Reeds Rains Sale reviews in Trafford

★★★★★ 1/5

Trustpilot

DO NOT RENT WITH REEDS RAINS!

DO NOT RENT WITH REEDS RAINS!When you first find a property to rent with Reeds Rains they are incredibly polite and very friendly. Throughout the full tenancy they were helpful but a bit slow at times. The reason for this bad review is that their end of lease process is an utter nightmare. The moment you decide to hand your keys in, they no longer act on your behalf and instead decide to take the landlord's side on all issues and disputes, as they are the people paying the bills. The end of lease co-ordinator they assigned to me is rude, aggressive and regularly makes me feel stupid at every possible opportunity. They deal with hundreds of people at a time and their approach is not personal or understanding, it is as if they are reading off a script full of corporate language. The photos they take on the final inspection are not indicative of what it actually looks like and it felt like they did everything possible to try and take money off our deposit.To top it all off, if they do detect an issue with the condition of your property, you have no choice but to accept the cost quoted by their preferred contractor, which is charging us nearly £200 to clean a mark off a carpet. I will never again consider renting through Reeds Rains and feel absolutely betrayed by them.

Thomas · 20 April 2022

★★★★★ 1/5

Trustpilot

Dreadful customer service

House purchase took over 8 months. Sometimes this can just happen due to unforeseen circumstances but this estate agent never, ever once called me back when I requested an update. 9 months in, I am now in the property. I have been waiting over a week for them to call back to supply burglar alarm code. Guess what? No response. Had to ask the neighbour to call the previous owner for the code. Absolute joke of a firm.

Sarah · 17 July 2022

★★★★★ 1/5

Trustpilot

Absolute joke and unacceptable service

Due to renew my contract and switch out a tennant-sent request a month prior to tenancy end date and 1 week before my tenancy is due to end I’m told the guy who deals with this is on holiday…when rang up to enquire rudely been told to wait till he’s back…as there is only one person who deals with this…absolute joke of a service…left a week out of my contract end date with no idea what’s going on…

Tahir · 15 July 2022

★★★★★ 1/5

Trustpilot

The estate agent is so untrustworthy

The estate agent is so untrustworthy. The house we purchases with many problem, bad boulder, broken bathtub and broken faucets. Estate agent said they have no obligation to ask the seller to fix the problem before they hand over the house to the new buyer, and teased us we had learn from a lesson and never make any mistake when we purchase a house next time. I want to say is that, no one have many chances to buy a dream house in their lifetime.

Windsor · 30 March 2022

★★★★★ 1/5

Trustpilot

Stay well away, uneducated, unqualified, the worst of customer service.

At the start these guys seemed just like any other Estate Agent, extremely keen to get you signed up, saying all the right things and being very positive to get you on board. Yes they did get the house sold, but given the current market any other agent could have done the same. That's when the problems began, lack of chasing, lack of communication, lack of relevant and important information, constantly having to call them to then be told often inaccurate information or information they had to hand days ago but neglected to pass on. Constant excuses include we're really busy at the moment from the most useless of them all Hayley. Whatever you do avoid these at all costs. I could rant more and make derogatory remarks about most of them but at then end of the day they are just very inept individuals with very little experience or qualification unable to deliver any semblance of customer service. I am still waiting on them providing relevant information, which has been holding up completion for over a week now. They are refusing to chase the information and are seem to actually be taking great pleasure in causing us more and more problems every day. I would recommend that you look elsewhere when it comes to an estate agent, don't be fooled by the positive attitude to get you signed up, it soon degrades into downright stupidity.

Ian · 28 March 2022

★★★★★ 5/5

Trustpilot

Great service from Reeds Rains Walderslade

Changed to Reeds Rains after a frustrating time with Purplebricks. The service we received from Daniel and his staff was excellent. Friendly, professional and enthusiastic to get our property sold. There were hiccups with the sale for various reasons not associated with the estate agent (illness of someone in the chain, mortgage offers rescinded after lockdown ...) but all were dealt with swiftly to ensure our house was sold. Would recommend them.

Lynne · 4 September 2020

★★★★★ 5/5

Trustpilot

5* Reed Rains - Clevedon North Somerset

I would thoroughly recommend Reed Rains Clevedon, if you are looking to sell or buy a property. I found Craig and his team to be extremely efficient and professional at all times. They kept me informed and were always friendly and courteous. They work hard to achieve a good selling price.Not at all surprised they achieved an award this year very well deserved. No 1 in Clevedon for customer service in my experience.

Danielle · 21 March 2020

★★★★★ 1/5

Trustpilot

Avoid as a landlord. They are useless and you will never get the support you need.

