Trusted Agent profile · Walsall
★★★★★
886 reviews across 2 platforms
Green Lane, Walsall, WS2 8LE
Lovell's office in Walsall, at Green Lane, is rated 4.2 out of 5 across 886 reviews on two platforms, including 9 Google reviews rated 4.1.
Every review we hold for the Walsall office, from every platform, shown as written. First names only.
5/5
TrustpilotGreat customer service from the…
Great customer service from the company. Not disappointed
Dear Lummy Olufayo, many thanks for taking the time to write such a positive review about our customer service team, I'll pass it onto them today. Many thanks, Lovell Midlands
4/5
TrustpilotOur fourth new house we’ve bought
Our fourth new house we’ve bought. May be the pandemic has impacted but could of been a bit more customer service. Also not being able to see you plot is not helpful. It’s a big decision and you wouldn’t buy an old house before seeing where it stands.
Thank you for your review. We're sorry to hear that you would like to experience better customer service. in relation to viewing your actual plot this may be limited due to health and safety on site. If you'd like to discuss this in more detail please email us at marketing.midlands@lovell.co.uk. Many thanks Lovell Homes
2/5
TrustpilotI am not sure if I would go with Lovell again...disappointed
I am quoting Lovell customer team member words sent to me about this issue. Your property undergoes various inspections by both the construction team and the NHBC before your purchase is complete, this is when any mistakes can be picked up and addressed.This has not obviously been followed. So many of human errors that easily could be noticed while building the house at the first place.I had broken roof tiles for second time. I called Lovell and complained why this happens so often and ask them to replace it. Their answer was that I am out of 2 years builder warranty, and I supposed to do it myself. I have managed to get some tiles from their contractor. I had a roofer coming to change it but unfortunately, he couldn’t do it. The tiles were the wrong ones, not the same contractor brought to me and not the same one stated in my pre-purchased documentation. He told me that there are different tiles, not the same as on my roof. Lovell did not just know what roof tiles are on my roof, they even logged wrong ones in our house documentation. While he was on a roof, he spotted couple more broken tiles. I went to the loft to check if there was any leak and at my surprise, I did find a leak. I could see there is a visible leak coming alongside the wall. It was caused by screw tearing felt and allowing water coming in a loft. This is something which could be noticed at the first place building it. So obvious human neglect or error. I did go back to Lovell and they told me to contact NHBC which I did. And of course, NHBC would not cover that cost after inspecting because it is less then their estimated cost. For them it is less but for me a lot to cover from my pocket.Lovell have got their “well earned” money and so pleased they do not have any responsibilities after 2 years although they have so many complains and proves that houses have being poorly build, most of problems being human errors.So, their above statement is completely false and do not take it for right.
5/5
TrustpilotExcellent customer service
Tanya, Mel and Pat at Ludgershall have been lovely and helpful. Professional and welcoming with the purchase of my new home.
Thank you very much for your 5 star review Hayley. We are so pleased to hear your positive comments and I have passed them on directly to the team who will be so happy to read them. We wish you all the best in your brand-new Lovell home.
5/5
TrustpilotNew Lovell home Glasgow
Annmarie has been great with us from the start and has guided us through the process. She has used her experience to give us advice which has enhanced the process.
5/5
TrustpilotAbsolutely wonderful experience as a…
Absolutely wonderful experience as a first time buyer so far. From Jacqui, the Sales Exec, to the site team. The journey is just beginning but I’m grateful for the service so far. Thank you Lovell. Mel
We are delighted to hear that you have enjoyed your experience buying your first home, this is an exciting time and we will be here with you every step of the way.Thank you for choosing Lovell Homes
5/5
TrustpilotStaff were clear and informative on the…
Staff were clear and informative on the house and site position, which helped us to make our decision to buy.
Hi Roger, Thank you for your 5 Star Review, we are pleased to hear you have had a positive experience with ourselves - we will be sure to pass your feedback onto our Sales Executives. Thank you again, Lovell Homes.
5/5
TrustpilotBeautiful house I really like it good…
Beautiful house I really like it good service Joanne James thank you so much she is very help full I hope they leave everything what comes in the house :) x
Hi Aydin,Thank you for your kind review, I will make sure to pass your comments onto Jo! Thank you again, Lovell Homes.
5/5
TrustpilotVery good Emily very good she a asset…
Very good Emily very good she a asset to your firm
Hi Peter, Thank you for your 5 star review, we will be sure to pass your kind comments onto Emily! Kind Regards, Lovell Homes
5/5
TrustpilotTOP MARKS for Matt and Jo.
Matt and Jo the sales advisors at Lovell Homes have been very helpful. Putting us at ease through a very comprehensive reservation process. We are very comfortable with the most expensive purchase we have ever made. Very professional.
Thank you for leaving Matt and Jo such a wonderful review. We’re so pleased that you felt at ease throughout your reservation process, and are looking forward to continuing on the next steps of your Lovell Homes journey with you.The Lovell Team
5/5
TrustpilotExcellent customer service
Staff from the outset have made us feel welcome and provided the information we needed to make a decision to buy a new build. The attention to detail was excellent of the house and what to expect. Thank you.
