Every review we hold for the Tudor Square office, from every platform, shown as written. First names only.
★★★★★ 4/5
GoogleThe team at John Francis were really diligent and supportive in ensuring that our purchase went through, despite a very elongated process. Lovely team of people who helped secure us our dream home in Tenby. A special shout out to Sharlene for notifying us of the property before it went on Rightmove.
Cez · 14 January 2026
Agent replied · 14 April 2026
Thank you for your kind words, it was a pleasure assisting you in securing your dream home in Tenby! We are glad our team could provide diligent and supportive service to make the process smoother for you. We will pass along your special thanks to Sharlene. Best Wishes, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleReally made the right decision when I asked Martin from John Francis to sell the house. Professional and always with an attentive ear, he made the whole process a real pleasure. So many thanks to Martin and the team in Tenby!
Michael · 7 April 2026
Agent replied · 14 April 2026
Thank you for your kind words! We are thrilled that you had such a positive experience with Martin and our team in Tenby. Your satisfaction is our top priority and we are grateful for the opportunity to help you sell your home. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleMartin and his team from JF Estates have helped and directed us so well in looking to sell our property. They had knowledge of the most appropriate way to sell in a short space of time. Thank you so much.
Andrew · 14 February 2026
Agent replied · 14 April 2026
We are thrilled to hear that you had a great experience with JF Estates! Our team takes pride in providing expert guidance and efficient services to our clients. Thank you for trusting us with the sale of your property. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleI’m a first time buyer and can not believe how overwhelming house buying is! especially after a really pushy experience elsewhere.
Anna sat me down, explained everything properly and made me feel comfortable asking questions. I don’t even know you could use their mortgage advisers and buy anywhere.
The team were so helpful too. Even though I didn’t buy through them in the end, they still supported and helped me.
Dyllan · 14 February 2026
Agent replied · 14 April 2026
Thank you for taking the time to share your experience! We're glad that Anna was able to provide you with a stress-free and informative buying process. Our team is always here to support and assist you, regardless of where you end up buying. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleJayne Beynon was so Professional in every way..
Highly Recommend her for your next House Sale .
Paul · 14 February 2026
Agent replied · 14 April 2026
"Thank you for the kind words! We are thrilled to hear about your positive experience with Jayne. We pride ourselves on having a team of highly professional agents who strive to provide exceptional service. Thank you for recommending us! Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleEmilee was so kind. She's a good listener. Her communication is prompt and efficient. She knows the area very well, the ins-and-outs, the history, development, and what's going on. Highly recommend!
Tana · 24 July 2025
Agent replied · 14 April 2026
Many thanks for your marvellous 5* review and recommendation. Best wishes, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleThank you so much John Francis in Tenby for selling our home and finding us a lovely bungalow in a perfect location. Martin, Jane, Emily and all the team were very professional and thorough from start to finish of the process and cannot praise them enough, would definitely recommend John Francis to any prospective seller or buyer.
Martin · 14 February 2026
Agent replied · 14 April 2026
"Thank you for your kind words and for allowing our team to assist with your home sale and purchase. We strive to provide top-notch service and are delighted that you had a positive experience with John Francis. Welcome to your new bungalow and we appreciate your recommendation to others! Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 4/5
GoogleThe team were always very polite and professional. My sister and I do feel that as so much has changed in the IT world, it would be a kindness perhaps to give a little extra help to seniors selling on their own. We felt our seller could have done with more explanation of proceedings to expedite the sale.
Christine · 14 January 2026
Agent replied · 14 April 2026
Thank you for your kind words! We will definitely take your feedback into consideration and make sure to provide additional support and guidance for seniors selling on their own. Our priority is always to provide exceptional service to all of our valued customers. Best Wishes, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleExcellent service from John francis, Sharlene has been very helpful emails & phone calls on a regular basis keeping me updated throughout the perches of my apartment in Saundersfoot .
Jonathan · 16 January 2025
Agent replied · 11 January 2025
Many thanks Jonathan for the great 5* review and your kind words. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleVery attentive service from Martin, his staff and Anna the mortgage adviser. Prompt replies to emails and further help post purchase. Highly recommend.
Dean · 7 April 2026
Agent replied · 14 April 2026
Thank you for your kind words! We strive to provide excellent customer service and it's great to hear that Martin, our staff, and Anna were able to assist you. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleWe had excellent service from all of the staff at John Francis in Tenby throughout the marketing and sale of our property. Would definitely use them again.
Cathy · 14 January 2026
Agent replied · 14 April 2026
Thank you so much for your positive review! We are thrilled to hear that our team at John Francis in Tenby provided excellent service during the marketing and sale of your property. Best Wishes, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleSettling into my new house at last - my thanks to John Francis Estate Agents Tenby.
Jan · 7 April 2026
Agent replied · 14 April 2026
"Congratulations on settling into your new home! We are so happy that we were able to help you through the process. Thank you for choosing John Francis Estate Agents Tenby. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleTenby branch, Martin, Jane, Emily, Charlene all great, helpful, and a pleasure to deal with.
Jan · 14 March 2026
Agent replied · 14 April 2026
We are thrilled to hear that you had a positive experience with our team at our Tenby location! Our goal is always to provide excellent service and we are delighted to have exceeded your expectations. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GooglePurchased my house through JF. All staff were professional & friendly.
