Trusted Agent profile
★★★★★
15 reviews across 1 platform
29 Granby Street, Shoreditch, London, E2 6DR, Tower Hamlets E2 6DR
Oliver Jacobs's Tower Hamlets office at 29 Granby Street is rated 3.9 out of 5 across 15 reviews on 1 platform. Checked 9 October 2026.
Every review we hold for the Tower Hamlets office, from every platform, shown as written. First names only.
5/5
TrustpilotI dealt with Omar when renting a…
I dealt with Omar when renting a property. From the beginning he was nothing but professional. He sourced me a flat to rent and was lovely about it. When I accidentally sent my first month of rent to Oliver Jacob’s they were prompt and sent it back almost immediately. I cannot recommend them enough! I hope to work with them again!
5/5
TrustpilotExceptional Service and Rapid Response A Letting Agent That Delivers!
Absolutely outstanding service from Oliver Jacobs. From start to finish, their team was professional, responsive, and efficient. A special mention goes to Omar, the manager, whose dedication and quick action made all the difference. Within just 48 hours, the Hob Gaz was replaced, no delays, no excuses, just results. It’s rare to find an agency that actually delivers on its promises, but Oliver Jacobs sets the standard. Highly recommended.
1/5
Trustpilot**Extremely concerning experience, I would strongly advise prospective tenants to exercise caution**
**Prospective tenants: please do your own checks on the property's HMO licensing status, your contractual position, and the identity and responsibilities of the landlord before signing a tenancy.**
1/5
TrustpilotAVOID - POOR SERVICE.
I have never heard of this estate agents until this week and they are very unprofessional. I enquired about 2 properties for renting and they do not even bother taking calls or responding - why on earth would a landlord put their property up with this estate agents when they dont even call potential tenants back ? The one time i got through to a worker, he was on a train. Something fishy is going on here.
5/5
TrustpilotReally responsive service
Kashif is really responsive whenever I have a query. I only have to deal with him so it makes things easy for me. He is knowledgeable, proactive and keeps me informed. Minor issues are always handled independently whilst everything else is always raised with me on a timely basis. I have been with Oliver Jacobs for years.
5/5
TrustpilotOmar and his team are fair
Omar and his team were well organised and what is most important - fair, from beginning until the end, from moving in to moving out. Best agent experience I’ve had as a tennant in London.
1/5
TrustpilotOur experience with this agency was worst
Our experience with this agency was extremely disappointing and frustrating. After we moved out of the property, they had not refunded our deposit. Upon further investigation, we discovered that our deposit was never registered with TDS (Tenancy Deposit Scheme). When we approached the agency about this issue, they shifted the blame onto the landlord, stating that it was their responsibility to register our deposit. However, landlord assured that they would return our deposit, but unfortunately, this never happened. We were left feeling cheated and taken advantage of. We would strongly suggest anyone thinking of using this agency think twice and choose a different one to avoid being in a similar situation.
5/5
TrustpilotOverall had a very nice experience
Overall had a very nice experience, especially Omar was supportive throughout the length of the tenancy and went above and beyond with the right advice and help at all times. Highly recommend
5/5
TrustpilotSpecial Agent Omar
Omar and his associates did an excellent job & I would certainly engage them again.
5/5
TrustpilotI have successfully Used Omar and Oliver Jacobs Rental and Management Service for Over 14 years
I have successfully worked with one of Oliver Jacobs Managing Agent - Omar for over 14 years and have never had any cause for concerns getting them to help search for new tenants, check and check ou process, even helping to deal with difficult tenant and finally, after care services like major repairs (faulty Ovens, Boilers etc).
1/5
TrustpilotTruly shocking experience
I don’t normally leave bad reviews as I like to give people the benefit of the doubt but this has been the poorest and most shocking experience i’ve ever had with an estate agent… and that’s saying A LOT in London.
5/5
TrustpilotAmazing levels of service!
I as many who are looking to rent understand the daunting task at hand however from all of my searches I came across Oliver Jacob’s Estate Agents. I was swiftly assisted by a chap by the name of Omar who helped with finding, shortlisting and recommending properties that suited my needs and budget.
5/5
TrustpilotI gave my property to them to let and…
I gave my property to them to let and within 3 days they found a suitable tenants along with a higher rent than I expected very professional would highly recommend
5/5
TrustpilotFantastic agency.
Had a fantastic service while moving in to a rented property, Omar helped and sourced us a lovely apartment with great views with minimal hassle.
5/5
TrustpilotExcellent Service!
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Oliver Jacobs's Tower Hamlets office has 15 reviews across 1 platform: 15 on Trustpilot. Reviews may appear on more than one platform. Checked 9 October 2026.
Oliver Jacobs is rated 3.9 out of 5 across all 15 reviews, checked 9 October 2026.
Oliver Jacobs, 29 Granby Street, Shoreditch, London, E2 6DR, Tower Hamlets E2 6DR.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.