Thank you very much for leaving us a 5-star review. We’ll pass your comments on directly to the Drummond Park team.Many thanks,Lovell Homes Team
5/5
TrustpilotExcellent work in everywork beat asset…
Excellent work in everywork beat asset to your company Tom customer care
Thank you for taking the time to leave such a lovely 5* review for the work which was carried out on your home in East Anglia, by Tom.We are so pleased to read all of your comments on the service which you received from our team and the quality of work carried out. We have passed your comments on directly to Tom and to our customer care team in the region, who we know will be really happy to read them. Thank you again, we hope that you are very happy in your new Lovell home.The Lovell Team
5/5
TrustpilotProduct seems up to a high standard & has good reviews
Great product so far & I'm looking forward to moving in later this year. Office staff helpful & very thorough.
Thank you very much for your 5 star review Yvonne. We are pleased to hear you are happy with the quality and excited to move into your brand-new home! Your feedback has been passed onto the team and we look forward to welcoming you into your Lovell home.
3/5
TrustpilotIt was great experience,and very helpful
Thank you so much for your kind words & 5* review! We're thrilled to hear that you had such a positive experience.Our team truly cares about making the home-buying journey personal and seamless, and it means a lot to know our efforts made a difference for you.Thank you for again for taking the time to leave us a review.The Lovell Team
4/5
TrustpilotJo and Matt can’t be faulted and were…
Jo and Matt can’t be faulted and were great throughout. The home was to a good standard with a few issues that were resolved swiftly.
Thank you Thomas for taking the time to leave a review of your experience buying a new Lovell Home at William's Park in Wymondham.We have passed your comments on directly to Jo & Matt, who we know will be really happy to read them.Thanks again Thomas, we hope that you have a lot of happiness in your new home in 2024.The Lovell Team
5/5
TrustpilotProfessional, approachable and just what we needed...
The whole reservation experience is well put together, all the information provided is all you need and answered all the questions we had.Thanks go out to the teams that helped us, look forward to the completion if the process, would recommend to anyone.
Thank you for your review and we will pass on your comments to the team on site.
5/5
TrustpilotWe are very pleased with the house…
We are very pleased with the house which is above our expectations. The cleanliness and helpfulness when moving in was excellent. Any queries were answered promptly. I only wish there was a choice of power provider from the start. Scottish Power we’re extremely difficult.
Thank you for your review, we are pleased you are enjoying your new home and will pass on your feedback on the choice of power to the team.Thank you again.
4/5
TrustpilotJordan the decorator was extremely…
Jordan the decorator was extremely friendly, polite and helpful. The job done was spot on, very happy
Thank you Mike for leaving a lovely 4* review for the work which Jordan carried out on your home.It's great to read such fantastic comments about Jordan, the service which you received and the quality of work carried out. We have passed your comments on directly to Jordan, who we know will be happy to read them.Thank you again Mike, we hope that you are very happy in your new Lovell Home!The Lovell Team
5/5
TrustpilotWe are fortunate to be dealing with an…
We are fortunate to be dealing with an extremely pleasant and efficient sales executive. All our enquiries have been dealt with on a timely basis and access to plots and show houses were much appreciated. We have never felt pressured throughout the process so far.
Thank you very much for your lovely review of the service you have experienced at our development The Acorns, Walsham -le- Willows.Its always so special when our customers take the time to write and complement one of our sales team. We will be sure to pass your praise onto Debbie, who will be delighted she has made you feel this way.Kind regards,The Lovell Team
5/5
TrustpilotVery friendly and helpful to provide…
Very friendly and helpful to provide all the details. Share all the necessary information and provide valuable suggestions
Thank you for taking the time to add such a wonderful review. I'll make sure Carol and Julie get the message, we're very lucky to have such an experienced team at our Spectrum development. Have a lovely day.
5/5
TrustpilotWell explained and very detailed…
Well explained and very detailed process for purchasing and for ongoing support and aftercare executed by a very experienced and very friendly sales executive. The stress of purchasing a new property was minimised.
Thank you for your kind review, we are glad that we have able to support and help minimise the stress of buying your new home. We will pass on your lovely comments to the team.Kind RegardsLovell Homes
5/5
TrustpilotThankyou so much to jo and daisy
Thankyou so much to jo and ellie! So helpful and friendly
Thank you Harry and Jasmine for leaving a lovely 5* review of your experience with Lovell Homes at William's Park in Wymondham. It's wonderful to read your comments about Jo & Ellie, and we have passed your thanks directly onto them. We know they will be very happy to read them.Thank you again Harry and Jasmine, we hope that you will be very happy in your new Lovell home!The Lovell Team.
5/5
TrustpilotExcellent experience purchasing a Lovell home
Very pleasant and experienced staff, who answered all my questions confidently.High quality homes with high quality interior builds.High standard of appliances in the home. A very pleasant experience reserving the home.Thank you!
Hello, Thank you for taking the time to write your 5* review, we're so pleased to hear you have had a good experience buying your home with us. Many Thanks Lovell Homes Team
5/5
TrustpilotDulce so professional
Dulce so professional , look forward to working with her . Explained all requirements
Thank you Kerryann for leaving a lovely 5* review of your experience with Lovell Homes at St Edmund's Park in Acle.It's wonderful to read your comments about our team, and we have passed them on directly to Dulcie, who we know will be very happy to read them.Thank you again Kerryann, we hope that you will be very happy with your new Lovell home!The Lovell Team.
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