Every review we hold for the Walton on Thames office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleAbsolutely shocking service. I called first thing on Tuesday morning about a rental property they'd listed the night before. The agent had no idea what was going on, took none of my details, told me there was a tenant in situ so he'd have to arrange access, despite the property being advertised as 'available now', and promised to call me back. He never did.
I chased at 5:30pm and spoke to someone, who then casually mentioned they'd already done a viewing that day and had an offer. So I'd asked to view at 9am, got fobbed off about 'access,' and by the afternoon they'd shown someone else and taken an offer without a single call to me. This agent also promised to get me in and call back. Silence again.
No callbacks, no viewing, no communication, no clue. Landlords, do not let this branch anywhere near your property.
Jason · 22 July 2026
★★★★★ 1/5
GoogleI had enquired about a property last week, put in my offer, have phoned every day to find out if my offer had been accepted.
I was told they would let me know Wednesday. Today. I had to phone them to and ask again. So they found out yesterday afternoon. Would have been great for them to let me know when they found out as I put in the first offer.
Unprofessional.
Not impressed.
Don't recommend.
Alex · 9 May 2024
Agent replied · 12 April 2024
We would like to advise that multiple offers were made on the property in question. It is our company procedure to make multiple block viewings and put forward all offers to the landlord regardless of when they were submitted to afford all applicants equal weight. ultimately it is the landlord who makes the decision on which offer to accept. The landlord's decision was only reached late yesterday close to office closing time. We were working through our list of unsuccessful applicants when Alex contacted us. It is unfortunate that Alex was not happy with our company procedure. We wish him all the best with his rental property search.
★★★★★ 5/5
GoogleOne of the best agencies in Uk. I recommend it.
Mrs Susan is extremely helpful and friendly
Braga · 19 September 2025
★★★★★ 2/5
GoogleHad a really disappointing 2 weeks dealing with this estate agent. The communication was really poor and I had to chase up all updates and queries, despite them telling me they would get back to me asap. They showed up late to viewing appointments and most importantly admitted to overvaluing their own property which has lost me the purchase of it. They almost make you feel like they're doing you an favour and it's not their job! Overall I just feel they need to value customers a little more and work on communicating better.
Billy · 1 June 2024
★★★★★ 1/5
GoogleI would highly advise not to go near this estate agent. I have been dealing with them for nearly a year now and that's enough. After you find a property with them it is hard to get into contact and speak to the correct people you need. They are unprofessional and it took them 3 months to fix a broken bed after we had to call most days to try sort this. We have for e.g. Gas men walking in unattended with keys to the property and no warning of this so quite a wake up call. Meeting scheduled and they don't turn up and you have to call up and waste more time trying to
Find out what's going on. Honestly it's been a nightmare and this experience and really put me off
Tom · 13 May 2017
Agent replied · 12 May 2023
Dear Thomas,
We are sorry to hear you were dissatisfied with the service you had received. We were not aware of your review until today.
With regards to contacting and speaking to a member of staff we were available on the telephone from 9am - 6pm Mon- Fri and 10am - 4pm on Saturdays. On many occasions I took both yours and your partners telephone calls and attempted to resolve all issues.
The bed was replaced once we had the landlord's instruction - unfortunately as most people can appreciate we cannot act without a Landlord's instruction.
With regards to entering the property without contacting you prior, I recall this incident and it was found that an email was sent to you to confirm the appointment. Our property manager will always attempt to confirm an appointment on the telephone and failing that either a letter or an email is sent.
As you are aware, the Landlord was not impressed with the condition you left the property in which resulted in the DPS awarding the full deposit to the Landlord.
We wish you all the best in the future,
Martin & Co - Walton on Thames
★★★★★ 1/5
GoogleI would highly advise not to go near this estate agent. I have been dealing with them for nearly a year now and that's enough. After you find a property with them it is hard to get into contact and speak to the correct people you need. They are unprofessional and it took them 3 months to fix a broken bed after we had to call most days to try sort this. We have for e.g. Gas men walking in unattended with keys to the property and no warning of this so quite a wake up call. Meeting scheduled and they don't turn up and you have to call up and waste more time trying to
Find out what's going on. Honestly it's been a nightmare and this experience and really put me off
Thomas · 4 May 2017
Agent replied
Dear Thomas,
We are sorry to hear you were dissatisfied with the service you had received. We were not aware of your review until today.
With regards to contacting and speaking to a member of staff we were available on the telephone from 9am - 6pm Mon- Fri and 10am - 4pm on Saturdays. On many occasions I took both yours and your partners telephone calls and attempted to resolve all issues.
The bed was replaced once we had the landlord's instruction - unfortunately as most people can appreciate we cannot act without a Landlord's instruction.
