Cubitt and West Uckfield reviews

★★★★★ 5/5

Google

Dan and his team are all excellent! Richard, prior to Dan’s arrival, set things up ready for when we sold and this is now paying dividends. Dan, since arriving has been very proactive and realistic about managing our expectations and we agreed a strategy that has led to our sale. Jemma, Kelly and before her Rose, have all been extremely helpful in arranging the marketing and attending the viewings for us. They are all very good “front of house” people with a lovely attitude being helpful and constructive with our viewings. Overall, an excellent team who persevered in getting over the line with our property sale. Many thanks to one and all. Sally and Gary

Gary · 11 July 2026

★★★★★ 5/5

Google

I recently came into the cubitt and west office in Uckfield and had a incredibly friendly chat with all the staff there Kelly, Dan, Jemma and Julie were all chipping in filling me with great information about the town and different properties it had to offer, once I’m ready I’ll definitely go back to see them all

Charlotte · 11 September 2026

★★★★★ 5/5

Google

We have just purchased a property through cubit and west and they have been faultless, Jemma was kind, professional and flexible making all our contact with them easy, Lisa the sales progressor was a thorough communicator and did all we needed her to do. Thank you.

Josie · 11 August 2026

★★★★★ 5/5

Google

Fantastic team at Uckfield, they were so helpful! Richard originally showed us our property and then throughout the process Jordan and Garry were always there to keep us up to date with what was happening and always available to answer any questions. Once we completed and got our keys the entire team wrote us a card and have a goody box to get us started. Honestly could not recommend them more, thank you all for your help over the past few months!!

Lili · 11 October 2025

★★★★★ 5/5

Google

Fred and the team have been amazing through the whole process of us finding our forever dream home !! Fred has been on it from the start !, always at the end of the phone never to busy to talk to us and help with info and make the process of buying our home . Fred has always made viewing the property easy and is a wealth of knowledge and very professional !! Many thanks for everything !! When we get the keys come and have a drink with us . Helen and Dave

David · 11 October 2025

★★★★★ 5/5

Google

It is understood that selling your home is a stressful experience, so having a team who support you through the process can help greatly. However, it is not just about selling the house, that is obviously in your estate agent’s best interest, it is the incidental details: how quickly they respond to your questions, how empathetic are they to your concerns and requirements and how willing are they to assist you with matters that are beyond their remit? Richard and his team, Cubitt & West, Uckfield, have ticked all of those boxes and more. A delightful, efficient and supportive team that I have no hesitation in recommending. My thanks to them: December 2024

René · 11 October 2025

★★★★★ 5/5

Google

Due to a family bereavement we had to sell a home that had been in the family since early 1970’s. Richard was very patient and helpful and offered some good advice prior to marketing the property. It sold very quickly however it came to light that the potentially buyers were completely committed so it was sold again to other buyers, part of a long chain. Garry, the sales progressor then took over the reins. It was not an easy transaction as people lost buyers, lack of communication between solicitors was slow- very slow, however Garry persisted and kept me updated by weekly email and phone calls. Completion has finally happened so thank you Richard and Garry

Angela · 11 October 2025

★★★★★ 5/5

Google

I had quite a stressful buying experience where I was mainly dealing with an auction company. Quite early on, I remember asking Jemma from Cubitt and West if I could just deal with her instead as she was so good! On the day of completion, the seller hadn't yet moved out. After returning to Cubitt and West (in a very sour mood), both Jemma and Richard (the manager) were more than helpful and Richard even personally offered to drive to the address with me to put pressure on the seller to get out immediately. After I kindly declined, he continued working the phone without me asking in order to get the seller gone as quick as possible. All of the staff I dealt with from Cubitt and West in Uckfield were fantastic to say the least, with particular mention to Jemma and Richard. If you're thinking of buying or selling I'd highly recommend this branch.

Nick · 11 October 2025

★★★★★ 5/5

Google

Both Fred and Richard were fantastic in helping us with our property search. There were never too many questions asked or phone calls made and both kept communication clear when negotiating with the vendors. They have made our search for a family home enjoyable and we are delighted that we have found our next home thanks to them. We couldn’t haven asked for a better experience with them both. Fred has been to view a few properties with us and attended when we wanted to return a several times to our future property. He was friendly and chatty and never overbearing or pushy with offers and so incredibly helpful in answering questions and negotiating with the sellers. Although we have never met in person, Richard was always so helpful on the phone be via email. Thank you to you both.

Philippa · 11 October 2025

★★★★★ 5/5

Google

I can't thank Garry Wheeler, the Cubitt and West Sales Progressor, enough for the professional and totally approachable way in which he has handled my house purchase. From day one, he has kept me up to date with developments and has always answered emails on the same day. He has checked along the chain to identify any issues and has communicated with everyone involved to iron out any potential sticking points and keep the buying and selling process moving as quickly and smoothly as possible. I am indebted to him and I know I have been in a safe and trustworthy pair of hands.

Les · 11 October 2025

★★★★★ 5/5

Google

My partner and I recently popped into the Uckfield office and were so very impressed with how knowledgeable, friendly and helpful all the staff were. Thank you Dan, Jemma, Kelly and Julie for your time and advice

Nikoleta · 11 September 2026

★★★★★ 5/5

Google

My partner and I recently viewed a few properties through Cubitt and West, both Jemma and Kelly were a breath of fresh air, they knew the houses well and were both super helpful and professional throughout.