On a fully managed service, they found me difficult tenants and then did not support through the tenancy or after the tenancy. Despite explaining that I was pregnant at the time and wanted a stress free tenant, they knowingly gave me a tenant who had failed referencing (and did not inform me of this but instead pulled the wool over my eyes saying everything was fine). A multitude of issues then stemmed from this tenancy and the various departments at Reeds Rains have failed to support me throughout and after the tenancy.I am now out of pocket financially paying for issues this tenant created in my property as I was assured by Reeds Rains that they had started a claim with ZDG. Having spoken with ZDG directly, this claim was not on their system. Generally speaking, if you ask them for something/their help on something/an update, you will be met with silence. You can keep chasing, but you will never get an answer to your question. Even if you call, they'll say they'll get back to you, but they won't. Even if you call multiple times with the same questions.Reeds Rains have caused me, and continue to cause me (even after I have moved my property away from them), an incredible amount of stress.Please avoid them.

Deepaah · 2 March 2022

★★★★★ 1/5

Trustpilot

Worst service ever

I wouldn’t recommend renting from this estate agent as they are a nightmare to get your security deposit back from. My landlord agreed to return my full security deposit and 18 days and numerous excuses later from advisors in the moving out team and I still am without my deposit. They wouldn’t know good customer service if it smacked them in the face.And their response says to email that address I have and I’ve emailed a complaint but yet can respond to trust pilot but not my emails

Louise · 28 February 2022

★★★★★ 5/5

Trustpilot

After calling for a viewing an…

After calling for a viewing an arrangement was made within a couple of days atva convenient time. My offer was placed and accepted without having a long drawn out wait. I was sent an email informing me that i would be looked after and informed throughout the process.

Lynne · 15 August 2024

★★★★★ 1/5

Trustpilot

Absolutely horrific

They had no regards toward us as a tennant or towards our landlady. They failed to get in touch with us when the contract was up for renewal, we had to constantly chase them. Our landlady opted for them to fully manage the property and do inspections. They never did as many as they were paid to but always kept taking a cut before the rent reached the landlady.When trying to hand our months notice in they declined it. Luckily I cross checked this with our contract and had to contact them again, which they did end up accepting in the end. Due to this delay we nearly lost the house we were moving into to a different couple. I contacted them via email and phone approx 5 times alone about where to hand the keys back as our local branch didn't exist anymore. Nobody seemed to have a clue. When it came to the deposit it took us nearly 2 months to get it back. The landlady hadn't disputed anything, they just hadn't bothered to contact the landlady or the TDS. We ended up raising a dispute, the TDS couldn't even get a response from them so ended up releasing the funds that way. They tried to over charge us on the overlap of rent which took me caused me waste further time emailing and calling. Early on in the contract they tried to charge me a fee to renew the contract despite the new legislation that came in regarding this. All the contact I had (or lack of) was with my property manager Ella Slack. Maybe the issues I experienced isnt company wide and are down to this one individual. However, if this is a case, I strongly recommend if managment see this review, you check the notes on the system and you will see how many time I called and emailed to move out of a property as requested by yourselves. Its not that I was even trying to leave mid contract, the landlady wanted to move back in and gave 2 months notice and I was just trying to adhere to that. I think it must have took what feels like 20 calls and emails to arrange this.

Danielle · 17 February 2022

★★★★★ 1/5

Trustpilot

If I could leave a zero star rating I…

Reeds Rains Evesham If I could leave a zero star rating I would. During the process of finding a purchaser we were not advised of some viewings, told the wrong times and agent was late on more than one occasion. After getting an offer the progress chasing was non existent. Save your money and use someone like Purplebricks as you WILL be doing all the chasing. After trying to complain, they were aggressive and completely unhelpful. Absolutely shocking and we wish we never had anything to do with themUPDATE Your complaint procedure is about as useful as your contract ( which by the way, you never gave me a copy of) and you did not give me an opportunity to exhaust said procedure before bullying us into making payment of your commission.

Customer · 7 February 2022

★★★★★ 5/5

Trustpilot

Excellent service

So glad I have went with reeds rains to sell our house they have been so helpful and any questions I have had they have answered them for me all the staff are so polite and always there to help

Danielle · 11 December 2024

★★★★★ 5/5

Trustpilot

Reeds Rains Surveyor was great

Reeds Rains Surveyor was great and really understood the local market. Hi valuation was spot on and we sold the house within Three weeks and got a good price for it.

Michael · 23 August 2024

★★★★★ 1/5

Trustpilot

Reeds rains wrexham bad experience

Reeds rains wrexham, overall not a pleasant experience dealing with Simon. Travelled a long way to view a property, submitted two offers with no response, no willingness to negotiate on our behalf with the vendor. Recieved a voice mail to say property sold to a cash buyer who's offered considerably more (it wasn't, 5k more) then said 'ideal really'. Not what you want to hear when you think you have found your dream property. Both me and my partner found him rude and obnoxious on the phone. I'd go as far to say I would actively avoid purchasing a property listed by reeds rains Wrexham.

