Every review we hold for the Treharris office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleI had an excellent experience working with Matthew from First4Rentals. From the very beginning he was incredibly helpful, professional, and quick to respond to every question. The whole rental process was clear, smooth and handled with great care.
Matthew went above and beyond to make everything easy, he explained every step, kept me updated throughout, and made sure the agreement reflected exactly what was discussed. Even after receiving the keys, he acted immediately when I reported small issues and arranged help straight away.
It’s rare to find someone so reliable, honest and genuinely supportive. I’m very grateful for his assistance and highly recommend Matthew to anyone looking for a property or working with First4rentals. Excellent service!
Beata · 16 December 2025
★★★★★ 5/5
GoogleI’ve spent the last six years living in a property managed by Joseph at First4Rentals, and I can honestly say it’s been a truly positive experience. Joseph has always been friendly, responsive, and professional, making sure everything ran smoothly and that the property remained a comfortable and happy home throughout my tenancy.
If I ever find myself looking to rent again, I wouldn’t hesitate to go straight back to First4Rentals. I’d also wholeheartedly recommend Joseph to anyone in search of a well-managed rental and a landlord who genuinely cares. I was sad to leave! Thank you, Joseph, for everything over the past six years!
Georgina · 25 April 2025
★★★★★ 5/5
GoogleWe’ve let a number of our properties, both locally (and throughout south Wales) via Matthew and his team at First 4 Rentals, for many years, and constantly received a professional, capable and friendly service.
In over 25 years of dealing with various agents throughout Wales, First 4 Rentals is the only one I’ve ever been impressed with enough to write a public review. Their level of service, attention to detail, prompt communication and helpfulness is something that sets them apart from lesser agents.
Over the years, Matthew has helped sort out everything that a remote landlord will encounter, and all with satisfactory outcomes, for both us, and the tenants. (We were always relived to know we had found a letting agent who supported and facilitated our goal of being a decent and fair landlord, always ensuring all aspects of the letting process were compliant, safe and secure for both parties)
Additionally, their level of personal attention is exemplary. By way of example; we requested a swift turnaround on a vacant property in Cardiff city centre at then end of last week - today at 8am a comprehensive video inspection report arrived in my inbox!
Having engaged and supported us with both sales and lettings, Matthew consistently delivers a first class service, and I have no hesitation in recommending his services to anyone needing a trusted partner in what, for many of us, can be a challenging arena.
Ken · 27 March 2023
★★★★★ 5/5
GoogleFirst4Rentals has been a great experience for me, and I heartily endorse them to anyone searching for a trustworthy real estate agency. From the point of viewing of apartment, documentations checking and final is in the tenancy agreement, their staff has been welcoming, helpful, and always willing to help with any enquiries. They have excellent customer service; whenever I've needed assistance or had issues, they've been prompt in responding and offering comprehensive support.
First4Rentals' provides seemless rental experince In addition to providing prompt support when needed, they also offer insightful criticism and follow-ups to ensure that everything is in order. They are a unique option in the rental market since it is evident they care about their tenant.
Mutiu · 13 April 2025
★★★★★ 1/5
GoogleI rented through First 4 Rentals for over 3 years with no problems, however when my home was flooded in November 2024, they couldn't see fit to assist me in any way, instead telling me it was the duty of the council. I was unable to work for 2 months as a result of being made homeless, but this wasn't of any concern.
They lied to the council about the state of the property, and said work had started, which meant the council could not help me. No work has started at this point.
It took me getting in touch with public health dor anything to be done.
They showed absolutely no concern about the fact that items of mine had been damaged by builders going into the property, and when I raised the issue of items of mine being strewn around the living room, the response was 'the builder said they did t do it'. After living there for 2 and a half years might have noticed a poltergeist I think.
I was also charged 2 months rent following the property flooding, and me not being able to live there.
Total lack of respect shown from them. Disappointing to say the least.
Katie · 26 March 2025
★★★★★ 5/5
GoogleGreat agency, never had an issue and when I have any problems Mathew and his team always comes through. Very polite and professional company which I totally recommend.
AKa · 30 March 2025
★★★★★ 5/5
GoogleI would like to thank matthew from first 4 rentals for his continued support, advice and encouragement regarding the commercial property i have through him. Most rentals agents would just encourage you to sign and leave it there. But matthew have continued to support me throughout. I strongly recommend using first 4 rentals.
Natasha · 18 April 2025
★★★★★ 5/5
GoogleThey are top quality estate agents and highly recommended by me. Always very professional and there to help when needed. My dealings with them is as a landlord and I’ve always received the best service.
Kevin · 26 April 2025
★★★★★ 5/5
GoogleI'd like to thank Matthew for all this help, he is a true gentlemen and knows his business. Spot on!
Amy · 27 March 2023
★★★★★ 5/5
GoogleTop service, Nothing is too much trouble. Left once to another agency because they promised the world but Matthew and his team welcomed me back and the service was amazing as always! I can not praise them enough.
