Trusted Agent profile · Tower Hamlets
★★★★★
1,715 reviews across 2 platforms
1 Wapping High Street, Wapping, London, E1W 1BH, Tower Hamlets, E1W 1BH
Part of Knight Frank, see every office.
Knight Frank's office in Tower Hamlets, at 1 Wapping High Street, is rated 4.9 out of 5 across 1,715 reviews on two platforms, including 179 Google reviews rated 4.8.
Every review we hold for the Tower Hamlets office, from every platform, shown as written. First names only.
5/5
TrustpilotProactive and helpful
Stine was super helpful, always going above and beyond looking to assist even as I kept changing criteria and timing in my search!
Dear Patrick, It has been a pleasure to help you in your search for your next home.Feel free to reach out anytime you may need my assistance!Best of luck with your move-in!Best wishes,Stine
5/5
GoogleI was thrilled with Jad's approach and attention. We are really grateful to him for helping us to find the ideal flat, exactly on brief. Many thanks.
Hi Vanessa, I really appreciate your thoughtful feedback. I'm so glad the process was pleasant for you, and I hope you enjoy your new home! Jad
5/5
TrustpilotTotal Professional Service at Knight Frank
Knight Frank has provided me a very stress-free and well professional service in finding me the tenants. I do highly recommend it to my fellow landlords.Especial thanks to Robert ( Englands Lane branch) and Kim for their politeness and experienced presentation.
Thank you for your very kind review. It was a pleasure assisting you.Robert
5/5
TrustpilotKnight Frank are very professional and reliable
The staff at Knight Frank are very professional and reliable.It is very reassuring to know that every time I have a detailed question, they respond quickly and politely.I had recently communicated with them by email, but they followed up with a phone call to help me resolve my housing concerns.They are a trusted partner who always provides a great customer experience.
Dear Mr NakamuraThank you for your kind words. It's always a pleasure assisting you. If there's anything else we can do to help, please don't hesitate to let us know.Japan Desk Team
1/5
TrustpilotAwful experience Property management
Unfortunately it’s not first time when I found in monthly Knight Frank Landlord statements expenses which I did not authorised , I did not receive even any information about issue or quote. For example last example cost me £335 for new blind - it’s not urgent issue, why my property manager Pritesh Makwana did not inform me about issue and give me quotes in advance for approval? I got contract with Knight Frank for letting and property management but unfortunately I did not receive regular updates. Also I have to mention that quotes usually are extremely high and not competitive. Very disappointing in Knight Frank Standards in property management I send email according this issue to property manager with copy to regional manager but unfortunately - no reply as usual .
Dear Mr Zemlaysnikiy, We are really sorry to hear about your experience. Please reach out to complaints@knightfrank.com so we can look into this matter further. Please accept our apologies again. Knight Frank
5/5
GoogleI dealt with Sam for my property and he was great, informed and worked hard to get it rented.
Hi Michael, thank you for the review. It’s very much appreciated! It’s been a pleasure working with you to find tenants for your property. Sam
5/5
Trustpilot5 stars
Big thank you to Jocelyn who has been very patient with me and very helpful during my tenancy.
Hi Mazen,Thank you very much for taking the time to provide this review. I’m grateful for the opportunity to assist you. If you have any questions, don’t hesitate to reach out.Kind regards,Jocelyn
5/5
TrustpilotVery happy with the service provided by…
Very happy with the service provided by the.team. Brigette from Renewals helped to negotiate the increase of rental payment with no hassle and no time spent from my side. Ery convenient service
5/5
GoogleBrilliant experience with Jad. He was quick on message, personable and engaging and kept us fully informed. Thank you.
Dear Amy, Thank you so much for the kind review, I’m really glad that I could help with your search! All the best, Jad and the Knight Frank Wapping Lettings Team
5/5
TrustpilotVery helpful and professional
I had a great experience working with Michelle Henry, our property manager. She was extremely professional, always prompt with her communication, and went above and beyond to ensure everything was handled smoothly. Her helpful attitude made the entire process stress-free. I would highly recommend her services to anyone looking for a reliable and dedicated lettings manager.
Dear Julie, thank you for taking the time to write a review and your kind words. I am very pleased you were happy with the service provided to you. It was a pleasure working with you. I wish you all the very best. Kind regardsMichelle
5/5
TrustpilotOmar is the Best estate agent I’ve ever…
Omar is the Best estate agent I’ve ever met. He take care of the process like it’s his flat. Perfect experience!
