5/5
TrustpilotLovely experience
We are buying a new build in Flockton. The experience has been made extra special by dealing with Lynn on site. Lynn is so friendly/helpful and honest and makes the experience a joy and not stressful!
Trusted Agent profile · Wakefield
Charles Church West Yorkshire Wakefield reviews
★★★★★
810 reviews across 2 platforms
Herriot Way, Wakefield, WF1 2UJ
Charles Church West Yorkshire's office in Wakefield, at Herriot Way, is rated 4.2 out of 5 across 810 reviews on two platforms, including 3 Google reviews rated 3.7.
Reviews
Every review we hold for the Wakefield office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotSettling into our new home
I think your staff in the office at herons park are very kind and helpful always ready to help. Also the builders on site are very good always kind and helpful.
Agent replied · 12 June 2024
Hi Anita,We always hope to receive this kind of feedback, thank you for sharing. We hope you have many happy years in your new home.Best wishes,Mia
4/5
TrustpilotWe have reserved a house excellent…
We have reserved a house excellent customer service from Mark so fa
Agent replied · 12 June 2024
Hello Barbara,Mark will be thrilled that you've had a great home buying journey so far, we'll be sure to let them know. Best wishes,Emmy
1/5
TrustpilotIf I could give no stars I would.
If I could give no stars I would.I’ve never known such a badly run company with managers who are exceedingly rude and blatantly lie.I have spent two years trying to have the problems caused in my home rectified. Phone calls, emails and visits. With cracked walls inside and out caused by pile driving.They have denied all correspondence and even denied coming to my home.I’ve asked for management to visit (with obvious distancing) to the view the damage caused outside . Yet nothing Shameful.
2/5
TrustpilotMy husband and I have seen the showhome…
My husband and I have seen the showhome in Cottenham and we were surprised to see a large crack between the wall and staircase (along the staircase). One of the curtains in the living room had been removed as the support was almost falling off the wall. Initially, we were very much convinced that this builder has the house we wanted, but not sure what to think about the quality of the house and what would be their after sales support when they did not bother to fix and polish the showhome. I have asked their representative about it and have been told that this is a normal process, but I very much doubt it. With only 7 days from moving in to report any faults and issues, I think that such cracks will appear later and then it will be on us to fix their poor work.
1/5
TrustpilotCharles church 5 bedroom luxury home; The Truth
I bought a 5 bedroom luxury home from Charles Church nearly 2 years ago, I have incorrect fitted external doors including my french doors all needing replaced, none of my windows have been sealed so problems with noise & drafts, there is daylight showing through external doors and actual blinds & curtains blowing inside the house, every single internal door is damaged and needs to be replaced. I have the incorrect kitchen sink which is incorrectly fitted, I have a broken cooker extractor... I have every upgraded light switch fitting covered in paint, the entire house requires repainting due to shocking paintwork, I have a hole in my main bathroom wall , all my bathroom extractors are covered in paint, I have broken upgraded radiators, I have 1 out of 3 showers working and cheap useless taps & plug fittings in all bathrooms, I have under the required insulation in my loft, I have broken internal shelves in my upgraded kitchen, I have not had any of my kitchen worktops sealed or showers, I have 2 incorrect fitted garage doors causing a huge draft, I have bathroom tiles that have not been sealed, I have wires hanging from every radiator in the house, I have shocking brickwork externally... what I do not have is any money left to fix all of this and 2 years in it’s absolutely shocking that this is genuinely the state of my home, the customer service is appalling, called in NHBC and the Charles church representative due to attend to resolve these huge problems didn’t bother to show up, no one is remotely interested in helping me and yet as I sit here with my head in my hands more and more houses are being built. I wish I knew ; I hope my review seriously deters anyone considering purchasing anything from this builder.
5/5
TrustpilotEdmund Park
Moved into a new 3 bed house on the Edmund Park development at Frome. Build Quality is great and the sales and site team couldn't have done more to make the move a smooth one
5/5
TrustpilotAngela in particular has been very…
Angela in particular has been very helpful to us.
