Dexters City reviews in Tower Hamlets

★★★★★ 1/5

Google

Appalling attitude .... I had the unfornate experience of attempting to use their service to help find a flat to rent. My husband had several viewings lined up and mistakenly mxed up two of the appointments. We arranged for an alternative viewing later in the week. Hettie claimed we didn't confirm yet I absolutely replied to her accepting the offered time slot. And guess who never showed up? Being spiteful toward a client is the worst kind of attitude. Do not waste your time with these children.

Michelle · 9 January 2023

★★★★★ 5/5

Trustpilot

Successful tenancy renewal

A big thank you to Anthony Grundy for his good advice and for taking the time to carefully negotiate a rent increase with a longstanding tenant.

Alison · 14 July 2023

★★★★★ 5/5

Trustpilot

Efficient Team members

We had an issue in the flat and I have to say that once you get in touch with the right team members they are very helpful ,in our case Lesley A. and Chris MC ,so a huge thank you to both for their help and support .

Chris · 6 December 2024

★★★★★ 1/5

Trustpilot

Stranger walked into my room while i was sleeping

1. Dexters gave keys to ‘maintenance worker’ to check our bathroom without letting us know so I was sleeping naked when he walked into my room.2. Landlord attempted to charge us £500 damge cost for a small 2 bed flat 2 months after we moved out, some dents they showed us were already there when we moved in, clearly indicated in our check-in report.3. They claimed meters are professionally managed by Dexters but when the energy supplier charged us after repairing the electricity meter, Dexters refused the responsibility to pay us back. After my own investigation with the energy supplier, I found out that the landlord used a ‘substitute meter’ instead of a legitimate meter. We tenants clearly are not responsible for paying the replacement of a knock-off. We have moved out for more than 3 months and this issue is still not resolved yet.4. It has been more than 3 months since we moved out and still haven’t received our deposit back.(Once they phoned us early in the morning which woke us up, just to ask whether we have set up an account with Thames Water -6 months after we moved in)

Sara · 6 January 2023

★★★★★ 5/5

Trustpilot

Jadasa Andjadiumi

Jadasa efficiently and effctively resolved an error on the deposit return and was open, honest and an excellent communicator. Thanks Jadasa.

Trevor · 9 November 2023

★★★★★ 5/5

Trustpilot

Great work!

Dexters have been fully managing my property since 2013. Always helpful and quick to respond. Josh Moody has been looking after my recently and has been a pleasure to deal with.

BD · 15 December 2024

★★★★★ 1/5

Trustpilot

I am tenant that had complaint since…

I am a tenant that had complained since April , ( now it’s Christmas ), about a room that’s too cold even though heating full on . In November they fitted supressors to the window but nothing changed . Complained by mail 3 times . Workers finally came 2 weeks ago and said it’s the walls facing outside without insulation. I wrote to them after they came ( around 8 days later ) . They said they have not had workers come even though they did , and that if I wish they will allow me out of my contract ! Absolute joke . They do this so I will have a cold Christmas . The room is not inhabitable as the inside walls measured by there workman showed 12 degree , mold has got everywhere including bed linen . They should have offered me money off until room walls fixed so that room is usuable and discount as my heating has gone through the roof . I have been left no option so have instructed a solicitor to deal with it on my behalf

Ramadan · 23 December 2022

★★★★★ 5/5

Google

Isabelle was prompt helpful and informative

Douglas · 6 October 2025

★★★★★ 5/5

Trustpilot

Dexters Property Management

Dexters Property Management.After starting a new tenancy, from day one, Vanessa (Property Manager) provided outstanding service and took prompt actions, by liaising with the landlord, booking repairs, checking regularly and making other arrangement, helping us to settled well in our new home.Vanessa delivered ongoing excellent support and established a great communication between the tenant and the Property management team. Thank you for all your advise and support! Alex and Florentina

Alex · 13 October 2023

★★★★★ 5/5

Trustpilot

Helpful Advice. Timely Support.

Monika has done a great job over the last few weeks, ensuring that I am kept up to date on a variety of projects. She has offered helpful advice based on interactions with my tenants so that I am equipped to make the best choices concerning my property.

Stephen · 28 November 2024

★★★★★ 5/5

Trustpilot

Alistair was great

Alistair was very helpful in assisting the sale to proceed to exchange and completion quickly despite there being various issues involved in the sale.

Jo · 18 August 2023

★★★★★ 5/5

Trustpilot

Poppy was great!

Poppy was amazing whenever we contacted her.She always kept us up to date and took onboard our requests. Wish more estate agents had the work ethic Poppy does!

Laura · 25 April 2023

★★★★★ 5/5

Trustpilot

Great experience with Dexters and Konrad

Great experience with Dexters. Had a great first impression with the listings they had on the website. Got the flat sorted in just 4 days from the viewing date. Konrad has especially been helpful to me and my partner. Met him at the viewing. Easy to talk to and incredibly efficient. He was always available for any questions we had and kept us updated throughout the process. Amazing experience altogether. Highly recommend the service.

Priyanka · 22 June 2023

★★★★★ 5/5

Trustpilot

Idris was very helpful and sorted out a…

Idris was very helpful and sorted out a problem I had promptly and with continuous communication

PP · 17 February 2024

★★★★★ 5/5

Trustpilot

Graziana has been very helpful and…

Graziana has been very helpful and quick to solve maintenance issues. She is very friendly and has been very attentive.

Davide · 20 November 2023

★★★★★ 5/5

Trustpilot

Helpful management

Donalina is so helpful - even over the most minor of problems, and gets back to me really quickly.Mary Vaughan

Mary · 20 November 2023

★★★★★ 5/5

Google

Konrad was very very good. Very handsome and strong!

Liu · 1 September 2025

★★★★★ 5/5

Google

We had a very good experience with Dexters. İn particular we found Jilka Patel was very professional, helpful, extremely prompt to reply regarding any queries and generally very pleasant. Many thanks

Melek · 9 January 2023

★★★★★ 4/5

Trustpilot

Pockets of excellence

Like in most large companies, there are pockets of excellence and areas where improvements can be made. Overall, I enjoyed good service but I expected a bit more for the money I was paying, particularly in the communication aspects regarding completion of maintenance jobs. The highlights over the 15 years have been the check-in and check-out reports and the responsiveness of rentals director Sonia De Abreu. The main area for improvement? The three failed attempts to sell the property.

Costas · 9 January 2023

★★★★★ 5/5

Trustpilot

We’ve been with Dexter for the past few…

We’ve been with Dexter for the past few years, we always been happy with everything, all member of staff is helpful, recently we had a visit with Nabil very professional and polite person, also he help us very quick to find someone to fix our maintenance, , many thanks again

Urszula · 23 October 2024

★★★★★ 5/5

Trustpilot

Donalina

Donalina was very understanding and helpful recently. I really appreciate her assistance, dealt with an issue efficiently. Thank you

Karolina · 12 December 2023

★★★★★ 5/5

Trustpilot

Jessica Carson was extremely helpful…

Jessica Carson was extremely helpful throughout the renewal process, always polite, professional and clear in her communications. Made the process as smooth as can be.

Dimitri · 14 July 2023

★★★★★ 5/5

Trustpilot

A BIG thank you to Jessica Carson for…

A BIG thank you to Jessica Carson for being proactive & extremely efficient in coordinating the next steps with myself & my tenants. Most helpful!

Jacqueline · 13 July 2023

★★★★★ 5/5

Trustpilot

Always excellent service from Ann…

Always excellent service from Ann Sinclair and the team at Dexters. A special mention also to Sara Katie and Donalina.

Linda · 17 November 2023