Alex · 11 September 2026

★★★★★ 5/5

Google

Myself and partner were looking to buy our first home. Throughout the process, Fred was quick to get into contact with us and set up a viewing. Within an hour of leaving the property, we had put forward our offer and had it accepted. Fred had been most informative and friendly when viewing the property, removing all pressure allowing us to feel comfortable throughout. We couldn’t recommend him highly enough.

Nicholas · 11 October 2025

★★★★★ 5/5

Google

Jemma Louise has conducted two viewings with us and, along with her colleagues Daniel and Kelly, negotiated for our potential purchase. Jemma has been exceptionally friendly and supportive as well as being professional and informative. She has given sound advice and gently steered us through the process so far, resulting in our much hoped for purchase.

Pam · 20 September 2026

★★★★★ 5/5

Google

Fred was great showing us round the property with great communication before and after. The sales progress updates were also good, keeping me up to date through the process without having to call or email to ask. Fred also was able to solve a small issue with communication between other parties in order to get the keys sorted on completion day. Very friendly team all round.

Will · 11 October 2025

★★★★★ 5/5

Google

The team at the branch made my purchase so much smoother and easier to deal with. I was a first time buyer and therefore had lots of questions. They were always incredibly accommodating and so kind and friendly. A special mention to Jemma-Louise who showed me such kindness and helpfulness during a particularly stressful period. But also thanks to the whole team; Rose, Dan and Julie too.

Hayley · 11 June 2026

★★★★★ 5/5

Google

Great service and communication on purchasing my new home, all staff very helpful, looked after every step of the way thanks Dan, Jemma, Kelly and Julie

Daniel · 11 August 2026

★★★★★ 5/5

Google

Cubitt & West Uckfield have recently sold a property for us and we found everybody to be most helpful and efficient. Garry Wheeler was most helpful, he kept us in touch at all times with the progress of the sale and nothing was too much trouble. Thank you Garry and the rest of the team.. Regards, J, E & M Symons

Jenny · 11 October 2025

★★★★★ 1/5

Google

Recently bought a house but one of the worst services ever had from them . Please use different estate agents if you like to have smooth and stress free processing . Almost ended up in police station because of not giving alarm code for my new house . Lots of other hassle . Please never go to this kind of people never accept their mistake . Blame on us.

Bijeshvs5365 · 11 August 2026

★★★★★ 5/5

Google

We are in the process of purchasing a property through Cubit and West Uckfield. We have been really pleased with the help we have received from the staff, especially from Richard and also Gary (our allocated sales progressor) who has kept us well informed with progress and updates. Thank you Cubit and West!

Caroline · 28 October 2025

★★★★★ 5/5

Google

Although I didn’t end up purchasing a property with Cubit & West, I can not fault the service I got from them. Fred in particular was efficient, friendly, helpful and very understanding of my situation. I would not hesitate to recommend Fred and Cubit & West in the future. Thank you all.

Dayle · 11 October 2025

★★★★★ 5/5

Google

I had 2 bad experiences with other estate agents but from the very start Jemma-Louise at the Uckfield branch of Cubit & West very soon regained my confidence and enthusiasm with a property they had with them. She was very helpful and prompt with all that was required with the viewing and progression to making an offer. Richard was also so easy to communicate with helping with the next stages of our purchase, I would be happy to recommend the branch to anyone wanting to move or sell, thank you guys so very much for making everything so much easier and comfortable.

Harry · 11 October 2024

★★★★★ 5/5

Google

CUBITT & WEST HIGHLY RECOMMEND!!! We have had the pleasure in dealing with Cubitt & West estate agents in selling & buying our properties. We wont go anywhere else!! They are awesome & amazing!! Richard was the first 1 we met, he was lovely & so helpful!! he done an evaluation on our house & showed us around a property. Jemma was also so sweet & helpful, she showed us around a few properties & was very patient with our questions & in answering them. Fred showed us around our property in uckfield he was very helpful, he made us feel really welcome in looking around the property, He gave us all the time we needed to look around & was very informative of any questions we asked him. Jordan was lovely & very helpful too in informing us of updates,offers & stuff. Thank you all!! Zoe & Terri

Zoe · 11 October 2024

★★★★★ 1/5

Google

By all means, do view your desired property with Cubitt and West. They have some nice, helpful, people working with them who were extremely accommodating. Sadly, our experience was ruined by the sale process, where their recommended conveyancer (DC Law), with whom they claimed to have a very close business relationship, turned out to be totally incompetent and irresponsible. Moreover, the Sales Progressor from Cubitt and West only served to disrupt communications, confuse the process and be highly dismissive when we tried to express how we wanted to proceed. This resulted in consequential losses of thousands of pounds and a lot of unnecessary distress. My recommendation, therefore, is to arrange your own legal advice, and block out the Sales Progressor from the process entirely. Block their email address and phone number if you need to! You will be much better off and have far more control over the process, as ours seemed to only be interested in cashing in their commission.

Harry · 16 March 2026