It was a pleasure to assist you with the search Han, wishing you all the best with the new tenancy. Omar
5/5
TrustpilotKatie Shaw was the best
Katie Shaw was the best, professional, and honest and kept us up-to-date through out the process. Katoe knows her stuff!
Dear Dan,Thank you so much for your lovely feedback, it was such a pleasure working with you and Rachael on your property. You were both so responsive throughout the whole process, and I look forward to working with you again in the future! If you need anything we are always around to help!Best wishes, Katie
5/5
TrustpilotThank you Vinnie
Vinnie from Renewals was very helpful and efficient for the process to renew my tenancy agreement. I highly recommend him/Knight Frank.
Dear Severine,Thank you very much for your kind words.It was a pleasure to assist you in your renewal of your tenancy and thank you again for being so patient during the negotiations.Kind regards,Vinnie
5/5
TrustpilotGreat experience
Very helpful, efficient and communicative through the entire process! Thank you Louna
Thank you for your kind words Charles. I wish you and Tim and smooth move-in and many happy years in the new loft. Kind regards,Louna
5/5
TrustpilotGreat support at end of tenancy
Great support at end of tenancy. Thank you Jocelyn.
Thank you very much for the review LB. I'm glad I could support you through the end of your tenancy. Wishing you all the best in the future!Jocelyn
5/5
TrustpilotGreat working experience with Mo Govani
I have had the privilege of working with Mo Govani who is managing our property over the last years and I have been super pleased with his responsiveness, his bias for action and proactive approach to solving issues with my tenants. As we on board a new tenant on Aug 15, I look forward to working again with Mo.
Thank you Uwem for your kind words. I also look forward to working with you in the future. Mo
5/5
TrustpilotExceptional support from Michelle Henry
I can't speak highly enough of Michelle Henry! She’s been an absolute star throughout the entire process. From start to finish, she was always on top of everything, quick to respond, and genuinely cared about making sure things went smoothly. Michelle’s expertise and warm personality made what could have been stressful feel easy and manageable.
Dear Hamza, thank you for taking the time to write a review and your kind words. I am very pleased you were happy with the service provided to you. It was a pleasure helping you during your tenancy. I wish you all the very best. Kind regardsMichelle
5/5
GoogleWe had a great experience with the Knight Frank Wapping team! Jad and Charlotte were friendly and efficient, responding quickly to our enquiries and setting up viewings at convenient times. The process was smooth and stress-free. Would highly recommend !
5/5
TrustpilotKnight Frank
We are very grateful that we have Mr. Andrew and Mr. Ehteshaam as our property managers. We were having a complex situation with our tenants and our managers worked tirelessly over the month to bring us all to a very successful resolution. We now feel more confident to do our property business with a company that has such devoted officers and we truly appreciate their support for us.
Thank you very much for taking the time to leave such a positive review of our services at Knight Frank. We are delighted to hear that we could assist you and reach a successful resolution. Please know that we are always here to support you whenever you need assistance, and we look forward to continuing to provide you with excellent service in the future.Best, Andrew and Ehteshaam
5/5
TrustpilotVinnie from Renewals was extremely…
Vinnie from Renewals was extremely helpful in the entire process of lease renewal and answered all my queries swiftly.
Dear San,It was a pleasure to assist you in your renewal.All the best for the future.Kind regards,Vinnie
5/5
TrustpilotI am thankful to have such talent on my account
My thanks to Michelle Henry for her excellence in the management of my flat. Her proactivity, intelligence in action, and follow-up are superb. For an overseas owner, this provides such peace of mind.
Dear David, Thank you for your kind words, it has been a pleasure working with you so far. I look forward to being of further assistance to you going forward. Kind regardsMichelle
5/5
GoogleWe are so happy . We have been with them for few years now and are so delighted with their professionalism and dedication. Highly recommended.
Glad to hear you are very happy with Wapping Knight Frank Branch. We really appreciate your feedback, and we wish you all the best for your next home. Kind regards, Axel
5/5
TrustpilotEleanor was professional and very…
Eleanor was professional and very helpful throughout the enquiry process. Thanks.
Thank you so much for taking the time to leave a review, your feedback is much appreciated. All the best in your new apartment
5/5
TrustpilotWonderful
Beth T worked tirelessly to find us the right property. They offered conventional and also some out of the box stuff, collaborated across teams and offices. Great knowledge of the area and the market. Patient and through, Beth T was absolutely wonderful in her work and communication really highly recommend her and them as a whole company.
Thank you for your kind words Jon. Working with you has been an absolute pleasure, and no doubt our paths will cross again in the future. Best of luck with your continued Knight Frank journey, you are in good hands with our Tower Bridge team! Best, Beth
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