With regards to entering the property without contacting you prior, I recall this incident and it was found that an email was sent to you to confirm the appointment. Our property manager will always attempt to confirm an appointment on the telephone and failing that either a letter or an email is sent.
As you are aware, the Landlord was not impressed with the condition you left the property in which resulted in the DPS awarding the full deposit to the Landlord.
We wish you all the best in the future,
Martin & Co - Walton on Thames
★★★★★ 5/5
GoogleI am so grateful, Zou, for such a quick response after office working hours. We had gas leaks in our property, and Zou organised a plumber in a few minutes to fix it the problem.
Wieslawa · 18 September 2025
★★★★★ 1/5
GoogleI would highly advise not to go near this estate agent. I have been dealing with them for nearly a year now and that's enough. After you find a property with them it is hard to get into contact and speak to the correct people you need. They are unprofessional and it took them 3 months to fix a broken bed after we had to call most days to try sort this. We have for e.g. Gas men walking in unattended with keys to the property and no warning of this so quite a wake up call. Meeting scheduled and they don't turn up and you have to call up and waste more time trying to Find out what's going on. Honestly it's been a nightmare and this experience and really put me off
Thomas · 29 March 2017
Agent replied
Dear Thomas, We are sorry to hear you were dissatisfied with the service you had received. We were not aware of your review until today. With regards to contacting and speaking to a member of staff we were available on the telephone from 9am - 6pm Mon- Fri and 10am - 4pm on Saturdays. On many occasions I took both yours and your partners telephone calls and attempted to resolve all issues. The bed was replaced once we had the landlord's instruction - unfortunately as most people can appreciate we cannot act without a Landlord's instruction. With regards to entering the property without contacting you prior, I recall this incident and it was found that an email was sent to you to confirm the appointment. Our property manager will always attempt to confirm an appointment on the telephone and failing that either a letter or an email is sent. As you are aware, the Landlord was not impressed with the condition you left the property in which resulted in the DPS awarding the full deposit to the Landlord. We wish you all the best in the future, Martin & Co - Walton on Thames
★★★★★ 5/5
FacebookI promised that I'm going to testify if my trading was successful'It takes so much time and effort to know the right Trade expert to win the trade, After all my research I came in contact with her and I've learned a lot from her in these few months. I'm so impressed with the profit she helped me make, What I love about her is consistency, she's awesome. I just made my withdrawal of $15,000 to my bank account now.Reach out to her for the best forex trading result.Contact her viaEmail: Rebertisabella7@gmail.com WhatsApp: +1 (484) 531-4613
Mthokozisi · 15 September 2022
★★★★★ 5/5
FacebookI saw so many people talking about Mrs. Rebert Isabella and I kept wondering if he is really an expert trader like they say and not a scammer like the others, then I contacted her and I was shocked and amazed that with just $1000 I invested, Mrs. Rebert isabella helped me managed my account and after 7 days of trading, I made my first withdrawal of $12,900. I’m so happy to share this testimony with you all, you can contact her via WhatsApp or email and make a good profitEMAIL: rebertisabella7@gmail.comWhatsApp:+1 (484) 531-4613
Monika · 2 September 2022
★★★★★ 5/5
FacebookI saw so many people talking about Mrs. Rebert Isabella and I kept wondering if he is really an expert trader like they say and not a scammer like the others, then I contacted her and I was shocked and amazed that with just $1000 I invested, Mrs. Rebert isabella helped me managed my account and after 7 days of trading, I made my first withdrawal of $12,900. I’m so happy to share this testimony with you all, you can contact her via WhatsApp or email and make a good profitEMAIL: rebertisabella7@gmail.comWhatsApp:+1 (484) 531-4613
Jenny · 2 September 2022
★★★★★ 5/5
FacebookI saw so many people talking about Mrs. Rebert Isabella and I kept wondering if he is really an expert trader like they say and not a scammer like the others, then I contacted her and I was shocked and amazed that with just $1000 I invested, Mrs. Rebert isabella helped me managed my account and after 7 days of trading, I made my first withdrawal of $12,900. I’m so happy to share this testimony with you all, you can contact her via WhatsApp or email and make a good profitEMAIL: rebertisabella7@gmail.comWhatsApp:+1 (484) 531-4613
Şhe · 2 September 2022
★★★★★ 5/5
GoogleMartin & Co managed a property for me for 3 years and acted as the Estate Agent when I came to sell the property. They consistently provided an excellent service to me and my tenants, they responded to queries and questions professionally and quickly throughout that time and gave good advice in respect to rent levels and on selling my property. Amy McMin in particular was excellent and extremely helpful and I had good experiences dealing with other people at Martin & Co including Zou.
