Every review we hold for the Trafford office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotVery unprofessional service by amateurs…
Very unprofessional service by amateurs purporting to be estate agents. Spend as little time as possible on valuation and pics 'visits'. Can't even get property details correct after four attempts and yet still posted it on Rightmove, etc.
David · 27 July 2018
Agent replied · 23 October 2024
Hi David,I'm sorry to read you are unhappy with the service received. We'd like the opportunity to try and rectify this for you. Please contact our customer relations department on salescomplaint@reedsrains.co.uk so we can get more details from you.Many thanksReeds Rains
★★★★★ 5/5
TrustpilotBuying a property
Michelle at rothwell office was brilliant. She kept us informed and updated constantly with our purchase . Responded ro my emails immediately if I had any queries
Sharon · 29 July 2024
★★★★★ 5/5
TrustpilotExceptional Throughout .....
The team at Reeds Rains were exceptional throughout and made the process absolutely pain free. Ash in particular was there every step of the way and couldn't do enough to help from the word go. The sale was seamless with glowing reports from the buyers on the way in which Elise conducted the viewings. Would 100% recommend
N · 7 April 2022
★★★★★ 1/5
TrustpilotPoor experience
Very poor service as a buyer of a new home!! I complained about attitude of staff and they made the whole process of buying a new home an awful experience. I would not recommend at all
Barbara · 24 July 2019
Agent replied · 23 October 2024
Hi Barbara - sorry to hear this. Are you able to let me know which branch you were dealing with so I can raise with them? Thanks
★★★★★ 5/5
TrustpilotExcellent service to date.
Service was second to none, and personal unlike a lot of the corporate customer service out there now.
Steve · 12 January 2023
Agent replied · 23 October 2024
Amazing to hear! Thank you for the review :)
★★★★★ 5/5
TrustpilotREEDS RAINS DURHAM
REEDS RAINS DURHAMIt has been a pleasure to deal with Ashley and Paige at the Durham office. My wife and I are delighted they found a tenant for our BTL property. Our relationship is still quite new, however if they continue with the same efficiency and courtesy we will be happy clients. Looking forward to dealing with them in the weeks and months ahead. Thanks for everything thus far Guys!
Stephen · 10 March 2018
★★★★★ 5/5
TrustpilotVery helpful and friendly staff…
Very helpful and friendly staff especially Alison!Efficiently dealt with my house buying experience.
Mr · 20 July 2021
★★★★★ 5/5
TrustpilotReeds Rains Holes Chapel
Hannah and Emily provided excellent service, making the renting process fast and smooth. We're very pleased with Reeds Rains Holes Chapel estate agency and would highly recommend them.
Hamid · 2 July 2024
★★★★★ 5/5
TrustpilotVery easy to deal with
Very easy to deal with. Respond promptly to all queries and get back to you if the information not readily available.Excellent ⭐️⭐️⭐️⭐️⭐️
RR · 2 August 2022
Agent replied · 23 October 2024
Thank you for your great review
★★★★★ 5/5
TrustpilotPositive spirit despise long sale
The Reeds Rains Catford team has been really helpful by helping to chase a sale process that took a long time and ended up in a broken chain and then giving useful advice and assistance to get my flat back on the market and sold at a complicated time.
Clement · 1 February 2023
★★★★★ 5/5
TrustpilotI’m a absolutely delighted after…
I’m a absolutely delighted after reading all these reviews that my old landlord has chosen Reeds Rains to market his property. I truly hope that he gets the tenants and the service that he justly deserves. It has made me so happy. Well done.
Shorty · 29 June 2023
★★★★★ 5/5
TrustpilotI moved in to a Reeds Rains managed…
I moved in to a Reeds Rains managed apartment in July and they've been very helpful and communicative dealing with the move in and a few minor issues that needed to be sorted. Highly recommended!
