Dexters Wapping reviews in Tower Hamlets

★★★★★ 1/5

Trustpilot

The whole team is unprofessional

Jodie is absolutely unprofessional, not helpful at all and only cares about getting the deposit money but whenever there are complaints they aren’t replied to and re-directed to anyone that can deal with it. In our flat we have been dealing with a mold and we had to fix it ourselves and we have been waiting about 5 months if not more for the repairs to be done after our previous tenants and yet nothing has been done. The lady called Lydia has emailed us about an “inspection” that she didnt get into details of and told you that a colleague will come to our property on the day and time that none of us are available and are not replying to our emails asking to reschedule on a day that is suitable for everyone as we feel uncomfortable with a stranger entering our property when no one is home. Abhorrent.

Natalia · 14 February 2023

★★★★★ 5/5

Trustpilot

Service Review

Dexter has been managing my property for several years and I always received rent within reasonable time. However, I encountered a problem with this recently where the property manager insisted that the rent has been paid to me although the statement was not sent. I pointed out that no fund reached my bank account on several occasions. She failed to understand that the statement went hand in hand with rent payment, This went on for a few days. Eventually I called Property Management team and spoke to Gabija Pabalyte. She knew the problem immediately and was able to resolve the non-payment issue with the Account Payable team immediately. I received the remittance the next working day. Full mark to Gabija Pabalyte.

Martin · 19 December 2024

★★★★★ 5/5

Trustpilot

Alistair Maclean was very helpful!

I recently worked with Alistair Maclean of Dexters in a complex leasehold sale (the client's previous solicitors had failed to registered documents from 2001). Locating and obtaining the unregistered documents, getting consent from the freeholder's new lender, and registering those documents with HM Land Registry took several months. During this time the buyer had three changes of solicitor due to staff leaving. Alistair did an excellent job of managing all parties' emotions and moving matters forward to enable us to successfully complete the transaction.

AH · 10 February 2023

★★★★★ 5/5

Trustpilot

Julian Daley is great

Julian Daley is great.Julian is our property manager, he help us arranged to fix stuff on time.Eg, there was sth wrong with the fridge.m, he arranged the vendor to come and investigate and fix it, within a short period of time.When I there were issues, he could guide us promptly or redirect us to the relevant parties.Overall, he is very helpful and provided prompt feedback. Thanks for your help

Uy · 2 December 2023

★★★★★ 1/5

Trustpilot

A horrible experience

A horrible experience. Dexters arranged a viewing for us at the property when the previous tenant’s furniture was still in the flat. There was serious damp damage on the wall linings behind that furniture. They did not disclose this even though they were aware of a serious leak in the building and then failed to acknowledge their gross marketing practice. We made an offer. On the first day of our tenancy we discovered the damp on the walls, faulty electrics, faulty heating units and mold on the window blinds. Beware of trusting them

Nikoletta · 12 January 2023

★★★★★ 5/5

Trustpilot

Monika to the Rescue!

Our experience with Dexters has been exceptional. We've been with them for eight months, and they have consistently been responsive and helpful. From the beginning, Monika has been incredibly supportive, efficiently managing communication between us and the landlord and promptly addressing any issues. Her dedication and professionalism have made our experience with Dexters genuinely outstanding.

Jesse · 20 August 2024

★★★★★ 5/5

Trustpilot

Great customer service!

I moved into my new property on the 20th December 2022, just before Christmas which is a hectic time for everybody! However, with the assistance of Dexters (especially Bill) they have made my move very smooth and hassle free. Bill has been nothing but helpful, proactive and attentive. He has gone above and beyond to answer all of my questions and always gets back to me when he says he will (a lot of people don’t!). Bill has (and will continue to I’m sure) provided me with excellent customer service.

Anonymous · 3 January 2023

★★★★★ 4/5

Trustpilot

Emma Wheeler has been my account…

Emma Wheeler has been my account manager for all admin / accounts related issues for nearly 2 years. Very efficient and thorough. Cannot fault.

Customer · 15 June 2026

★★★★★ 5/5

Trustpilot

Puneet has been my tenancy manager for…

Puneet has been my tenancy manager for a property I let via Dexters. She has been extremely helpful on a variety of different issues that have come up relating to contracts, deposits, evictions, tenant damage and accounts settlement. She has provided accurate advice and guidance and goes above and beyond. Puneet deals with my queries in a timely fashion and is also very friendly. Great customer service. Thank you

Deepika · 13 November 2023

★★★★★ 5/5

Trustpilot

I would like to say a big thank you to…

I would like to say a big thank you to our property manager Petros Giorganios. The service that we received throughout our tenancy was exceptional.Although there were several issues in our block, Petros was always there for us every time we needed him. We received our deposit back really fast with minimal fuss. Thank you Petros.

Aeval · 23 July 2024

★★★★★ 5/5

Trustpilot

Professional Service

Donalina Gargrupe is my point of contact as a property manager for the place that I rented via Dexters. I had previously rented from Dexters but Donalina’s service level is beyond my expectations. She’s responsive and helped me follow up closely for issues that I identified for a house that I newly moved in. For any issue I raised I’m confident that she will help me get it resolved.

Cassie · 31 October 2023

★★★★★ 3/5

Trustpilot

Lots of issues when moving in, helpful getting these sorted

I recently moved into a property let by and managed by Dexters. One of the reasons I chose Dexters was because I thought I would be less likely to have issues with it being a larger company. However when I moved in there were a wide range of issues including mould, furniture that was supposed to be removed, broken appliances and blocked drains. Basic checks before I moved in would have identified these issues.

