Charles Church Cornwall Truro reviews

★★★★★ 5/5

Trustpilot

Charles Church exceeded all my expectations

Charles Church exceeded all my expectations. From the moment I put my initial enquiry in, Patricia made me feel so valued. Within half an hour of our initial call, I was viewing what turned out to be our new home, and I absolutely love it. The quality of build is excellent and the extra touches chosen, have made our new home perfect. Patricia and Bobbie, made the whole process smooth and easy, excellent communications throughout. Jason - Site Manager has taken such care to ensure our new home was perfect to move in to and has gone above and beyond to help us settle in very quickly.

Helena · 7 January 2024

★★★★★ 5/5

Trustpilot

Positive experience, purchase in progress Mascalls Grange

I am currently in the process of purchasing a new build house from Charles Church on the Mascalls Grange development in Kent and I wanted to take a moment to share my positive experience so far.The contracts manager, Darren, has been instrumental in keeping me well-informed about the progress of my future home. Regular WhatsApp updates, complete with pictures, have been provided, allowing me to follow the construction journey closely. Communication is professional and responsive, making the ongoing purchase a reassuring experience.The sales office staff have been exceptionally friendly and helpful. From my initial enquiry to the current stages of the purchase, Sarah has been helpful and always has a welcoming attitude. This has contributed to making the buying process a positive one.Though my purchase is not yet complete, the journey so far has been positive, and I look forward to a prompt completion of the purchase process and eventual move into my new home.I would recommend Charles Church to anyone considering a new build property based on the interactions I have had so far.

Natalie · 4 January 2024

★★★★★ 1/5

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Wellington Gate. - Forced to move into a home that was nowhere near ready!

Utterly appalling property to be handed over. 166 issues identified during an independent snag report 2 days after completion, including 3 x bowed window lintels, expansion joints not sealed, porch not even secured to supporting gallows plus a hole in the hall floor all the way through to the soil below a total void in the floor that would have given way. Also the patio doors that had not been sealed whatsoever and you could see into the dining area when looking under the door frame! Don’t worry we have the video & photo evidence for you! This is just a few of the plethora of issues on a property that clearly has not been properly inspected. Not forgetting the screed used on the floor being incorrectly prepared (latience not removed and holes throughout) resulting in us having to have this removed & relaid at our cost for the flooring we’re having independently fitted. In addition to this we had to stop our floorers as they were flooring up to both sets of patio doors that have bowed lintels as they may need to be removed for rectification work, this risked damaging the flooring and or exposing the soluble glue to the elements. As a result we’ve now been billed for 3 days lost earnings for the fitters. We now also cannot have our flooring fitted until January. Don’t worry Charles Church, you’ll be receiving both those bills for reimbursement.They clearly just wanted this over the line and in the November completion for their sales figures. Our sales executive did pass comment she needed to get completions over the line as she “needed the money” for her upcoming wedding. Genuinely wish there was a 14 day cooling off period as we’d pull out of this contract in a heartbeat! Biggest waste of £450k+Still also waiting on my phone call from the area customer service manager I was promised yesterday too! If I could give zero stars that would be more fitting to this utter disgrace. Moving is stressful enough without having to contend with.

Pam · 6 December 2023

★★★★★ 1/5

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"Everybody has issues"!?

Maybe I should have realised the Company do not give a damn when I was told "everybody has issues" by a senior sales manager after I asked for a kitchen adjustment due to an ongoing back injury. Initially refusing the request they did eventually accommodate it.

