Trusted Agent profile · Vale of White Horse
★★★★★
1,951 reviews across 2 platforms
11 West Way, Oxford, OX2 0QL, Vale of White Horse, OX2 0QL
Part of Savills, see every office.
Savills's office in Vale of White Horse, at 11 West Way, is rated 4.2 out of 5 across 1,951 reviews on two platforms, including 138 Google reviews rated 4.8.
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Every review we hold for the Vale of White Horse office, from every platform, shown as written. First names only.
5/5
TrustpilotExcellent and efficient service
Excellent and efficient service. Ryan kept me fully informed at all stages.
We really appreciate your kind feedback. We are very pleased we were able to help and wish you all the very best for the future.
5/5
TrustpilotReally great experience
Really great experience. Charles and his team were very quick and prompt in all responses.
We really appreciate your kind feedback. We are so pleased we were able to help and wish you all the very best for the future.
5/5
TrustpilotI dealt with Jess exley who was…
I dealt with Jess exley who was extremely helpful and professional. Jess was available at all times to answer questions and support. This really made things a lot easier especially considering it’s covid times. Very happy with the service I was provided and highly recommend.
5/5
GoogleRosie and Kelly of Savills Oxford Summertown provided professional service to us in renting our new home in Headington Oxford. They are responsive and helpful in arranging the viewing, preparing the offer letter, coordinating our references and facilitating the signing of the tenancy agreement. We are thankful to them for successfully matching us with the landlord!PositiveResponsiveness, Quality, Professionalism
Dear Jimmy, thank you so much for your review. I'm very pleased to hear that the team in Summertown have met your expectations and that you were happy with the service! Please do come back to us if you require our services again. Kind regards Louise
5/5
TrustpilotPurchase through Savills Mayfair
The team at Savills Mayfair have been faultless from start to finish during our purchase, Claire Reynolds delivers a professional , no-nonsense approach and is clearly out to achieve the best result for her client but was always pro active and helpful with us as buyers , we would definitely want her acting for us on a sale.
Thanks Chris, it was our absolute pleasure. All the best.Regards,Claire
1/5
TrustpilotBlatant disregard for covid restrictions
I was a tenant in a house that Savills were selling. Multiple members of the household were quarantining after a trip abroad, which Savills were well aware of, but they still brought elderly and vulnerable prospective buyers around to view the property. Not only was this a blatant disregard of the government restrictions, but also of the safety of the prospective buyers.
Hi, we're sorry to hear this. Please can you email further information and your contact details to socialmedia@savills.com so we can investigate this? Thank you.
5/5
GoogleWith seventeen years experience renting out properties in Oxford we have used many of Oxford's estate agents and find Savills the best combination of speed, reliability - they do look after your property and your tenants - and value for money. We would recommend them as excellent agents to anyone looking to manage Buy To Let properties. Kelly and Rose are outstanding but the whole setup and team is good.
5/5
TrustpilotPremium service from premium agents
Friendly & professional service from a great team of people who guided me through every step of selling my character cottage. Despite being a large firm I dealt with the same people who always answered the phone or replied to my emails. They're definitely not cheap but you pay for service.
We are so pleased that everything worked out successfully for you. Thank you for providing us with an update and for taking the time to review our service.
5/5
GoogleI am so happy with my experience of Savills, Summertown. Kelly Matthews has been very patient, kind and helpful. Max Utting was the original contact who, without whom, I wouldn’t have looked at the rental property so I am very grateful to him too. Five gold stars all round!
5/5
TrustpilotShan has always been very helpful and…
Shan has always been very helpful and prompt in all our dealings, I’ve had a first class service carried out with courtesy and friendliness.
5/5
TrustpilotLauren Sullivan is an extremely…
Lauren Sullivan is an extremely efficient agent and is always responding and reacting swiftly to any request or questions that I might have as a landlord.
5/5
TrustpilotFiona
Fiona, our Property Manager from Savills, was always most helpful if and when we needed her. Our overall experience with Savills has been excellent from beginning to end.
We really appreciate your kind feedback, Audrey. We are very pleased we were able to help and wish you all the very best for the future.
