Dexters City reviews in Tower Hamlets

★★★★★ 5/5

Trustpilot

I’ve had a fantastic experience with…

I’ve had a fantastic experience with Dexters due to Jada Palmer, my agent. She’s gone above and beyond to be both responsive and to fix any issues I’ve faced in my new flat since I’ve recently moved in January. I’m so, so grateful to have such a good agent, especially since I’ve had a terrible experience in the past with my previous letting agency. I would definitely recommend Dexters and especially ask for Jada!

Asma · 28 May 2024

★★★★★ 5/5

Trustpilot

Really professional and timely…

Really professional and timely responses from them especially Danilo Shabudin. I have had a few requests over past few days that Dan professionally handled. Highly recommend

Shehroz · 27 May 2024

★★★★★ 5/5

Google

Isobella here is fantastic and listens to needs of my requirements. Has been great at keeping communication :)

Mandip · 19 March 2026

★★★★★ 5/5

Google

I live overseas and Dexters manages my property on my behalf. Chris and Tania have made it very easy for me, communicating key developments to me every step of the way. Chris has been very efficient and effective in finding the right tenants for the property while Tania has been very proactive in the way she manages property issues during the lease. Thank you both!

G · 10 January 2019

★★★★★ 5/5

Trustpilot

Great to work with you guys.Remi…

Great to work with you guys.Remi daniels helped me alot…

Imran · 19 May 2026

★★★★★ 5/5

Trustpilot

Dexters - St. John’s Wood - Patrick Downham

Had a very positive experience working with Patrick at the St. John’s Wood Dexters office. I had very limited time to find a flat before starting my grad school program and Patrick went above and beyond to ensure that it happened. I love my current flat and most definitely will return to Dexters in the future.

Anne · 28 September 2021

★★★★★ 4/5

Trustpilot

On a process of renting a one bedroom…

On a process of renting a one bedroom flat, managed to book a viewing on the same day, thank you to Jaden support and flexibility. My offer has been accepted on the next day, All the paperwork is now in place and his manager Liz is keeping me updated with the approvals progress. Fingers crossed 🤞

Angelica · 24 September 2021

★★★★★ 4/5

Trustpilot

Nasra Said leaving her post as my property manager

I was very sorry to hear that my property manager with Dexters, Nasra Said, will be moving to another department. She has spoiled me with her efficiency and her dedication to her job and she will be difficult to replace. Always caring, always listening, doing her best to keep her clients happy.I wish her the best of luck in her future post and I will miss her.

Frosso · 18 September 2024

★★★★★ 5/5

Trustpilot

Excellent service

Excellent service, made the process easy and straightforward.The team are very knowledgeable and helpful. Really friendly and reliable. When picking up keys they even called and booked up a cab for me, Nina was extremely helpful. 100% recommend!Thank you.

Consumer · 4 August 2023

★★★★★ 4/5

Trustpilot

Archive and Ryan were very professional…

Archive and Ryan were very professional in keeping us informed of properties appropriate for us.

Sasha · 18 November 2024

★★★★★ 5/5

Trustpilot

Alistair Maclean was excellent in…

Alistair Maclean was excellent in progressing from his end of the sale chain and was a pleasure to work with. He has a great manner and is a highly effective sales progressor keeping me updated all along the way until completion. Thanks for all your help.

Stuart · 21 December 2022

★★★★★ 5/5

Trustpilot

Mission achieved

Rafi and George were a good team and all were positive and helpful. It was a rollercoaster ride but all was achieved within a decent period of time.

Mh · 4 April 2024

★★★★★ 2/5

Trustpilot

Disappointing

We approached Dexters to rent out our property. Initially they were very helpful. When we were ready to move ahead I asked for a copy of the agreement we would have to sign with them. Despite chasing them up, we have had no communication from them since then. I don't know if they just couldn't be bothered with the admin but we have now taken our business elsewhere. Very disappointing.

Rob · 22 July 2024

★★★★★ 5/5

Trustpilot

Eunice Sona has been very helpful...

Eunice Sona has been very helpful, professional and supportive throughout our renting process! A very kind and trustworthy agent who I strongly recommend for a great and efficient experience.

Carolin · 13 March 2024

★★★★★ 5/5

Google

I’ve been searching for apartments for weeks and weeks for early September until I found a unit listed by Dexters City and was directed to Nyshaea. Initially the lease of the unit I wanted didn’t meet my criteria, although I desperately wanted that unit. My offer almost got declined. But Nyshaea from Dexters City helped me so much in negotiating with the landlord and my offer got accepted at the end. I’m really satisfied with Dexters City and with Nyshaea, without their help I seriously wouldn’t know where I’d be staying next month.

Sharla · 9 January 2024

★★★★★ 5/5

Trustpilot

I worked with Esta to complete my very…

I worked with Esta to complete my very painful purchase. She was brilliant throughout the transaction, regularly checking in, chasing my solicitor, chasing the seller and their solicitor. She helped significantly with the frustrations and stress of the issues we faced and all the while being super friendly and polite.