Tom · 6 March 2022
★★★★★ 5/5
GoogleI have rented out a property through Martin & Co's Walton branch and they have just been a total breeze to deal with throughout, from first enquiry through to making an offer, sorting paperwork, moving in, and dealing with maintenance issues. They are true professionals and provide a warm, efficient, "family run business" feel at every stage of the process. They've also consistently demonstrated a clear and conscientious regard for my landlord too, including recommending cost saving measures for repairs etc, as well as trying to get urgent things done in a timely manner for me too. They really do care about everyone concerned, a lost art for most agents. I wouldn't hesitate to use Martin & Co again or to recommend them, be it for renting (as a tenant or landlord), purchasing, or selling. They will always be my first preference now.PositiveResponsiveness, Quality, Professionalism
Jaimie · 19 June 2021
★★★★★ 5/5
GoogleAbsolutely fantastic service. I couldn't have asked for a better Estate Agents to help me settle in to a new country. They made the transition as seamless and as stress-free as possible. They are professional and respond promptly. Throughout this experience, they have gone above and beyond and provided me with advice and answered any queries I had. It is important to separate the Estate Agents from the landlord/landlady however (as dealing with the landlady was an entirely unsatisfactory and unpleasant experience). I do want to sincerely thank the team for all of their efforts, especially in such trying times!
Seaneen · 28 March 2021
★★★★★ 5/5
GoogleAbsolutely fantastic service. I couldn't have asked for a better Estate Agents to help me settle in to a new country. They made the transition as seamless and as stress-free as possible. They are professional and respond promptly. Throughout this experience, they have gone above and beyond and provided me with advice and answered any queries I had. It is important to separate the Estate Agents from the landlord/landlady however (as dealing with the landlady was an entirely unsatisfactory and unpleasant experience). I do want to sincerely thank the team for all of their efforts, especially in such trying times!
NoticeMe · 26 March 2021
★★★★★ 5/5
GoogleAbsolutely fantastic service. I couldn't have asked for a better Estate Agents to help me settle in to a new country. They made the transition as seamless and as stress-free as possible. They are professional and respond promptly. Throughout this experience, they have gone above and beyond and provided me with advice and answered any queries I had. It is important to separate the Estate Agents from the landlord/landlady however (as dealing with the landlady was an entirely unsatisfactory and unpleasant experience). I do want to sincerely thank the team for all of their efforts, especially in such trying times!
Seaneen · 6 March 2021
★★★★★ 5/5
GoogleAbsolutely fantastic service. I couldn't have asked for a better Estate Agents to help me settle in to a new country. They made the transition as seamless and as stress-free as possible. They are professional and respond promptly. Throughout this experience, they have gone above and beyond and provided me with advice and answered any queries I had. It is important to separate the Estate Agents from the landlord/landlady however (as dealing with the landlady was an entirely unsatisfactory and unpleasant experience). I do want to sincerely thank the team for all of their efforts, especially in such trying times!
S · 3 March 2021
★★★★★ 1/5
GoogleI would highly advise not to go near this estate agent. I have been dealing with them for nearly a year now and that's enough. After you find a property with them it is hard to get into contact and speak to the correct people you need. They …
Tom · 22 June 2017
Agent replied · 1 July 2023
Dear Thomas,
We are sorry to hear you were dissatisfied with the service you had received. We … More
★★★★★ 5/5
FacebookMy husband was acting strange again then he left me so I decided to leave then I found Reality online I explain everything to him and he help me bring back my husband with his powers just within 12 hours and my husband was back apologizing to me and the kids connect with Reality if you have any problem via his Facebook page https://m.facebook.com/drrealitylovespell/
Saima · 4 July 2022
★★★★★ 5/5
GoogleDefinitely recommend this estate agent, Zou and Amy helped me purchase my first property a while ago and made the process run so smoothly and also still provides an efficient service till this day
Bilal · 20 March 2022
Agent replied · 23 June 2024
Thank you Bilal for your lovely review. We are thrilled you were pleased with our service and wish you all the best in your home.
★★★★★ 1/5
GooglePoor. Simply poor. Emailed me regarding an enquiry I made but with someone else’s name. A clear cut and paste job on the email. Then I followed up to my enquiry as there was no reply, 4 days later still no contact.
Awful service. If you’re renting / selling i wouldn’t use them.
Priamo · 20 March 2021
★★★★★ 1/5
GoogleI do not appreciate images of my house being used to rent another house. Poor feedback when I complained.
Rachel · 5 March 2024
★★★★★ 5/5
GoogleI have rented out a property through Martin & Co's Walton branch and they have just been a total breeze to deal with throughout, from first enquiry through to making an offer, sorting paperwork, moving in, and dealing with maintenance …
Jaimie · 22 June 2021
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