5/5
TrustpilotGoes the extra mile
I have both sold and rented out my apartments and the team couldn't have been any more helpful. Maria goes the extra mile to make the experience as trouble free as possible.John Paul and Alistair have given me the benefit of their extensive experience over the last 10 years and I hope it continues for many years to come! Thanks very much, great team!
Feedback is an invaluable reminder of the things that are important to our clients so thank you for taking the time to review our performance. We are delighted your experience of Savills was such a positive one.
4/5
TrustpilotSavills have performed well to date and…
Savills have performed well to date and respond quickly when any issues occur. Nice people to deal with
Thank you for taking the time to review our service, Stephen - feedback is always incredibly helpful.I’m delighted that we meet your expectations.
5/5
TrustpilotVery good attention during our tenancy
We were tenants for almost two years and during our stay we got very nice attention from Savills. Property Managers Ritesh Goupal and Cato Ng answered quickly to any inquiry that we had regarding the apartment and our tenancy.If we had any issue on the flat or questions about the agreement, managers were able to find help and answer our questions as soon as possible.
5/5
GoogleWe have been so looked after by Savills in the process of renting a new property. Nothing has been a problem - very professional, very quick at getting back and so easy to deal with. Very grateful. We have particularly dealt with Kelly Matthews who has been brilliant. So helpful.
1/5
TrustpilotAbsolute nightmare company
Absolute nightmare company. Provided false information in regards to how our application would be processed which led to us “failing”. Then tried to illegally withhold our holding deposit. Scammers.
Hi Katie, we are very sorry to hear of your experience and would like to find out more. Feedback is incredibly important to us in order to provide a service customers expect from us. Could you please email socialmedia@savills.com with additional detail so we can investigate.
4/5
TrustpilotI have dealt with Savills for a good…
I have dealt with Savills for a good many years now, they have always managed to find good tenants for us. They are right up to date with the latest legislation, however, this inevitably generates a huge amount of necessary correspondence, which can be very time consuming. The end result always seems to justify all that is involved.
We are so pleased that everything worked out successfully for you. Thank you for providing us with an update and for taking the time to review our service.
5/5
TrustpilotLauren is always very helpful
Lauren is always very helpful, very responsive and professional. It is a pleasure to work with her
1/5
TrustpilotWebsite doesn't work ...
The website rarely works, if you view a property online then you can only view one photo despite listing numerous, last week you could only view "Sold" properties (laughable). In my personal dealings with them Ive also found them to be arrogant. LIke customers aren't worthy of them. Needs to change
We are sorry to hear that you were dissatisfied with the website, if you'd like please email socialmedia@savills with any further information so we can look into improving.
5/5
TrustpilotOutstanding service from Savills
Outstanding service from Savills. Sue Trybus made the whole process effortless. If you want to work with someone with old fashioned values of integrity, honesty and kindness then look no further than Sue. A precious gem in the world of estate agents.
5/5
GoogleSavills at Oxford Summertown have been managing our rental property for over eight years. The team (Charlotte N, Kelly M and Rosie M) are reliable and approachable. They look after the property and the tenants. Very satisfied with the services they provide. Over the years the staff of that branch have been excellent.
1/5
TrustpilotDisrespectful service, slow to provide information
When we moved in, they didn’t provided a significant number of instructions on how the property operates, including the door code, and intercom system. Getting this information took a significant amount of time. Another example which I think exemplifies the poor quality of service and lack if respect from savlills, when we had an electrical outage, they require you to pay for the service if the electrician is able to resolve the problem using steps they send you via sms. Although I see the logic in this it seems like in the end if for some reason you mess up the steps they send(which involves a great deal of knowledge about the set up of your new flat), their responsibility to provide a service disappears.
5/5
TrustpilotThe very best
The attention we received from Emma (Smith) was superb - totally professional at all times. We were treated with respect, understanding thoughtfulness and felt nothing was too much trouble for her. The entire selling journey was superb - Thank you EmmaWe have, and will again, recommended her to friends who are hoping to move home.
Thank you for your kind words. Selling a home can be very difficult, so I'm glad I was able to assist you. I hope to work with you again in the future!Regards,Emma
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