Bridgfords Wakefield Sales reviews

★★★★★ 5/5

Google

Recently rented my house through Bridgfords and the process from start to finish was faultless. Got keys very quickly and the house was already in good condition with not much start up cleaning to be done :) Emily was amazing to deal with and didn't mind my constant phone calls regarding my tenancy. Thanks guys! :)

Adrienne · 1 December 2024

★★★★★ 1/5

Trustpilot

The worst out there

The worst out there, put us through so much drama, very stressful and mentally draining, their mortgage broker is absolutely useless, 4 months later we were declined, absolute waste of time, waste of energy, they just didn't want us to buy it for some reason, maybe because we are a different skin colour to them! Stay away from the burnley branch, good lord, how do they get away with this bs.

Ify · 13 August 2026

★★★★★ 5/5

Google

Sarah has been fantastic from day one, assisting us with two properties. She guided us seamlessly from the start to the completion of the rental process and has been incredibly supportive throughout. Sarah kept me updated every step of the way, ensuring everything went smoothly. She is truly a valuable member of the team!

Harpreet · 19 December 2024

★★★★★ 1/5

Trustpilot

Bridgefords are the worst estate agents…

Bridgefords are the worst estate agents i have ever come across, i am so glad i did not decide to sell my house with them! They never answer the calls, constantly leaving voicemails, very rarely they call you back! I viewed a property with them a week or so ago & no follow up phone call the following day, I wanted to make an offer , left several voicemails & nothing! Please avoid Bridgefords at all costs. They are the worst estate agents i have ever come across. Please stay away!

Lucy · 9 June 2026

★★★★★ 5/5

Google

Lee Johnson has been amazing helping me with the mortgage to buy a house as I was separated from my husband and I did not know what to do. I am now the owner of my dream home and all of this would not be achieved without Lee's help. Even though my English is not my first language Lee took the time to fully understand my needs. Thank you Lee Johnson!

Mihaela · 26 February 2024

★★★★★ 5/5

Google

My wife and I were first time buyers and sought out Bridgfords to help with our mortgage. We were put in touch with Lee Johnson, based in Halifax, and we have been so fortunate to have such an attentive and caring advisor. He made it clear that despite not being on our doorstep, he would be with us every step of the way and he was very true to that promise. He provided much needed clarity and reassurance at key points throughout the process and was flexible as we navigated through some difficult circumstances. We cannot thank him enough for his exceptional service and would wholeheartedly recommend him to anyone looking for the same service. We would use him again for any future services too.

Dan · 1 September 2025

★★★★★ 5/5

Google

Jasmine was extremely helpful. Very easy to deal with, would recommend.

Nial · 10 March 2026

★★★★★ 5/5

Google

Recently dealt with Bridgfords to aid with a house purchase. Lee Johnson was our Mortgage & Protection Consultant he ran us through every step we'd need to take and made us really think about every aspect of buying a house. As first time buyers this was incredibly important as we felt comfortable and cared for. Thanks to Lee and Bridgfords!

Jacob · 24 August 2024

★★★★★ 5/5

Google

I was a first-time buyer buying from bridgfords, I was put in touch with Lee Johnson from Halifax who helped me out every step of the way, helping to get the mortgage set up, helping with issues with solicitors, even when the sale had completed and I was left with vague instructions to get into the property, Lee accompanied me to the place to make sure I got in safe, I would 100% recommend.

Adam · 20 October 2025

★★★★★ 5/5

Google

Absolutely fantastic experience after being evicted due to a maintenance problem that had be ongoing we found a property with Bridgefords, they were brilliant start to finish especially Sarah, nothing was too much for her, any questions were answered promptly. Less than 3 weeks from holding deposit security to moving in. Even received a welcome package on the day of moving in, which was a really nice touch. Couldn’t fault it at All!! 1000% recommend!

