Trusted Agent profile
★★★★★
56 reviews across 1 platform
Penhurst House, 352 Battersea Park Road, London, SW11 3BY, Wandsworth, SW11 3BY
ANWA's Wandsworth office at Penhurst House is rated 4.2 out of 5 across 56 reviews on 1 platform, including 56 Google reviews rated 4.2.
Every review we hold for the Wandsworth office, from every platform, shown as written. First names only.
5/5
GoogleHad a great experience renting through Penhurst over the past year. Jack was our main point of contact and was always super helpful and easy to reach, really made our move to London and into the new flat smooth and stress-free. The place itself was in great condition, and any maintenance requests were handled quickly by friendly, professional people. Honestly, if I were looking to rent again, Penhurst would be my first choice. Thanks for everything!
5/5
GoogleWe had a fantastic experience! The responses were incredibly fast, and the overall service was both professional and welcoming. What really stood out, though, was the kindness of the personnel especially Marina and Anastasia. They are absolutely pleasure to deal with. 10 out of 10 service. Highly recommend!"
5/5
GoogleI have had the pleasure of working closely with Penhurst House for 3 and 1/2 yrs, and I cannot recommend them enough! I can confidently say that they are an outstanding estate agent and their team provide a top-notch service that exceeded all expectations. I am impressed by their dedication to their clients. They have deep knowledge of the industry, always putting the needs of their clients first. I appreciate their honesty, integrity, and the strong work ethic they bring to the table. 1 highly recommend Penhurst House for all your real estate needs. Their professionalism and commitment to client satisfaction make them a true standout in the industry. It is a pleasure working with them, and I look forward to many more successful collaborations in the future.
5/5
GoogleI just moved out of one of their properties in Battersea where I lived for over 2 years. The whole team is very professional, especially Jack was always very responsive. Their maintenance services via an online platform are very easy and reliable. Stephon became a good friend over the years, helping me with my move and bits and bobs in the flat. Big thank you! Cheers, Katrin
5/5
GoogleI just moved out of one of their properties in Battersea where I lived for over 2 years. The whole team is very professional, especially Jack was always very responsive. Their maintenance services via an online platform are very easy and reliable. Stephon became a good friend over the years, helping me with my move and bits and bobs in the flat. Big thank you! Cheers, Katrin
5/5
GoogleWe have rented our property through Penhurst for over a year now and we cannot recommend them enough. Jack and the team have shown nothing but professionalism, attentiveness and care for the properties and their tenants for as long as we have been with them, which has made for an extremely positive rental experience. Again, we cannot recommend them enough!
5/5
GoogleWe recently moved out of a property managed by Penhurst in Jun-24. Jack was our main contact and is extremely responsive. It has been so easy dealing with everyone including the maintenance team during our whole time at the flat. Our deposit return was processed within a few days.
5/5
GoogleI was a tenant with Penhurst for a little over a year and enjoyed every minute I was with them. They were very accomodating throughout the entire tenancy and was extremely quick to rectify any issues we had (which was very few). Extra shouts to Jack who was very helpful. Overall a great landlord and would recommend to anyone who wishes to have a stress free tenancy!
5/5
GoogleHad a great experience as tenants in one of Penhurst’s flats. Jack was an accomodating and proactive agent/landlord and any maintenance issues we had were always resolved quickly. Jack’s responsiveness also made the moving in and out process easy
5/5
GoogleHave been a tenant in a penhurst property for a year now and they've been great. Respond quickly to any issues that arise and very good with communication. Jack has been our main point of contact and he's been fantastic to deal with.
5/5
GoogleI have been a tenant in a Penhurst property for over a year. They are friendly, very easy to deal with and respond quickly to any issues. Jack has been our main point of contact and he has been exceptional. Highly recommend.
5/5
GoogleI’ve used Penhurst for the past three years whilst living in Battersea. The flats are clean, modern and fantastic for young profesional’s. I cannot recommend them highly enough. Jack Elkington and the rest of the team have always been extremely helpful with all of our needs over this time. Once again, thank you so much.
