Every review we hold for the Trafford office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleExtremely disappointing lettings agent. Over a month since moving out and still no deposit returned. No dispute with the landlady (waiting for the full deposit to be returned), fully down to lettings agency. No real reason given for the delay. Total shambles.
Pippa · 25 October 2017
Agent replied · 23 October 2024
Hi Pippa, thank you for taking the time to leave us your comments and I am sorry to read you feel this way. If you have not already made your concerns known to our Customer Care Team, please contact us with further details via review@countrywide.co.uk. Kind regards, Scott @ Customer Relations
★★★★★ 1/5
TrustpilotHorrendous end of tenancy experience
Horrendous end of tenancy experience, we started a complaint process with them, really unprofessional, they don't respond to emails or calls, do yourself a favour and look elsewhere
Sabrina · 29 August 2024
★★★★★ 1/5
TrustpilotAccepted property and then they rang to say they’ve accepted someone else!!
I was accepted a property by them and I sent all paperwork over and two weeks later they phoned saying I was accepted as a higher bidder was accepted. Why accept me and my offer to disappoint two weeks later. Do not use this estate agent very bad service and not happy at all. They are useless I will be using somewhere else.
Nancy · 20 September 2021
★★★★★ 5/5
TrustpilotGeorgia brilliant
I had best service , and kept up to date with the process. From Georgia , and communication was seamless. Always let me know what was needed every step . Excellent work . !! Thanks RegardsDean
Dean · 11 March 2024
★★★★★ 2/5
GoogleThis is a challenging market where it’s very difficult for buyers however, this estate agent makes it doubly hard with poor communication.
Carole · 24 October 2022
Agent replied · 23 October 2024
Thank you for taking the time to leave this feedback, we take all comments seriously and this has been passed on to the Regional Manager to discuss with the branch to see how they can improve for the future. If you would like to go through this in more detail at all, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.
★★★★★ 1/5
TrustpilotRude
Rude, unhelpful and abrupt. They don't care about the tenant. All they care about is keeping the landlords happy and not losing the landlords custom. They could give no s#*ts about the people actually paying money. Stay away because they are not helpful. I got upset about a job that needed doing and was told that "you took the house as it is, there's nothing we can do". Just Wow
Kieron · 19 July 2018
★★★★★ 1/5
TrustpilotNot the best experience over a two year…
Not the best experience over a two year period. During our stay in their letting they were the most inconsiderate bunch. If there was a problem it was your fault. The landlord was always right. At the end of the tenancy their deposit holding arm Countrywide did their very best to withhold some of it, even though the property was in a better state when we left it.
Alan · 29 August 2019
★★★★★ 3/5
TrustpilotBridgford Didsbury was ok
Bridgford Didsbury was ok, felt a little rushed in the viewings but at least they answered their phones unlike some other letting agencies
Douglas · 8 June 2017
★★★★★ 1/5
TrustpilotI want to let you know that I am…
I want to let you know that I am complaining to you because you are careless. my husband called for a house yesterday and you were going to call us back, you didn't do that. today when he came back to you with a phone call, you tell us that there are no more places to see the house. I do not recommend.
Daniela · 4 February 2021
★★★★★ 1/5
TrustpilotTerrible customer service, will happily take your deposit but never give it back
Terrible customer service. Been waiting over a month for my deposit back after getting the checking out report (which came back fine) keep getting told it’s the landlords fault. Will be seeking legal advice and charging them the deposit, legal fees and their standard late payment fees as detailed on there account if I was to have paid my rent late (which I never did)
Megan · 27 July 2020
★★★★★ 5/5
GoogleThe best customer service. Staff helpful and curtious, and went the extra mile to make our experience as smooth and effortless as possible. Would most definitely recommend Bridgfords to friends and family.