Alexander · 25 May 2026

★★★★★ 5/5

Trustpilot

Danny in the maintenance

Danny in the maintenance has been very helpful with my washing machine, he gave me step by step instructions whilst on the phone which were easy to follow and hopefully an engineer would not need to waste their time coming out. Danny was friendly to speak with and explain everything very well. I felt supported.

Rebecca · 31 July 2024

★★★★★ 5/5

Trustpilot

Thank you Sophie Sheppard for making my…

Thank you Sophie Sheppard for making my stay wonderful.

Prageet · 17 September 2026

★★★★★ 5/5

Trustpilot

Exceptional Service - Highly Satisfied!

Thanks to Shayan, I am incredibly happy and satisfied with the service provided, and I can confidently say that I will be recommending both Shayan and Dexters to anyone in need of their expertise.In summary, if you are looking for a real estate agent who is responsive, helpful, and will go the extra mile to ensure your satisfaction, I wholeheartedly recommend working with Shayan at Dexters. Thank you, Shayan, for your outstanding service!

Pinar · 7 July 2023

★★★★★ 5/5

Google

As a prospective buyer I had a great experience working with Lea during my search. In the end the flat I found to buy was not through Dexters, but for the weeks that I was actively searching, Lea was great about regularly following up whenever new properties that matched my criteria came on the market, and even doing a video tour of a place when I couldn't visit it in person at one point. Of all the agents at all the agencies I worked with, she stands out in my mind as someone who genuinely seems to care about helping people find what they're looking for and left me with a good impression of Dexters as an agency.

Fed · 12 November 2022

★★★★★ 5/5

Trustpilot

Outstanding service

Had an inspection today with Kirlon Sanchez he helped me a great deal and helped me in fixing my additional problems. Kirlon has been been a help multiple times over the past 2 years

Jacob · 20 March 2026

★★★★★ 5/5

Trustpilot

Brilliant tenancy changeover incl. redecoration by Dexters

As a landlord, Dexters have been fantastic at managing our property, firstly recommending and securing a 25% increase in rent from last year; secondly in managing multiple repairs and a repaint in only a 6 day void period; and lastly in communicating all this despite time-zone differences. Special thanks to Vanessa Barosso, Natasha Cree and Natalie Stubbs, apologies if I forgot to mention anyone working in the background.

Daniel · 27 October 2023

★★★★★ 5/5

Trustpilot

Im giving five star only to Connor…

Im giving five star only to Connor manager of the property management department. After 5 long months of stress and frustration for unsolved issues of the property, he has took charge of the situation and helped us promptly getting all sorted in couple of weeks. Amazing job. Thank you so much Connor!

Laura · 5 September 2024

★★★★★ 5/5

Google

Professional and responsive rental management service We have been working with Natasha Bedenik at Dexters in Wapping (formerly Daa) as our rental management agent for the last 6 years. The service she has provided is highly professional, always responsive to any queries or concerns either from ourselves or tenants. She has a really good understanding of the rental process both from a legal and a human point of view and provides clear explanations of how to approach any sensitive issues, for example, tenant cleanliness. We really appreciate her quick response in any situation, her clear and direct advice and her professional and friendly manner. Great letting service Fantastic service recently from Zhora and her team in Wapping, letting our renovated property. She was highly professional, enthusiastic and clearly had a great knowledge of the local market. Zhora gave us a strong but accurate indication of the price we could expect to achieve. Easy communication throughout and the property was let within less than 1 week. Great job!

MG · 24 October 2022

★★★★★ 5/5

Google

Words cannot describe my gratitude to Jason Taylor and Dominic Fisk of Dexters Wapping Branch for helping me exchange contract in a leasehold property within 10 days from the acceptance of offer. Especially Jason, who used his great depth of knowledge of EWS1 and contacts to get the standard form re-purposed to suit the lending bank. I felt that my interest was very well looked after as property buyer even though Dexters represents the seller. I would definitely recommend using Dexters to purchase or sell your property as they are honest and acts with integrity.PositiveResponsiveness, Quality, Professionalism, Value

Ching · 24 October 2022

★★★★★ 5/5

Google

Jamie Charlton was brilliant to work with. I was sourcing a property to purchase on behalf of a client overseas and reached out to Jamie for assistance with their search requirements. Jamie really took it upon himself to find a property that would suit the clients needs and he delivered. He was also very communicative through the sale process in helping get the sale over the line within a short time frame. I look forward to working with him again in the near future. Thank you!

Jamie · 24 October 2022

★★★★★ 5/5

Google

I've just purchased my first flat in Wapping and have had a really good experience with Dexter's. There were a few setbacks along the way but Hollie Pittey was really thorough and went out of her way to follow up with the Solicitors on both sides and make sure things kept moving. She was very responsive to any queries and kept me updated along the way. She even went out of her way to make sure the completion day wasn't delayed by getting a last minute document signed by the seller, so I'd very much recommend Dexter's.PositiveResponsiveness, Professionalism

Elysia · 24 October 2022

★★★★★ 5/5

Google

As a prospective buyer I had a great experience working with Lea during my search. In the end the flat I found to buy was not through Dexters, but for the weeks that I was actively searching, Lea was great about regularly following up whenever new properties that matched my criteria came on the market, and even doing a video tour of a place when I couldn't visit it in person at one point. Of all the agents at all the agencies I worked with, she stands out in my mind as someone who genuinely seems to care about helping people find what they're looking for and left me with a good impression of Dexters as an agency.

Federico · 24 October 2022