Louise · 24 July 2026

★★★★★ 1/5

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Buildings Safety Act

We are trying to sell a leasehold property of which Charles Church is the freeholder/landlord. We need to contact CC to get a form regarding the Buildings Safety Act but cannot find anyone who will respond. Purchase is in danger of falling through and I am at my wit’s end. Hoping this will help?? PLEASE CAN SOMEONE FROM CHARLES CHURCH REPLY TO THIS REVIEW ?????Emmy, please can you send me an email address or phone number, I do not want to put my personal contact details on this review

Judith · 9 November 2023

★★★★★ 5/5

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Ongoing excellent service from Harlands Park

I am moving into my new house on Harlands Park next Friday. Today I went to the site to sign off the house. Both Francesca and Steve were as efficient as always. It shines through how much Steve cares about the houses he builds and the people who buy them. Buying my house has been torturous because of my sale but throughout the six months it has taken to get to completion Darren Graham has kept in touch, giving me updates and willing me on. I’ve appreciated his input - he’s highlighted that it’s not only the people on site who care about the buyers. Thanks to them all.

Joy · 3 November 2023

★★★★★ 5/5

Trustpilot

One of the best decisions of our lives.....

From our first contact with Charles Church, the experience has been really positive. Grace was great helping us to find the right home and its fitting out. She kept us up to date with all the stages of the build. Joe, the site manager, has always been there explaining and supporting us through the build process and beyond. He has made sure that everything is working properly and has been there to sort out any issues we had. I must stress that the issues have been minor although niggly but Joe has been there, he is a credit to the company. I would highly recommend Charles Church Homes to anyone thinking of buying a new house. We are extremely pleased with our new home. It is cosy, light and well-designed. Well done to all the team at Charles Church.

Carole · 17 October 2023

★★★★★ 1/5

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Don’t buy Charles church homes

Just terrible don’t buy Charles church homes . You have to be a contractor to even deal with the issues they throw at you and they keep denying and denying faults which are obviously their fault .

Muhammad · 13 September 2026

★★★★★ 4/5

Trustpilot

Charles Church Above Average.

Charles Church provided good service generally speaking. There was a change of sales executives during the course of my purchase, however the newcomer was poor by comparison and communications with respect to the progress of the purchase wasn't quite the same. The vast majority of the finishing is good but inevitable snagging exists. Damage by workmen to the interior does happen but this should be picked up on before the house is handed over. Carelessness by tradesmen happens throughout the house constuction industry. I would like to see tighter quality control by Charles Church before keys are handed over to the buyer thus obviating or minimising any snagging. The site manager is very cooperative and accomodating to the issues we have regarding snagging. So all in all, reasonably happy.

Colin · 6 October 2023

★★★★★ 5/5

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New Torrisdale at The Oak - experience with patching support

Moved into a new Torrisdale at The Oaks a few weeks ago. Lovely home. Had Jordan out today who started working on some little cosmetic imperfections. Jordan was really helpful helped us understand what to look for. Sorted out some patching and arranged a day's painting to follow. Jordan was lovely and really helpful. Thank you.

Dan · 20 December 2024

★★★★★ 1/5

Trustpilot

All talk but no delivery

Everything that was offered or promised was not delivered, part exchange amount, access to the property after exchange, deposit contribution. You name it, they moved or even removed it. In the end we cancelled the purchase of the plot.

Philip · 22 August 2026

★★★★★ 5/5

Trustpilot

Customer Care visit

Both Wayne & Geoff from Customer Care attended at our house at The Oaks development today to rectify some water damage issues to both the cupboard and sink liners and also to refit a kitchen cupboard door which had been incorrectly fitted on the original installation. Both Wayne and Geoff did a very professional job and thoroughly tested everything before they left and kept us fully informed throughout their visit as to how the repairs were progressing. A great job gentlemen and thank you to you both

Hugh · 23 September 2025

★★★★★ 1/5

Trustpilot

Nothing ran smooth from the start of…

Nothing ran smooth from the start of the journey yo completion and ongoing. There were several incidents that occurred that took forever to resolve. I completed 7 days ago and haven't moved in. There are 106 snags. I dread to think how long it's going to take to deal with these.Nobody is interested. I keep getting passed from sales to Site Manager and back to sales. There's no consistency. I've 4 different sales people throughout the process. The only interested one was MatThe whole team needs to work together and stop fobbing customers off. Without us you wouldn't make any money.

