Trusted Agent profile · Tower Hamlets
★★★★★
1,688 reviews across 2 platforms
Unit 1 ? 20 Canada Square, Canary Wharf, London, E14 5NN, Tower Hamlets, E14 5NN
Part of Hamptons, see every office.
Hamptons's office in Tower Hamlets, at Unit 1 ? 20 Canada Square, is rated 4.3 out of 5 across 1,688 reviews on two platforms, including 267 Google reviews rated 4.7.
Tell us what you need and we'll put you in touch. Hamptons Canary Wharf Sales hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Tower Hamlets.
Every review we hold for the Tower Hamlets office, from every platform, shown as written. First names only.
5/5
TrustpilotHard working and thorough!
Hamptons treated me like part of the family from the start. Understanding of my needs, our timing scale and also the fact our precious dog would have to be taken into consideration when organising viewings. Alexandra worked hard to get the deal through and we felt totally in safe hands at a stressful time. Thank you!
5/5
TrustpilotI have let a flat through Hamptons…
I have let a flat through Hamptons Clapham Old Town branch for over 10 years and their service has been outstanding. In recent times I have been particularly impressed by Giuseppe who is one of the letting team. He is always so helpful and polite and on more than one occasion he has gone over and above what I'm paying Hamptons for thereby saving me a great deal of time and expense. Thank you!
5/5
TrustpilotMelanie Hudson & the Bath team
Melanie Hudson and the whole team at the Bath office have been brilliant from start to finish.Finding a rental in this area isn't easy but having secured somewhere really quickly they have made the process super easy and I couldn't recommend them highly enough!
5/5
TrustpilotJacob Forster
Our agent at Hamptons was Jacob Forster and he was absolutely excellent. In the first instance he gave very sound and sensible advice about the sale of the house and arranged for some very good photographs. Then throughout the period of the sale he was always available to talk and always proactive in making contact with us and our buyers to make sure the process moved along. He made a huge difference and I felt complete confidence in him. It was undoubtedly the most positive experience I've ever had with an estate agent.
5/5
TrustpilotBig steps ...
Moving house after 16 years in your own well-loved home to a brand new area is not something for the faint-hearted and it certainly felt like a scary step to be taking, specifically as we hadn't rented for over 25 years. Melanie from the Bath office has been instrumental in helping ease us into our beautiful rental property and has kept us informed and updated both before and after the move. Cannot recommend her service highly enough.
5/5
GoogleSuzanna Everson Was really accommodating to all that I was looking for. She couldn’t have been more helpful which made the experience so much easier .
Thank you for your positive feedback of Hamptons Estate Agents Canary Wharf. We are so thrilled to hear how happy you are with the service the team provided! We wish you many happy years in your new home!
5/5
TrustpilotMelanie was extremely helpful when our…
Melanie was extremely helpful when our radiator started to leak, getting an engineer out as soon as possible to fix the issue.
5/5
TrustpilotGreat service and great team.
We were very pleased with the way the Hamptons team in the Bath office dealt so professionally and diligently with the letting of our property. They showed real professionalism, great customer service, commitment and determination to find us a suitable tenant. The communication throughout was also excellent. Thank you.
5/5
TrustpilotAggie Gleba Hamptons Fulham - Agent Review
Agnieszka (Aggie) Gleba handled our tenancy application, she was polite, professional, very helpful, and made us feel at ease through the process. She helped us find the perfect apartment and we couldn’t be happier. Once we expressed our interest in the home we wanted, there was a quick turn around and we had occupancy in under a week. She promptly helped us with all the questions we had about the property. We highly recommend her services!
4/5
TrustpilotWe have found Selen Hurbas very helpful…
We have found Selen Hurbas very helpful in resolving any issues with the property we are renting. Whenever the problem was related to the flat the response was prompt and resolved very quickly. Issues relating to the shared areas took longer but those were not within Hamptons remit. Laura
5/5
TrustpilotAlways helpful, approachable, and incredibly professional. ked with Hamptons for a…
We have worked with Hamptons for a number of years, during which time we have built up an excellent working relationship with Dawn, who oversees our portfolio.Dawn and her management team have always provided us with an excellent service. They are always helpful, approachable, and incredibly professional.
5/5
TrustpilotGreat service
Super helpful with any issues that have come up with our rental.
5/5
TrustpilotHamptons have been great to deal with
Hamptons have been great to deal with. Extremely helpful and available for any questions whilst I reminded myself of the processes of the rental market. All members of the office were kind from the first day I had to deal with them. Thank you. I am grateful to you all.