Dan · 5 July 2022

★★★★★ 5/5

Trustpilot

Our experience so far with Dexters has…

Our experience so far with Dexters has been outstanding. I’d especially like to thank Tia for her amazing work and effort in making sure that any issues we had with our flat has been taken into account and soon to be fixed. Thank you again for being accommodating and great help

Heidi · 16 May 2022

★★★★★ 4/5

Trustpilot

On the whole a good experience - thank you!

I´ve had a good experience with Dexters, who are managing my rented-out flat. The property managers and team members looking after my flat seem to change quite often, but have all been very friendly and effective. Dexters have found me two very reliable tenants, and, when the first tenant wanted to leave early, they found me a second tenant in time to seamlessly continue the tenancy. The changeover between the two tenants was a bit bumpy, with wrong fees charged to me that took a long time to sort out. The inventory report was complex and very thorough, and it took a bit of backwards and forwards to be sure that all necessary areas were addressed. I also wonder if the outgoing tenant was charged enough for the damage to the flat which I had to subsequently have repaired. Yet it´s been great that the actual change over, with the various check-in / check-out, inventory and other reports, has been well managed. Thank you, Ledi Peka, Elliot Austin and Harriet Fox for being very responsive and professional, looking after my tenancy so well, and patiently working through whatever issue arises!

Monica · 3 January 2024

★★★★★ 5/5

Trustpilot

Property Management

I’ve been with Dexters for nearly five years and have found Christian Pengelly to be brilliant when it comes to managing my property.

Ellie · 18 September 2026

★★★★★ 5/5

Google

Had great service from Isobella in Spitalfields today. Arranged a viewing very quickly, and was professionally conducted

Phil · 16 March 2026

★★★★★ 1/5

Trustpilot

Dear neighbors at W2 3AF,

Dear Dexters,I want to clarify: I posted two photos of lists. The original list included limescale and walls. In the second list, not a single item was included after we sought permission to use the wall and addressed the limescale references. They are being more tricky. I haven’t shared this with my Twitter and Facebook yet, but I’ve shared it with my local website. I am 100% certain they are being tricky, and now I’m confused about who is behind it.Long story here but please read if you can.These photos (cannot post here so you can see at google reviews)were taken during the handover. Is this considered messy or not? Please take a look and let me know. If what I’m saying isn’t entirely accurate, I don’t have time to share it publicly here.I am writing to share a concerning experience regarding my tenancy at Queens Garden W2 3AF. Having recently moved out on November 8th, I find myself facing an unsettling situation with the landlord.Despite being diligent tenants, my husband and I have not received our deposit back. The landlord has attributed this delay to water marks from the washing machine, dishwasher, and alleged issues with wall paint, concerns initially communicated one and a half months ago. Despite sending ten emails seeking resolution, there has been no response until today.In light of these circumstances, we are considering legal action. However, I feel compelled to highlight the unreasonable behavior of the landlord. While the nature of their claims remains unclear to us, I wish I could publicly share the check-in and check-out list to shed light on the situation.I urge fellow residents to be aware that the landlord is exhibiting unusual conduct, insisting on renovations as if the property were brand new. Our tenure of one and a half years was concluded through their agent, during which we faced no issues. Even when the landlord addressed a water leak in the bathroom, necessitating special tiles and rendering one main bedroom bathroom unusable for three months, we accommodated the inconvenience without complaint.It is perplexing why our deposit is being withheld on grounds that seem entirely unreasonable. If anyone has encountered a similar scenario, your guidance would be immensely appreciated. We, as tenants who consistently maintained peaceful occupancy, paid rent punctually, and handed over the property in excellent condition, seek assistance.They want us to pay £1,808.00.I strongly and confidently state that I am willing to pay may be 50% £125 for cleaning, even if it’s not necessary. However, the entire list of charges is completely inaccurate, and we can legally approve it.Thank you for your attention to this matter.Sincerely,Heather

Hyo · 21 December 2023

★★★★★ 5/5

Trustpilot

I have been with Dexters for over 20 years

I have been with Dexters for a number of years. The service has always been excellent. Christian and the team are always responsive, professional and knowledgeable. They go the extra length to provide great service.

Tony · 11 October 2023

★★★★★ 5/5

Trustpilot

100% satisfaction

My experience with ( DEXTERS). This is the first property I have ever rented and the service has been second to none from the very beginning. From the initial viewing to signing the contract, everything was made so easy and straight forward by the staff at (Peter James ) as possible as at then . I was with them from 2018, before DEXTERS took over. They are nice friendly and easy to deal with team , never had any problems, and any reports have been dealt with immediately. The team of workmen are polite & friendly as well, they leave the property just how they met it . I would miss my small cozy place . I am extremely happy with the service I have received and everyone I have spoken to or emailed in the office have always been kind and very helpful. The Highlight for me is with VIRAJ, he broke the news that my house was up for sale , it broke my heart, but he was extremely professional, He very supportive throughout the process of my house search, constantly making sure that I was fine . In the process I lost my dad. The Long and short of it all is that VIRAJ @ Dexter's property management is professional, efficient and most of all he has a human heart . God bless you VIRAJ may all your dreams come through Amen!

Isioma · 18 December 2023

★★★★★ 5/5

Trustpilot

Ella was super friendly and helpful…

Ella was super friendly and helpful during a viewing, following up with our questions over email too following the appointment. Thanks for your continued help to find us a property.

Zelie · 29 January 2024