Thomas · 19 January 2022

★★★★★ 1/5

Trustpilot

This is hands down is the single worst…

This is hands down is the single worst company I’ve ever I’ve ever dealt with. Over the years I’ve had a whole host problems with inventory checks (they didn’t even take any photographs for my first inventory), the maintenance department and the billings team and the drafting of the tenancy agreement terms (which has changed during the pandemic but RR hadn’t updated). All the departments are fragmented. Anyone I ever speak to hasn’t the slightest clue what is going on, are never willing to help and just do their utmost to pass the issue to another clueless person in another department. While I see the sales side of this has positive reviews and that has alao been my experience. The lettings side is completely chaotic. Steer clear!

Helios · 11 January 2022

★★★★★ 5/5

Trustpilot

Very helpful professional team

Very helpful professional team. They kept me informed of how much interest there was in my property. I felt they matched my property well to potential buyers. I also felt I could call in and talk to someone if I had any questions.

Sylvie · 18 October 2024

★★★★★ 1/5

Trustpilot

Tenants Beware!

Absolutely terrible letting agents. Maintenance line might as well not exist. They do not respond to issues reported or say they will call back and never do. We even had them "booking contractors" to attend but then not showing up during our tenancy. We were left with a leaking toilet for 10 months which ruined walls and carpets in three rooms. We have now lost some of our deposit due to their negligence through the mydeposits scheme they use. Damage caused by the leak has now left us out of pocket. Disgraceful and shameless company. We paid our rent, looked after the property and had it professionally cleaned upon check out. The house was riddled with damp from top to bottom and reported many, many times. Disgusted with the company.Stay well clear.

Adele · 21 December 2021

★★★★★ 1/5

Trustpilot

Because of loosing my job because of…

Because of loosing my job because of covid having a gap in pay I was late paying November rent made the payment on the 17th December at 10:30 with agreement to pay December rent by the end of December.At 11:30 on the 17th December I was issued a court letter falsely claiming I still owed 2 months rent and threat of eviction when the truth is at time of letter being issued I owed 65% of the rent for December while still in December

Mr · 20 December 2021

★★★★★ 1/5

Trustpilot

Terrible service for property…

Terrible service for property management.When the tenant has delay in rent payment. Instead of resolving it first with tenant they start by alarming the landlord and the going to tenant.I had a few property with them,. And it felt as if they are making me work instead of resolving issues quietly behind the scene

Essor · 4 April 2024

★★★★★ 1/5

Trustpilot

If I could leave 0 stars I would

If I could leave 0 stars I would. Bullies, liars and horrible people to deal with. I thought the head office team on the phone were bad until I had to deal with the branch staff. Utterly incompetent. Would never recommend this branch or use them to buy, sell and especially not rent. Watch out for Greg the manager he is your typical slimy, creepy salesman who lies to try get what he wants.

Amber · 28 September 2022

★★★★★ 1/5

Trustpilot

Reed Rains maintenance is awful

Reed Rains maintenance is awful! Simply the worst estate agent maintenance I've ever dealt with! They never get back to my emails, never get back to me when I call them when they say they will. I've contacted about the same issues many times with no response. If the landlord is rubbish, then at least the estate agent can get back to me saying they're still waiting on the landlord. Ridiculous service, avoid at all costs. They also didn't ask the landlord to fix a water leak in the toilet until after we moved in (flusher was leaking into toilet bowl so no damage).

Omar · 16 December 2021

★★★★★ 1/5

Trustpilot

AVOID AT ALL COSTS!!!!

Don’t know why I even bother at this pointStill no answer from reeds rainsThey’ve committed so many illegal acts that I’ve had enough…And to think I’m gonna send an email to their customer service team again they can think again… You know them comments they put on your bad review posts on here?? Oh well think again if you think they reply because I’ve not heard a single peep JUST like the Hanley Stoke on Trent branch who have been ignoring me for 5 weeks about my deposit…Not being kept in the loop, not being told what’s going on… at this point it seems like theyre ignoring me so they can illegally keep the depositI’ve had enoughWorst most vile company I’ve ever had the misfortune of working with! AVOID AT ALL COSTS

Sasha · 15 December 2021

★★★★★ 5/5

Trustpilot

Great Job

I used a different estate agent to try and sell my house in Pelaw. They let 3 buyers slip through their fingers even after having 3 acceptable offers on the table. So I decided to use Reed Rains instead. Sarah from the Jarrow Branch was very knowledgeable and professional their first 'prospect' viewed the property made an offer and purchased the property within 2 weeks of engaging Reed Rains. Thank you Sarah.

David · 25 January 2020