Agent replied · 24 August 2024
Thank you taking the time to write your 5 star review, it's always lovely to hear from happy customers and we shall pass this on to Angela.Best wishes, Zoe
1/5
TrustpilotHouse not so bad, estate layout TERRIBLE!
My overall house is ok, there have been a few snags that have either been sorted or still need sorting but nothing too bad. My main complaint is the layout of the estate, we picked a 4 bed detached house near the back of the estate, we were aware that there was going to be affordable housing behind us but we did not realise how close behind us they meant. When we moved in there was nothing behind us but fields so the view was lovely, now there are flats and houses that have been built so close to my back garden that I don't like to use it. The apartments have balconies which overlook my garden! The field is on the other side why wouldn't you put the balcony facing the field? It makes no sense! So after months of buying our 'dream' home we have a garden which provides us with no privacy whatsoever overlooked by flats and houses. We decided to sell the house last year but nobody wants to buy it due to the house being overlooked at almost every angle! Now we are stuck in a house which we cannot sell, the planning and layout of the estate is ridiculous!
5/5
TrustpilotVery helpful
Very helpful. 1st class from start to completion. Curtesy calls and updates throughout. Nothing too much for these guy's.
Agent replied · 12 June 2024
Good evening Samantha, Thank you for sharing your experience with us, it is always so lovely to hear from happy customers. I will certainly pass on your kind comments to the team, they will be delighted to hear that they made your home buying journey a smooth and enjoyable one. Wishing you all the best in your new home.Best wishes,Rose
1/5
TrustpilotIf I could give Zero stars I would
If I could give Zero stars I would. My 81 year old mother bought a show house from them. The front door was broke and would not lock when she moved in and there was a water stain on the ceiling in the hall as well as many other minor defects. The site manager locked my mum in her house and said he would be back to order a new door, we never saw him again and my mother had to pay out £2000 for a new door as Charles Church would not respond to her complaints. The water stain on the ceiling they said was caused by the door being opened all the time as it was the show home and they did not come back to investigate it. Now every time it rains and its windy, my mother has water pouring in through her ceiling and window frames. her insurance company inspected it and said it was poor workmanship with regards to the pointing yet Charles Church are not interested and I am now going through trading standards. My 81 year old mother is living in a damp and mouldy house and Charles Church who have made hundreds of Millions in profits in the last year don't give a damn about you once they have your money.Do not buy a house from these cowboys you will just end up buying a lifetime of stress and worry.
5/5
TrustpilotBrilliant service we are so happy with…
Brilliant service we are so happy with everything from Charles Church
Agent replied · 12 June 2024
Hello Donka,Thank you for sharing your experience with us, it is always so lovely to hear from happy customers and receive such wonderful feedback for our dedicated team members. We shall certainly pass your review on to the team, they'll be delighted.Best wishes,Emmy
3/5
TrustpilotMiss Leading …
Finding out that the original specification in the printed Catalogue had changed. Therefore a lot of the items included had been removed.
Agent replied · 12 June 2024
Hi Shirley,Thank you for taking time to leave your review. We shall pass on this feedback to the relevant team for their consideration, thank you for sharing your thoughts on this.Best wishes,Mia
1/5
TrustpilotWorst builder Charles Church - Persimmons
Charles Church has unethical practices all the way from get go. Unfortunately there is no zero star rating option ! They harass and pressurise their customers unnecessarily. They drove me and my wife crazy during our buying process. In the end you will be so fed up that you will just feel walking away from the deal. They will never own up to their mistakes and will try best to put on you even if it's their fault. Then they also recommend some solicitor to go with ... NEVER DO IT. It is a scam they just it for getting commission. Not because of anything else. I got coaxed into the solicitor they recommended and almost lost the deal because people were incompetent. They never owned up that it's them who recommended them in the first place. They brought my family to tears . By God it tell you . I curse them day and night they have no ethics. They are just wolves underneath their smiling faces. There are so many other great builders out there go with them who appreciate your money .Save your family peace of mind and agony. NEVER BUY CHARLES CHURCH OR PERSIMMONS.
