Palmer Snell Upton reviews

★★★★★ 5/5

Google

Jack was simply great. Selling my house turned out to be a longer journey than expected, and more stressful than I thought, but throughout the entire process, he was patient, professional and supportive. He was always at the end of the phone, ready to answer any questions or concerns, no matter how small, and consistently went above and beyond to ensure everything kept moving forward smoothly. His dedication and attention to detail gave me constant peace of mind.

Rhiannon · 14 September 2025

★★★★★ 5/5

Google

Just completed house sale on 22nd July. Very fast sale, no holdups. Nicola, Jack and team were absolutely brilliant. We used their in-house solicitors who were also excellent. Everything ran smoothly. Nothing was too much trouble Good to use somewhere local too. We would highly recommend and would use them every time.

R · 14 August 2025

★★★★★ 5/5

Google

Amzing team. Went above and beyond for helping us sell our property even though its not part of there job. Thanks so much to Jack and his team

Marcia · 14 October 2025

★★★★★ 5/5

Google

Completed on 14th August. Couldn't thank Jack and Nicola enough. Jack has been absolutely incredible from start to finish! Thank you so much for such fantastic support and guidance.

Lisa · 14 September 2025

★★★★★ 5/5

Google

We've recently been through the process of Jack and the Palmer Snell Upton team selling our property. The entire process has been frictionless from evaluation through to eventual sale. No question or request was ever too much for the team. We would be glad to reccomend Jack and his team again for anyone wishing to sell or purchase a property in the Upton/Creekmoor area of Poole. Thanks!

Cameron · 29 March 2023

★★★★★ 5/5

Google

Palmer Snell Upton have been absolutely fantastic! From our first viewing with them in December to the completion of our first home purchase in April, the team (in particular Jack and Francine) have been faultless. Jack dealt with us most of the way through our purchase. We are delighted to have worked with Palmer Snell, and wouldn't hesitate to recommend them. They have helped us with more than just a house purchase, we have a family home, stability and security for our children. Thank you so much everyone at Palmer Snell Upton.

Chris · 14 April 2020

★★★★★ 5/5

Google

Palmer Snell were not my agent but represented the sellers who we were buying from. My wife and I have not moved house in over 25 years but the help and advice we received from Jack, Hannah and Darren was first class. Right from the beginning of the process the team were enthusiastic and understanding of all our particular needs and issues. They constantly kept us updated on the progress of our chain and were always willing to offer any advice and help that I certainly needed as I personally am not up and running with all that is involved in moving house. Once again a big thank you to the PS team in Upton a really good advert for Estate Agents. Finally as mentioned over the phone (Jack-Hannah-Darren) if you are passing when we are fully moved in pop in for a tea or a coffee and a chat.....Bob

Robert · 14 April 2020

★★★★★ 5/5

Google

We used Palmer & Snell to purchase our first home. The service provided by Jack the Branch Manager was absolutley briliant and professional. He was all the time available and very helpful. Let us in the property with contractor to view and to think ahead. Other guys were also very kind at the branch, I also would like to mention their colleague Mark who helped us to get the best mortgage deal. Mark was fantastic he could gather much more money then any other mortgage broker we met before. I would highly recommend to wrok with htem. Thanks for helping us!

Gabor · 14 April 2019

★★★★★ 5/5

Google

Jack and the Palmer Snell team at Upton have completed the sale of our bungalow in a thoroughly efficient and professional manner. Communication throughout was clear and effective with the offer-to-completion completed inside two months.

Simon · 14 February 2026

★★★★★ 5/5

Google

I had to sell my father's property unexpectedly and Upton Palmer Snell went above and beyond especially Nicola. All the staff were really supportive and helpful and was in constant contact. Highly recommended everyone there. Thank you all so much

Leanne · 28 March 2024

★★★★★ 5/5

Google

Absolutely fantastic service all round! The whole team were amazing. Jack, Nicola and Emily. Everything was handled very professionally, all communication was kept up to date, nothing was to much hassle for them. 10/10 :)

Jason · 28 March 2024

★★★★★ 5/5

Google

The team at Upton palmer snell were exceptional. They really helped take the stress out of moving house and went above and beyond what you would expect. I would highly recommend.

Rob · 14 November 2025

★★★★★ 1/5

Google

Our experience with this branch was some what disappointing to say the least. We was not kept informed throughout the buying process and at times had to chase daily to ensure things were being done. Information was with held from us about the ongoing purchase further up the chain. Would advise against using there services.

Michael · 14 April 2020

★★★★★ 5/5

Google

Excellent service from the team, we cannot fault them at all. They’re extremely knowledgeable of the local area and were always very friendly. The dogs and snakes love their new home 😋 …

Dan · 14 August 2025

★★★★★ 1/5

Google

Think twice before using. Severely under staffed. A networking group peer, has a house sale sat at over 12 months with limited progress made (even with contract passed!) from Palmer Snell. Not proactive.

Pickle · 14 July 2025

★★★★★ 5/5

Google

Had a really good experience dealing with Jack and the team selling my home.

Liz · 28 March 2024

★★★★★ 5/5

Google

Must say hugely impressed with the service proved by Jack and Darren at Palmer Snell Upton. Put my house on the market Thursday at 6pm - by Friday 12 noon it was sold and for the asking price! Amazing!! Thanks Guys!

Geoffrey · 14 April 2021

★★★★★ 5/5

Google

We recently sold our house and also bought our new place all through Palmer Snell and found them to be fantastic. We ended up having to deal with the whole CV19 issue mid transaction which obviously made things tricky all round but found all the guys and girl at PS Upton extremely helpful throughout and a good ear to our frustrations. Would highly recommend them to anyone looking for a professional and helpful experience in what is inevitably a stressful time. We also used their mortgage advisor who was fantastic and couldn't have made things easier.

Carey · 14 April 2021

★★★★★ 5/5

Google

Cant praise the whole team at palmer and snell enough. We moved into our new home in the middle of covid lockdown in april. But jack was always there checking up on us and our progress. we also used the in house mortgage advisor mark who was fantastic and got us the mortgage we needed. Need to mention countrywide conveyancing also, although we never met anyone in the office everything went do smoothly the team who dealt with us were quick to return phone calls and emails and everthing went so smoothly. Highly recommend this whole TEAM

Ginny · 14 April 2021

★★★★★ 5/5

Google

The guys in the Upton branch of Palmer Snell were first class and extremely helpful. In particular a big thanks to Darren and Jack.

Phil · 14 April 2021

★★★★★ 5/5

Google

Palmer Snell Estate Agents were very friendly and helpful. They helped drive the sale through, engaging with solicitors when required.

Beth · 14 April 2021

★★★★★ 5/5

Google

Friendly, efficient staff and great service. I would definitely recommend them especially Emily.

Victoria · 31 July 2024

★★★★★ 5/5

Google

So very helpful with my mum's property me and my brother didn't have a clue what we were doing and they help us all the way

Emma · 28 March 2024

★★★★★ 5/5

Google

BRILLIANT CUSTOMER AND NON CUSTOMER SERVICE.FRIENDLY FOLLOW UP'S, CARING ,GOOD HUMOURED. GREAT ADVICE AND I WASNT EVEN A CUSTOMER'!!! MY LOSS... NEXT TIME, HANDS DOWN, I WILL SELL MY HOUSE THROUGH THESE GUYS. CANT BIG THEM UP ENOUGH. FANTASTIC. WELL DONEPositiveResponsiveness, Professionalism

Shelley · 27 August 2022