William H Brown Pontefract reviews in Wakefield

★★★★★ 5/5

Google

I want to say a huge thankyou to William H Brown for all of the help and support I have received during my house sale. Kelsey and the team have kept me updated with all developments during the process, going above and beyond what I expected during the move. Any information I needed was followed up by Kelsey and any requests were professionally and efficiently answered . I could not be happier with William H Brown and would highly recommend them. Thankyou for all you hard work and unwavering commitment .

Paul · 15 December 2025

★★★★★ 1/5

Trustpilot

There is one in Wakefield which I have…

There is one in Wakefield which I have recently experienced and quite frankly it’s the worst I’ve experienced. They are fine with you calling them but when you email them, they don’t respond and this makes a mockery of the customer which is extremely disappointing. Sometimes I just want to call them and tell it how it is or walk in the branch physically, only problem it’s busy times during the week and weekends….need to step up and improve honestly…..the complaints protocol is woeful and abysmal to say the least. Put this through twice and no joy unfortunately. Terrible….

Shandeep · 10 August 2026

★★★★★ 5/5

Google

We were recommended William h brown by friends and family and after a rough experience with another estate agents, William h brown were our saving grace, especially Dan and Charlie. The service was immaculate, everyone super helpful and kind. I cannot recommend them enough, they take half the stress of buying a house away. The mortage services although on the pricier side are well worth it, Dan weren’t just a mortage advisor he helped with viewings and much more, Charlie was always a friendly voice on the phone to talk us through anything we needed. I would definitely recommend to anyone looking to buy or sell as the service is top notch ⭐️

Tiffany · 1 December 2025

★★★★★ 5/5

Google

After having a very bad experience previously with a different branch of William H Brown we were apprehensive about using them but actually the pontefract team couldn’t have been better. Everyone we spoke to was efficient, helpful and friendly including Natalie who was our primary estate agent. Their mortgage advisor Dan was especially great, always happy to answer any questions we had and made a generally stressful process of mortgage applications smooth and easy. Thanks!

Corrina · 10 September 2025

★★★★★ 5/5

Google

I highly recommend Charlie Wood from the Pontefract branch, she was professional, friendly and most of all extremely efficient. She dealt with my purchase and was so fast in responding to questions and queries, other staff members were equally helpful when Charlie wasn’t available, they made my house sale so much easier, I’d like to thank them all.

Gillian · 22 November 2025

★★★★★ 5/5

Google

Great Service, Highly Recommend! Had a really positive experience with William H Brown, especially thanks to my mortgage advisor, Dan Irvine. He was professional, friendly, and extremely helpful throughout the whole process. Dan made everything clear and easy to understand, always kept me updated. I felt supported every step of the way. Highly recommend both Dan and the team at William H Brown!

Mousmi · 8 September 2025

★★★★★ 5/5

Google

If I had to use three words to describe the team at W H Brown it would be; Fast, professional and efficient. They got our property photographed on Saturday morning and it was live online by mid afternoon on Monday! Olivia was quick to reply to all our emails and Joanne is always at the end of the phone when you need her.

Sam · 8 September 2025

★★★★★ 5/5

Google

Julie has been absolutely incredible throughout my mortgage journey. From start to finish, she provided expert advice, clear communication, and unwavering support. She took the time to thoroughly understand our needs and explained all the options in a way that was easy to understand, making what could have been a stressful process feel seamless and straightforward. Her attention to detail and professionalism were second to none. Julie was always available to answer questions, no matter how small, and kept me informed every step of the way. Her knowledge and expertise gave me complete confidence in her recommendations, and I couldn’t be happier with the outcome. If you’re looking for someone who genuinely cares, goes above and beyond, and delivers results, Julie is the one to trust. I highly recommend her to anyone in need of a mortgage adviser. Thank you, Julie, for making this process such a positive experience!

Shannon · 7 January 2025

★★★★★ 1/5

Trustpilot

Don’t even bother always been the same that’s why get through so many staff….

