Trusted Agent profile · Uckfield
★★★★★
1,880 reviews across 3 platforms
178 High Street, Uckfield, TN22 1AU, TN22 1AU
Part of Cubitt and West, see every office.
Cubitt & West's office in Uckfield, at 178 High Street, is rated 4.7 out of 5 across 1,880 reviews on three platforms, including 128 Google reviews rated 4.8.
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Every review we hold for the Uckfield office, from every platform, shown as written. First names only.
5/5
TrustpilotWhen i got a job in Uckfield i had to…
When i got a job in Uckfield i had to relocate and saw Cubit and west so i reached out to them and they did a fantastic job by getting us an accommodation asap especially Ciaran Street who is an employee at the crawley branch,who made our moving a smooth one.He always responded swiftly in mails and calls.He was really great with us.
5/5
TrustpilotI purchased a property through Cubitt…
I purchased a property through Cubitt and west, the staff where very friendly and helpful. A special thanks to Julie who was so helpful throughout the whole process! The whole dealing with the estate agents had been a pleasure, thankyou
Good afternoon Matt,Thank-you for your kind words about our Senior Sales Progressor Julie. I will be sure to pass your comments along.Kind regards,Neil PiperOperations Director
5/5
TrustpilotAbbie was amazing
Abbie was amazing! Couldn’t fault her customer service! She answered everything and more to what I asked of her, very friendly 10/10! Would defiantly recommend her services! Thank you for helping me settle in my first flat! Amazing job!
Thank you for taking the time to leave a review. Best wishes,Cubitt & West
5/5
TrustpilotDan was very friendly and knowledgeable…
Dan was very friendly and knowledgeable and helped us through every step of the private renting process. He is a credit to his company.
Good afternoon,Thank-you for the kind words about the Portsmouth Lettings team and in particular Dan. I will be sure to pass your comments along.Kind regards,Neil PiperSenior Operations Director
5/5
TrustpilotVery professional response from…
Very professional response from everybody at Cubitt and West in what turned out to be an unexpectedly protracted sale/purchase. Particular thanks to Julie for her continuous liaison with all the parties involved and to Zoey and Samara for their initial efforts.
Good morning Penny,Thank-you for your lovely review about the Portsmouth office of Cubitt & West and in particular Julie, Samara & Zoey. I will be sure to pass your comments along.Kind regards,Neil PiperOperations Director
4/5
TrustpilotJulie was great
Julie was great. Extremely helpful and kept in touch all the way through the process. Unfortunately I found the Manager hard to contact.
Good afternoon,Thank-you for your kind words about the Julie our Senior Sales Progressor. I will be sure to pass your comments along to the team.Kind regards,Cubitt & West
5/5
TrustpilotReasons for choosing Cubitt & West Southsea
Having debated who to go with to sell my beloved family home following a close bereavement, I have chosen Andrew McGlaughlin and his team at the Southsea branch. I feel confident that he will find not only good buyer for my home in Portchester, but that his experience will help find us a new family home in Southsea. At a time of enormous sadness, he is a safe, confident pair of hands that will help manage the most important next stage of our lives.
Good morning Caroline,Thank-you for your kind words about the Southsea team of Cubitt & West and in particular, Andrew. I will be sure to pass your comments along.Kind regards,Neil PiperSenior Operations Director
4/5
TrustpilotJade court
I found the whole experience of selling my mums flat a bit stressful - Julie Bramble was always really good - always ready to help and always cheerful. Julie also answered e:mails really quickly.
Good morning,Thank-you for your kind words about Julie, our Senior Sales Progressor. I will be sure to pass your comments on.Kind regards,Neil PiperSenior Operations Director
5/5
TrustpilotSOUTHSEA branch
SOUTHSEA branch. Maddison and Claire have been extremely professional and communicative throughout the process which made selling my house a lot less stressful and complicated. Everthing has been clear and honest and I would definitely recommend using them to anyone!