LJ · 24 October 2023

★★★★★ 1/5

Trustpilot

ignored, patronised and falsely accused

3 months into our tenancy we've experience the following with Bridgfords/Countrywide/Entwistle Green (no, I have no idea why they all take turns to email me or why they have different names if they're basically all the same company): * being told I had incorrectly logged repair reports online, despite following the printed handout we were given upon arrival to the letter. when I explained this, all I was met with was "the name of the person who gave you this information". I didn't really care about that, I just wanted the repairs done. This employee then ghosted us and never messaged back. *several issues we reported in our first week STILL have not been addressed, it's a joke. *it took around a month of emails and phone calls with various other employees just to get somebody to sort our broken boiler and thermostat out; we had no heating all that time and this was when it was still freezing every day. *we were instructed to order a bin from the local council and pay for the bin ourselves, then minus that fee from our next rent payment. despite being told to do this, Countrywide/Bridgfords sent us a threatening email saying we were in arrears. I replied back saying this was rubbish, only to be ignored for two days. I only got a reply when I sent a follow up saying I would message literally every day until they backed off and apologised. Funnily enough, 5 minutes later, they finally replied. *it for some reason took a month for them to remove the 'for rent' sign outside. again, as soon as I complained, it magically disappeared shortly after. *I had to fix a broken kitchen drawer myself within the first month myself because they refused to acknowledge the issue which had been present since day 1. *customer service is woefully slow. if you want to communicate via email, you get whinged at and pushed towards phone calls, which you then get dumped onto hold for and have patchy reception anyway. *during those phone calls, I'd be told 'this will happen, the landlord is sorting this', but nothing ever happens. *we've had 3 - soon to be 4 - visits from a contractor with regards to our bath/shower. how it takes this many call outs to repair one tap is beyond me. *this latest instance of the contractor coming around has now broken the bath tap, no hot water, the seal is leaking, he's caused some damage to the kitchen and even our front door doesn't shut properly due to some equipment he'd had resting against the door for an hour. What does Bridgfords/Countrywide have to say about this? 'You should have pointed it out due avoid another unnecessary visit to the property'. Yeah okay, i'm so sorry for beinga dumb tenant who refused to let the contractor leave until i'd magically detected various issues around the house and bullied him into fixing them. if we'd arranged for this to take place when out of the house anyway, what would this 'Emily' have said to me then, "you should have stayed at home and not gone to work to prevent another home visit". what nonsense. this woman is on another planet. I have filed a formal report against her because she shouldn't be offering her own opinions. for a supposed professional, her entire email was nasty and sneering. all in all, incredibly useless company. but I will be happy to update my review with positives if they actually prove they can deliver from now on. We shall see...

MW · 26 May 2026

★★★★★ 5/5

Google

Recently moved house over the Christmas period, Sarah & Jasmine made things nice and easy 🙂 …

Antony · 10 January 2026

★★★★★ 5/5

Google

I am a returning customer to Lee Johnson, after 5 years. I had the option of having my free mortgage advisor, but yet still returned to Lee because of his exceptional service. He understands me as a customer and what is important to me. My 1st mortgage was a tricky Trust Mortgage and he found the only 2 companies in the UK and secured me a great mortgage. This years, things were simpler, but it didn't stop him relentlessly looking for the best deal for me. I know he has my best interests in mind. He replies to messages as soon as he can, even if it is in his own time. He is always honest and transparent and I never feel pressured into products. I don't say this often, but I trust him and I would rather pay for his service than get products that are not right for me from a free service. He knows I will be returning again in 5 years. He goes above and beyond and so has my custom. I would recommend him to friends, family and colleagues and have done.

Alison · 1 August 2025

★★★★★ 5/5

Google

I called Halifax branch and I got through immediately to Sarah Broadbent . She was kind , very helpful and explained all the information step by step . We needed a house for our family of 4,we are moving from Cambridgeshire to Halifax which is stressful enough because of the distance. Sarah immediately took actions about the property that we have required and she did an amazing job . She organised everything and complete all the necessary steps within a space of 24 hrs . We couldn't be more grateful for the help that we have received from Sarah. She even organised our checks to be done in Cambridgeshire so we wouldn't have to come down to Halifax all that way just to sign documents. We are extremely happy and thanful . Highly recommending Bridgfords Agents . Very efficient, kind , professional . Sarah Broadbent you're a star . Thank you !

Martyna · 23 July 2025

★★★★★ 5/5

Google

Think the service provided from Lee Johnson was outstanding he really did help me and my partner secure our mortgage and got us an acceptance of more than we ever imagined, we now have our own home thanks to Lee, I would highly recommend him to anyone looking to mortgage /re-mortgage a home there’s no messing about and he has your best interest and won’t fob you off like others do. Thanks again Lee.

Reece · 27 March 2025

★★★★★ 1/5

Trustpilot

Valuation?? They can't be bothered!