Well went to view a property. Put an offer in and they said they went having a think about.. vendor )to find out another viewing the next day. Bad experience. Told me they would phone me in the morning had to chase all too much effort.

N · 5 September 2026

★★★★★ 5/5

Google

I couldn’t have asked for more from our mortgage advisor Julie Haigh. We were on a deadline to move in and she was there every step of the way pushing to have an early completion date. Everyone was amazed at how quickly we completed. I was able to ring or email Julie with any queries I had and she would answer asap. I would recommend Julie in a heartbeat. She is very experienced and made us feel at ease with the process. Thank you so much.

Tania · 3 November 2024

★★★★★ 5/5

Google

My partner and I have recently just completed our purchase to our first lovely home, and we couldn’t have done it without the help of Julie!! She was absolutely brilliant from start to finish. Always on hand if we ever needed an answer to a question, or help filling out documents!! Julie was that determined to help us through our purchase journey, that she did a little online call, where she shared her screen so we could see which bits she was explaining and showing us, so we understood more clearly. We couldn’t thank her enough for helping us buy our first home 🏠 A big thank you to the rest of the team, for helping us out when Julie wasn’t in the office, or sending our call up to her so we could speak with her!! You’re all amazing!!

Lauren · 25 August 2024

★★★★★ 5/5

Trustpilot

Anne Luby has been amazing from the…

Anne Luby has been amazing from the very beginning. She took the time to arrange regular Teams meetings, which made the whole experience feel much more personal. As a first time buyer, I had absolutely no idea where to start and was a complete novice who felt out of her depth, but Anne guided me through every step of the process.

Jessica · 16 March 2026

★★★★★ 1/5

Trustpilot

Please save yourself the heartache and…

Please save yourself the heartache and the frustration and do not use W H Brown Wakefield. In 20 weeks we have had two people view the property, we have dropped the price by £50k and yesterday attempted to call the branch 20 times following 3 email's regarding the termination of our contract with them. This follows appalling communication throughout. We issued formal notification 13 days and have not even had any acknowledgement. When asked what they could do to try and get more interest in the property they decided the best course of action for a bungalow that had been owned by a 96 year old was a TikTok video... not really the demographic that would be interested. We had two properties to sell following bereavements. The other property is sold and completed a week ago and went on the market two weeks after this one with a different estate agent. Today they finally sent a letter and said if we want to let it or put it back on the market to let them know as they would be happy to relist. I on the other hand would rather scream into the abyss.

Carter · 2 September 2026

★★★★★ 5/5

Google

Big thanks to Pia and Gabrielle for talking me through the letting process, simplifying things and getting everything sorted really really quick. Not only that but found great tenants a couple of days after the house going on the market. Thank you both!

Joel · 17 September 2025

★★★★★ 1/5

Trustpilot

PLEASE STEER WELL CLEAR!!

Poor communication, false promises from sales, lettings and mortgage services. Started off great but once they've had your money they don't care about resolving any issues. Don't bother with the lifetime membership as you'll have to do all the work yourself. Don't bother with management services for letting a property either, they won't tell you about any problems and they'll let your tenants damage your property and steal from you without any reconciliation measures or compensation. I sold my flat over a year ago and I'm still battling with them and the Zero Deposit scheme to compensate me for my property being stolen and damage that I paid to fix for the new owner out of my own pocket. PLEASE STEER CLEAR, SAVE YOURSELF A HEADACHE!!