David · 24 October 2020
Agent replied · 23 October 2024
Thank you for your kind comments and 5* review! Your words have been made known to our local team as well as your recommendation. Best wishes, Scott
★★★★★ 5/5
GoogleVery impressed by the efficiency and professionalism of the staffs at Bridgefords Altrincham, will definitely go to them again in future.
W · 11 October 2024
★★★★★ 5/5
TrustpilotI have an amazing experience with…
I have an amazing experience with Bridgfords sale , in special with Caroline Edwards, wich was very receptive and help us to move in our property as soon is possible ! Thanks very much and i will recomend Bridgfords sale for rent or sale your house 😊
Tudor · 21 March 2023
★★★★★ 1/5
TrustpilotUnprofessional
I called Bridgfords this morning to book a viewing on a house added to rightmove today. I was passed to Steph who started the conversation with "whats happened now" ?????? She was reluctant to book a viewing so i didn't. Rude, abrupt & unprofessional. Id suggest not talking to people like you know them and do your job which is booking viewings.
Natalie · 26 February 2021
★★★★★ 1/5
TrustpilotWorst estate agents I've used
Bridgfords Newcastle are unorganised and only tend to communicate with you when it is in their interest. They can be very difficult to get hold of once you moved in.They charge a fortune to renew the tenancy and remain in the property then when you decide to move out of the property, they charge if you need a reference from them for your new property.Would definitely not recommend!
Hannah · 5 December 2018
★★★★★ 1/5
TrustpilotTerrible customer service
Terrible customer service - they do not get back to you. They also cannot market houses - we have had no viewings since being on the market with them for 4 months.
Jason · 23 March 2024
★★★★★ 1/5
TrustpilotIf I could give zero stars I would
If I could give zero stars, I would. I had an absolutely horrible experience.... as a purchaser. I was made to feel like my requests were outrageous, despite following the recommendations of Bridgefords surveyor. I was told that I was disgusting and shouted at.. avoid Sale at all costs, it's just not worth the abuse. There are plenty of professional estate agents.
Tracey · 18 December 2020
★★★★★ 1/5
TrustpilotSuch a pain from start to end
Really unprofessional and sloppy! I've wasted part of my life in writing emails, repair reports, and complaints...all to little or no avail. At the end of my tenancy, as a goodbye present, I was denied my deposit without any valid reason. I only managed to get it back through adjudication. If I ever deal with this company again, it will be too soon.
Peter · 31 August 2020
★★★★★ 5/5
TrustpilotI had best service
I had best service , and kept up to date with the process. From Daniel Bright , and communication was seamless. Always informed me what was needed every step. Excellent work.
Neo · 28 March 2024
★★★★★ 1/5
TrustpilotWaste of time!! Don't use them
Poor customer service , waste of time don't book any valuation with them they don't send professional agents to view your property and you need to chase them several time to get the valuation report. Rude agents on the phone. I am glad i haven't used them for any buying/selling service.
Asif · 16 September 2022
★★★★★ 5/5
GoogleClair & Sophie thank you for your hard work, sourcing a tenant, arranging viewings & the checkin.
Margaret · 24 October 2022
Agent replied · 23 October 2024
Thank you for taking the time to share your experience and for your wonderful 5* review! Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleWe met with Nicola Reid at a viewing. She was professional, organised, thorough and friendly. A lovely lady, and a pleasant experience. Thank you.
Helen · 24 October 2021
Agent replied · 23 October 2024
Thank you for taking the time to leave us this amazing 5* review. Kind regards Lucy, Customer Relations
★★★★★ 5/5
GoogleVery impressed by the efficiency and professionalism of the staffs at Bridgefords Altrincham, will definitely go to them again in future.
Wendy · 24 August 2024
★★★★★ 1/5
TrustpilotDon’t trust them with money
I vacated my property 8 months ago and is still waiting for my deposit. After I vacated the property I kept calling and emailing them several times and they replied to me after 3 months. They have not even paid the refund of my rent which is around 150£. Horrible people
Amal · 25 June 2022
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