Phillip · 16 April 2020
★★★★★ 1/5
GoogleIf you are booking a property viewing with this company, please be aware that they have a policy where they will contact you 30 minutes before the viewing to double check you are still attending. If you miss that call, for any reason at all, they will cancel you ON THE SPOT with no exception.
We were en route to the viewing and missed the call (which could happen to anyone for a whole number of completely innocent reasons) but even after calling the agency and explaining our situation they still cancelled our viewing. My partner and I had both taken a day off to view a property with them, but the person I spoke to was completely unsympathetic and didn't seem to consider that his company's stupid policy had just cost us time and money! I guess this agency doesn't actually WANT to rent any of its properties if it's happy to throw away potential business like this! Definitely dodged a bullet with this agency; absolutely awful customer service. Avoid at all costs!
Tom · 26 October 2019
★★★★★ 5/5
GoogleI am a property developer and have been using First4Rentals since 2008 to look after all our rental properties.
I have found them to be highly professional and they very often go well beyond what’s expected of them. Regardless of the distances involved or if something needs attention after normal working hours it never seems to be a problem! All the staff are very knowledgeable and excellent to deal with so with their help over the years our business has always run smoothly with any problems being resolved professionally, quickly and hassle free.
In my opinion they are the perfect agent for our business and I would 100% recommend them to anyone!
Tony · 26 October 2018
★★★★★ 1/5
GoogleWHAT A BUNCH OF AMATEURS, LET ME DOWN FOR A VIEWING ON 5 DIFFERENT OCCASIONS, WHEN WE FINALLY AGREE A DAY, I WAS TOLD I WOULD BE INFORMED WHEN THEY WERE LEAVING TO GIVE ME ADEQUATE TIME TO GET THERE, THEN THEY PHONE ME SAYING WHERE ARE YOU, IF YOU NOT HERE IN 10 MINS WE ARE LEAVING, I PHONE THEN AND THEY HANG UP ON ME, IVE VIEWED 6 PROPERTYS SINCE I ARRANGED THIS ONE AND THEY ARE BY FAR THE RUDEST AND MOST UNPROFESSIONAL SERVICE I HAVE EVER COME ACROSS, IF YOU WANT TO HAVE YOUR TIME WASTED, THEN BY ALL MEANS USE FIRST4RENTALS !!! NOVICES !
D · 28 October 2010
★★★★★ 1/5
GoogleAbsolutely a waste of time trying to book a viewing with this company, they don’t do evening or weekend viewings, they moan about their travel distance between their office and a house in Bridgend we wanted to view. we decided to take our business elsewhere .
If this was the shambles we faced at the beginning we certainly didn’t want to experience what would happen in the future with them.good luck renting properties with that attitude
Paul · 26 October 2018
★★★★★ 1/5
GoogleTotal time wasters, after being made aware of my situation moving back from France to the UK I was assured that my sister who is based in south wales could view properties on my behalf as I did not wish to be left homeless upon my return. Cancelled a viewing the day before and completely messed us about. Ridiculous.
Magik · 26 October 2019
★★★★★ 1/5
GoogleAbsolutely disgusted by the services provided. Viewed a house, had credit checks, everything was fine. Got told we could move in end of October 2021. Date came and told another 2 weeks. Then there was a problem with the ceiling and we would …
Lauren · 16 April 2022
★★★★★ 1/5
GoogleWent to view a Basement flat in Mountain ash, seemed all happy, friendly, the nice kind of estate agents. Barring in mind when I went to view this property, there was a dehumidifier on the kitchen counter and a faint smell of damp. (I …
Natalie · 16 April 2021
★★★★★ 1/5
GoogleAbout a year ago me and my now husband got our first flat together, we came across this rundown 2 bedroom flat in commercial street mountain ash, it looked like there was plenty of jobs to be done, before it was liveable. nevertheless …
Stevie · 16 April 2021
★★★★★ 5/5
GoogleFirst for rentals have rented out my property for 4 years. They have always found me the best of tenants and have given a 5 star follow up service. Nothing is too much for them and the staff are very efficient! Would definitely recommend them. Thank you.
Rachel · 26 October 2018
★★★★★ 5/5
GoogleA top quality estate agents that is highly recommended, very professional and always there to help. I’ve experienced dealing with them as being a tenant and still use them as a landlord. Top quality service at all times. 5*****
Sam · 16 April 2021
★★★★★ 1/5
GoogleExtremely unprofessional. First4rentals have not replied to emails nor called back after they have promised to. When I rang them for the 3rd time for details about our rental application, I was told that they just didn't have time to help …
Cheryl · 16 April 2020
★★★★★ 5/5
GoogleBest agency.i v.recommended them!
Grzegorz · 27 December 2023
★★★★★ 5/5
GoogleBest agency.i v.recommended them!
Grzegorz · 25 October 2023
★★★★★ 1/5
GoogleDon't rent with this company... you ask for a front door to a property to be repaired and as a result you are served notice. If you want stability don't rent with this.
Jake · 26 October 2018
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