Michael · 6 September 2019
Agent replied · 23 October 2024
Hi Michael - Thank you for leaving us a positive review, we're so glad to hear you have had a great experience with us and we wish you the best of luck in your new apartment.Many thanks,Reeds Rains
★★★★★ 5/5
TrustpilotMaria
Maria - the lady that makes things happen.From the get go to now, it just seemed like we were both working towards thesame goal. Sometimes it seemed like she was the one buying the house and not me.She was persistent and made sure it happened as quick as possible. Her names Maria, she makes it happen!
Frank · 7 April 2022
★★★★★ 5/5
TrustpilotStaff very friendly explained everything kept me up to date the staff go above and beyond very profesional
They went above and beyond to help us and explained every thing in detail they were all 👏
Anne · 14 December 2022
Agent replied · 23 October 2024
Thank you for your review! :)
★★★★★ 1/5
TrustpilotShocking service when repairs need done
Unacceptable service when repairs need done in the house
Jayne · 14 September 2023
Agent replied · 23 October 2024
Hi Jayne,Sorry to read your review. I have sent you a request for more information so I can look into this for you. The request will come from Trustpilot.Regards,Reeds Rains
★★★★★ 5/5
TrustpilotCross gates branch really good I dealt…
Cross gates branch really good I dealt with Clare and hand their very efficient and I’m really pleased with the outcome.
N · 15 May 2018
★★★★★ 5/5
TrustpilotVery good service. Very pleased.
We recently moved into a city centre apartment. The process of signing the contract and moving in was pretty stress free especially considering the whole corona situation. Ryan answered all our questions as best to his knowledge and even was able to move us in a day earlier than agreed, so that it would coincide with the bank holiday. Very good service. Very pleased.
Tess · 6 September 2020
★★★★★ 1/5
TrustpilotHorrible
Horrible, very unprofessional very tricky. THEY ARE HORRIBLE. Asking for holding depozit, after credit check went wrong they refuze to send the money back, avoid this agenty. Most horrible services ever.
Uruioc · 3 December 2020
Agent replied · 23 October 2024
Hi,I'm sorry you have not been pleased with the service you've received from Reeds Rains. Customer service is of paramount importance to us. Please let us know which branch it is you had dealings with?Kind regards,Reeds Rains
★★★★★ 5/5
TrustpilotReeds Rains Hartburn
Reeds Rains Hartburn Exceptional service from a lovely, friendly and helpful staff team. They helped me through the sale of my mum’s house on behalf of myself and my brothers. Very empathetic at an extremely emotional time.I can’t thank them enough.
CT · 9 September 2023
★★★★★ 5/5
TrustpilotExcellent estate agents
I used Neil at Reeds Rains coventry to sell my houseHim and his team were very efficient in ensuring that potential buyers had checked the specs prior to viewing resulting in a successful sale :)
Iceman · 29 January 2024
★★★★★ 5/5
TrustpilotThe staff at Reeds Rains are an extremely professional team.
The team are all very professional, especially the manager at the Quay branch. The shop space is in a prominent location so there were lots of viewings, in addition to the online service which led to offers with a quick sale. I am very pleased with their performance.
Pauline · 13 February 2023
★★★★★ 5/5
TrustpilotThanks to Connor for great customer…
Thanks to Connor for great customer service - much appreciated, Anna
A · 18 September 2021
★★★★★ 5/5
TrustpilotA very professional service
A very professional service, from the initial meeting and valuation through to a successful sale. We were kept fully informed throughout the whole process. Jack the manager was quick to sort out any queries or questions. Highly recommend Reeds Rains estate agents to family and friends.
JULIE · 22 March 2023
★★★★★ 4/5
TrustpilotWe found those we dealt with courteous…
We found those we dealt with courteous and helpful at all times. On one occasion we had someone attend for a viewing who we hadn't been informed about. But this might not have been the fault of the office. Overall very happy with the service.
Customer · 20 April 2023
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
