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Bank House Property Deal reviews

4.2

★★★★★ Great

19 reviews across 1 platform

68 The Strand, Walmer CT14 7DP

Bank House Property's Walmer office at 68 The Strand is rated 4.2 out of 5 across 19 reviews on 1 platform, including 19 Google reviews rated 4.2. Checked 9 October 2026.

4.2 / 5

Reviews on Google

This office

Reviews may appear on more than one platform.

Reviews

Every review we hold for the Walmer office, from every platform, shown as written. First names only.

5/5

Google

Excellent customer service with the property I rented from them. Chloe is always incredibly helpful, along with everyone there, and sort issues out as quickly as they can. Couldn't recommend them highly enough.

George · 30 March 2019

1/5

Google

Terrible experience. The fees were twice what other agencies charge and once I moved in, a couple of weeks later I was sent a letter by a solicitor saying that the landlord was being taken to court by their bank for not paying the mortgage in ages! The agency had always been evasive about getting back to me and evidently Bank House Properties hadn't actually spoken to the landlord in 18 months and despite doing everything except a cavity search on me, hadn't checked that the landlord was still able to rent out the property. They couldn't get a response from the landlord, so I moved out, having to pack up and pay agency and removal fees all over again and I was then told that I couldn't have my deposit back! Bank House were unsympathetic so I had to write directly to the landlord and beg. Thankfully the landlord released my deposit and the property was put up for sale. The letting agency were incompetent, unfeeling and left me, as a tenant, in the dark - the whole thing was extremely stressful and I should never have been let the property in the first place. They are firmly on the side of the landlord and don't care about the tenants. I asked for a refund on the agency fees due to the situation which I felt was partly down to their incompetence and deceitfulness, but they refused. They even have the nerve to act like they are doing you a favour. Zero stars wasn't an option, unfortunately.

Lucy · 8 July 2016

4/5

Google

Great customer service and support when we rented recently. Chloe has been really helpful and patient. Would happily recommend.

Jackie · 30 March 2019

5/5

Google

We were very fortunate to rent a property from Bank House. Unlike other estate agents, they couldn't have been more helpful making the transition from the initial viewing to moving in. A cheerful and professional group that made our search a pleasure. I recommend Bank House to anyone looking for a home.

Mark · 8 July 2018

5/5

Google

Used Bank House for two different properties I have lived in. Always had a great experience with staff who are happy to help with any problems that I've ever had as a tennant.

Tom · 8 July 2019

5/5

Google

Always friendly and happy to help no matter the issue will do all they can to help. Will look to use again in the future

Dan · 29 March 2021

5/5

Google

Bank House customer service is amazing, they helped me for a few months to find my perfect home, I would recommend them to anybody, thankyou for all your help

Clare · 8 July 2019

5/5

Google

Very efficient and professional. A first class business

Vivienne · 29 March 2023

5/5

Google

Bank House customer service is amazing, they helped me for a few months to find my perfect home, I would recommend them to anybody, thankyou for all your help

Clare · 25 November 2018

3/5

Google

Very difficult to get work complete. Been waiting for 1 job over 1 year.

Mark · 29 March 2022

5/5

Google

Pain free sale of our home highly recommended excellent service all the way through couldn't be happier

James · 8 July 2018

5/5

Google

Very communicative, and easy to talk to. Strongly recommend.

Jocasta · 29 March 2020

5/5

Google

Fantastic staff and fantastic service

Jez · 29 March 2020

1/5

Google