Trusted Agent profile · Uxbridge
★★★★★
1,772 reviews across 2 platforms
10 High Street, Uxbridge, UB8 1JN
Romans's office in Uxbridge, at 10 High Street, is rated 4.1 out of 5 across 1,772 reviews on two platforms, including 280 Google reviews rated 4.7.
Every review we hold for the Uxbridge office, from every platform, shown as written. First names only.
5/5
TrustpilotThe team from Romans Swindon is so…
The team from Romans Swindon is so great! They were very helpful in every step of the way in finding a new home and very profesional.Thank you!
Dear Carmen,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
1/5
TrustpilotI would not even give one star
I would not even give one star. The customer service is terrible. The property manager don't support and make wrongful claims against tenant and adjust deposit and rent unilaterally. The customer care don't pay heed to this wrong unjustified claims and just loot tenants. For repairs, they don't take place for long long time. At move in, the fridge was not working and they took 3 months to fix it!
Dear Vicky,We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance.Kind regards, Customer Care Team
5/5
GoogleMany thanks to Zara, she helped me secure the perfect apartment for myself and my partner. We felt at ease all through the entire process. She’s amazing!
Dear Sandra, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
1/5
TrustpilotAll the talk, beware, misled and disappointed
Romans FLEET: All the talk, felt they were genuine, said all the right things, all the staff were friendly and seemed efficient ,then actions spoke louder than words, also read the small print and do your own research , choose your own legal team etc from my experience do not take their recommendations (small print again) clearly I was too trusting and naive and it cost us £270 plus £75 to a solicitor from using their recommendation. Had 4 viewings in 10 weeks,( again small print as we thought no sale we would be refunded!apparently not.. ) also we realised after a week they had over valued it by £15,000, even though we did say for them to be honest with the price that they thought realistically could be achieved ,we therefore lowered it twice, just keep your eyes open . Again only my experience .professional and friendly … but… I will never use romans again, feel misled and disappointed
Dear Emma,We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance.Kind regards, Customer Care Team
5/5
TrustpilotFabulous Team at Bracknell!
Lorraine, Lily and Jon were all excellent to deal with from start to finish. Huge thank you again to you all for making the experience as simple and efficient as possible.
Dear Ellie,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks,Customer Care Team
5/5
TrustpilotAyse was very helpful and even took…
Ayse was very helpful and even took time out of her personal days to answer questions
5/5
TrustpilotDonna is very quick to pass on any…
Donna is very quick to pass on any issues our tenants have, then in turn arrange the various contractors to get a quote for the work necessary. I find Donna very professional, polite, patient and understanding a credit to Romans.
5/5
TrustpilotProfessional Service
This was my second time working with the Romans Windsor branch to find a rental, and once again they have delivered excellent service. Despite a few hiccups and my many questions, Sam, Carly, and Danielle handled everything quickly and professionally. The team is friendly, responsive, and truly welcoming. I would not hesitate to work with them again. Thank you
5/5
TrustpilotProfessional & personal excellent service
Romans are by far the best estate agents we have ever dealt with & we have moved numerous times. The professional but friendly & warm service provided by Ashleigh the Branch manager & her team was much appreciated at a difficult time. The service really was second to none & beyond expectations from previous experiences. We would thoroughly recommend them & would use them again without question. Thank you so much
Dear CarolineCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
1/5
TrustpilotRomans Group @Moginie James Cardiff
Moginie James Cardiff + Romans Group... WORST EXPERIENCE EVER.This should be their deserved slogan.The staff was never responsive, absolutely passive and totally opportunistic (shifting the blame to the landlord). Among a quite long list of unpleasant issues, they have left us surrounded by scaffolding for months without any reason. Their -- LATE! -- justifications and apologies were just pathetic, opportunistic and totally ineffective.They charge costs for ridiculous reasons (they are super creative ... I must admit!).Please, stay away from them! This applies both to tenants and landlords.
Dear Tommaso We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expect ation in this instance.Kind regards, Customer Care Team
1/5
TrustpilotPoor Service
Romans are very quick to ask for money to pay for their service and then once paid they will not respond to any calls or emails.they give you false hopes of buying process and ended us up in buying rented property for time-being with poor communication untill we decided to go through different agency and bought a house within two months.I completely understand that it's not entirely up to the agency for mistakes but in this case they were to blame as they were not responding to my calls and only bothered to respond when I informed that I was pulling out after holding me for almost a year.
Dear Sir/MadamWe appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expec tation in this instance.Kind regards, Customer Care Team
5/5
TrustpilotRomans Service
I have been using Romans service to manage my property for more than 6 years. I am quiet satisfied with their service. The senior property manager- Kimberley Garcia Jones have been helping me to sort out property maintenance issues more promptly and professionally even during the covid pandemic period. Recently there was an urgent call out was required to fix an issue and she acted swiftly and sorted out the issue for tenant. Kim's service is greatly appreciated and thanks to Romans group.
Thank you again for taking the time to let us know how we did. We hope you have a great day!