No negatives at all. Would recommend
Nicola · 14 January 2026
Agent replied · 14 April 2026
Thank you so much for your kind words and recommendation! We are thrilled to have been a part of your home buying experience and are glad to hear that our team provided professional and friendly service. Best Wishes, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleVery helpful, professional and go above and beyond for their clients. Highly recommend
Lucy · 14 January 2026
Agent replied · 14 April 2026
Thank you so much for your positive review! We always strive to go above and beyond for our clients and are thrilled to hear that you had a helpful and professional experience with us. Thank you for recommending our services! Kind regards, Lucy Mawer, Customer Feedback and Support Team
★★★★★ 5/5
GoogleThank you for making purchasing a house in Pembrokeshire so easy. Great communication and friendly service making a potentially stressful time seamless. A special thank you to Matthew.
Jayne · 17 April 2023
Agent replied · 4 June 2023
Thank you for taking the time to share your experience and for your wonderful 5* review! Kind regards, Lucy, Customer Relations.
★★★★★ 1/5
GoogleBeware!.Do Not Use Recomended Solicitors by John Francis Estate Agents!
Purchasing house through John Francis Estate Agents in Tenby. Manager Martin, " Highley Recommended using Solicitors through them. …
Chas · 14 April 2025
Agent replied · 22 January 2025
Hello Chas,
Thank you for sharing your experience with us. I'm sorry to hear about the issues you've encountered during your house purchase process. Please reach out to us … More
★★★★★ 5/5
GoogleWe as a family are very grateful for all the help they have given us through a very stressful move as we were moving from Gloucester to the tenby we were kept informed all along the process wish that could be said for the agent who was selling our property.
Even after it all started to unravel and a move looked unlikely they helped find a solution which enabled us to move into our dream house
So I have no hesitation in recommending the staff in tenby to help you find your dream home
Essex · 5 June 2019
Agent replied · 4 June 2023
Many thanks for your wonderful 5* review and recommendation for John Francis in Tenby. I'm delighted they provided such a professional and helpful service to you and your family in your move. I hope you are settling in well to your dream home. Best wishes, Tracey.
★★★★★ 5/5
GoogleDelighted with the service from John Francis Tenby Office who oversaw our sale STC in August and Subsequent completion in November 22. They gave us and our buyer great communication throughout the sale, keeping us informed and up to date with everything. They are a great team but our contact was mainly with Shara who was excellent!
Gill · 17 April 2023
Agent replied · 4 June 2023
Thank you for taking the time to leave us this tremendous 5* review. Kind regards, Lucy, Customer Relations
★★★★★ 1/5
GoogleTerrible service from Jane Beynon. Have decided to go to west wales because of how rude and ignorant she is. Have never been treated like this from any other John Francis before. Terrible.
Geraint · 16 April 2024
Agent replied · 28 August 2023
Hello, I am sorry if you were not happy in your experience with us. If you wish to share any further comments about your experience, please do email me at review@countrywide.co.uk … More
★★★★★ 1/5
GooglePhoned with an offer on a house as I had an offer on mine ... heard nothing back at all in the mean time the buyers pulled out on me as I couldn't accept it till I knew on my offer ... totally gutted at time ... my esate agent couldn't believe it ... a total jokeNegativeProfessionalism
Joanne · 17 April 2022
Agent replied · 4 June 2023
Thank you for taking the time to leave this feedback, we take all comments seriously and this has been passed on to the Regional Manager to discuss with the branch to see how they can improve for the future. If you would like to go through this in more detail at all, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.
★★★★★ 1/5
GoogleA vulnerable friend of mine has just been charged a non returnable £240.00 fee for a credit check and the agent wanted to charge an extra £100 more for the deposit/bond than was requested by the owner of the property in Laugharne. This complaint pertains to the office handling the Laugharne area. Would give no stars but apparently have to give them something.
Smj · 5 June 2019
Agent replied · 4 June 2023
Thank you for the review. I am sorry to hear about the issues you have had. If you would like to discuss this further please contact us on customercare@countrywide.co.uk
Kind regards, Chris
★★★★★ 1/5
GoogleA vulnerable friend of mine has just been charged a non returnable £240.00 fee for a credit check and the agent wanted to charge an extra £100 more for the deposit/bond than was requested by the owner of the property in Laugharne. This complaint pertains to the office handling the Laugharne area. Would give no stars but apparently have to give them something.
Michael · 24 January 2019
Agent replied · 22 January 2025
Thank you for the review. I am sorry to hear about the issues you have had. If you would like to discuss this further please contact us on customercare@countrywide.co.uk
Kind regards, Chris
★★★★★ 5/5
GoogleI bought a house through John Francis that eventually completed in October. It was rather a long drawn out purchase but the staff kept me updated throughout. They were very professional and helpful and I’d have no hesitation in using them in the future. Couldn’t recommend enough.
Micaela · 5 June 2019
Agent replied · 4 June 2023
Wonderful to read that you were kept fully informed throughout your purchase and that you found our John Francis, Tenby, team very professional and helpful without hesitation.
Best wishes for you in your new home, Scott.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