5/5
TrustpilotKept us informed at every stage
Kept us informed at every stage, handled the glitches in really well to ensure a smooth handover. All staff have been excellent.
Agent replied · 12 June 2024
Dear Mr Nichols,Thank you very much for taking time to leave your review. We’re so pleased to hear that you have been well looked after by the team and that so many individuals have made an impact on your home buying journey. I will pass your feedback on to the team, they will be thrilled. We wish you many happy years in your new home.Kind wishes,Lucy
5/5
TrustpilotFirst time buyer
Great customer service on my first time house purchase @ mascalls grange.
Agent replied · 12 June 2024
Hi Matt,Congrautlations on buying your first home, it is such an exciting time and we really appreciate you taking the time to leave us this wonderful review. Kind wishes,Lucy
1/5
TrustpilotPoor poor poor no customer service full…
Poor poor poor no customer service full of bull. How long does it take to get your £100 deposit back. Houses on site that have been reserved for months and we were informed you MUST complete in 35 days. The price also increased by £10,000 haha always be prepared to walk away from a house hahaha no thanks Charles Church. Mmmmm this will be the 5th time I have requested my £100 back and still no refund :(
5/5
TrustpilotKeep calm and carry on!
Great experience, Amy and The Team on site were very friendly and professional. Buying a NEW home is a daunting experience, but they made it fun, and took time to explain everything clearly.
Agent replied · 12 June 2024
Hi Gary,Thank you for your review and sharing your experience. We are delighted to hear that you have been so well looked after by Amy and the team and we shall share this with them, they will be thrilled.Good luck with the rest of your journey and do come back to us once you have moved in.Kind wishes,Lucy
3/5
TrustpilotCommunication is not charles church…
Communication is not charles church strong point very poor. Email sent no response not even to say they had received it. Apart from Darren at the Uckfield site I would not know what is going on.
Agent replied · 12 June 2024
Dear Sonia,Thank you for taking the time to leave your review. I am sorry to hear that this is your experience and will pass on your comments to the team for their awareness. Although, I am pleased to hear that Darren is looking after you and again will pass this on as he will be delighted to hear.Good luck with the rest of your journey.Kind wishes,Lucy
5/5
TrustpilotGreat!
Haven’t quite completed yet but so far it’s been a smooth transition, helpful, informative and communication has been excellent.
Agent replied · 12 June 2024
Hi Jodie, Thank you for taking the time to leave us a review, we are pleased to hear of your buying experience at Oakhurst Village. We will pass on your feedback to the team. We wish you many happy years in your new home once you have moved in. Best wishes, Ada
5/5
TrustpilotCharles Church are a very good company…
Charles Church are a very good company they make lovely homes they gave me a good discount and hopefully everything will go okay on the sale of the property.
Agent replied · 12 June 2024
Hi Carlos,Thank you so much for taking the time to leave us a review, it really means a lot to us. We're pleased to hear of the service you've received. Wishing you many happy and healthy years in your new home.Kind wishes,Eva
5/5
TrustpilotKept me up to date every step of the…
Kept me up to date every step of the way through the build,moved in a month earlier than expected,great quality build,nothing is to much trouble on the snagging to put right.Thanks you.
Agent replied · 12 June 2024
Thank you for your valuable feedback, it is very much appreciated! Wishing you many happy years in your new home.Best wishes, Zoe
5/5
TrustpilotDealing with Terry in the sales office…
Dealing with Terry in the sales office in Cramlington has just been excellent!
Agent replied · 12 June 2024
Hi Charlotte,Thank you! Terry will be delighted when we share your kind words.Holly
5/5
TrustpilotI would just like to thank the site…
I would just like to thank the site team led by Steve and ably assisted by Jason in dealing with my snags/defects since I have moved in.
Agent replied · 12 June 2024
Hi,Thank you for taking the time to leave us a review, we are pleased to hear you have been well looked after by the team. We wish you many happy years in your new home.Best wishes,Mia
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