Phoenixpriory · 25 August 2023

★★★★★ 5/5

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Site Manager Ji. Thank you!

This is an amazing company to purchase your new home from. Moved to grove and Ji the site manager has been nothing but supportive and helpful through the whole process. Great guy! He goes above and beyond expectations.

Lewis · 21 August 2026

★★★★★ 5/5

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Ji and Jamie from Wellington gate have…

Ji and Jamie from Wellington gate have been amazing from start to finish. Ji has helped since before moving in with any questions we have. His expertise are professionalism are amazing. Thanks both for all your hard work. Jade & Mia

Jade · 31 July 2026

★★★★★ 5/5

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Harlands Park - Uckfield

We fell in love with the Derwent house type at Harlands Park Uckfield in December last year, and put our house on the market early this year with the hopes of reserving a Derwent. Selling a house in this market has been incredibly stressful, but Francesca at Harlands Park has made the reservation process as stress-free as possible. She went above and beyond to ensure we could reserve the plot we wanted, preparing us for all circumstances and answering all of our questions. Francesca was proactive with updates, always maintaining communication and putting our minds at ease. She was extremely knowledgeable about the entire process and her help was invaluable. Though it took us a long time to sell our home, we have now reserved our new home thanks to Francesca and couldn’t be happier. The site manager Steve has also been amazing, you can tell he genuinely cares about his work and the quality of the homes at Harlands park. He made time to show us our new home and also answered lots of our questions. It has also been lovely to receive regular updates on the status of our plot from Darren, who has shared photos with us and kept us in the loop. Overall, the team at Harlands Park are wonderful and now we just can’t wait to move in! Thank you all for all you have done so far. - Scarlett & Steven

Scarlett · 1 August 2023

★★★★★ 3/5

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Issues with the house

Issues with the house. 156 snags reported They are working through them and fixing them. The people that fitted heating and flooring are excellent. Tilers and decorators are not about the attention to detail. .

Home · 8 September 2026

★★★★★ 5/5

Trustpilot

Kenilworth Gate - New Home

I've recently moved into the Kenilworth Gate development and all the team have been amazing and been a great support throughout the entire process. Massive thank you to Mark, Samantha, and Bridget who have made every effort to ensure my the move into my new home went with minimal fuss. They have been welcoming, and always offering any assistance if I need. Thank you.

Paul · 11 July 2024

★★★★★ 1/5

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Beware! Poor Quality Finish and Never-Ending Issues with 5-Star Builder

