C & D Rural Carlisle reviews

★★★★★ 1/5

Google

Our experience with C&D Rural was extremely poor from start to finish. When we first moved in, the property was unlivable due to a bee infestation. Even after this was dealt with, the house was left in a very poor condition. The property was advertised and let to us as unfurnished, yet it was full of junk, including numerous white goods, which we had to move ourselves into the garage. The garage was also unusable, being full of rubbish and infested with mice. Anything we attempted to store there was destroyed. The house itself suffered from poor ventilation and was very difficult to heat, resulting in significant black mould, which was already present before we moved in. This mould damaged some of our clothing and forced us to spend our own money on mould treatments and a dehumidifier just to make the property livable. There were ongoing issues with the oil tank, which we raised with the letting agent, but they failed to understand or properly address the problem, wasting a considerable amount of our time. Upon leaving the property, we were charged for 929 litres of oil, including six days of heating after our tenancy had already ended, despite the tank not being full at the start of the tenancy. This was a fraudulent and unjustified deduction from our deposit. Additionally, we were charged for a professional clean at the end of the tenancy, despite leaving the property in a better condition than we found it, particularly considering the pre-existing mould and general state of the house. Communication throughout the tenancy was very poor. Emails were often ignored entirely, and we were frequently given inadequate notice for viewings, such as being told at 8pm that a viewing would take place at 10am the following morning. The property also had persistent issues with bugs, including woodlice, slugs and beetles. Overall, we were treated very badly as tenants, and the standard of property management and communication was unacceptable. I would strongly advise others to think carefully before renting through C&D Rural.

Owen · 24 February 2026

★★★★★ 5/5

Google

Fantastic estage agent and exceptional customer service at this estage agent. Big shoutout to Sarah Gemmell and Adam Roe. Sarah helped me move into my new property quickly as I was moving to start a new job and she was very flexible with helping me move in. Adam was fantastic in helping resolve a dispute. I would highly recommend this estage agent, lovely staff who are very efficient and customer-centered.

Owain · 27 February 2025

★★★★★ 1/5

Google

If anyone takes the time to read this… Do not use this estate agent, There is a complete lac of communication no consistency what so ever. Always chasing and looking for updates from them when it should be the other way round. Completely useless In all aspects and only bothered and seemed to get in touch when it involved money. I would strongly advice anyone not too use CD Rural ever, you would have more chance of getting communication from a corpse. Awful and useless.

Ben · 24 March 2022

★★★★★ 1/5

Google

I viewed a rural property, put in an offer and that was the last I heard from C&D Rural. The property I viewed went to a best and final date and is now SSTC and still I have yet to hear from someone. Fourtunately, after much discussion me and my partner decided the property wasn't for us, however if we still wanted the property, we had no chance of buying it because nobody informed us it went to best and final date and it had sold. It's no good putting everything on facebook (this is how I found out) as not all of us have social media. On top of this, although the estate agent that showed us round the property was very kind, there was absolutely no preperation as she was half an hour late and had no information downloaded as 0 signal. Call themselves C&D Rural, but don't prepare for a viewing that is literally 25 minutes into the sticks. Still on the hunt for a property and I honestly hope our future home isn't advertised by C&D rural as I don't want to be dealt with like this again.

Jessica · 24 March 2025

★★★★★ 5/5

Google

After trying to sell our home with another agent we decided we'd give c&d a go, they are very professional in every aspect, our home went live boxing day by new-year it had sold. Big thankyou to Adam and the team. John & Christine

Chris · 17 April 2024

★★★★★ 5/5

Google

Sold our property through C & D Rural. From initial consultation through to completion, a committed team provided brilliant professional service. Special thanks to Emily, Adam and Barbara.

Sue · 19 October 2024

★★★★★ 5/5

Google

Great help getting me over the line as a first time buyer. Adam went the extra mile for us and was always on the other end of the phone for advise and guidance.

Daniel · 24 March 2024

★★★★★ 5/5

Facebook

Sarah Gemmell was absolutely fantastic. I can not recommend Sarah enough. Sarah answered all my questions, very responsive, professional, honest and most of all very caring and supportive. Held my hand throughout the process. Thank you so much!

