5/5
TrustpilotThank you Chancellors!
Ella has been excellent with helping us find the right home and walking us through the admin part. Thank you! We look forward moving into our dream home!
Trusted Agent profile · Wallingford
Chancellors Wallingford reviews
★★★★★
262 reviews across 3 platforms
5 St. Martin's Street, Wallingford, OX10 0AL, OX10 0AL
Part of Chancellors, see every office.
Chancellors's office in Wallingford, at 5 St. Martin's Street, is rated 4.5 out of 5 across 262 reviews on three platforms, including 66 Google reviews rated 4.5.
Want a trusted local agent to help?
Tell us what you need and we'll put you in touch. Chancellors Wallingford hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Wallingford.
Reviews
Every review we hold for the Wallingford office, from every platform, shown as written. First names only.
Trustpilot1/5
TrustpilotExtremely poor property management and communication
Our experience as tenants with Chancellors/LRG’s property management team has been extremely disappointing. Throughout our tenancy, we have repeatedly had to chase for basic updates and for issues to be progressed. The most significant example was our allocated parking space, which is expressly included in our tenancy agreement. We were unable to use it for a prolonged period because of problems with the communal car lift, while continuing to pay our full rent. Despite repeatedly asking about alternative parking and compensation, we struggled to get a substantive response. We also had outstanding works to a bedroom wall that had been discussed before our tenancy began. Again, this required repeated chasing before meaningful action was taken. Eventually we felt we had no option but to make a formal complaint. What is particularly frustrating is that LRG’s own final complaint response acknowledges shortcomings in its communication, that we repeatedly had to contact the property management team, and that our correspondence had not received the appropriate attention. After all of this, LRG offered £100 in “full and final settlement” for its service and communication failures, while simultaneously confirming that the separate question of compensation for the loss of our contracted parking space is still awaiting a decision from the landlord. Problems can happen in any property, and we understand that not everything is within a letting agent’s direct control. Our issue is how those problems have been managed. Tenants should not have to repeatedly chase simply to receive updates or get outstanding matters progressed. Based on our experience, the property management service and communication have fallen well below the standard we expected.
2/5
TrustpilotThe frustrating experience of dealing…
The frustrating experience of dealing with a tenant who hadn’t paid rent for 4 months and an accounting team who hadn’t chased the debt, contacted the guarantor or provided an account statement during the period. I was most frustrated when calling the area office. However, Rebecca answered my call and listened to my issues, heard my frustration and took the time to agree a course of action. Not only did she accurately outline the situation, advise what steps she would take to gather the information and committed to contacting me with updates. To be called back with an update was most refreshing and unusual having previously left more than 5 messages for a manager and not receiving a call back.
5/5
TrustpilotGood help
Charlotte has been great and patient, showing me all available houses I am interested in purchasing.
Agent replied · 27 May 2026
We're so glad to hear we could assist you in finding your perfect home. We appreciate your kind words!
5/5
TrustpilotMolly is highly efficient
Molly is highly efficient, always responsive and manages our portfolio with a high duty of care.
Agent replied · 27 May 2026
We are so pleased to hear about your positive experience. Thank you for your kind words.
4/5
TrustpilotViewing went well and was well guided…
Viewing went well and was well guided and explained. The follow-up was useful and well conducted.
Agent replied · 27 May 2026
We're so glad the viewing and follow-up were helpful. We appreciate your kind words!
5/5
TrustpilotOutstanding service from start to…
Outstanding service from start to finish. I am writing to share our excellent experience with Jamie from Chancellors London during our recent property purchase. Despite a very complicated situation on the seller's side, Jamie guided us through the entire process with utmost professionalism. His responsiveness was exceptional; he was always available to answer our calls and messages, calm our anxieties, and signpost the next steps to keep things moving swiftly. We felt fully heard and completely safe in the hands of an expert who values due diligence. We are now happily moved in and highly commend Jamie's work.
5/5
TrustpilotJamie Woodman has been really helpful
Jamie Woodman has been really helpful, is good at clear communication and always responds quickly.
Agent replied · 27 May 2026
We're happy to hear our team provided such helpful and clear communication. Thank you for your positive feedback.
5/5
TrustpilotReally great service from Charlotte at…
Really great service from Charlotte at chancellors. I’ve had negative experiences with estate agents in the past but Charlotte was professional, polite and knowledgeable about the property she was showing me. She got back to me quickly with answers to follow up questions I had.