Rating: ★☆☆☆☆ (1 star)This review only covers the issues from receiving the keys to my new property and doesn’t not include the issues leading up to this point.I am left with no choice but to share my deeply unsatisfactory experience with this so-called "5-star" builder. Boasting The Charles Church Commitment is our guarantee that your home has been built to the highest of standards appears to be nothing more than an empty marketing slogan. From day one, my new build property has been riddled with a myriad of issues, leaving me utterly disappointed and regretful of my decision. The laundry list of problems is not only extensive but indicative of a complete lack of craftsmanship and attention to detail.The most alarming problem has been the malfunctioning electrics. Since day one, the electrical system has been a mess. Despite numerous visits by their electrician, the issues persist, and new ones continue to crop up. This is not only a major inconvenience but also poses significant safety risks. I expected a 5-star builder to deliver on basic functionality, and this failure is inexcusable.The quality of the finish throughout the property is deplorable. The paintwork on walls, skirting, doors, and windows is far from the standard one would expect from a reputable builder. It is riddled with imperfections, uneven coats, and apparent lack of attention to detail. It's disheartening to see such a shoddy job on what a dream home should be. Then to be told they will only rectify issues that can be seen from 2 meters away in natural daylight is just infuriating.Moreover, the lack of alignment in the doors and windows is nothing short of appalling. The doors don't close properly, and the windows let in drafts and cold air. It's as if the builder didn't even bother with basic checks before calling it a finished product.The brickwork is another glaring issue that cannot be overlooked. The walls are noticeably out of plumb, making the entire structure look like it was put together by amateurs. The external window sill being uneven adds to the overall lack of care taken in construction.Additionally, the discovery of an open sewer pipe beneath the utility cupboards, concealed only by a flimsy plastic bag, is a disgusting and utterly unacceptable oversight. Such disregard for basic sanitation standards is unfathomable and speaks volumes about the builder's lack of professionalism and concern for their customers' well-being.On top of these issues, the external fence has been an absolute disaster. It's falling over, leaving the property vulnerable and unsecured. Furthermore, the garage is prone to flooding whenever it rains, which is a clear indication of poor construction and inadequate drainage.To make matters worse, a dangerous incident occurred when an internal door fell off its hinges, nearly injuring a child. It's evident that the door wasn't fixed properly, presenting a significant risk to the safety of the occupants.The list of problems goes on and on, and it's evident that the builder's 5-star reputation is nothing but a façade. I have tried to address these issues with the builder, but the response has been lackluster, leaving me feeling ignored and disregarded.In conclusion, I cannot stress enough how crucial it is to avoid this builder at all costs. I refuse to hand out the £500 RECOMMEND A FRIEND voucher. The quality of the finish and the never-ending issues are a nightmare that I wouldn't wish upon anyone. Do your due diligence, thoroughly research any builder, and ensure you choose one that truly lives up to their promises. This experience has left me with an enormous sense of regret, and I hope others can learn from my mistake.

Jonathan · 18 July 2023

★★★★★ 5/5

Trustpilot

Excellent customer service

My husband, my little boy and I have recently been to view the Parklands site in Hessle. We were looked after by Rachel who genuinely couldn't do enough for us. She went above and beyond to make our experience stress free, despite being with a 2 year old! We were given details of our options, both verbally and via email to consider later at home. We were also shown around some beautiful properties. Now to make a decision...Thank you Rachel!

Samantha · 11 July 2023

★★★★★ 5/5

Trustpilot

Brilliant team at Charles Church Uckfield

I am in the process of buying a house on Harlands Park, Uckfield. Having already visited the Taylor Wimpy development and found the sales rep hard nosed and unempathetic, I went with low expectations. My experience couldn’t have been more different. Francesca was/is highly professional with a sense of humour. She has made the initial process smooth and easy to understand. As my move in date gets nearer I have now met Steve who showed me around my new house, Mick who has helped build it and Darren who sends me WhatsApp updates every week. Yes, they are a business but everyone I’ve met genuinely wants their buyers to be happy with their new homes. I can’t wait to move in.

Joy · 28 June 2023

★★★★★ 5/5

Trustpilot

Great service throughout

From the minute we decided to purchase our property in Festival Park we have had nothing but great service. Brianna was extremely helpful, she guided us through the purchasing process as this was our first property in the UK. Although we has a few snags these were dealt with promptly by Joe and his team. Can’t fault the entire process.

Lisa · 19 August 2024

★★★★★ 5/5

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Aftercare at Mascalls Grange

We moved into our house on the Mascalls Grange in Paddock Wood a few months back and have been delighted by the service we have received. There have been a few snagging issues (much fewer than expected) and Darren and his team have been easy to contact and speedy to respond. A really helpful and friendly group. We would certainly recommend them.

Alison · 13 July 2024

★★★★★ 4/5

Trustpilot

Your local representative Carly has…

Your local representative Carly has been extremely helpful and helped to ensure the move went smoothly. I was disappointed that you do not carry out snagging and the fixing of this prior to moving in. Other new build companies endeavour to get this completed before completion and often do a lot of the snagging themselves.

Linda · 19 October 2024