Trusted Agent profile · Tower Hamlets
★★★★★
2,295 reviews across 2 platforms
5 Sandys Row, London, E1 7HW, Tower Hamlets, E1 7HW
Dexters's office in Tower Hamlets, at 5 Sandys Row, is rated 4.4 out of 5 across 2,295 reviews on two platforms, including 358 Google reviews rated 4.8.
Tell us what you need and we'll put you in touch. Dexters City hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Tower Hamlets.
Every review we hold for the Tower Hamlets office, from every platform, shown as written. First names only.
5/5
TrustpilotRenewal review
Whilst renewing out tenancy dexters couldn’t have been more useful, especially with the person in charge of our property Rasel. He couldn’t have been more helpful, polite, and really prompt at every opportunity with every quiery.
Dear Harry, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotProperty Management
Tallulah at Dexters is a big help as a property manager. She is friendly, quick to respond and she took the initiative to solve a recent problem we were facing at the property and got it sorted quickly. Would definitely recommend.
Dear E Williams, Thank you for taking the time to leave us a 5 star review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma Chughtai, Customer Relations Team
5/5
Googlei had a great experience with Konrad Holewa. He did his best with viewings and getting back to us very quickly. the experience was seamless and there were no problems !
5/5
TrustpilotI was extremely happy with the services…
I was extremely happy with the services of Dexters Chris Giogio-Neale has been fantastic. He and the team are very knowledgeable and go above and beyond to deliver value. I know I can count on them to resolve issues swiftly. - Janet
5/5
GoogleI Had great experience with Keiandra Kelly. She was very polite and helpful
Dear Shanea, Thank you for leaving a 5 star Google review.We look forward to seeing you again in one of our offices. Kind regards, Asma
5/5
GoogleI hardly write reviews however I felt compelled to as Rachel and Jilka have gone above and beyond in letting my property. Always on point and very professional- they are both an absolute asset to Dexters. Well done and great job.
Thank you for your kind words and for leaving a 5* review. We are so pleased that your experience with us couldn’t have been any better and the team in our City office will be thrilled to read this. We hope that we can assist you in the future. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotJessica Carson - rental renewal negotiation
The review went very smoothly with Jessica giving clear answers to my questions about the market. The communication was clear, friendly, efficient and the suggestions/ advice excellent. The process can be stressful, this was not.
Thank you for taking the time to leave a wonderful 5 star review. Jessica will be thrilled to read your kind comments. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotThanks Tia!
Tia from Dexters has been absolutely amazing! Ever since we moved in to our new flat she immediately took care of all of our concerns and fixed everything that needed to be perfected from the flat until we were happy with it.So pleased!
Dear Maria, Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Asma Chughtai, Customer Relations Team
5/5
GoogleMo was outstanding. He is knowledgeable, efficient, and clearly invested in finding you a property. I appreciated his pragmatic approach.
Dear Adam, Thank you for leaving a wonderful 5 star Google review. Kind regards, Asma, Customer Relations Team
5/5
TrustpilotI bought my house through Dexter's
I bought my house through Dexter's. It should have been straightforward, but wasn't and Dexter's were supportive throughout and we finally got there. I'm grateful to them for getting me moved to my lovely new home.
Dear Jil, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
1/5
TrustpilotDo not rent through them
Do not rent through them, awful service and terrible system for any issues not midweek between 9-5
5/5
TrustpilotVery pleased with the letting and…
Very pleased with the letting and management service provided by Dexters. Efficient and competitively priced and the staff are very approachable.
Dear Nicky, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma, Customer Relations Team
5/5
TrustpilotJamie Nash @ Dexters could not be more…
Jamie Nash @ Dexters could not be more helpful & efficient in his role. Any issues or requests I have made have been very promptly dealt with & on the rare occasion an issue hasn’t been he has been very quick to find a suitable alternative
Dear Nicholas, Thank you for your kind words and for leaving a 5* review. We are so pleased that your experience with us couldn’t have been any better and Jamie will be thrilled to read this. We hope that we can assist you in the future. Kind regards, Asma Chughtai, Customer Relations Team
1/5
TrustpilotI am paying a rent of almost 2000 Pounds and do not have consistent and normal and warm heating and never will
Dexters mis-manage the new builds at Oaklands Rise, NW10 6FY.The week before last week over 600 residents were left for 5 days without heating and hot water.Since Saturday, the heaters are failing again. I have all my heaters on 26 Degree Celsius, and they are only a tiny, tiny bit warm.It is again so cold in my flat (it is February and winter) that I am shivering with cold.Dexters are working hard to conceal all the many building defects and that there is no proper and consistent heating.Our only plant room for 5 or 7 or so buildings was flooded. It is in an area prone to flooding. Since all the pipes and electronics have been under water for over 4 days, Dexters and the developer Notting Hill Genesis operate 2 loud generators which are blocking the pedestrian pavement. I am paying a rent of almost 2000 Pounds and do not have consistent and normal and warm heating and never will. This is Dexters, the truth they do not want you to know.