Good afternoon Martin.Thank-you for your glowing review regarding the Southsea office and in particular Maddison & Claire. I will be sure to pass your comments along and wish you the best for the future.Kind regards,Neil PiperOperations Director
5/5
TrustpilotAbbie Tallack was fab
Abbie Tallack was fab, friendly, knowledgeable and she works hard to be as good at her job as she is. She helped me rent out my property quickly even through a couple of non-starts and kept me informed the whole time. Thoroughly recommend and will have no hesitation in using them again. Thanks Abbie and all the team
5/5
TrustpilotI have dealt with a lot of estate agents and
I have dealt with a lot of estate agents in the past and this little lot have been the best by a long shot.Marcus the lettings manager was so helpful and fast in what he does it really was a complete shock to get things done so quickly and professionally.Becky the Senior lettings advisor was absolutely charming and very professional in all she did.All in all I could not fault their professionalism and would like to congratulate them on being such a good teamThanks Guys
Good afternoon Ivar,Thank-you for your kind words about the Portsmouth lettings team of Cubitt & West and in particular, Marcus & Becky. I will be sure to pass your comments along.Kind regards,Neil PiperSenior Operations Director
5/5
TrustpilotCubitt and West- highly recommend!!
When deciding to buy and sell our property, I wish I had done my research about estate agents sooner. My naivety in the process lead me to make uninformed and rushed decisions making me feel incredibly stressed and anxious and ready to pull off the market all together. Zoey McGovern from Cubitt and West turned that all around. When I met her she explained everything to me in terms I understood and at my pace. She was realistic and honest with me from the start and although their fees were higher than other agents I was dealing with, her enthusiasm for selling my property felt right. Signing her as my agent was the best decision I made as she made a substantial gain in the selling price of my property. She even said to me “I’m pleased to see you so much more relaxed.” I felt valued as a person rather than just another client on the books. What started as an awful experience with other estate agents became a successful and enjoyable one. You really do get what you pay for. I absolutely recommend working with Zoey McGovern.
Good afternoon Amy,Thank-you for your kind words about the Portsmouth team of Cubitt & West and in particular, Zoey. I will be sure to pass your comments along.Kind regards,Neil PiperSenior Operations Director
5/5
TrustpilotZoey McGovern is the best
Zoey is the best in sales I have ever dealt with. They are kind, approachable, honest and look out for you.Keep doing what you're doing, it makes a difference.I could not rate C and W higher.
Hi Adam,Thank-you for your kind words about the Portsmouth office and in particular Zoey. I will be sure to pass your comments along.Kind regards,Neil PiperOperations Director
5/5
TrustpilotGreat customer service from Sales Progressor
Really pleased with all the help from Sales Progressor Julie. She was great with keeping us updated and explaining everything we needed to know along the way. Thank you for all your help Julie!
5/5
TrustpilotThomas is a star!
As an estate agent they are pretty standard. Usual sales patter etc, usual mgmt fee rates etc. When I first started renting my place through them I had to do a bit of chasing (three month inspection) etc
5/5
TrustpilotThank you Dan!
Thank you Dan we had a very positive experience with you. Extremely helpful and brilliant communication which is always appreciated!
Hi Abbi & Rhyss,Thank you for leaving a review! We're delighted to hear how positive your experience with Dan has been and how helpful he was throughout your process.Best wishes,Cubitt & West.
5/5
TrustpilotGreat Service
I really felt that Madison and the whole team at Southsea were "working with my best interests at heart".The service and friendliness was very helpful in the selling and buying process.
Good afternoon Sharon,Thank-you for your kind words about the Southsea team of Cubitt & West and in particular, Maddison. I will be sure to pass your comments along.Kind regards,Neil PiperSenior Operations Director
5/5
TrustpilotHuge thank you to Ciaran for letting…
Huge thank you to Ciaran for letting our property, super quick and efficient! Would definitely use again. Thank you
Hi Christopher,Thank you for leaving a review! It's great to hear how positive your experience with our agents has been.Best wishes,Cubitt & West.
5/5
TrustpilotExcellent Service
We received excellent service, particularly from Maddison, Emily and Amelia.Right from the initial valuation visit by Maddison everyone made a huge effort to make my Aged Mother feel very comfortable about selling her house that she had lived in for about 60 years.The viewings were managed extremely well by Amelia and Emily, with due respect shown to my Mother every step of the way.The house was sold with 10 days of the initial valuation - super service and efficiency.I would highly recommend the team at Southsea and will use them again.
