Every review we hold for the Tower Hamlets office, from every platform, shown as written. First names only.
★★★★★ 3/5
TrustpilotCurates Egg
Had some very good and useful discussions with main contact who was very knowledgeable. However, there was rather less attention to detail than I expected with promises not actually fulfilled. Few viewings were achieved and we sold at a substantial discount. Mainly of course the market but ultimately we felt Knight Frank could have done more.
Dr · 5 March 2024
Agent replied · 26 October 2024
Dear Dr TaylorThank you for your review; your comments are appreciated and will be considered as part of our ongoing development to the service we provide. We strive to achieve the best possible results for our clients and provide an excellent customer experience. The market will dictate the level of interest and the achievable price, and we're sorry that in this case it resulted in a slightly disappointing outcome.Thank you again for intrusting Knight Frank with the sale of your property.
★★★★★ 5/5
TrustpilotIt is great to work with Monika as she…
It is great to work with Monika as she is so proactive!When a payment hadn't arrived on time, she notified the corporate tenant, and followed through with any updates ( luckily it was just one!) And let us know all was there.
Mrs · 6 November 2024
Agent replied · 23 December 2024
Hi Mrs Stacey,Thank you so much for the fantastic 5-star review! I am thrilled to know you are happy with our service and I will continue to maintain our high standards. Thank you,Monika
★★★★★ 5/5
TrustpilotExcellent Property Sale Agents
We worked with Tim who guided us through the whole process. He was professional. Not pushy. And the one agent who deliver d the goods. We will highly recommend him and Knight Frank.
Nici · 15 July 2024
★★★★★ 5/5
TrustpilotDawn is simply the best at Knight Frank…
Dawn is simply the best at Knight Frank Kensington!
Sami · 9 February 2024
Agent replied · 26 October 2024
Thank you Sami, I look forward to working with you again very soon
★★★★★ 5/5
TrustpilotDeena Kneefse was very friendly and…
Deena Kneefse was very friendly and helpful. As well as understandable, she was fully aware of my case and she cleared the doubts that I had
Sultan · 11 October 2022
Agent replied · 26 October 2024
Dear Sultan,Thank you so much for taking the time to write this, always happy to help. Kind regardsDeena
★★★★★ 5/5
TrustpilotMy property manager Ann‑Marie…
My property manager Ann‑Marie Agyemang‑Badu has helped us manage the property for nearly 2 years. She has always responded to my requests promptly and deal with all issues very professionally. I am very grateful to have her to take care of our property.
Shirley · 18 October 2024
Agent replied · 26 October 2024
Thank you Shirley for your message. It is truly appreciated and I look forward to continuously work with you.Enjoy your time away!Kind regards,Ann-Marie
★★★★★ 5/5
GoogleI had a fantastic experience with Jad. It would’ve been very difficult as I had to start the process abroad before relocating, but he was very attentive throughout the entire process and made it seem easy. Highly recommended for anyone looking for a flat!
Zee · 24 September 2024
Agent replied · 24 October 2024
Thank you so much for the kind review, it was lovely to assist you in your search.
Best wishes,
Jad
★★★★★ 5/5
GoogleWe recently rented a property through Knight Frank in Wapping and they were very helpful and understood our requirements. The agent we dealt with was Jad and he really helped us through the process of vetting, viewing etc. would be very happy to recommend.
Richard · 24 September 2024
Agent replied · 24 October 2024
Thank you for the review, it genuinely means so much.
Good luck with the new home, please let me know if you need anything!
Best,
Jad
★★★★★ 5/5
TrustpilotFully oriented customer service
Fully oriented customer service, great experience!
Fernando · 18 December 2025
Agent replied · 23 December 2025
Thank you for your kind words! I’m so pleased everything went smoothly and happy I could assist you.
Shannon
★★★★★ 5/5
GoogleGreat experience working with Jad Zouhbi - he’s very responsive and helpful throughout, highly recommended!
Melissa · 22 September 2025
Agent replied · 22 October 2025
Dear Melissa, Thank you so much for sharing your experience! I’m delighted to hear you found the process smooth and that my support was helpful. I truly appreciate your recommendation and wish you all the best moving forward!
Jad
★★★★★ 5/5
TrustpilotWe have used Knight Frank’s services in…
We have used Knight Frank’s services in 6 out of our 9 moves in the last 30 years and they stand head and shoulders above the rest of the crowd. Wouldn’t use anyone else if we can help it.
Richard · 4 December 2024
Agent replied · 23 December 2024
Dear Richard and Joanna, thank you for your kind words and I am delighted that Knight Frank has performed for you again! Good luck when you find your next house and all the best for Christmas and an exciting New Year. Best wishes, Simon
★★★★★ 5/5
GoogleJad Knight Frank is a very responsible intermediary and gives us great prices.
Lin · 10 October 2025
Agent replied · 11 November 2024
Hi Lin,
Thanks so much for the kind review, I hope you enjoy your new home.
Best wishes,
Jad
★★★★★ 5/5
TrustpilotVinnie made the process very quick and…
Vinnie made the process very quick and easy!
Timah · 6 February 2024
Agent replied · 26 October 2024
Dear Timah,It was a pleasure to assist you.Thank you for your patience through the process.Kind regards,Vinnie
★★★★★ 5/5
TrustpilotYou are in good hands
As a seller, I always felt I was in good hands with the Knight Frank office in Chelsea where the sales team is managed by Charlie Olver. Very professional, ability to generate viewings and most importantly they did the job of selling our property. Clearly one to recommend.
