1/5
TrustpilotDamp issues in rented flat
We have had damp issues in our flat for a very long time, it was rented out via Savills so one could expect they would have some responsibility to sort it out.
Trusted Agent profile · Vale of White Horse
Savills Oxford Rural Agency reviews in Vale of White Horse
★★★★★
1,951 reviews across 2 platforms
11 West Way, Oxford, OX2 0QL, Vale of White Horse, OX2 0QL
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Savills's office in Vale of White Horse, at 11 West Way, is rated 4.2 out of 5 across 1,951 reviews on two platforms, including 138 Google reviews rated 4.8.
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Reviews
Every review we hold for the Vale of White Horse office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotFrom the very beginning I felt valued
From the very beginning I felt valued, I was given clear and relevant counsel, I was always aware of where we were in the process, I experienced the right balance and access to between senior and management teams
Agent replied · 22 October 2024
Thank you for taking the time to leave a review. We are glad to have been able to help you, and we look forward to working with you again in the future.Regards,The Savills Team
1/5
TrustpilotIt’s been 25 days since we moved out of…
It’s been 25 days since we moved out of our rental. The landlord quickly agreed to a full deposit return. Savills still has our £4K, 17 days after it was removed from the deposit scheme. DO NOT USE THIS COMPANY. They do not communicate, take responsibility or act proactively
Agent replied · 22 October 2024
Savills endeavours to give the best possible service so we would like to investigate this. Please email your contact details and further information to LettingsCustomerServices@savills.com so that we can look into this.
5/5
TrustpilotExceptional Assistance and Support from Savills During the Purchase Process
I purchased a newly-built house through Savills in the vicinity of Solihull. Savills has been tremendously helpful and provided invaluable assistance throughout the entire purchasing process.
Agent replied · 22 October 2024
Hi David, we understand the charger is now being fitted by the developer, we do apologise for the delay from the developer.
5/5
GoogleSarah and the team at Savills were very professional and helpful from start to finish and helped us to secure our dream family home. Thank you to all at Savills, highly recommended.
5/5
GoogleSomewhat unfairly estate agents normally get a bad press that is not the case with Savills in Oxford - far from it. In the current market renting large houses is not easy and a huge worry to all concerned. With Max, Kelly and Zoe I know that I have three people on my side who are just as concerned as I am to get my parents' home in North Oxford rented. When we have been let down they are as angry as I am and as active as possible to remedy the situation which in our case they have. I am impressed by their professionalism, kindness and flexibility. Our family will be loyal to Savills because they have been so loyal to us and for that we are profoundly grateful.
5/5
GoogleThrough many twists and turns, Paula provided solid support and clear communications for all parties involved in my purchase. Her approach was professional at every step and ensured the transaction moved forward to completion despite a succession of challenges. First class service all round.PositiveResponsiveness, Professionalism
Agent replied · 23 October 2024
Thank you for taking the trouble to write a review, your feedback to Paula is great to hear and we are so pleased with your comments on the service you received.
5/5
TrustpilotQuite simply, everything you'd want from an Estate Agent
I have just completed my house purchase via Savills (Petworth). The service my wife and I received has been first class throughout and I'd like to thank, in particular, Daniel Clay for his professional and friendly approach throughout. Quite simply, everything you'd want from an Estate Agent.
Agent replied · 22 October 2024
Feedback is an invaluable reminder of the things that are important to our clients so thank you for taking the time to review our performance. We are delighted your experience of Savills was such a positive one.
1/5
TrustpilotService - 0 star
What a waste of space. Trying to transfer a lease as I want to sell my business. 6 to 7 months gone and even they haven't contacted the landlord. Excuses after excuses.
Agent replied · 22 October 2024
We are sorry to hear of your experience and would like to help. Please email further detail to socialmedia@savills.com so we can investigate and hopefully provide you with a resolution.
5/5
TrustpilotI enjoyed working with the Savills team…
I enjoyed working with the Savills team who were professional but friendly throughout. My apartment was eventually sold to an overseas buyer as was expected. Great Service.
Agent replied · 22 October 2024
We are so pleased that everything worked out successfully for you. Thank you for providing us with an update and for taking the time to review our service.
5/5
TrustpilotA very efficient and professional…
A very efficient and professional experience from start to finish. Any information we requested or questions we had were dealt with quickly and all of the staff we interacted with were extremely friendly and helpful.
Agent replied · 22 October 2024
Thank you so much for your review, it is much appreciated. If you need anything further please don’t hesitate to contact us.
5/5
TrustpilotSelling a house in a pandemic
Selling a house in a pandemic was never going to be easy but Charlie, Ryan and other colleagues did everything they could to help and support us through the process. They were endlessly attentive, hard-working, helpful and thoroughly professional. We would absolutely recommend Savills.
Agent replied · 22 October 2024
Thank you. Selling a home can be a difficult experience and we always try our best to make the process as smooth as possible. We are delighted you are pleased.