1/5
TrustpilotHamptons international home from home
We hired a holiday property from Hamptons international but they didn't supply us with the key code to get into the property rang numerous times and also mobile number straight to answerphone also left a message but they never got bk to us luckily an hour later the owners arrived. Extremely poor service
Thank you for leaving us a review. Customer service is very important to us and we are naturally disappointed to receive your review. Please do email customercare@hamptons-int.com with any further information so we can look into your experience in more detail. Thank you again.
5/5
GoogleImpressed with the service in my purchase with Jack. Professional, not pushy, informative and quick turn around. Thanks Jack and Team
4/5
TrustpilotCompetent
Competent, professional and friendly. Amy has been super helpful
5/5
TrustpilotGreat and realiable
Joe and the team made the move in experience really straight forward. During our tenancy Joe and Hamptons have been really responsive with any maintenance issues that we have had.
5/5
TrustpilotA young stand out professional.
Businesses are only as good as their people. In Jacob Forster, Hampton's have a real asset. In the whole buying and selling process, he was the only person who delivered a quality service. From day one when he stayed late to show us our new cottage, to the day of exchange where he was still working to dot the i's, I cannot recommend this young man highly enough. In fact I would employ him personally - that's the best testimonial I can give. Ask for him by name 👍
1/5
TrustpilotBroken item never refunded
Rented via Hamptons until 2019, when we moved in the cleaning and repairing of the flat that we requested had not been done, there was broken glass and wood in the cupboard, doors were broken, oven was in no state to use, including no light. Requests for some things were ignored, we had to allow people in during our tenancy to paint walls, fix doors, remove rubbish, etc. which we were guaranteed would happen beforehand. At the end of our tenancy, even though we would prefer no access for viewings, we allowed these. The letting agent who attended broke an item of mine and, in front of the viewers, promised payment, however I am still waiting for the receipt of this payment over a year and a half later - it was a false promise to make herself look good and I had to replace my item at my own expense.
1/5
TrustpilotMy mum rented a flat at Windsor for…
My mum rented a flat at Windsor for £2,500 for 12 months.She tried to protect the flat in good standard. And had monthly professional cleaning service.But at the end of her tenancy, the agent’s inventory inspection company accused my mother for some unreasonable marks and scratches caused by time of consuming( such as in the Sink, on the fridge plastic boxes etc). And two little scratches from the bath tiles( one was already there before she moved in. My mother never tried to destroy the tile or scratch it with hard items. It’s ridiculous that Hamptons International asked her for £3300 damage fee and cleaning fee, which overlaps her deposit and request £508 more from her. Which includes £800 tile replacement and £1300 window frame painting. Since we don’t any proofs to say that she didn’t cause them. We still have to pay for it. But surely, we will never recommend to use this agent ever again! Be extremely careful in the beginning, check their inventory report description and the real situation in the flat. Report anything that does not match, otherwise they will blame everything on you and charge you ridiculous amount.
5/5
TrustpilotResponsive agents
I have been renting two bed flat through Hamptons for over 5 years and never had bad experience. David, property manager has always been very responsive. Any issues in the flat were promptly resolved. I would recommend hamptons as best letting agency I know Many thanks :)
1/5
TrustpilotDon’t ever get locked into a tenancy by…
Don’t ever get locked into a tenancy by this lot with them backing you into a corner to not have a 6 month break clause within a lengthy contract! They’ll use every excuse under the sun to deter one being included into the contract. You’ll soon realise why one wasn’t offered. And unfortunately when your paying someone else’s mortgage and their getting their fee’s your then stuck renting a sub standard property and can’t get out those poor living conditions. You don’t know the sound pollution issues or other issues a property can have once your living that day in day out and paying for the pleasure. While they sleep in their beds comfortably. You purchase something online without experiencing its value and have a get out clause. Why a tenant has no right to leave a property that is not honest about from the start leaves me dumbfounded. Because that hell will affect your health for not only 6 months but for the rest of that tenancy without a 6 month clause. But they’ll make sure they have their clause. That if it suits the landlord to sell earlier than say a lengthy rental contract is up they’ll use that to their advantage and use the tenant to work around that knowing you want to leave. So they’ll let you leave if it suits them. And on their schedule only. After threatening you with scare tactics of hefty fines. There should be a law in place that all contracts have a 6 month break clause.
5/5
TrustpilotExcellent service from Hamptons
The service and communication from Hamptons is excellent. Leasing a property can be stressful, things can go wrong and tenants can be demanding! Our contact, Lucy Desborough, is terrific to work with. She is calm even when things are stressy,her professional tone is matched by her shrewd judgement.
5/5
TrustpilotMarta Prodaniuk is a star
I have been renting a Hampton’s property for the last year and Marta has been amazing. Professional, reliable and responsive. She has been an absolute pleasure to deal with.
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Tell us what you need and we'll put you in touch. Hamptons Canary Wharf Sales hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Tower Hamlets.