1/5
GoogleI rented a place with Penhurst from July 2013 - June 2015. This letting agency is the WORST. Please avoid. While I was living in this house my flatmates ceiling fell down because of a ivy problem on the wall outside, it took a long time for them to fix it...months. She was forced to stay somewhere else. We were left without central heating from October 2014 - FEBRUARY 2015, I made several attempts to get them to fix it but they never would. They only fixed it when I stopped paying rent. When we moved out we had an absolute nightmare getting the deposit back, there was no checkout process, we had the place professionally cleaned and left it in a good condition. We were told our deposit was protected by TDS but when we contacted them they told us they never had any record of a deposit for us! They only gave us the deposit when we threatened to file a dispute with TDS. I could go on and on with problems I had with Penhurst....we shared a main door with a flat downstairs from us which had 3 locks, tenants downstairs had all 3 keys but we only had 2, so we would often be left locked inside on a first floor flat, which is a massive fire hazard. I told this to Penhurst and they did nothing to solve it! I think the reviews on here are clearly people working for them, or people that haven’t had a long enough experience of actual renting.NegativeResponsiveness, Quality, Professionalism, Value
Dear Jezebel Obviously we are disappointed to get this review and hope you directly contact us to go over the failings of the past so we can take on board where we fell short. This tenancy was a very long time ago but we all remember it well having mostly just started and taken over your tenancy at the point where the notice the landlord served on you was expiring. The new team, still with us today, handled your deposit release and end of tenancy without issue, we still have all the communication to file which we can provide you with if you contact us directly. Your deposit was registered with the TDS and a copy of the certificate was provided to all on request. Your deposit was released in full, less a £50.00 admin fee, albeit slightly delayed as it was refunded by cheques from the landlord but once in our office we got these to you as quickly as possible. We hope you do contact us directly, I'm sure you will be happy to find the good reviews earned are an honest reflection of the company.
5/5
GoogleI had to rush to rent somewhere in London and with only a day to go, Penhurst made the process incredibly simple and took all the stress away. Lidia, the letting agent has since responded in a timely manner and has dealt with anything and everything raised. It’s nice to be able to discuss and talk with your letting agent in such a professional but also transparent and friendly way. Definately recommend!
5/5
GoogleSlick, efficient, and professional comms from start to finish. There's a lot of companies out there doing this badly, but Penhurst have been really helpful throughout. Thanks all!
5/5
GoogleGood landlord. No issues of any kind during my year of tenancy. Jack was my contact and it was super easy to communicate with him.
5/5
GoogleI had a great experience with Penhurst while living in one of their properties - they're responsive, professional and understanding. By far the best lettings agency I've dealt with while living in London & would recommend to anyone looking for a flat. Any issues we had with the flat (which were very few) were dealt with really quickly. Thanks again to Jack & Dominique for all their help over the last year and a half :)PositiveProfessionalism
We’re so glad that you enjoyed your experience with us at Penhurst Properties! Thanks Niamh, we will pass the feedback on.
5/5
GoogleProfessionaly managed offices. The team is very dedicated, trustworthy and effective. We have been renting from them for over 3 years now. Professional service with a smile. We can't recommend them enough. Five star 🌟 …
5/5
GoogleDominique has been very helpful since day one! She has taken me through the entire process easily and she’s very reliable. I’m really happy with my room and flat mates. Don’t think I would have had a better experience without her.
5/5
GoogleWe rented a property from Penhurst for 18 months and the service was great throughout, from initial check in to check out. Jack and Ricardo were our main points of contact, always responsive and would sort out any problems within 24 hours. Highly recommend.
5/5
GoogleI've been living in a Penhurst property for more than 2 years and I've had an amazing experience! Everyone was always ready to help. I really enjoyed living there. I highly recommend this agency.
1/5
GoogleHORRIBLE!!how they treated me, my friends came in March and kept their deposit and they didn't try to help nothing, in times of the pandemic I was alone at home and my pipes broke, my house was infected with mice (it took them more than a month to come) now Then they forced me to move to another room in the middle of the pandemic, I had many problems and they never came to help, they only answered for their convenience and they always told me that with a month's notice they would return the deposit .. it's a lie !! I asked for the notice in October and they told me what to wait for until January, the worst agency that ever had, they only know how to take advantage of people.NegativeResponsiveness, Quality, Professionalism, Value
4/5
GoogleI was renting from Penhurst two bed flat in Wimbledon for over 8 years. Through those years the managers came and go but they kept this same level of service which is good. I have to say that their maintenance team is very good. Whatever issue we had they tackled it in good time and things were sorted out quickly and efficiently. We were looking after the flat, so our deposit was returned within two days, and they deducted only the money which we all agreed for. The only downside is two months’ notice and restrictions when you can hand the notice. They will not accept it twice a year - summer time and around Christmas. Apart from this I would strongly recommend those guys.PositiveResponsiveness, Professionalism
5/5
GoogleGreat value for money. Fantastic serviced office space. Very efficient reception team. Pleasure to deal with. I can't recommend them more.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
ANWA's Wandsworth office has 56 reviews across 1 platform: 56 on Google.
ANWA Wandsworth is rated 4.2 out of 5 across all 56 reviews, and 4.2 out of 5 on Google from 56 reviews.
ANWA Wandsworth, Penhurst House, 352 Battersea Park Road, London, SW11 3BY, Wandsworth, SW11 3BY.
