Every review we hold for the Tower Hamlets office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleThe team delivered a very high quality and fast service that exceeded my expectations, especially Eman. I was disappointed when a well-known real estate agent suddenly informed me that the landlord had rented the apartment to someone else a week before I was due to move in. Then I found Vantage Properties by coincidence. At first, I was skeptical about the team's ability, but Eman answered all my inquiries efficiently and quickly, and helped me find the apartment I wanted within a week. Now I have been living in my new apartment for a day and I am very grateful to Eman for her help.
Vincen · 17 April 2023
★★★★★ 1/5
GoogleVery rude and straight up discriminated against when enquired about a property which is located on the 2nd floor above my current address. My current is £300 more than the property up for rent. Never have I missed a rents payment or had any issue with my current landlord but due to receiving part UC as I’m a single parent and only working part time. Wasn’t even given a chance to discuss without being told no I wouldn’t be accepted for this property. Disgusting customer service and very unmannered. I have always worked full time until now and have deposit and 2 months rent upfront that I can pay but still I’m deemed not worthy enough for this property!
Jaxon · 17 April 2022
Agent replied · 23 October 2024
please let us know your address please so that we can deal with properly
★★★★★ 1/5
GoogleI have a similar experience as other unhappy customers here; they don't miss any opportunity to suck money out of tenants. The landlords they deal with also seem to be in the same boat, unfortunately.
Only tip I can give is; for any services (maintenance work, end of tenancy cleaning etc.) just go with the party they recommend, or else they are going to be dissatisfied, no matter the quality of the work done. You might pay a bit extra in order to keep your peace of mind. Learned the hard way.
Vinay · 17 April 2020
Agent replied · 23 October 2024
Hello Vinay,
Thank you for bringing this to our attention. We’re sorry you had a bad experience. We’ll strive to do better.
★★★★★ 5/5
GoogleThank you Collin, was really nice dealing with you, highly recommend 👍.PositiveProfessionalism
Iulian · 24 October 2021
Agent replied · 23 October 2024
Hi Gherasim Iulian,
Thank you for the 5-stars! We are happy to hear you had a positive experience at Vantage Properties and Management Ltd! We value your input and encourage you to let us know more details about your experience with us.
★★★★★ 1/5
GoogleHonestly I don't know where to start.
They speak to you like you are not human. Telephone manner and service is awful especially the director of the business. I highly recommend you to avoid (unless the property isn't managed by them.) I'd avoid renting from them and also renting your property through them.
Baxta · 17 April 2022
Agent replied · 23 October 2024
It will be great if you can provide more details and who you were speaking to.
★★★★★ 1/5
GoogleWorst experience with the team. Every day ended up calling the team to enquire about a property. After more than a week, one fine day when i lost my patience, i was finally told the property is not available and given to someone else by some other colleague. Very bad experience.
Athira · 17 April 2022
Agent replied · 23 October 2024
Hope you have a better luck with other agent
★★★★★ 5/5
GoogleExcellent customer service. The team is very prompt in answering to the queries especially Raymond Cheung. He is prompt, courteous and is well informed about the real estate market. The agency fees are also very economical unlike few others in the market. would highly recommend Vantage services.
Vishal · 17 April 2015
★★★★★ 1/5
YellAVOID!!
If this company is managing your property or if you are looking to rent and these guys are the managing agents, I would do anything I can do avoid this company.As a tenant I was treated very poorly. The communication and customer service is awful. They speak to you as if you are not a person.One of the many examples...Few months back, I get a random WhatsApp message from the Director I believe. I never spoken to before. Without any warning that the property I am living in, my landlord (Based in Japan) has decided to sell the property. I only had been living in the property for 3 months. I was going through a very tough time at that time not that it matters. Without any warning, reassurance or basic information they wanted to do a viewing the same day. I have replied with some questions and till this day I am still left on seen.I don't want to get started on the checkout. Please be aware they will do anything they can to take money out of your deposit or even from you.AVOID!
AlviH · 21 March 2022
★★★★★ 1/5
GoogleReally bad experience working with these agents. They either don’t respond or take ages to fix things, and surprise surprise will try rinse you out of your deposit. AVOID!
Adam · 24 November 2024
★★★★★ 1/5
TrustpilotScam company - avoid at all costs
Scammers. Waste of time dealing with them. If they are involved in property dealing, avoid. Accepted an offer on a property and few hours later asked for an increased offer. Matched the offer again and then being told that property offered to someone else. No professionalism and best to avoid them so that you save your time, energy and money.
SH · 6 January 2022
★★★★★ 1/5
GoogleAvoid renting from this company. Poor communication and constantly lied about what they are doing and when it would be done by
Not · 23 April 2024
★★★★★ 1/5
GoogleDisgusting customer service. Keep repeating “someone will call you back”. It’s been weeks and nothing happened.
Emily · 17 April 2021
Agent replied · 23 October 2024
Hello Emily,
Thank you for bringing this to our attention. We’re sorry you had a bad experience. We’ll strive to do better.
★★★★★ 1/5
Googleterrible. Will manipulate check outs to deduct as much as possible from deposit
Chira · 23 April 2024
★★★★★ 1/5
GoogleLadies and Gentlemen!
Please attention!
Always read very carefully the contract holding deposit with vantage agency and …
Krug · 17 April 2019
Agent replied · 23 October 2024
Hello Krug,
Sorry to hear your experience was less than 5-stars. Thank you for your review. … More
★★★★★ 1/5
GoogleUseless. Do yourself a favour & take heed of all the negative reviews - avoid renting any property they’re associated with like the plague
S · 24 April 2023
★★★★★ 1/5
GoogleWe Completed some work for this Company & have not been Paid
Mark · 17 April 2018
Agent replied · 23 October 2024
Please show the invoice
★★★★★ 1/5
GooglePlease please please stay well away from these people. They expect you to pay rent and not touch the property. Stay well away if you have kids as they don't allow for any fair wear and tear. We had the property professionally cleaned as …
ABA · 17 April 2015
★★★★★ 1/5
Yellnot in a million years.
Genuinely disgusting. Agency charges rip-off fees, never responds to emails, and treats customers with contempt at every step of the process. Avoid like the plague, this company is unethical and appalling.
SallyH-257 · 6 February 2019
★★★★★ 1/5
YellVantage - Worst propery manager ever had experience in dealing with
A totally unethical and unprofessional business. Very slow to respond to any issue! Never take a property if Vantage is the property manager!!
Vantage · 2 September 2014
★★★★★ 1/5
YellDo Not Approach Vantage!!
Worse estate agent!!! Dishonest and unprofessional, I would not recommend them to anyone even my worse enemy!!
Anonymous98765 · 20 October 2015
★★★★★ 5/5
Google✅⭐️⭐️⭐️⭐️⭐️✅
Steve · 12 March 2025
★★★★★ 5/5
GoogleRating only, no written review.
Jay · 28 May 2024
★★★★★ 1/5
GoogleRating only, no written review.
Parmilan · 23 April 2024
★★★★★ 1/5
GoogleRating only, no written review.
Swati · 23 April 2024
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