Michael · 9 July 2024
Agent replied · 26 October 2024
Dear Michael, It was a pleasure working with you. We are delighted we were able to sell your home. We look forward to working with you in the future!Kind regards,Charlie & the Knight Frank Chelsea team.
★★★★★ 5/5
TrustpilotA pleasure to deal with.
Ines from Knight Frank has gone above and beyond from the moment I first made contact. Her communication, response times, and personable nature have been extraordinary. I would not hesitate to recommend her services, whether you are looking to rent out your house or find a rental.
CHRIS · 27 July 2024
Agent replied · 26 October 2024
Hi ChrisThank you for your kind words, it’s been my pleasure!I hope you love your new home,See you soonInes
★★★★★ 5/5
TrustpilotI recently rented a flat through Knight…
I recently rented a flat through Knight Frank. Anik Ruparelia, who is the property manager for this property, was in constant touch and made sure that things were in place and all issues addressed. I am excited to stay at this flat, kudos to the team for great move-in experience.
Bhavin · 2 June 2024
Agent replied · 26 October 2024
Thank you for such a kind review. It was a pleasure assisting you. Anik
★★★★★ 5/5
TrustpilotThey clearly got the valuation spot on…
They clearly got the valuation spot on and found us a high quality purchaser immediately from someone already on their books. We then had a long and protracted issue with our forward purchase. Knight Frank were incredibly pro-active throughout and got the whole chain over the line. I cannot recommend them highly enough !
Joseph · 15 March 2024
Agent replied · 26 October 2024
Thank you for taking the time to write such a positive review. The whole team here are thrilled with the news that we have exchanged contracts on your fabulous home and wish you the very best with the fabulous new home you have purchased.
★★★★★ 5/5
TrustpilotI really appreciated the support of Laura Heron
I really appreciated the support of Laura Heron, from Renewals for Notting Hill. Laura took the time to listen and understand my specific situation. She spoke for me to the landlord and was able to achieve a significant improvement versus the initial position. Thanks a lot for your help !
Xavier · 28 May 2024
Agent replied · 26 October 2024
Thank you Xavier for your kind words. It has been a pleasure helping with the renewal and I look forward to working with you next year. Laura
★★★★★ 2/5
TrustpilotStressful experience as a buyer
As a buyer, I feel like Knight Frank made the experience more stressful than it had to be. They put me under unreasonable pressure to rush me into signing, including making some pretty spurious and unnecessary criticisms of me and my solicitor. It felt like Knight Frank exacerbated rather than mediated the pressure coming from the seller.
A.S · 5 January 2024
Agent replied · 26 October 2024
As an agent we are always liaising between the buyer and the seller, trying to smooth the process and ensure a positive outcome for all parties. Our teams always do their best to be considerate of our customers’ needs, whilst at the same time striving to get the transaction to a successful completion. As in the case here, there can be extenuating circumstances which mean the sellers assert deadlines on us. In some instances, as much as we try and take the brunt of such pressures, we do need to make clear when the transaction is at risk of failing. I hope that you can appreciate that this process is not always easy and I’m sorry that your experience felt as stressful as it did. If you feel that you would like to discuss further details then please do make contact with me directly.Kind regards,Chelsea Whelan 020 3925 1362Chelsea.Whelan@knightfrank.com
★★★★★ 5/5
TrustpilotNaeto Soludo
We have just moved out of our long-term rented property which was an emotional process. I just want to give a shout out to.Naeto Soludo who was professional, had a friendly manner and was able to lead us through the process to conclusion.
Jemma · 16 September 2024
Agent replied · 26 October 2024
Hey Jemma, thank you so much for your kind words, it was lovely working with you and Stuart. Wishing you all the best in the future. Kind regards, Naeto
★★★★★ 5/5
TrustpilotFreddie, Molly, Patricia and Kim at Knight Frank provided a responsive, professional service and delivered the results we wanted.
We used Knight Frank to market our house in Greenwich. Freddie, Molly, Patricia and Kim at Knight Frank provided a responsive, professional service and delivered the results we wanted. We've worked with them several times over the last few years and I'm happy to recommend this team.
Elizabeth · 8 July 2024
Agent replied · 26 October 2024
Thank you for your kind words Elizabeth, it’s a pleasure working with you! Please do let us know if we can help elsewhere.
★★★★★ 5/5
TrustpilotAn absolute star!
Our Knight Frank property manager Catrin Baker, is a superstar. We had some teething problems when we first moved into our flat and she has been brilliant at dealing with the issues as quickly and effectively as possible. She is exactly what you want in a property manager.
Bianca · 18 June 2024
Agent replied · 26 October 2024
Dear BiancaThank you for your kind words. It was a pleasure to be able to help you settle into your new home. If I can be of any further assistance, please let me know.Kind regards,Catrin
★★★★★ 5/5
TrustpilotInes Santos - Feedback
I found Ines (Santos) to be incredibly friendly, helpful, responsive, professional and responsive during our entire letting process. It was a refreshing change from the usual experience I had in previous processes, and given my experience, I would be excited, and frankly prefer, to engage with Knight Frank in the future.
Peter · 19 April 2024
Agent replied · 26 October 2024
Thank you so much for your kind words, Peter. I am so excited for you and Kaitlyn, it is such a great flat!I hope you are very happy there, see you around Notting Hill!Ines
★★★★★ 5/5
GoogleExcellent, professional service by KF and Sam Taylor. We worked with them to rent our apartment. Great communication, attention to detail and concern that all went well. A complete stress free experience - fantastic ! We would highly reccommend Sam and his team.
Patrick · 25 October 2023
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