Miss · 20 August 2026

★★★★★ 1/5

Trustpilot

As a tenant this is the worst rental agency I've ever dealt with - expected more from such a big name

As a tenant this is the worst rental agent I've ever dealt with. 1) Difficult to get in touch with - they hardly ever answer the phone. 2) The property was dirty when we moved in, no inventory provided. 3) The property was managed by Sequence Ltd who have provided a very disappointing service - early on we were told (via a phone call and after several weeks of us asking) to arrange for repair of a maintenance issue ourselves and that this could be deducted off our rent afterwards, and that the landlord had instructed this. We never received the refund, they said because they didn't have records of that instruction. Several staff members had started then left during our tenancy which didn't help (we were there for 6 months). 4) We are now having to contact Tenancy Deposit Scheme to get our deposit back relating to a different issue, mostly due to our inadequate landlord who it seems is trying to claim a random amount of money anywhere he might get away with it (we left the property in a cleaner state than when we arrived to try to avoid any possible excuses for deduction from deposit). Sequence Ltd doesn't appear to know about or be bothered about the law and tenant's rights.

Customer · 11 August 2026

★★★★★ 5/5

Google

Couldn’t recommend enough, we’ve used William h brown before for a reason. Especially thankful to Charlie & Dan, both went above and beyond to get our sale over the line. Charlie printed documents off for us and went through it without been asked, went to effort of finding answers we needed to move forward. Dan also hasn’t just helped with the mortgage . He’s been chasing our solicitors for responses through out & helped with the onward purchase even thought it’s with another estate agent. Fantastic service , would highly recommend’n thank you for helping us get our forever home!

Courtney · 22 November 2025

★★★★★ 5/5

Google

I have been with Julie from the day I bought my forever home over 18 years ago. Julie is the upmost professional, and goes above and beyond in her role as a mortgage advisor, Getting me the best deals right up To the last minute. Nothing is too much With Julie. I wouldn’t use anyone else for my mortgage. I have even got her working her magic for my brother. You’re one in a million Julie.

Helen · 27 April 2024

★★★★★ 5/5

Google

Me and Liam just want to say a huge thank you to Sophie and Natalie from W H Brown Pontefract branch for going above and beyond with helping us through the process of purchasing our new home as well as selling our property, we think we would be still waiting now if it wasn’t for them constantly chasing solicitors etc for us and the hassle we probably caused them haha but again we just want to say a massive thank you.

Jade · 28 January 2024

★★★★★ 5/5

Trustpilot

Ollie Aston flat inspection

This Morning I had Ollie Aston attend my flat for an annual inspection. He was on time as agreed. He took photos for Landlord and was a very pleasant with his customer communication during the visit. I raised a few questions which I hope to hear back. I wish him the success in his employ and rate 5 star service. Overall have dealt with WHB for 6 years always been of a high standard.

Peter · 24 August 2026

★★★★★ 1/5

Trustpilot

I would not trust these people

I would not trust these people, I emailed them to arrange a viewing on a tenanted property, no contact, after a couple of days I called them to arrange a viewing for same property, straight away the sales person tried steering me to another property instead, but I held firm, they said they would get back to me with an appointment, they never did, it’s now sold. They have preferred investors waiting in the background, other sectors would not get away with it.

Anthony · 10 July 2026

★★★★★ 5/5

Google

I would like to thank Kelsey for all her hard work she went above and beyond for the purchase of my property. 5*. Brilliant communication.

Beth · 18 December 2025

★★★★★ 5/5

Google

Julie Haigh helped me all the way through purchasing my first house, it was a daunting at first as I purchased on my own, but Julie made everything super easy for me and helped me every step of the way with anything I didn’t understand or wasn’t sure about. Would 100% recommend using William H Brown.

Phoebe · 5 January 2025

★★★★★ 5/5

Google

My partner and I had the help of Chris Box as our mortgage advisor and Kelsey Longstaff as our negotiator. We purchased our first home with them and they made the process as straight forward as it could be. Chris was massively helpful in guiding us through the mortgage and insurance applications and did majority of the legwork for us! Kelsey worked really hard to get us moved in as quickly as possible and replied instantly when we needed her. We hit a couple of speed bumps and Kelsey was always on the case for us. We are so grateful to both Chris and Kelsey for all their help and hard work with our first home purchase. Highly recommend.

Owen · 25 October 2023