received and taken in hand by Kurt Steinmetz and all the other collaborators and agents of the Real Estate Chestertons agency. Kurt Steinmetz is a Senior Negotiator whom I will recommend to anyone like me looking for long term rental property. I really thank Kurt Steinmetz and all the other Chestertons agents for everything.Thanks a lot for all.My best regards
Victorine · 11 November 2021
Agent replied · 31 October 2024
We are pleased to hear your feedback. Thank you for sharing!
★★★★★ 5/5
TrustpilotAbbie Bullen from Wandsworth
I met Abbie Bullen from Wandsworth branch whilst searching for a flat. She was so helpful and proactive in trying to find me a place to rent. Always really pleasant to deal with (as were all the Chestertons staff). But Abbie was particularly on the case and very professional.
Derek · 4 July 2023
Agent replied · 31 October 2024
Hi Derek,It's truly great to hear about your positive experience with Abbie and the team! We appreciate you taking the time to leave this review and wish you all the best.
★★★★★ 5/5
TrustpilotPositive experience
I found the individuals professional, courteous and efficient. In particular, Jack was quick to view the property, understood up to the minute market conditions and offered a useful appraisal and plan for let. Over to Charlie, he is a fine negotiator, highly responsive, a "get it done" positive and effective communicator. Chestertons have fine representatives and assets in these particular representatives.
David · 14 April 2022
Agent replied · 31 October 2024
Thank you David! We are so pleased to hear this.
★★★★★ 5/5
TrustpilotI had a very good experience with the…
I had a very good experience with the Chestertons agency thanks to Juliette. She was always very pleasant, responsive and always tried to accommodate us. Many thanks to her!
Emilie · 30 August 2024
Agent replied · 31 October 2024
Hi Emilie, thank you for the great review and sharing your experience with Juliette. Its great to read how pleasant and responsive she was. We appreciate the support and wish you all the best.
★★★★★ 5/5
TrustpilotSarah Doyle
Sarah, based in Putney, has managed various tenancies for us and she has always been incredibly responsive and friendly with it.
Ruth · 5 May 2026
Agent replied · 28 May 2026
Thank you, Ruth! We're thrilled to hear about your positive experience with Sarah. Our team strives to provide excellent service, and it’s great to know that her responsiveness and friendliness made a difference for you. We appreciate your support!
★★★★★ 5/5
TrustpilotNew manager
I have two flats in Surbiton which are rented out. New management took over during the year. I am pleased to say that Niema Latif, as part of the new mangement team, handled the changeover well and was responsible for the successful renewal of both tenancies with increased rents based on RPI increases. Niema gave me confidence in her ability and quick response to all emails and requests.
Richard · 13 January 2025
Agent replied · 9 February 2025
Hi Richard, thank you for taking the time to leave some positive feedback. We appreciate the support and wish you all the best.
★★★★★ 5/5
TrustpilotMark Kardos has been an excellent…
Mark Kardos has been an excellent source of help and constant support throughout my years as a renter with Chestertons. He has always been quick to respond and has supported me through a huge variety of issues.I am very grateful for his help. It has made my Chestertons experience one I am happy to recommend to others!
John · 1 October 2022
Agent replied · 31 October 2024
Thank you for the glowing review of Mark!
★★★★★ 5/5
TrustpilotMark has been looking after our…
Mark has been looking after our property for the past 6 months. He has a calm friendly and reassuring manner.Mark's long experience in this market is extremely helpful and he is always available for discussion and aims to resolve all issues in a positive way.
Gina · 11 October 2023
Agent replied · 31 October 2024
We're thrilled to hear about your positive experience with Mark! Please don't hesitate to reach out to us if you need anything in the future. Best wishes!
★★★★★ 1/5
TrustpilotIf I could give them a 0, I would.