5/5
TrustpilotA great service from Tami Falzon at…
A great service from Tami Falzon at Savills. She was always very professional in her dealings with tenants, other agents and contractors. Her support was invaluable in securing a positive outcome to our recent issues with the apartment above. It was a pleasure working with her
5/5
TrustpilotReview for Harry Briggs Reeve of Savils
Savils are the agents for my landlord and the agent I’ve been dealing with is Harry Briggs Reeve.It has been a pleasure dealing with him concerning my retirement and surrender of my farm tenancy. I have found him to be fair open and honest with me throughout all the dealings concerning this transaction
5/5
TrustpilotHelpful
Helpful, positive outlook, always polite and resourceful. The agent even helped me clean the sink in the flat before a new tenant moved in which was over and above her duties.Also the tenants like her as well, which is important.A pleasure to work with
Agent replied · 22 October 2024
We’re so pleased that everything worked out successfully for you. Thank you for letting us know and for taking the time to review our service.
5/5
TrustpilotSavills were fantastic dealing with the…
Savills were fantastic dealing with the sale of our property. Richard Brooks we cannot thank you enough for your help and just so professional. All the team were amazing with any questions etc. We have purchased through Savills and most certainly would deal with them again. Thank you.
5/5
TrustpilotHannah has helped me throughout my…
Hannah has helped me throughout my moving process in the new apartment i currently live in. I am very pleased so far about the apartment, as well as my experience and the help i had from her.
Agent replied · 22 October 2024
Thank you for taking the time to leave a review. It a pleasure to assist you. We look forward to working with you again in the future.Regards,The Savills Team
5/5
TrustpilotExcellent sales and rental departments
I have now been involved with Savills in the rental market and the sales market. Both are equally good and run very well by management with a great team to follow.
Agent replied · 22 October 2024
Thank you for taking the time to review our service - feedback is always incredibly helpful. We are delighted that we met your expectations.
1/5
TrustpilotNegligent, mean, liars
Initially presented by real estate agency Savills with a beautiful 1 bed and promised luxurious amnesties/services when I moved at Lillie Square at the end of 2017, however sadly the reality proved to be quite the opposite and my experience at the property has been disappointing to say the least. I ended up paying thousands of pounds in bills received retrospectively due to negligence and false advertising on behalf of agency Savills. The building had not been registered with the council and the property hadn’t even been allocated a tax band (although had been advertised as such) causing major delays with council tax bills, internet and electricity supply etc. I had no heating last winter due to an error with the comfort cooling system both estate ADMIN nor SAVILLS were unable to solve for MONTHS. I have interestingly been issued bills worth £600 for this period I have had no heating in from Switch2, the dubious heat network provider the building uses.I was told my Fiona Head of Complaints that these issues were to be expected to come with a new built. When asking them for compensation for the issues I was refused it and given notice to vacate the property. The only soothing thought is that I am due to leave the property soon, leaving all these problems and nightmare behind.
5/5
TrustpilotPicked up the phone and then sold my…
Picked up the phone and then sold my house. I knew how long it would take and how much it would cost. GreatThe help finding a solicitor who efficiently handled the paperwork was a bonus
Agent replied · 22 October 2024
Thank you for your lovely review. It was a real pleasure being able to help you and if you need anything else please let us know.
5/5
TrustpilotHouse sale
We would like to commend George Hill on overseeing a successful and professional sale. Always very quick to raise and answer questions, explain any issues, and a pleasure to work with. We would fully recommend.
Agent replied · 22 October 2024
Thanks for the review, Tim. We really appreciate it - and very happy that we could have helped you.Regards,George
4/5
TrustpilotWelcome relief!
After a distinctly average experience with one of their competitors on a purchase that fell through, our experience with Savills (and Millie in particular) was a welcome relief. Professional, pragmatic & strong communication helped close out a relatively swift new home for our family.
Agent replied · 22 October 2024
Thank you for going to the trouble of posting a review. All feedback is greatly appreciated and helps us maintain the level of service our clients expect and deserve.
4/5
TrustpilotTireless Support
Throughout a lengthy and complicated sale - first Brexit issues, then Covid 19 restrictions - the Savills negotiators gave excellent advice and personalised support: in particular, during the final stages of completion, when their extensive professional experience ensured the successful outcome. Highly recommended.
Agent replied · 22 October 2024
Thank you, it was our pleasure. We know that moving house can be a difficult time so it’s great to hear that we made it that bit easier for you.
5/5
TrustpilotSale of my Property
Excellent professional friendly service
Agent replied · 22 October 2024
Thank you, Paul, it was our pleasure. We know that moving house can be a difficult time so it’s great to hear that we made it that little bit smoother for you.
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Tell us what you need and we'll put you in touch. Savills Oxford Rural Agency hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Vale of White Horse.
