Trusted Agent profile

Prime Estate Agents reviews

3.4

★★★★★

18 reviews across 1 platform

102 Brick Lane, London, E1 6RL, Tower Hamlets E1 6RL

Prime Estate Agents's Tower Hamlets office at 102 Brick Lane is rated 3.4 out of 5 across 18 reviews on 1 platform, including 18 Google reviews rated 3.4. Checked 9 October 2026.

3.4 / 5

Reviews on Google

This office

Reviews may appear on more than one platform.

Reviews

Every review we hold for the Tower Hamlets office, from every platform, shown as written. First names only.

1/5

Google

I would not recommend Prime Agents to my worst enemy. They try to pressure future tenants into paying first and last month's rent BEFORE signing (or even being given) tenancy agreements - this is not normal practice for reputable letting agents. They also try to take holding deposits and say that they cannot guarantee that you will get the property. They bend the information they have given you and then slowly change it by using a sense of urgency. I suspect other reviews are potentially by friends/family of the agency. Beware as they will simply waste your time - even if the prices look attractive, I would advise to use another letting agent in your search to rent in London.

Tee · 24 August 2025

1/5

Google

We lived in a property in Whitechapel rented from Prime Estate Agency for 3 years. The complete lack of professionalism and help we got from them was awful. I have nothing to gain from this review, except to warn others about our situation. Whilst living there, they were generally nice and answered emails fast (we did not see the red flags from the get go). The issues began when we moved out. Despite our contract not requiring it, they tried to charge us a professional cleaning fee on top of our pre-agreed two-week extended stay. When we disputed this, their response was completely unprofessional. In an email from a staff member named Babu (who was in contact with us frequently throughout our tenancy), they used guilt-tripping language like “unreasonable and insulting” and “extremely disappointed”. They also threatened our deposit to force us to pay. This especially was frustrating because they tried to blame us for pre-exiting damage, which was clearly documented in the check-in report (pictures that the landlord/estate agents took themselves). These included: - Broken kitchen tiles - A wardrobe already being held together by tape - Cracks in the fridge shelving. Khalil, the landlord we rented from was also at times completely unable to get ahold of. He only spoke to one of our tenants and regularly left the other tenants on read (even though we had legitimate problems that needed urgent care, such as water leaks). One time our lock for our flat broke and could only be locked from the inside and even though this was an urgent matter considering it was about our safety, it took us close to an hour to convince the landlord to come and fix it and there were quite a few other instances. Another time, our estate agents had to come into our flat (to investigate a leak) and as nobody was home, all tenants gave consent for them to come in and as we all filtered home and went to bed, we realised we could no longer lock the door from the inside! Whilst they were coming in, they had broken the lock and it had to take us a long time for them to fix it. In the end, we did end up getting the estate agents to start the return of our deposit (with the agreed deductions) through the Deposit Protection Service and without disputing the claims to the pre-existing damages. But this was only after sending an email detailing all of the claims we could dispute, after receiving that threatening and aggressive email. Overall, would not want to rent with them ever again and whilst we made mistakes such as not taking enough pictures, they took full advantage of the fact that we were young and they thought that they could get more money out of us as they assumed we were inexperienced. This has been a huge learning experience and i would not wish this experience on anybody.

Naomi · 17 August 2025

1/5

Google

After viewing a property, I submitted an offer letter and never heard back from the agent, despite following up via email and phone call multiple times. It's fine if the property went to someone else, but "ghosting" potential tenants is rude and unprofessional.

Ally · 2 September 2025

5/5

Google

Prime Estate agents have managed my property for almost 10 years. During this time they have provided a first class service. Maintenance issues have been dealt with efficiently and at reasonable rates. They have provided inventories and also managed to secure regular rent increases. Kazi and his colleagues are extremely helpful and I would not hesitate to recommend them.

M · 23 March 2024

5/5

Google

I have known this agent since 2008 and with the highest standard and most reliable service that provides therfore didn't wanted to look else where, staff are always helpful and and a warm atmosphere place who listens your needs ither renting or letting .

Giash · 23 March 2024

5/5

Google

Their behavior is very good. They are quick to respond. I hope everyone deals with them. I have been with them for a year now and they are very respectful . I wish all the best to prime estate agent

Salem · 23 March 2024

5/5

Google

We've hired the meeting room at Prime Estates on numerous occasions now. It is absolutely perfect for our needs - very friendly, professional and efficient. Thank you.

Steve · 27 April 2024

5/5

Google

They provide an excellent service to landlord and tenants. I have been a customer for over 10 years and cannot praise them enough. Keep up the good work Prime Estate Agents

Toasir · 24 March 2023

5/5

Google

Prime provided us with an excellent service in renting a flat my mate. Thank you.

M · 23 March 2024

5/5

Google

Hired a meeting room. Brilliant customer service by Jordan. Excellent value for money. Professional environment and very welcoming.

Linzi · 24 March 2021

5/5

Google

Great service & local estate agents you can trust.

Bayzid · 24 March 2020

1/5

Google