Trusted Agent profile · Twigworth
★★★★★
524 reviews across 2 platforms
Tewkesbury Road, Twigworth, GL2 9PJ
Bovis Homes Cotswolds's office in Twigworth, at Tewkesbury Road, is rated 2.4 out of 5 across 524 reviews on two platforms, including 35 Google reviews rated 4.5.
Every review we hold for the Twigworth office, from every platform, shown as written. First names only.
5/5
TrustpilotWe where shown around the estate by…
We where shown around the estate by Rhodri he was very professional
Hi John, We're so glad to hear that our team member provided such a professional and informative tour of the estate. We appreciate your kind words. Kind Regards, Kobi Bovis Homes
5/5
TrustpilotDavid the sales agent was extremely…
David the sales agent was extremely helpful and made the process simple. Thankyou
Hi Brenda, It's wonderful to hear that you had such a positive experience and found the process straightforward. We appreciate you sharing your kind feedback. Kind Regards, Kobi Bovis Homes
5/5
TrustpilotI had a very positive experience…
I had a very positive experience working with Rhodri. Throughout the process he was professional, approachable, and always happy to answer any questions I had.
Hi william francis, We're so glad you had such a positive experience. It's wonderful to hear our team member was professional and informative, making the process seamless. Thank you for your kind words! Kind Regards, Kobi Bovis Homes
5/5
TrustpilotGreat customer service
Lisa, who showed us around the show homes, was friendly and very informative. Follow up after our appointment was swift and provided all the details we needed.
Hi Stuart, We're so pleased to hear our team member was friendly and informative during your visit. We appreciate you highlighting the swift follow-up. Kind Regards, Kobi Bovis Homes
5/5
TrustpilotLoved Dan's courtesy
Loved Dan's courtesy . We were late for the appointment, yet you accommodated us Dan. Very grateful. Thank you. Hopefully things move on the right direction.
Hi Rakesh Botadkar Saiman Bobbypins, We're so glad we could accommodate you and appreciate your kind words. We hope everything progresses well! Kind Regards, Kobi Bovis Homes
5/5
TrustpilotThe marketing team was excellent and…
The marketing team was excellent and customer focused. Made the whole process simpler than expected and the final home was delivered as promised meeting expected standards.
Hi Joseph, We are so glad our marketing team made your home-buying journey simpler and that your new home met your expectations. Thank you for your kind words! Kind Regards, Kobi Bovis Homes
2/5
TrustpilotSean was Awful
A sales advisor named Sean in the Warwickshire area made my experience horrible. I don't have any issues with the house, the build is great. But Sean was horrendous. 1. Flooring was included in my sale. It was in the contract.2. Sean let's me pick the flooring.3. View the house before completion, the floor was wrong. 4. Sean says there must have been an error on his end, I will either get an offer for money compensation or floor will be corrected. 5. 1 hr after speaking to him, he tells me bovis won't correct the floor or offer money entitlement. I raise it to the Director named Katy.6. They both tell me it is what it is I have no entitlement to the floor being corrected. We go back and forth arguing for 3 weeks.7. A few days before completion he phones me to apologise and that his actions aren't an accurate representation of Bovis Homes. The flooring will be corrected. This was due to the intervention of a different Director without whom I would have had to take them to a small claims court.8. After a month of not hearing back from Sean regarding snags or flooring correction, I find out he has left the business and my emails had not been received.Other New Build companies do not hire this sales advisor.
5/5
TrustpilotWould definitely buy Bovis/Vistry Again
We bought our home in October 2022and can’t quite believe some of the reviews. We reserved in May had the most amazing point of contact Flip who guided us through step by step she was even brilliant after we completed. Marius our site manager whilst he was still here was incredibly good at getting our snagging sorted for us, we had relatively few issues (most were decorative) and was all signed off by Christmas. Before we moved in we had an independent snagger (a must for any new build purchase) he told us it was well built but the decor on the top floor was rushed- this was all addressed as part of snagging. I have had to speak with the customer service team about a couple of bits and so far they have been very good shout out especially to Charlie and Toni. Both have been very customer driven which is refreshing, especially Toni who kept me updated regularly and showed great empathy- really impressed! Based on our experience so far I would definitely buy Bovis/Vistry again!
5/5
TrustpilotExcellent service by Dan and the…
Excellent service by Dan and the service team
Hi Phillip, We're delighted to hear that Dan and our service team provided you with an excellent experience. We appreciate your kind words and will make sure they are passed on! Kind Regards, Kobi Bovis Homes
5/5
TrustpilotExcellent
Just started the process of buying our new home and everything is going smoothly so far. Looking forward to completion date. Gemma and James are great to talk and have all have the information when asked.