Good afternoon Sharon,Thank-you for your kind words about the Southsea team of Cubitt & West and in particular Maddie, Emily & Amelia. I will be sure to pass your comments along.Kind regards,Neil PiperSenior Operations Director
5/5
TrustpilotAmazing professional photos
The photographer Chris from Redhill branch arrived on time for our appointment for photos, floor plans and virtual tour of our house and then proceeded to arrange and stage every room with incredible attention to detail and obvious pride in the job. He’s a credit to the company and deserves recognition
Hello Robert,Thank you for your kind review - we will pass this on to the team! We're always here to help you move forward on your property journey.All the best, Cubitt & West Arundel Estate Agents
5/5
TrustpilotExcellent service
I used Julia Bramble at Cubitts and it was a very smooth service. The sale/purchase took longer than expected but this was down to the seller but Julia kept me updated all the way.
Good morning Lily,Thank-you for your kind words about Julie, our Senior Sales Progressor- I will be sure to pass your comments along.Kind regards,Neil PiperOperations Director
5/5
TrustpilotAbbie Tallack has been so helpful when…
Abbie Tallack has been so helpful when sorting us renting our first property, she made it really quick and easy and made sure we were happy with everything before going ahead!
Good afternoon Madison,Thank-you for your kind words about the Portsmouth Lettings team of Cubitt & West and in particular Abbie. I will be sure to pass your comments along.Kind regards,Neil PiperSenior Operations Director
5/5
TrustpilotA great choice
Claire and Cailean have given us a great service at Cubitt and West. Our first meeting was friendly, professional and informative. We didn't expect to laugh as much as we did. Subsequent enquiries have always been answered swiftly and have made the whole experience much less stressful. Cailean's advice has saved us several hundred pounds on mortgage fees. I highly recommend this team for getting a great price on your property and professionally dealing with the negotiations leading up to moving.
Dear NikThank you for your review of Claire and Cailean at our East Grinstead branch. We are so happy that you had a positive experience with them in a relaxed way and that they did everything to make moving forward as stress free as possible for you.Kind regardsBecky Jennings, Operations Director
1/5
TrustpilotTraumatic experience with Cubitt & West
Getting us settled in was a smooth process. Cubitt & West was helpful and flexible. For us, the trouble started three months in when it became clear the house we rented had severe issues with black mould.When we notified Cubitt & West about the mould, as we did multiple times, they acted as if we were exaggerating and told us to wipe it all down. So we bought some heavy chemicals and masks to do so. Inevitably, the mould kept coming back. It was everywhere.After getting respiratory problems, we noticed the mould was penetrating our mattresses and cushions. With about 40% of the total floor area, the upper floor became unusable. That's when we decided to stop using the affected rooms.The real shock came when we decided to move out after almost two years. Suddenly, the black mould was a blocking issue to rent it again. The landlord would have to renovate the house. From then on, it got from bad to worse.They forced us to keep paying the rent with false promises. They told us we would get the overpaid rent back once the house was in an acceptable state again. Renovations would take no more than a week, so most of our £1500 would be returned.In the end, the renovations took more than six weeks, and we didn't see our money back. But it got worse. They also tried to use our full deposit with false claims and exorbitant renovation fees. That's when we called on the Tenancy Deposit Scheme for help.After a few more months, an arbitrator at the TDS decided we were in our right and returned the biggest part of our deposit to us. Which only confirmed that Cubitt & West mistreated us all along.For us, it was a traumatizing experience. The letting agency because quite aggressive towards us and even started screening our calls. I want to add we always played by their rules and never missed a payment. I can not advise anyone to work with them, based on my experience.
Dear WoutThank you for taking the time to leave us such a detailed review regarding your experience. It is disappointing to learn that you have not had a positive experience, as customer satisfaction is of the utmost importance to us.Having had the opportunity to review your records it appears that there were no reports of mould received until you requested to end your tenancy early. Had the issues been reported sooner, they could have been investigated promptly. We appreciate that ending a tenancy and moving home can be a stressful endeavour especially when there are disputes relating to a deposit. However, as managing agents for the landlord, we are obliged to follow their instructions and request the deductions that the landlord wishes. Any disputes between the landlord and the tenant are subsequently referred to the TDS for independent arbitration. The TDS rejected some of the claims against your deposit however they noted that the mould caused by condensation should have been frequently removed and the property adequately ventilated, or, the issue should have been reported to Cubitt & West.Please be assured that our staff would never intend for any customer to feel this was as treating our customers fairly and with integrity is of paramount importance. Should you wish to discuss your experience in greater detail, please do not hesitate to contact our Customer Relations department on 01702 540802 or at customer.relations@arunestates.co.uk. Thank you. Kind regards Cubitt & West
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Tell us what you need and we'll put you in touch. Cubitt & West Uckfield hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Uckfield.