Megan · 6 December 2023

★★★★★ 5/5

Facebook

Sarah Gemmell, Lettings Manager and the team at C & D Rural went above and beyond to ensure everything was in order ... and we moved into the house of our dreams. Can't thank you all enough - would recommend you and the team to anyone looking to rent a superb property!

Debbie · 30 July 2022

★★★★★ 5/5

Facebook

fantastic service!! we have both bought and sold property with C&D. They manage the stress and worry. We were looked after by both Barbara and Nick, who are extremely personable with great personalities. highly recommend

Lewis · 17 October 2025

★★★★★ 5/5

Google

Wonderful experience from start to finish.. clear communication and contact throughout the process. Highly recommended.

Wendy · 10 March 2026

★★★★★ 5/5

Google

In regular contact regarding the viewing/sale and no question was too much trouble. Quick responses too.

Lisa · 24 February 2026

★★★★★ 5/5

Google

We have just sold our house and would like to thank Nigel Harris and Denise for being so helpful and efficient. We were kept informed very well regarding each stage, from putting together the particulars, informing us of all the viewings and excellent feedback to the final details. We would highly recommend C&D Rural. Kind Regards Tony and Kath Clarke

Kath · 24 March 2018

★★★★★ 5/5

Facebook

Great help getting me over the line as a first time buyer. Adam went the extra mile for us and was always on the other end of the phone for advise and guidance.

Dan · 2 August 2023

★★★★★ 5/5

Facebook

Absolutely brilliant from start to finish when it came to renting with this company. Sarah was very helpful and understanding. Highly recommend this company. Professional and experienced in what they do. Thank you for making everything straightforward.

Lynne · 22 February 2023

★★★★★ 5/5

Google

I received excellent sevice from C&D rural with the letting of my propety. Very professional, and efficient with a speedy outcome. Special thanks to Sarah Gemmell and her team. Thank you !

Val · 24 March 2023

★★★★★ 1/5

Google

Really poor. No customer service at all. We arranged to view a rental property. 2 days later the property shows ‘let agreed’. Yes the market is really busy at the moment but it doesn’t mean you should treat people like this. No one rang us back or explained why this was. Total waste of our time.

J · 20 August 2024

★★★★★ 5/5

Google

Recently sold with C&D - amazing team, helped us sell our house then remarket when the sale fell through for no fault of ours. Great service from initial meeting, photos and fab customer support and help from Barbara in the office throughout the whole process! Thanks again!

Emma · 17 December 2024

★★★★★ 5/5

Google

Excellent friendly but professional service from Harriet Simpson and her team . Sold within a week. Wouldn't hesitate to recommend their first class service.

Jane · 24 March 2023

★★★★★ 5/5

Google

Excellent service, clear timely responses and expert advice through the sale process of my fathers five bedroom house in Lockerbie.

CliniSeal · 24 August 2025

★★★★★ 5/5

Facebook

I really like Robin and team. They gave me excellent service. I found they sold my property professionally and quickly along with great value for money. I would definitely recommend CD Rural to others in the Cumbria area.

Vicki · 21 December 2014

★★★★★ 1/5

Google

If 0 was option I would have taken it! If you are looking for a reliable, friendly, professional, local family run business with a great customer service. THIS IS NOT THE COMPANY FOR YOU. Yes it is local, yes it is family run, however the lettings department are about as interested in their tenants as vegetarian is to a t-bone. The property we rented is cold, damp and covered in mould with holes in the roof so water runs down the internal walls. But hey, keeping useful fellow businessmen happy as opposed to PAYING tenants probably pays off. And anyway who cares, it's not your house! Oh, and don't expect your deposit back...it's a good little earner for doing naff all!!

J · 24 March 2020

★★★★★ 5/5

Google

I have just sold a property through them. They delivered on their strategy and secured a good price. They were very pleasant people to deal with.

Brian · 17 December 2024

★★★★★ 5/5

Facebook

Amazing staff, very considerate and very professional! Would highly recommend They sold my house within a week !

Julie · 4 March 2021