1/5
TrustpilotDexters at the new "luxury" build flats which Vistry built:You cannot get a repair unless you make fotos and videos: how insane is that?
I am shocked how the repairs for my flat that was mis-advertised as a luxury flat and for which I pay 1950 Pounds per month (and 200-300 for heating and hot water extra) are handled by Dexters.Basically: no foto and no video means no repairThis is insane.This is what they wrote to me:Could you also please clarify the below (I have put my queries in bold for ease) so I can ensure that all information is clearly reported to building management. Photos and or videos will be requested by building management to ensure the right engineer is deployed1. Cloudy eater which stems from air in the pipes- Please clarify what a cloudy eater is? Would you be able to send me a photo or video (whatever is easier to clarify what you are reporting please)2.there is a loud noise whenever my toilet flushes- Please could you send a video as this will be requested by the building management before deploying an engineer3.lock of balcony door fell out- Please could you send a photo so I can provide this to building management?4.lower board n kitchen not properly fiixed, pushed out- Please can you send a photo?5.the right wall next to the balcony door is showing a crack and I wonder if it may collapse at some time - Please can you send a photo so I can review and advise?Am I to spend a day on filming a toilet flush now?
1/5
TrustpilotLeaks and flood in Dexter managed new built flats at Oaklands Rise NW10 near Willesden Junction
Dexters manage the private new flats that were built for hundreds of tenants at the site next to the HS2 in the Willesden Junction area, called Oaklands Rise. The flats have serious building error issues. A considerable amount of flats are leaking. Flat 37 has been flooded for the 2nd time. The move in date was in January, and the 2 floodings happened within less than 8 weeks. A drainage pipe burst. This was repaired. Now the flat is flooded again. This happened yesterday and meant a sleep in the car. Flat 37 is uninhabitable now. As tenants have reported, there are many leaks in Ambrose House (and in the other buildings as well). 2 guys on the 9th floor had their blind fall off because the wall is damp. Also someone on the 4th floor reported an issue. As I write this, another tenant reported that the lifts at Easton House broke down again, they seem to be working now. The tenants who are with Dexters are experiencing a catastrophe without an end.
5/5
TrustpilotI recently had the pleasure of working with Nick,
I recently had the pleasure of working with Nick, and I must say that his professionalism, expertise, and dedication truly impressed me. Nick's commitment to ensuring a smooth and successful real estate experience was unmatched.
Dear Yusan, Nick will be so pleased to read your kind comments. Thank you for taking the time to leave a wonderful 5 star review. Kind Regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotSeamless experience, quick to resolve issues
Currently renting through Dexters, with my contact Catherine McDowell. She has continued to make the overall experience seamless, overcoming a few repair issues, and is timely in responding. Much appreciated.
Dear Steven, Thank you for your kind words and for leaving a 5* review. We are so pleased that your experience with us couldn’t have been any better and Catherine will be thrilled to read this. We hope that we can assist you in the future. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotVery efficient way to manage my flat.
1/5
TrustpilotWe always have to chase up for…
We always have to chase up for maintenance issues. Very unprofessional.Surely they could impose a system that makes sure all maintenance issues are carried out from start to finish.
Dear Edward, I am sorry to read your 1* review. I am unable to locate you on our database. If you could provide us with more information at customerrelations@dexters.co.uk. I can look into this further for you. Kind regards, Asma Chughtai, Customer Relations Team
2/5
TrustpilotNegative experience
Absolutely terrible agency, poor customer service, not taking responsibility for anything and playing a blame game. I do not recommend to use this agency ever. Jessica from Dexters was very unhelpful and unprofessional.Location - Royal Wharf.
Dear Maggie, I am concerned to read your 2 star review. I am unable to locate you on our database. If you could provide us with more information at customerrelations@dexters.co.uk. I can look into this for you. Many thanks. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotFantastic support
Fantastic support! Flexible, kind and quick responses.
Dear Emma, Thank you for taking the time to leave a wonderful 5* review. Donalina will be thrilled to read your kind comments. Kind regards, Asma, Customer Relations Team
5/5
GoogleVery quick and smooth experience viewing, offering and signing for a property. The agent that helped me, Isaac, was very helpful and knowledgeable about the property I wanted to rent. He gave some great advice on the offering process and had very attentive customer service. Communication was very clear and prompt and helped us come to a decision easily.
Dear Laila, Thank you for taking the time to write a review about the great service you received from our City Office, We do hope that in the future we can be of service to you again and I would like to wish you all the best. Kind Regards, Hayley Marner Customer Relations Team
5/5
TrustpilotI am very pleased with amazing customer…
I am very pleased with amazing customer service from Rasel Islam! he was very efficient and helped with all queries in no time. Absolute pleasure to deal with best customer service from Dexters agency.
Dear Silvija, We really appreciate you having taken the time to post this review. We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. Kind regards, Asma Chughtai, Customer Relations Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Dexters City hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Tower Hamlets.