Booked in a valuation with Bridgfords. They called the following morning at 830 which was very efficient. Was advised over the phone that this would take 30 minutes. Had a phone call from the Sale branch on the morning of the appointment. Asked if i intended to put my house up for sale, said it would be dependent on the equity we have in the house. He said the valuation would take and hour and a half and he could send a virtual valuation. It sounded like the guy couldn't be bothered at all. If this is the level of experience you get from someone that is trying to get your business, I would hate to think about the experience you would have selling through this place. Really poor service!

Jon · 5 May 2026

★★★★★ 5/5

Google

I can't fault the team at Bridgfords. They are friendly and professional and quick to respond to queries. The little welcome pack on arrival is an example of their attention to detail. The online systems for managing my property and setting up utilities were very easy to use. Particular thanks to Joe and Alex who have made me feel supported throughout the process - much needed when moving 300 miles! Highly recommend!

Amy · 24 October 2023

★★★★★ 1/5

Trustpilot

Have reported manager to property…

Have reported manager to property ombudsman. Bridgfords agreed a one percent sale fee to sell grandmothers property. The branch manager, Tammi Moulton, then completed the sale contract on our behalf, changing the fee to 'percentage of asking price' without consent - leading to an increase in fee by hundreds of pounds. This is, of course, unethical, illegal and we are challenging this. Add this to poor service, poor marketing of the property, and poor attitude of the staff members, in particular Tammi Moulton, and I don't think it is possible to find a worse estate agent in Staffordshire. Needless to say, I would avoid using.

Gemma · 28 November 2024

★★★★★ 1/5

Trustpilot

Landlords (and tenants!) - avoid this agent

To use a phrase, Bridgfords / Countrywide are an omnishambles, when it comes to being a landlord's agent. Landlords - Do yourselves and your tenants a favour and choose a different agent. You will end up doing just as much work managing Bridgfords (actually Countrywide) as you would managing any issues directly yourself. Two particular incidents that wound me up were when they charged us for work done by a decorator, which the decorator later admitted was never carried out; and secondly after forgetting to charge a tenant for costs due to them, they charged us instead, after deposit refund - without agreement or notice (money they still refuse to refund).

Paul_reflects · 15 April 2026

★★★★★ 5/5

Google

Sarah was very helpful and made the whole process of getting a flat very easy. Always contactable and had an answer at every stage of the process. A really great experience!

Sabha · 1 July 2025

★★★★★ 1/5

Trustpilot

Got bored of chasing them

Called multiple times to try and get a viewing booked in. Was told multiple times someone would call me back. Got bored of chasing them. They seemed far more interested in getting me to speak to their mortgage broker, and I hadn’t even viewed any houses with them yet! I have no idea how they manage to sell any houses. Quite clearly a load of sales people trying to hit targets and not actually that bothered about selling houses.

Kiwi · 15 April 2026

★★★★★ 5/5

Google

I highly recommend Bridgford Lettings to everyone. The team had been very friendly and helpful. the team has been been professional in their services and always help their tenants in the best way possible. I came from India and it was a new environment and unaware of many things. The team had helped me a lot to settled down in the new rented property and checked for I am having any problems in the property I had moved in intermittently and looked into and tried resolving issues I had. Thanks Bridgford Lettings Team.

H · 24 October 2022

★★★★★ 5/5

Google

Lee Johnson (Mortgage & Protection Consultant) secured our mortgage offer as well as Life Insurance and Income protection. Throughout all the steps he explained everything with great detail whilst remaining clear and understandable. He was also able to provide us a with an affordability assessment straight off the bat which in turn helped us secure a realistic offer on our prospective house too. Lee was always contactable even when extremely busy and made time for us even if we had a really basic question. Lee's obviously invested with his clients and even earmarked contacting us in a few year's time when we're nearing remortgage. Highly recommended!PositiveResponsiveness, Professionalism

Ali · 24 October 2022

★★★★★ 5/5

Google

We only dealt with Lee the mortgage advisor, we started the process two years ago however we had trouble with my other half being self employed. We went back to him recently for Lee to help us, he did everything he could to get us a mortgage! We had many issues with the banks and them changing rates and getting mortgages offered to us then taken away, lee did everything he could to make us feel better and help us. He was very kind and helpful and would be at the end of the phone if we needed any help especially with us being first time buyers, we had alot of questions and Lee answered them all. I would recommend Lee to anyone!!!

Jamie · 24 October 2022