5/5
TrustpilotHenley Chancellors Review
I was in situation where I was in an unfortunate position of having to find a rented property quickly. Katie for Chancellors (Henley) was able to find me a place quickly which alleviated alot of stress that comes with having to move suddenly. She was candid, responsive and a very polite agent and I appreciate her help and the help from Chancellors.
Agent replied · 27 May 2026
We are so pleased we could assist you in finding a property quickly during a stressful time. We appreciate you sharing your positive experience with us.
5/5
TrustpilotDan has been brilliant
Dan has been brilliant, very accommodating very polite and a pleasure to deal with
Agent replied · 27 May 2026
We are delighted to hear you had such a positive experience. Thank you for your kind words!
5/5
TrustpilotExcellent experience
We had an excellent experience with Chancellors. Daniel Wise was always present, responsive and incredibly supportive throughout the process. Thank you for the great service!
5/5
TrustpilotFranki is great
Franki is always very quick to respond and very helpful . She does a great job and I feel I can trust her.
5/5
TrustpilotGreat service
Charlotte has been extremely polite professional and helpful
Agent replied · 23 June 2026
We appreciate your kind words! We're glad you found our team member helpful.
5/5
TrustpilotBethany was really engaging and had a…
Bethany was really engaging and had a great understanding of the property.
Agent replied · 27 May 2026
We're glad to hear our team's engagement and property understanding were helpful. Thank you for your feedback!
5/5
TrustpilotPositive experience throughout
Aisha was timely, honest, informative, helpful, etc.
Agent replied · 23 June 2026
We appreciate your kind words! We're glad our team was helpful.
5/5
TrustpilotHannah has been brilliant
Hannah has been brilliant from booking the viewing in, showing us around the property and had answers to all of our questions and help with a complex application
5/5
TrustpilotGood property manager helps
Chancellors can sometimes be slow when dealing with maintenance requests from tenants, and sometimes require repeat chasing up. But having a good property manager really helps. I was dealing with Coco Robert-Squire who was efficient and proactive in sorting out my maintenance issues in the rented property, and got the issues resolved pretty quickly.
Agent replied · 23 June 2026
We appreciate your feedback and are glad to hear that our property manager was efficient in resolving your maintenance issues. We are always working to improve our response times.
5/5
TrustpilotJessica was so helpful in my house…
Jessica was so helpful in my house buying process and made it go as smoothly as possible. We will 100% contact her for help in future.
5/5
TrustpilotIsabelle was great to deal with
Isabelle was great to deal with. She kept us up to date with our rental property and was really helpful as well as knowledgeable.
Agent replied · 23 January 2026
Thank you, we are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
5/5
TrustpilotExcellent service
Well, What can I say about Rakesh Jethwa. He has been an absolute star and amazing in his service, since giving an evaluation on my property right through to getting offers. He is so personable, makes you feel like family. He has helped in troubled tenants and advised and assisted in every eventuality. I would give him 6 Stars if I could. No doubt he will always assist any new vendors who want to put their property for sale. I would not have been were I am without his help. He will be appreciated always and I thank him for his service and this includes Courtney Kennedy in the after sales office, who has been a tremendous help too. I thank the entire Chancellors office for their help and support. With kindest and respected regards.
Agent replied · 23 October 2025
Thank you for leaving us this great review, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.
5/5
TrustpilotOdeta was very helpful bright and…
Odeta was very helpful bright and cheerful, went out of the way to help
Agent replied · 20 March 2026
We appreciate your wonderful feedback! We are so glad that you found the service helpful, especially the advice on recent legislation. We're happy we could assist you in finding your ideal place and that you felt supported.
5/5
TrustpilotEllie has been kind
Ellie has been kind, and helpful and always on the end of the phone to answer any questions you have
Agent replied · 23 January 2026
Thank you, we are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
5/5
TrustpilotIsabelle is very supportive and always…
Isabelle is very supportive and always listens .... great communication and very kind
Agent replied · 20 March 2026
We appreciate you sharing your positive experience; we're glad to hear you were satisfied with the support and communication.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Want a trusted local agent to help?
Tell us what you need and we'll put you in touch. Chancellors Wallingford hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Wallingford.