1/5
TrustpilotWorst place to go
Worst place to go, DONT TRUST THESE PEOPLE, BUCH OF LIARS, WILL NEVER RESPOND YOU, I saw a property at Rightmove for £1200, i booked a viewing, First they turned up late, called in the office about 20 times no one answered, finally guy turned up, saw the house and agreed to pay asking price, next day i found out oh sorry this property is for £1300 not £1200, I said its still advertise for £1200, oh we apologies it must be a mistake, anyway I still agreed to £1300 so filled up usual form, took a week to come back to me and been told landlord decided to go with someone else when i called with different number its still available,THESE PEOPLE SHOULD HAVE BEEN BANNNED FROM BUSSINESS FOR SCAMMING PEOPLE , CAMERON SMITH, SANGHARSHA GURUNG, THIS IS FOR YOU TWO,
Dear Faheem We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expecta tion in this instance.Kind regards, Customer Care Team
5/5
TrustpilotSwindon team has been excellent during…
Swindon team has been excellent during the whole process of getting our tenancy started and special thanks to Ema, she has been amazing to us.
Dear StanleyCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
1/5
TrustpilotLeft Without a Washing Machine for a…
Left Without a Washing Machine for a Month - We were left without a washing machine for a month, even with a new baby in the home. Unfortunately we are only renting due to an ongoing divorce, but the experience is less than satisfactory. Sarah George just provided the worst service... Evidenced in multiple email chains (not included here), we had to continually chase for updates, push for work to be quoted for, push for reviews once the work was considered too expensive by someone who is doing nothing for the free money they earn each month, and still to no success wait for more than four weeks. After raising a formal complaint, this was picked up and handled well all things considered. It was accepted that the time was too long and this should not have happened, however it doesn't correct the amount of stress and inconvenience caused by what ultimately amounts to a lack of care, professionalism, or competency to do the work. The fact that this is a cheap wear and tear issue, caused a ridiculous amount of problems. When investigating why such an item could be considered too expensive, we were advised by other people in the EA trade that (unofficial), Romans put extra % based fees on top to carry out the work, thus making them naturally go after the bigger items as they can earn more commission. If this is as true as it is believable, there is no surprise that the office coups pay little attention to the service direction and stand with the baseline property ethics (lack of), and just seek money for nothing. The industry will never be professional, and I recommend that renters look for a more tailored and personal service.
Dear Daniel We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expecta tion in this instance.Kind regards, Customer Care Team
5/5
TrustpilotStephanie Furness and her team are very…
Stephanie Furness and her team are very pro-active.She and her team have kept me well informed.Very pleased with the service!
Dear Mario Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
1/5
GoogleVery bad experience. All references were made, deposit paid، and checking in date confirmed. Then received a phone call from a rude man telling me we cannot check you in on that date and I can give you your deposit back. Then after that he reveals that Landlord doesn't want kids and that was their reason to cancel although this information was clear from start. And now more than 2 weeks passed and I have not got my money back and had to renew my current tenancy.
Dear Ehab Foda, We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. Kind regards, Customer Care Team
1/5
TrustpilotWorst experience ever with Romans
Worst experience ever with Romans. it was my biggest mistake to trust these guys. I am new in UK and managed to like a property to rent and paid the holding deposit right after that. It took almost 2 weeks for Romans to come back to me after that just to tell me my references are fake just because no one in my company was able to lift the call. I requested these guys to reinitiate the reference check and I was also willing to pay 6 months rent in advance but the agent kept on avoiding me on the calls and rather chose to reply on emails stating there is nothing they can do now and I have to look somewhere else. So I wasted 2 weeks of time waiting on these lazy people and now I have no choice but to continue paying more rent in hotel and hunt for another option. They dont understand humanity and wont do anything to help you out.
Dear Saurabh We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expect ation in this instance.Kind regards, Customer Care Team
4/5
GoogleThank you Alfie & Lettings Team, We would like to thank you for helping in working with us in getting our properties to let on the market with great communication and promptness with your team. Look forward to speaking soon.
Hi Jay, thank you so much for these great comments about Alfie and the lettings team at Uxbridge. We're really pleased that they were able to help you get your properties on the market. We will pass your thanks onto them. Kind Regards, Romans
5/5
GoogleI would just like to say that my family and I just arrived in uk about couple of weeks ago. Zara has helped me find the perfect home. Zara was very helpful and professional. I highly recommend Romans, Excellent service.
Hi Navid Many thanks for taking the time to review your recent experience. It's very pleasing to see that Zara could provide you with a great service and we will be sure to pass on your comments to her and the Uxbridge team. Don't hesitate to be in touch if there's anything we can do to help. Kind regards Romans
5/5
TrustpilotWe had a difficult journey with this…
We had a difficult journey with this sale Romans supported me all the way the Staines team very professional thank you Staines
Dear RobertCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotGreat service
I want to express my gratitude to Katie from Romans forher professionalism, knowledge, and dedication. She made the entire process seamless and stress-free. I highly recommend Katie to anyone in need of a reliable and efficient property expert. Thank you, Katie, for your exceptional service!
5/5
TrustpilotGreat help !
Andrei was very helpful and was able to sort out and answer all the questions I had ! Would recommend Romans !
Dear BenjaminCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
4/5
TrustpilotPretty good all round
Ongoing communications with the agent I deal with, Donna‑Marie Brant are efficient and courteous. She keeps me informed and replies to my emails or calls in short order. If I'm ever frustrated it's usually down to a maintenance or tenant issue, not the service I'm receiving so generally happy with the service.
Dear Gary O'Brien, We are very happy we could provide you with a positive customer experience.Kind regardsCustomer Care Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Romans hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Uxbridge.