4/5
TrustpilotFollow up my enquiry fast and prudent
Hi CHUNG KAI LAU, We're glad to hear that our team was able to assist you quickly and effectively with your inquiry. We appreciate your positive feedback. Kind Regards, Kobi Bovis Homes
5/5
TrustpilotGreat customer service
I am in a processes of buying my first house at Bovis homes-The Atrium- Overstone so far customer service from the sale team has been great especially Jen. I hope i will not have any issues after once the house is completed. Rating 5 stars based on the customer services so far.
5/5
TrustpilotVery helpful and great home…
Very helpful and great home presentation.
Hi Elizabeth, We're happy to hear that our team were helpful and that you found our homes well presented. We appreciate your kind words. Kind Regards, Kobi Bovis Homes
5/5
TrustpilotGreat customer service from your…
Great customer service from your representative.
Hi Jay, We are pleased to hear that you received great customer service. We appreciate your kind words. Kind Regards, Kobi Bovis Homes
1/5
TrustpilotSwamped with junk mail about this dodgy…
Swamped with junk mail about this dodgy company...no way of blocking or unsubscribing.. I never subscribed to this company in the first place.
Hi Martin, We’re really sorry to hear about your experience and understand how frustrating unwanted emails can be. We want to reassure you that we do not send communications without consent, and we take concerns like this seriously. Every email we send includes an unsubscribe link at the bottom, which allows you to opt out quickly and easily from any future correspondence. We have also requested further information and will investigate this on our end to understand how your details may have been added and review this fully. Kind Regards, Kobi Bovis Homes
5/5
TrustpilotThe sales lady Bev at Bovis Homes was…
The sales lady Bev at Bovis Homes was so help and knew what she was talking about. She also explained everything really well. So far the journey towards moving home as been really smooth.
Hi Avril, We're so happy to hear that the sales support was helpful and informative! It's great to know the home-moving journey has been smooth thus far. Thank you for your positive feedback. Kind Regards, Kobi Bovis Homes
1/5
TrustpilotBuilt in water features!
If I could leave 0 stars I would!
Hi Josh, Thank you for taking the time to share your feedback. We appreciate how frustrating it can be when issues within your home require ongoing attention, particularly when you feel the level of service has not matched your expectations. We did reach out to request further details so that we could investigate the concerns you've raised, however we have not received a response. We remain keen to understand more and encourage you to contact our Customer Service team so we can look into the matters raised and review how best to assist. Kind Regards, Kobi Bovis Homes
1/5
TrustpilotVery bad with poor customer service
Hi Lara, We're sorry to hear about your negative experience with our customer service. If there's any more detailed feedback that you can provide, we can pass that on to the team and investigate further. We are committed to improving and appreciate you taking the time to raise your concerns. Kind Regards, Kobi Bovis Homes
5/5
TrustpilotWhat great service, support, and professionalism
Just taken position of a new Bovis home in Spring Vale, Knaresborough, North Yorkshire. Nothing but praise for the sales team, particularly Jess and site manager and his great crew who have all welcomed me and bent over backwards to provide a high level of customer service. My Home Survey report was extremely complimentary of the build quality and finish. Everything from the décor, appliances and cleanliness of house and garden preparation were outstanding. Yes, naturally there is a snagging list as you would expect for a new house, but nothing major and the site team have already started putting issues right. A lovely well designed and built home with the Yorkshire stone feel to the outside, but modern and high spec interior. I would highly recommend Bovis, especially in Knaresborough in a fantastic part of the country.
5/5
TrustpilotHollin Bank
When entering Hollin Bank we were very impressed by the location of the site and the presentation of the properties.
Hi Sam, We're so glad you were impressed by the location and presentation of our properties. It's wonderful to hear our team member made your experience pleasurable and was knowledgeable. Thank you for your positive feedback! Kind Regards, Kobi Bovis Homes
1/5
TrustpilotUnskilled 'Trades'
Labourers are doing skilled workers jobs on Bovis Homes.As far as they are concerned, if you have a 'Labourer' CSCS card, this makes you a skilled worker to undertake jobs like Bricklaying, Roofing, Carpentry etc.Its no wonder that the homes are so poorly built.The Emmer Green site in Reading is a prime example of £800,000 homes being built by two-bob tradesmen. How the NHBC covers these sites are as equally shocking.
5/5
TrustpilotVery informative and relaxed not pushy
Hi Ian, We're happy to hear that our approach was informative and relaxed for you. We appreciate your positive feedback! Kind Regards, Kobi Bovis Homes
5/5
TrustpilotExcellent warm welcome
Very friendly and helpful greeting and very accommodating considering we turned up late on a Saturday. Would recommend.
Hi Tom, We are so glad to hear you had a friendly and accommodating experience with us, even with your late arrival. We appreciate your recommendation. Kind Regards, Kobi Bovis Homes
5/5
TrustpilotExcellent correspondence and assistance…
Excellent correspondence and assistance to date from the agents at Buckley Place. Very professional thank you.
Hi D Jones, We are so glad our agents provided excellent, professional assistance. Thank you for your kind words. Kind Regards, Kobi Bovis Homes
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