Renting with Chesterton's has been the most stressful, dishonest, greedy soul-sucking housing experience of my life. They have been extremely uncooperative and maintained fraudulent stances in order to line their pockets despite being presented with extremely clear cut evidence. They have consistently refused to respond to communications, and have ignored official complaints made to their customer service department. I truly have nothing kind to say about this experience and hope somebody reads this and saves themselves a few years of stress and several grand in rent. Take your business elsewhere.edit: a week later and still no responses despite following up with numerous people. disappointed, but not surprised.
Bea · 8 July 2024
Agent replied · 31 October 2024
26th July 2024:Hi Bea, thank you for providing your details. We have since been in touch with the Property Management team to investigate further. We can see that your complaint has been responded to and you have been provided with details of how to escalate this further if you would like to. As outlined in our response, Chestertons role was to manage the tenancy and in this instance, the issues related to the building overall. The Landlady has offered you compensation for the inconvenience which affected the initial days of your tenancy in October but we understand that you have rejected this offer. We are sorry again that you experienced these problems and we are happy to help if you need further advice to pursue this matter further.3rd July 2024:Hi Bea, we're really sorry to see you have left this review. You should have received an invitation from Trustpilot to provide further details. If you could please complete this at your earliest convenience, we would like to investigate this further for you.
★★★★★ 5/5
TrustpilotXiaoyi a great agent
They have been great agents, straightforward and helpful, led by our contact Xiaoyi who has always been responsive and supportive on anything to do with the flat.
Kit · 18 March 2026
Agent replied · 21 March 2026
Thank you, Kit! We're thrilled to hear about your positive experience with Xiaoyi and our team. Providing straightforward and helpful service is our priority, and it's great to know we met your expectations. We appreciate your feedback and look forward to assisting you in the future!
★★★★★ 5/5
TrustpilotWe had a great 18 months at 3B…
We had a great 18 months at 3B Atherfold. Chris Crampsie made our stay very pleasant and helped us along the way when things needed repair. Would definitely recommend.
Sean · 27 August 2024
Agent replied · 31 October 2024
Hi Sean, thank you for taking the time to write a great review. We are so glad Chris was pleasant and helpful. Should you need anything else, we will be happy to help.
★★★★★ 5/5
TrustpilotGreat Experience
The Battersea Rise team, specifically Tamara Price and Rebecca Ross, were incredibly helpful, accommodating, and knowledgeable. Tamara was very flexible in making virtual meetings work, as I do not currently live in the area. From property searching to closing, working with Chestertons has been an easy and thorough experience, which made my moving process much smoother.
Carlee · 15 August 2022
Agent replied · 31 October 2024
Thank you for your review Carlee!
★★★★★ 5/5
TrustpilotMark Kardos very strongly recommend
Mark Kardos has been amongst the best in his area of expertise at Chestertons and better than his predecessors. He is diligent, efficient, solves issues, swift response, helpful, I would definitely recommend him and seldom have worked with someone as useful, and professional as Mark.
Richard · 6 October 2023
Agent replied · 31 October 2024
Thank you for your feedback Richard, Mark will be delighted to hear this. Should you need any further assistance, please feel free to let us know. Best wishes!
★★★★★ 5/5
TrustpilotJess at Chesterton's Wandsworth has…
Jess at Chesterton's Wandsworth has been AMAZING. Super communicative, went above and beyond to get us moved in as soon as possible and really supported us throughout the whole move. She's so friendly and lovely and made the whole process a dream so thank you Jess and I hope everyone gets to have Jess find you a rental :)
LC · 29 June 2022
Agent replied · 31 October 2024
Thank you for sharing your experience with Chestertons!
★★★★★ 5/5
TrustpilotVery happy working with Xiaoyi Fan
Tenant raised a small issue that the bathroom cabinet handle is loose. Client manager Xiaoyi Fan is always supportive to provide me with patient and efficient assistance.Very happy working with her.
Qing · 23 July 2024
Agent replied · 31 October 2024
Hi Qing, thank you for great review and sharing your experience with Xiaoyi. We are so glad she was supportive and provided efficient assistance. Should you require any further assistance we will be happy to help.
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